TLDR; Know your online price. They aren't the only one's who sell Ashley Furniture. Talk about a terrible customer service and crooks. Went in Black Friday to buy a dining room table. When we arrived a salesperson handed us their business card and told us to call when we found something we liked (this should have been my first guess that customer service was lousy). Then we find the table and call the sales person. We tell them we want to opt for financing, so they take us to the only kiosk that is working, and because there is a line they leave me there again and ask me to call them when I was done. "No problem" I say again. I wait for the elderly couple in front of me, who have already been approved for $6000 credit line and has their sales person trying to get them to ask for more money. This kind of reminded me of the 0% APR home loan officers, you know the kind that used to work at Lehmann Brothers. When it was my turn, I was approved for my amount so I called my sales associate back and they began "running the numbers" informed me they were going to give me 45% the asking price at the floor and I explained I was looking to get the best deal possible. At this point, he realizes that he lost the pad with my address and name on it somewhere in the store, Thanks for caring about my personal information! But I really want that table so I proceed anyway :( Nearly 45 minutes later I leave purchasing the table I wanted only to get home to look it up online and see that the exact bundle was being offered for more than $500 less! So I call the salesperson back and let them know what I found online; only to have the phone "disconnect", So I drive back to the store. When I arrive I am greeted again, I explain I need to speak to a manager and they directed to customer service. While I am waiting, an employee picking up their check asks me what is wrong, and I explain that I was overcharged. He chuckled and asked how much did they get me for. At the end of the day and after much reluctance on their part the manager and the salesperson eventually matched the online promotional price. I find it incredibly hard to understand why a national brand would allow such deceiving practices to take place. I personally like to make my money the honest way. I am forwarding this review also to Synchrony Bank because they should know what their loan agents are up to. I feel bad for that older couple who was in front of me. read more

Went in for a couch & love seat and walked out with purchasing them plus a very expensive bed , the saleslady told us certain things , but on delivery A total different outcome . Delivery a month latter , couch had a big cut in back of it under couch & love seat Staples falling out the covering, underNeath was not set right (Canvas) and stapled right. First day of delivery we laid on the bed and it was very hard, next day went back into Ashley's laid on that bed felt the bed it was not the same comfort as what we had delivered complain to manager & we said take it back , Manager said he would take it back if it was his store. but his bosses the CEO will not take it back, Manager said we need to break it in, so now 10 days later we still can't sleep at night very uncomfortable, went back to our old bed at least we can sleep at night.they won't do anything about it that is wrong I feel they're taking advantage of us seniors. read more

Ashley Store - Bed from Ashley - Furniture Stores Near Me - Fresno, California

Wish I had read reviews prior to shopping here. The furniture is the only reason for the single star..... The trash that works there are NO BETTER than shady used care salesmen...and I feel like comparing the two may be an insult to the poor used car salesmen everywhere. Liars, don't honor gift cards, don't honor promises made verbally, will lie and have someone else back the lie. They will do everything in their power to make the sale, afterwards, you're meaningless to them. No buyers remorse on the furniture I purchased, I love it.....just too bad a large corporation like this has scumbags as the front line. SCUMBAGS (refraining from using verbiage I'd like to use, so yelp doesn't delete my review) read more

DO NOT SHOP AT ASHLEY. They trapped me to apply for a synchrony card and never told me it was an Ashley only card. They are snacks and will do anything to make a sale. Straight CON ARTIST read more

BEWARE!!! I am an honest person and like to be fair but this store and customer service has to be the worst I have ever experienced in my life. If I could give them negative stars I would. Stay away from Ashley. I thought they were reputable and better than others. Stay away from Tung, he is a con artist. Even though I have it in writing that they were going to deliver 2 chairs, they only want to give me one. Day of sale they said they would do price match and honor my 10% coupon that I had. At the end of the day they did not honor any of that. I am not want to complain but these people are really there to steal your money. STAY FAR FAR AWAY FROM THIS STORE!!!! You have been warned :) I wish I would have read the reviews before going here. Like I said, I have written proof but to them it means nothing. read more

My girlfriend and I when to go look at some furniture and we found one we liked we ask for a salesman and nobody helped us I went to the front desk to try to get assistance they said they were going to send somebody my way and no one came. I was ready to make the purchase cash but I guess they didn't want my business... don't shop here (I'm 21 I look young but i probably make more money then all the employees in the store... don't judge a book by its cover) Ig @epc_detailing read more

Quality is horrible and service after the sale is the worst. don't get the warranty! The warranty does not cover anything. Table came warped and nothing we can do about it because they do not refund anything after it has been delivered. They were supposed to deliver an ottoman and took several weeks to deliver them broke it on the way, never got the replacement and had to call twice to get my refund. read more

Well let's start with the positive my wife and I were greeted by a very friendly and knowledgeable salesperson. She asked all the right questions she had her iPad and pointed out the layout of the store and explained the sales that were going on and the facts concerning the back orders and shortages that all of furniture stores are facing. She asked if we would like to look around by ourselves or would we rather have her stay with us. Extremely professional. So off we went let me add my wife and I have been married for over 50 years so this is not our first rodeo we found 3 or 4 combinations that we wanted more info on and our sales lady had been keeping her eye on us and sensed we had questions she came over and asked if needed anything. we asked the usual like the cost if we made it 2 couches rather than a couch and love seat also this chair but not the autumn. She had the answer and even the earliest delivery date available. This went on for the dining room table chairs, several coffee tables, a lounge chair. A couple of bedroom sets. By this time it was a long day. We made a time to return the next day. We met with our salesperson, on a Sunday did all the paperwork. It went fairly well other than the company has gone a little bit like a used car sales company with that last minute 5 year warranty BS which upset us. Frankly it made us feel very uncomfortable! I made the decision to cut the order down by $ 5000 because of the way the manager put pressure on our salesperson and us. I and my wife have been in Real Estate sales for well over 40 years. I can tell you when you have a buyer closed and they are paying cash you don't ever open the door with additional BS (in this case we cut our order in half). To top it all off, a week later I get a call from my salesperson saying the table and chairs and bench that I had paid for a week earlier were sold to someone else and I would have to wait until at least April. Now I'm going to be much nicer than I feel I'm going to still buy part of the original order but think about how the manager handled this they had several thousand dollars of my money for at least a week the items were in their warehouse paid for by me and they sold my furniture to someone else you might want to think very hard before you shop a Ashley's. I want to be very clear they have some great people working for them but Management needs to be replaced. I'm not telling you who or were to buy but this is the way Ashley's works. They must think they are the only game in town. read more

Devin, what's your Facebook and Instagram so I can tag you in all the good stuff. Have a nice day and thank you.Devin, you're such a good manager. You got my money by doing me dirty but my credit card company got my back. Need to expose all the dirty managers. This will go on forever because you're a nice guy. Have a nice day and thank you. read more

Ashley Store - Dishonest manager - Furniture Stores Near Me - Fresno, California

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If rating this store goes by stars I will definitely give them the entire sky. I truly wish to leave 10 stars. From start to finish everything was just on point. Delivery was within the same week !! Which is un heard off. As far as product Ashley's is in every other furniture store so why not come and shop and the original spot that manufacture the product !! Selection a lot to choose from with great quality and value. Definitely Ashley's will be my to go to forever. Thank you HENRY for your help you made our journey much easier definitely coming back for more items. read more

In need of furniture for our new home and Daniel Calderon helped us do just that! Went above and beyond to make sure we were going to have everything we needed in a timely manner! Will continue to go back to this store as long as Daniel is there! read more

Came back to buy furniture again after buying a new house. Once again nice to see Tung and Jose helping with my furniture shopping. After 3 years apart, Tung as a manager now, still provided excellent quality service. Jose helped me with the online orders and tracking. Highly recommend to reach out to these two at Ashley furniture. Good job read more

I received my chair after one week the chair started to hurt my back . I called and they told me they do not have a return policy . I will never shop at Ashley furniture again . I wasn't impressed with their customer service as well . I didn't want to give them a star but to send the review I have to give them a star read more

The service at this location is horrible!!! Nobody came to see if we needed help and when they finally did, the could not answer any of our questions. They didn't know anything about the bank they Finance through. Very disappointed read more

I left with regret and and uncertainty after my purchase. Furniture is great but PLEASE make sure you read the fine details because they will not tell you until it's too late. Next time I'll just order online just so I have to read everything and not have to deal with someone who I thought was going to make this experience easy. read more

Ashley Furniture should a ashamed of themselves. Sales person are so dishonest and are like hyenas. Got financed thru synchrony and they locked me into only using it there at that store on Blackstone. Never mentioned I could only use it there. Oh but there were eager for me to apply knowing that they use this scam for themselves and their commission. DO NOT SHOP AT ASHLEY FURNITURE. read more

DO NOT GO TO THIS LOCATION. My husband and I went to the Fresno California location and the sales person informed us we can pre qualify for a synchrony credit card. The most upsetting part is NOT ONCE DID HE SAY ITS A ASHLEY HOME CREDIT CARD. Now our credit is ran and we only can purchase from Ashley furniture. When I tried to speak to the store manager and the only response I got from him is no one forced you and you should have read the print. I have a conversation recorded of what he said and when I asked for his district manager to contact me or regional he said he doesn't have that and directed me to customer support and when I called they transfer me back to the store. I work as an operations manager in retail and I know this is not how you treat customers and complaints. Not acceptable and I need to speak to someone about this. read more

Ashley Furniture has been nothing but a pain and a disappointment. We paid about $4k cash for different pieces of furniture to be delivered & assembled to our cabin in Oakhurst. They told us yes, gave us a quote of $100. We a repeated and everything was great until the week of delivery. They told us that they messed something up in the system so now the furniture was getting delivered to our home in Hanford, now we had rent a U-Haul to carry all of it up to Oakhurst, they said they would refund and they haven't. Now the delivery, the coffee table was missing and the couch wasn't the set, just one couch by it's self. I've called about 8 times throughout the week, I've been stressed out & overall this has to be the worst furniture store and customer service. They don't care about you after they have your cash. May I add that I gave them many chances to make it right and they just really don't bother to. A refund would take up to 2 weeks! Past Christmas, when I needed everything by. Absolutely ridiculous!! read more

Worst furniture shopping experience. Nothing but lies and false promises. They will say anything for a sale but nothing is true. From lower prices which was promised and later hiking the price at the register to false delivery date promises. Just a bunch of liars! Can't trust liars! Don't do business here, nothing but liars, cheats, and untrustworthy sales will people. Had the worst experience at Ashley Furniture. Bought a sectional that was promised to be delivered on Saturday. They lied. The sectional was never available for delivery. Went in the store to cancel my order and they gave me hard time although their policy says you can cancel with full refund prior to delivery. Finally they "cancelled my order" and refused to give me a confirmation receipt. When I ask them to put it in writing this is what they gave me. The most unprofessional, unreliable, false leading place ever. read more

Ashley Store - This is my confirmation cancellation receipt that Ashley Furniture reluctantly gave me. - Furniture Stores Near Me - Fresno, California

READ THESE REVIEWS WAY TOO MANY NEGATIVE REVIEWS MOSTLY SAYING THE SAME THING, MEANING ITS TRUE! They will literally say anything and do anything to get a sale.. seem to be all for the customer but once they have your money it's over.. you are now worthless and they have no time for you. They can't keep their word worth shit when it comes to delivery or repair. And there good at rescheduling and not telling you until you call them after you've wasted time waiting for them. If they promise you a deal I recommend checking your paperwork and statements... I'm not gonna say much besides they can't be trusted, plenty of other places that will gladly do good business with you and keep their word read more

Leif had the worst customer service. I highly recommend avoiding the store and going to Bob's Discount furniture across the parking lot.

Bummer that I have to give them a 2 star rating, they actually have descent furniture and plenty of options. Reason for the low rating is the service. Sales guys was nice and ok to work with but didn't have enough knowledge and sold us something that the company didn't actually have, a certain orientation on a sectional. Once it got delivered and saw it was incorrect, called him and he apologized and said he was confused. Ok I can deal with that, mistakes happen. However, that's about where it ended. He told me for 3 days straight that he was waiting for his manager to fix HIS mistake but never heard back. Kept calling and kept hearing the same thing. Sad. Ended up having to call Ashely's corporate to try and resolve. Will probably shop Ashley's online but not the local store again...ever. read more

The rep that assisted us was unprofessional. Had an issue with our delivery because of the 3rd party vendor they used to deliver my ottoman (2nd trip) hit my dads car and took off. Manager refused to get on the phone so I had to work through the rep that sold me the sectional. Very unprofessional and poorly handled. Wish I could give them zero stars. read more

Do not do business here. I wanted to buy a bedroom set and a table on whatever terms made it the most economical sense. These jokers said the 0% apr and 24 month terms would get the lowest rates. So I agreed and then when I went to check the prices online as compared to the invoice it was $1,500 more. When I asked them why they were overcharging me, they said it was because I elected to finance, which was their idea to begin with. I spoke to Jacob and Devin and they both told me different things. These are shady business practices and Devin was almost rude about their misleading me. Do not recommend. read more

READ THIS REVIEW!!! I have read allot of negative reviews, but our experience couldn't have been any different! My wife and I have been in the process of building a house for the last couple of months. We visited Ashleys in Fresno last month to pick out three bedroom sets and a large sectional. When we got to the store we were immediately greeted by a Salesman, and the manager Devon. Devon was great and ready to work with us to help us find exactly what we needed. We looked around that day but weren't able to make any purchases because we are in the middle of escrow. We got the keys to our home this past Friday, April 26 and headed directly to Fresno to purchase our furniture. Again, Devin was right there to help us out and really went above and beyond to make sure that we got everything that we needed in the budget that we had. He gave us a great deal, we were able to get five years of interest free financing, and everything that we wanted and more. We were expecting to have to wait 3 to 4 weeks to receive our furniture and we knew that that could be a possibility. To our surprise, they were able to ship our furniture and deliver it today, three days later!!! UNBELIEVABLE!!! They communicated well the entire way, and did everything that they said they would do!! MORE THAN SATISFIED CUSTOMERS!! read more

Dropped by Ashley furniture to get a bed set and dresser deal! This is the second time coming to Fresno location in 7 months!!! My husband is an Ashley furniture fanatic, loves the quality. I personally had a poor experience with the Sacramento Ashley furniture location paid 3k last year for a mattress, worse mattress, back aches, neck aches etc. Seems like the switch and bait scenario! Mind you I informed our sales representative Jacob of my past experience. He reassured us this location was not the same and gave us space to look around, don't you hate it when you walk into a furniture store and are stuck with sales rep hovering over you!! He was patient and kind, We walked out with the best deal! Thanks Jacob for the deal, but mostly for explaining the differences between the mattresses and quality and furniture! Delivery date details will be posted on Thursday(tbc)!! read more

Ashley Store - Furniture Stores Near Me - Fresno, California

I went to this store looking for a dining table. I had a specific table in mind. Nancy helped me, she was so helpful and wonderful!! Look for her if you are looking for a knowledgeable employee! read more

Tou was absolutely phenomenal! Got us a great deal on a living room and bedroom set. Thanks for being so awesome!

Ashly Furniture will sell you a furniture warranty that states that you will get a full refund of the warranty ,as long as you don't use it . This is not true , i have been trying to get my refund for months now ,and all I get is the run around . It sounds good but don't pay for the warranty that does not do what it says . Waiting on an honest Sales Person read more

Do NOT buy a Tempurpedic here and do not trust any promise from the sales team that is not backed up in writing (our stupid mistake). We bought our Tempurpedic (TP) in September and got an amazing deal on the extra furniture that we bought at the same time - which was absolutely an incentive into making such a big purchase with them vs other retailers. However, when we were buying the mattress we asked what our options were if we didn't like the mattress. Our sales rep (and her manager) explained that through TP, we can do a 90-day sleep trial but that is handled through them. Before our mattress was delivered, I called TP who told me that the 90 days was not extended to customers who bought at retail partners - only if we go directly. I called Ashley to cancel our order - we were between 2 mattresses and I was worried we wouldn't like it. The customer service rep called the store and told me that we actually do get the 90 day trial, but Ashley furniture handles getting the authorization from Tempurpedic. I hung up with her and called the store directly and talked with the manager who said the same thing - Ashley is the top retailer of TP and they do returns all the time but technically it is not them, but TP who does the return. He also went on to tell me the history of TP and how they own a few of the other top mattress brands but TP is the only mattress they will do that for and that it is the only product that they don't charge restocking or delivery fees for. He completely eased my mind and we accepted the mattress - and much to my disappointment found it far to firm even after jumping on it and sleeping on it for over 30 days. Day 32: We went in to exchange it and that same manager talked to us. He said almost verbatim the same thing he told me on the phone (it was actually a bit funny). We tried the other mattresses but still liked the one we had the most (but ours didn't feel like the one in the store). The team told us to jump on it for like 10 minutes and really try to break down the foam so we said we would give it another ago and thanked them. Day 75: We still do not like the mattress so we go in to actually do the exchange. We see the manager we have been working with and tell him we want to get the authorization and do the exchange to which he says he cannot do it because we got a good deal on the furniture. We remind him about what he told us and he said ok - I'll submit the authorization. One of the customer service people told him they would send the email. We said "Ok we want the same mattress, just the softer one" He says "You don't select the mattress now, we have to get the authorization back from TP so now all you can do is wait. We submitted one for another couple and it took them a week to get back to us so give it a few days and if you don't hear from us you can call us. Day 82: I call and no one has any record of this exchange. This time, they connect me with another manager who kept interrupting me and saying "Ma'am, at this point, it is all hearsay. I'm not calling you a liar, I'm just saying I can't imagine our sales manager telling you we would do this". Day 85: My husband goes in and talks with the manager we have been working with who tells us that we can exchange it if we pay a $250 restocking fee and pay them back part of the discount they gave us on the furniture. This was completely absurd since our out of pocket doesn't change - we still bought a $5k mattress (along with several other pieces of furniture) and proceeded with the purchase because of the sleep trial they told us about at the store, and confirmed BEFORE the mattress was delivered. Ultimately, we weighed our options and decided not to exchange - not because of the approx $500 but because we don't want to deal with them again (and we are hopeful the mattress will soften to feel like the display mattress). Honesty is everything to me and they so blatantly lied to close a big sale. I was the foolish consumer that did not get it in writing - I guess the consistency of what their team told me (it was always the same return policy, the same talking points) didn't make me question the policy or ask for it in writing. Oh well - I'll find another retailer for us as we continue to furnish our new home. read more

Absolutely the worst! We purchased a new recliner & sectional and we were told it would be delivered in 2 days, we got rid of of existing old furniture and prepared for the new, a day later we got a call telling us that the items were back ordered and would take another week to arrive, a week goes by and we got a call telling us the recliner had come in but not the couch but we could have the recliner delivered now and the couch a week later when it was rescheduled. A week later another call, couch is back ordered again but will be in for sure in the 31st, the 29th we get another call stating the couch was back ordered again and now won't be in until the 9th at which point I cancelled it. The most disorganized, MIS-managed joint ever, steer clear of these bozo's read more

This was the absolute worse experience I have had buying furniture. When you're in-store buying, you're promised the world. Then you are set up with completely different t delivery dates. The furniture delivered is chipped and covered up with a marker that's not even close to the same color as the furniture. The technician that came out told us that when the chairs were put together the wrong equipment was used and the screws were stripped. Really unbelievable. I spoke with someone and confirmed my delivery and then was told I never confirmed so again I had different delivery dates. Oh, don't forget about the delivery teams that come into your homes with no masks on either. I will never use Ashley in the future and I recommend you don't either. read more

The reviews are not wrong. Do yourself a favor and take your business somewhere else. The associates are rude. Their literal words are we are doing you a favor for helping you! Like hello! You are not getting paid to work? Rudest customer service in the town. read more

Your associates are rude. The ancient Caucasian man belittled me when I entered the store, even though the front door was unlocked. If the store is not open, do not unlock the doors! I will be taking tens of thousands of dollars in business elsewhere. Your loss. read more

Spent over $7,000 and was not asked about warranty but charged for it. One of the chairs broke so we called for the warranty, and they determined it was not under warranty because of the type of material that was used. Called the store to put in a claim and they practically sent me the piece that broke. Upon installing the new part, I noticed the chair was missing one of the Allen screw to hold the chair together. I have picked up three other screws from other chairs that can't be screwed back in because it is stripped. I will not be buying anything from them anymore. I will be paying the extra money to get good quality furniture. read more

Ashley Store - Missing Allen screw - Furniture Stores Near Me - Fresno, California

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If your looking for furniture on a budget, and that looks great, this is the place. Staff is great too, especially Lee. She knew her items, was patient and helped us out sooo much. I purchased a full bedroom set and temper pedic bed. I came here back to back just because I liked the service and furniture. Thank you Lee, and Ashely furniture. read more

Went in to buy a sectional and bed frame/mattress, at first no one really acknowledged us so we had to go find someone to help us out. Thank goodness we did because Daniel was awesome helping us out! He was so easy going explaining everything to us/making suggestions etc. will for sure go back for his help! read more

If you enjoy no customer service, then this is your store. They do not answer their phone nor provide an ability to leave a message. So, plan on having to drive to the store if you have any issues with your order or delivery, where you will see lots of people near phones who apparently cannot answer them. Then when you ask why none of these folks can answer the phone, you'll be told only one person can answer the phone in this huge store and she is very busy. Good to know -- won't be back. read more

Horrible place for a mattress!! Spent over $1000 after a year now sagging and incredibly uncomfortable. Store will not replace tech came out says its not saggy enough. Too much money for inferior product that you use and need day after day. Dont buy your bed here read more

Caused damaged to our home!! Beware!!! Spent over 8k cash and received horrible service! Was sold a "white glove" service and employees were rude , scratched our new flooring and left garbage all over house and yard. We were promised set up and take away old items but revived the exact opposite , they left old items and refused to take them. There employees bonus off selling you the "white glove" service and do not care to assure the customer is taken care of. Manager promised us a $300 check for inconvenience and stated they would send someone to repair flooring, after all this we went in store and spent more money and purchased more items trusting they would make right by this. Only to find we were lied to and never received and compensation or even a phone call. We have made multiple attempts to reconcile this with no luck, please beware these people are nothing but hustlers and only care to make a sale. read more

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