The deplorable service provided by Ashley furniture has nothing to do with Covid delays. In fact, Ashley's process for handling issues increased Covid exposure for their customer, employees and technicians by refusing to simply exchange items that were delivered damaged for new items. My brother in and law had me find bedroom sets for his sons for Christmas. The purchase was made on 12/21 at the Hawthorne location on Ocean Gate. We understood the furniture would not arrive until after Christmas. However, when it was delivered the mattresses were not. The delivery guys broke one of the headboards, one dresser and a lamp and also damaged one of the box springs. It took two more deliveries to get the mattresses and multiple visits and phone calls regarding the dresser and headboard. We just wanted the new furniture we paid for but we were told we had to let them try and repair it first. My brother in law lives about 75 miles away from me and driving back and forth is no small task. We have taken days off work, travelled back and forth and disrupted stay at home instruction for my nephew to allow Ashley ample opportunity to simply replace the two items. To no avail. I would not advise anyone to purchase anything from them ever. The ladies in customer service at the store are very helpful but they are at the mercy of the corporate offices. I regret stepping into their store and I wish I would have shopped anywhere else. A very sweet gesture had turned into a nightmare. read more

See all

The online Price Match Promise is not honored at this location. I will be filing a complaint with the Better Business Bureau to expose this bait and switch mentality being practice at this location under the Manager Charles. I went in to purchase a bed that I saw advertised at a significantly lower price than price-tagged in store. I was led to believe the bed retailed for $1,199.99 with a 40% discount. Except it was significant cheaper online at other retailers selling the Ashley brand. The sales person told me that the store only prices matches Ashley online prices. Which IS NOT what the Price Match Promise states. I left the store to research the Promise as I had believed I understood it. I was given incorrect information in store and was basically lied to. I called to speak with the manager who I learned was Charles. Charles attempted to educated me on Ashley being a manufacturer as well as retail store (which I knew). His point...I guess...was that Ashley is a distributor and may sell at prices contrary to competitors. Which means nothing to me. In fact, the manufacturer should never be undercut by his vendor, but that's Ashley's inhouse issue. The consumer issue is that Ashley does not support its own Promise and does not properly train its employees. I can purchase from the competitor, but I have never met a well run business that was successful with this behavior. Shame on you! Also note, when my daughter and I walked in we were not provided assistance. We were made to walk around the store to look for a bed which I was fine with. But, it shows their lack of care. I guess I didn't look like a buyer. Had they been respectful I would have likely made a purchase I would've later regretted. Bad service actually paid off in this case. read more

These guys get it! The store manager Deante Lawson made my wife and I feel like kings and queens! This is our second time visiting and purchasing within the past 2 months from this particular Ashley location--And, Oh My Goodness....Our sales rep "Syria" was so so so so AMAZING! She took the time to understand our needs and made sure that we got what we came for and more! We had a pretty awful experience during one of our visits in the past with sales rep Bob Gallagher at this same location (don't use him) but not only did Deante invite us back but he went out of his way to ensure that it was one of the best customer service experiences that I think we've experienced this entire Year.....If you're in need of home decor/furniture, etc, do not hesitated to stop in and ask for Deante or Syria SPECIFICALLY. Thanks Ashley Furniture for getting it Right! You guys Rock!! Happy Customer for Life! read more

Lori was great and she made our buying experience very smooth. Love the chocolate leather sofa!

Don't come here, especially for a sealy mattress. So I recently discovered mold on my foam mattress. I arrived to Ashley's furniture and asked to speak to the manager. The manager didn't do much just offered some discount on the same mattress I purchased in 2018. Ignorant, why would I want the same mattress again. He offered a credit line which is not fair, I paid over 1,000 dollars on my mattress i should be able to get a refund. Unbelievable! read more

See all

Today, I went to Ashley HomeStore THREE times. Yes, three times. Each time Adam helped my family & I with some of the best costumer service I have ever experienced. Adam was funny, smart and extremely helpful. I will continue to shop at this location for my home furniture needs. 10/10 would recommend buying from Adam. read more

I must admit I was skeptical about making a purchase here after all the horrible reviews but my experience was great! In store: I already knew the bed I wanted when I came in. Yesi confirmed that it was in stock and helped me select a mattress. He wasn't pushy but he did offer extras such as the extended warranty through Guardsman but I shut him down and we moved forward. Delivery: The delivery was scheduled for a Monday then I ended up having to reschedule to a Tuesday, again I was nervous. They told me they would be there Tuesday between 8:30am and 12:30pm. They called when they were on their way and arrived with all my items at 10:30am. They setup everything with no problems. I am a happy customer!!! read more

Ashley Store - My new bed :) - Furniture Stores Near Me - Hawthorne, California

****MUST READ**** Unfortunately I didn't do my yelp review before making a large purchase in this location, but I would like to share my shopping experience and save you from a terrible nightmare. I was surprised to read a few bad reviews from the same sales representatives that helped me thru my Shopping experience, and more surprisingly was that the same experience I had was the same experiences I read, it's like these two individuals team up to do their fraud. ****LAUREN and RICHIE **** Look out for these two individuals! So I come in not knowing exactly what I want, Lauren was very helpful, informative, but mostly very patient. He showed me a few options and designs to help minimize my decision, I finally made up my mind so he introduced me to Richie(manager) he was also very kind friendly and bragged so much about how I was getting a very good deal since the three of us where going back and forth over the numbers of my purchase, we happily wrap up the sale with scheduling a delivery date..... a week later my nightmare begins!!! When I received my order it was incomplete, I call the store and neither of these two individuals were available to take my call so I had to drive to the store and Lauren is "on vacation" (supposedly) so I asked to speak to Richie and the nice friendly Richie I met a week ago turned out to be a complete JERK, his customer service as a manager was unacceptable! He was completely rude didn't give me a chance to speak to explain the situation I'm not sure if he was having a bad day cuz this was definitely not the Richie I met just a week ago, he started raising his voice at me so unprofessional everything escalated very quickly so my attitude changed since I wasn't receiving the respect that I deserve as a customer, he then realized that other customers were being disturbed with all the chaos, so he toned it down a bit and gave me a chance to explain and looked into the paperwork, once he goes thru it "HE" realized Laurens mistake, "HE" literally acknowledged the mistake, and tells me there's nothing he can do!! I don't understand why I have to pay extra for a mistake that his employee and himself made, I include him as part of the mistake because he was going over the order at the time of the purchase. Turning me down with there's nothing I can do it's completely unacceptable. To begin with an apology was never said....apology for the mistake, for my wasted time of calling several times and never available for my calls, for having to drive all the way to their store to resolve issue, for the way I was treated! Giving me options for trying to work with me to resolve issue was never given, Richie was a complete failure as a manager because no I will never do business with your company again for the way I was treated and for the huge screw up, I am very unhappy with my purchase cuz my order was incomplete and upset and angry when I realized Lauren had double charged the down payment on my card FRAUD, FRAUD, FRAUD!!!!! Yes I am also sharing this yelp review like the other yelper mentioned on social media and making my post shareable so my friends and family can also share it, these two individuals did me and other customers wrong but I'm glad I can put their names on here to let customers know about their fraud skills read more

Most horrible, and pathetic managment in the world, I got wrong size mattress and adjustable base, and the refuse to exchange, furniture is damaged and scratched, they refuse to exchange, customer service talk nicely but, they don't help, Manager Charlie is located at Hawthorne location, he says don't come again to my store, otherwise I'll call to cops. They are mafia , please stay away I pay more then $3000 January 1st 2020. Still useless, and no help from top to bottom, read more

BUYER BEWARE If you purchase an item from Ashley Furniture anywhere in the country I recommend you go elsewhere. This was the worst experience. I ordered a dining room set and when it was delivered the marble table and one barstool was damaged. The delivery guy tried to tell me that the table was in good condition and try to get me to keep the item which I refused. They said someone will reach out to me the next day and discuss replacement which never happened. Two days later I called and was told I was placed on VIP status and the table will be examined before it leaves warehouse but was not given a delivery update and was told someone will call me back. One day later I received a call and was told another option was to go into the store and make an additional purchase and they would refund my order which was absurd. When asked to speak with a manager they won't let you, your told managers are not available and will not disclose why. Call center for delivery finally called me after four days to tell me I can receive my table December 8th which would make it 10 days in waiting which is unacceptable. They stated this was the earliest date on the calendar and no exceptions can be made. When asked to speak with a manager I was told there isn't one on duty which is a recurring statement from all employees. Employees must be trained to tell consumers managers don't exist only line staff. I was hoping yelp offered a different rating system because I would not have give any stars based on my experience. read more

We bought quite a bit of Ashley furniture, but let me tell you about the beautiful white bedroom ensemble. It fits our room perfectly. We bought a memory foam mattress. My husband calls it sleeping on a marshmallow. I call it sinking into a cloud! We wake up in the morning with the rising of the morning sun shining into the room and the beautiful bedroom ensemble makes us feel like we have woken up in heaven. Ashley blends tradition and modern styles so well that you don't have to choose between them. The delivery guys were on time, polite, very competent and very fast. You will get great quality and great service from beginning to end at Ashley furniture. read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California

I just purchased a home and was in need of quality furniture that was also affordable. I went to Ashleys Furniture Store on Rosecrans and Ocean Gate and was assisted by Jeremy and the manager Charles. The customer service was amazing. Jeremy was very patient and polite. He was able to help me find everything that I was looking for and we stayed within my budget. The furniture is lovely and they have great deals. I definitely recommend shopping at this location. And thank you to Jeremy and Charles for all of your help! read more

This place is GARBAGE!!! A total Scam! They state you are saving money but it's a Marketing scam!!! Waited 5 months for our sectional for it to be am defective upon delivery. They will not take it back! Took 2 weeks for them to send out a technician who wanted to order a part. Now the part is back ordered 2 months!! They do not have a return policy on repair what you buy!! F'ing BS!! Letter is going out to better Business Bureau!!! Screw you Ashley Furniture! Hope Amazon buys you out!! read more

This was my first time going to Ashely's HomeStore and it was different from what I expected. Regardless, I got the dresser I wanted thanks to Brian and he did everything he could to make sure I left satisfied. I think my experience would have been different if I were helped by someone else. Brian had so much patience and never made me feel rushed. Thank you for all your help and I would recommend him to anyone looking for someone kind and understanding. read more

Absolute shit. If I could give negative stars I would, because they don't even deserve none. And review is not necessarily only for the store but also their dispatch center which is made up of completely incompetent people who cannot get an address right after 2 damn tries. Finally third times the charm. Nope because now magically our items that were ready to be delivered are now on back order. Are you kidding me. All they can say is sorry. Sorry but you're not the ones sleeping on a goddam floor two weeks after your items were to be delivered. This is ridiculous. I would never recommend these idiots to my worst enemy. You would think after we spend over 10,000 dollars they would treat you right. WRONG. NEVER shop at Ashley's EVER!!!!!!!! read more

One of the worst experience shopping for furniture. The 1st sales rep that assist us(husband and myself) was not happy that we wanted to buy a full size bed. She said "I don't know why adults would want a full size bed". She was or is on the heavy set, so I guess she uses a queen or king size bed. She wanted to sell us a $2,000 plus bedroom set. When I said no, she got up and had another sales rep assist. We should of left the store then. We really needed a bed, we stuck around. Once they had our money, the sales rep Eric, didn't return my husband's calls regarding the pcs we bought. It turns out we were not getting all the pcs we had agreed . So, we refused the order and got our money back. We had purchased $1,550 worth of furniture. I guess they don't care about customers. I wished I had read the reviews before we went. Stay away from this store. read more

Spoke to a lady today as they were to deliver my furniture today But, they didn't . Now they said it will be April 15th . The first delivery when I paid for the furniture was to be April 2nd, They never delivered it , so I called for the furniture that I paid in full, the person on the phone stated, the delivery will be April 5th . No one showed , so I called , the furniture will now be delivered on April 15th even though they have my chair in stock . The hassock is not available presently . That's understandable but , they won't deliver the chair until they get the hassock in and that may not even be on April 15th for the chair to be delivered . Don't go to this store to buy furniture go someplace else that can actually deliver the furniture that was paid for in advance . Terrible customer service ! No one cares to provide customer service at this store . Buyer beware ! read more

Very friendly and attentive staff! Lori and Josh were very helpful and gave me lots of great and helpful information. They were able to offer me an amazing deal on pretty much everything I needed! Not to mention they have the cutest stuff! Will definitely be going back for more! read more

Unfortunately this has been the worst experience for me and my family. We went into the store and purchased a dining room set in December. They told us it would be delivered in January. A few days before our scheduled delivery, I reached out since nothing had been communicated with me. They let me know that the anticipated delivery was updated to May, 5 months later. Our new delivery date was set for tomorrow. I called today to inquire as no info was sent to me. I was informed that the deliver is now set for August. I understand that things are back ordered for many reasons but communication has been so terrible. It has been on the customer to reach out to find out if deliveries would be taking place. I would expect that Ashley would proactively reach out about deliveries, especially is there are extreme delays. I regret ordering with Ashley and I feel terrible leaving this review. I hope that Ashley corporate can help to make future experiences for customers better. read more

Do not buy the protection plan or make sure you clearly understand what's covered and what's not. You must report any damage immediately. Salesperson led me to believe that when I paid for the $150 coverage, that it would be fixed. Furthermore when you go into this location the customer service is interested in anything but customer service. read more

Brian helped my boyfriend and I out when we were looking for a new bed frame. He was incredibly friendly, helpful, and knowledgeable about the store. We never felt pressured or up-sold, and Brian even worked with us to cut an extra deal on top of their 50% off sale. I would recommend the store to anyone in the market for some furniture. It's clean, well staffed and the products are reasonably priced. No, it's not CB2 or Restoration Hardware, but it's not IKEA either. Great mid range brand with good enough quality for what we were in the market for. read more

One of the worst places to get furniture. I would rather pick up a dirty mattress off the street on skid row than get furniture from this establishment. General manager, Richard, was one of the rudest and condescending people I've ever met in my life. I had ordered a piece of furniture from them and the young lady that helped me made an honest mistake and ordered the wrong item. I came back to get a refund and he began to blame me for the mistake and explain math to me. I have never felt so degraded in my entire life. Will definitely never come back. I'll happily take my business to Living spaces. read more

Let me start and say that I will not shop here. I had a very bad experience. It seems that the managers can't even control their own worker. The person name is "LeeAnn" she has some smart ass remarks and does not help. We ask questions regarding a certain recliner and we get ridiculous responses. She gave us a nasty look and she is a very dry person overall. She does not wanna help the customers and does not care at all. Ignored all our other questions also. *** LEEANN*** ***HORRIBLE CUSTOMER SERVICE*** read more

So. The store is still absolutely terrible. HOWEVER! The corporate team was extremely helpful. While I don't recommend this store at all I would definitely say that the corporate team cares about their customers ! read more

See all

First time in an 'Ashley Homestore' and also the last. I was here the weekend of June 21st with my girlfriend on a whim, and right as we walked in were greeted by an over-eager salesman who was trying to push us toward items that were part of a sale (I don't remember exactly what he said, here we thought we were going to just be walking around, but were instead hit by a man spouting 'sales-men vernacular with the force of a train' the moment we entered). Had we been "Yes people" and had been any more timid, we probably would have been coaxed into his overbearing-ness and joined him on whatever it was he 'wanted to get us started on' (I think some sort of card) but we told him "we were browsing", (as we were, though that doesn't mean our minds wouldn't change later on, for I wanted to look at bed frames and possibly other furniture). Thinking that was enough, that answer clearly wasn't a good ending point for him and he proceeded to talk for another 15 seconds (I forgot about what) without even asking if we were interested in anything specifically. Or maybe he did? I think at that point we just wanted to get away, and again, said "no thank you" (what we meant to say was "hey buddy, we just met, let's let this friendship ferment a bit, yeah?"). In my head I was thinking "maybe we should leave, because chances are everyone else in this store is going to flock to us with the same questions and brevity", but I figured maybe we wouldn't be approached again. Maybe 3-5 minutes passed as we made our way around the right half of the store, when we came upon the back room, which was (much to my satisfaction) completely filled with mattresses (and maybe sellable bed frames? We never found out). As we were about to traverse this room, I noticed the same employee who overtly greeted us at the door was lingering behind us, talking to his fellow sales folk. I had an inkling he was going to approach, but was hoping he would vanish if we didn't acknowledge him or face his general direction. But of course, luck is arbitrary, and he zipped his way over, asking in a salesmen-esque trance if we needed anything, and I think again, mentioning the sale. At this point, we were both annoyed, for based on how he greeted us the second time, it was as if he forgot everything we had told him from our first encounter, and later on brought up how it was if he followed us from the front to the back in hopes of changing our mind. At that point I figured I should ask him about bed frames and what was available in store since the opportunity had involuntarily presented itself. He was about to lead us to said bed frames, and I was actually thinking "hey, maybe this won't be so bad and he'll unknowingly redeem himself", when he stopped and mentioned some sort of 'electronic bed frame than can adjust its incline' or something along those lines, I don't remember. I'm assuming this was part of the sale and he'd probably get commission for if he sold this thing to us? But the moment he said there was 'some sort of remote' or something like that, my brain did the math and I was aware that this transforming frame was potentially treading into 'fancy territory' and this clearly wouldn't be in my budget. We reminded him, "thats okay, we are just browsing" but before we could utter another word, in the blink of an eye (without a word) he changed his demeanor, facial expression, then U-turned and sped right out of the room. My girlfriend and I looked at each other as he jetted off, our mouths agape, and I said "did he just leave? We wanted him to show us bed frames!" I totally understand the whole 'commission' aspect of the job, but what the heck was that for? Besides, once again as I stated earlier, "browsing" doesn't mean someone one hundred percent won't buy anything. PLUS we had clearly asked about bed frames and were just not interested in getting a front row seat to seeing this 'super fancy adjusting frame thing-a-ma-bob', in no way did we drop our interest in viewing the selection of mattresses in that short amount of time. It was clear that his intentions were not in line with that of an employee who harbors an aura of great customer service, but more so one bent solely on meeting a quota. We decided to leave, and didn't explore the mattress room ourselves or the left half of the store. I don't think I've ever felt like that while shopping, and it was a great reminder of how maybe it would be best to stick to other places or online as to not have to feel the awkward pressure of a salesman trying to get you to look at stuff you don't need. Reading other negative reviews on this page also helps to drive the whole point of this review home. Hopefully said employee found his commission customer that day, but who knows, maybe we would have been those customers. read more

SCAM Store! Please don't buy anything from this company. Overpriced beyond anything. A simple pillow overpriced to $50. A little crappy plant was $39.99 and they run a insurance scam where you buy protection for your product (i e dining table) and with promise of full replacement for any reason, but when you call they don't honor it. They say that you should have called within 30 days of the purchase. What's the point of buying $99 protection plan if you are gonna use it within 30 days? Regardless, that's not even true, the plan covers up to 5 years. BS company. They are probably in losses and trying to survive, but surprised as this is straight unethical. read more

I had/currently having the worst exp. with this store. I purchased a bed set and scheduled a delivery date, was told I could move the date up to sooner if I wanted. So I called to do just that and was told there were no sooner dates. So I asked should I check back later, the girl on the phone said no. ( thats odd right, there could be a cancellation). I just happen to check back later the same day and guess what, I could change the date to any day I wanted no problem. /:-( I then got the delivery they sent the wrong parts for my bed. They said no problem, we'll just come back out tomorrow. That was a LIE!!! They tried to schedule me days out even though I explained I dont have a bed to sleep in. They couldn't care less! I called and called to get to a manager, the manager at dispatch and the store didnt want to deal with me ( even though I was irritated but still polite)... I know this because when the manager from dispatched finally talked to me... as we got off the phone I heard her say, "that wasn't as bad as I thought".... really??? I just explained I have to sleep on the floor until I get my bed. Ughh Fast forward delivery day part 2, they gave a window of 12-4pm and guess what there not here and no phone call.... yeah Ashley Furniture is garbage when it comes to customer service and doing what they say. read more

The customer service was amazing. Once we had chosen our set and the sale went through, nothing but nightmares. First, our delivery was delayed two weeks. Then , I had to have them deliver our couch and love seat prior to other items that were on back order. When the couches were delivered, they sliced the couch with their box cutter. It took two weeks for a "inspector" to come by and take photos just to receive an email stating they need to send the replacement piece to me and then have their tech come by and fix it. All while not even receiving the rest of my order. Never, ever will I shop with this company ever again. read more

I had a very nice experience at Ashley Hawthorne. Leeann was the sale person who helped me and was absolutely great! She helped me find the perfect sofa for my living room and was able to work within my budget, which i really appreciated! I will definitely go back and ask for her as I have been in sales myself and know the importance of rewarding professional, hardworking and friendlysale persons who earn their living on commission. read more

I've been looking for furniture for our entertainment area. Didn't want to pay a lot of money bc it's not going to be used very much at all.. really just to complete an area in our house. We were greeted by Vin, he was extremely friendly and helpful. We got an excellent deal for a sofa and ottoman they were having the 4th of July sale. Never purchased anything from Ashley Furniture. I recommend this store if you want something for an entertainment area furniture. I will update once it's delivered read more

Monday morning -- Ashley tried to deliver the cancelled order this morning. Now we can't get a refund because they can't refund money for something that is "on the truck." (No mention of WHY it was on the truck when we cancelled the order four days ago.) It has to be "scanned into the warehouse" tonight and we have to go back tomorrow to get our money back. Anybody want to place bets that this goes as planned and the furniture is actually scanned back into the warehouse tonight? I don't. DO NOT EVER BUY ANYTHING FROM THIS STORE ....EVER!!!! I only wish there was a "no star" system. read more

great service!!! benjamin valencia gave us a great and the best discount. we saved ourselves a good penny. definitely would recommend shopping here and asking for benjamin valencia. read more

Purchased some bed sets for a new home from Ashley Furniture. When my family and I first arrived in the store, Sales associate 'Mo' immediately welcomed us, introduced promotional items, and assisted as we needed while searching for items. We love Mo and the service her provided. BUT, the delivery service 'lack of professionals' was another story. Today, two men came to deliver and set up home furniture bought from Ashley Furniture. On several occasions, items were dropped on our brand new floor, items were knocked over, walls were pushed against, and more... one person in particular had an attitude with a simple request to help put our mattress on our bed (it's heavy and she is older). Complains about the company he works for and more.... I loved Mo but the service department put a bad taste in my mouth... read more

We bought a coffee table in June. When it was delivered it was scratced up and chipped. We are now on the 5th table delivered and scratched up. Do yourself a favour, buy somewhere else where they care! read more

Hello 5starts goes to this store and to a specific person "fahimeh" she is the best she helped me out from the beginning and never left our side we got a couple sets and she guided us to exactly to what we wanted . Thank you fahimeh we appreciate your time with us. P.S. when you you come ask for her. Thank you, Junior :) read more

Worst service post purchase EVER!!! Wasted hours of hours of my time for what should have been very simple- store blames delivery - delivery blames warehouse- warehouse blames some dept called hcc- then Simone tells me to call store again- no ownership by anyone in the process which is seen as a whole from the consumers standpoint. read more

Great prices. Quality is so so. Sales people will spend time wheeling and dealing like a used car sales person. Post sales customer service is severely lacking. read more

Buyers beware! This place is a total scam and rip off. What I purchased and what they delivered were totally different and did I also mention all scratched up? When I called the store and the customer service line nobody was able to help me and all they mentioned was that it was all sales final. I highly recommend purchasing furniture from Wayfare as they have so much better customer service. If I could give this place zero stars I would. Do not shop here at any cost! You will regret it. read more

I had the worse experience with this store because of the manger CAMMY LE! The furniture that I order and paid for was delayed from June until October of 2021. I was initial informed that I would get my furniture no later than the end of June/July 2021. Every time I would call to confirm my delivery date, they would tell me that it would arrive the following month. This went on for four months. They continued to lie to me without any remorse or regret. After constantly trying to reach someone in the Customer Service department with no luck, I decided to go into the store and voice my complaint. I spoke with my Sales person Cliff who was great by the way and he sent me over to customer service and he explained my situation. Cliff and the personnel in the Customer Service department all agreed that I should be compensated for being lied to and inconvenience for all of those months. I was told that the store could offer me a gift card up to 500. I decided on an ottoman which was 270.00. Everything seemed to be fine until the manger Cammy Le refused to give her approval on the ottoman. I asked to speak with the manager and, upon her approach, she gave me a look of contempt before even speaking with me. I felt like I was being racially profiled! I am a African American female and I have experienced this type of treatment before. The look she gave me and her body language spoke of hate and distrust. I knew that she was going to be rude and lacking empathy for me and my situation. I even explained everything that I had been through with leaving an abusive marriage and having to live like a vagabond for the past several months. She didn't care! She was extremely COLD. After leaving the store and not being compensated. I decided to do some research before writing this review. What I discovered was that this manager has had a lot of in store complaints at this store and the previous store. She was recently relocated from the Torrance store to the Hawthorne store due to complaints. I wish more people would complain to Corporate about this dreadful women. If you don't complain she will just be moved from one location to another and the abuse will continue. I asked her why she would not compensate me because I know for a fact that they can and they have I the past when the store was at fault. Ms. Cammy Le stated that she could not because it would affected her margins!!! I will make a phone call to Corporate and hopefully her boss Mr. Karim Naivooz will receive my complaint. I strongly, advise customers not to go to this store(Hawthorne location). This store needs to replace Ms. Le with someone who is management material that will understand the needs and concerns of the customer. read more

My boyfriend and I were fed up with or uncomfortable small leather couch in our apartment, so we decided to go this store since it is one that we have been to many times back in our home state in the Midwest. We were greeted right when we walked in with a smile and help right away. Normally we don't like it when workers try to assist because they seem to just try to sell us on whatever deal they have. But this time our sales person, Azuree, was kind and open to letting us wander but helping us envision all the furniture pieces in our new place. She also had some good advice about how long couches would last and all the warranty information as well! We even went home for a few days to decide and when we came back she was working and helped us again. Gotta love consistency! Not only did the couch sell us, but so did the staff. Very happy we went there and looking forward to our delivery date in the future. read more