I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

This store has great selection for the size of the store front. I've also had great service from…read morethe people who work here. The staff is generally kind and helpful as well as speedy. They carry a wide range of BM paints and sell paint accessories for a reasonable price.

I showed them a can of 50% Revere Pewter and told them to make it the exact same. They only wrote…read moredown HC-172. I said there are four or five numbers on the can showing the exact color combination and they said that HC code will match it perfectly. Over $2k later of painting the house...it's not the 50% Revere Pewter. The walls are different colors. This company will only comp my paint can. So frustrating even after I told them to double check. Their negligence becomes my cost and frustration. They don't care at all.

The customer service rep was excellent. She went above and beyond regular service. She help me…read morecarry three heavy buckets of paint to my car

Stopped in with my young daughter who wanted a "light blue" color for her room…read more Had the best service from the kind, patient, friendly paint store man. He kept adding a drop of blue at a time, until the color was what she was looking for. Left the store with high quality paint, at a super great deal. Thank you.

They were honest that the paint I had was probably still good and offered to check it out for me…read more That kind of service is hard to find. I will be back for my painting needs.

Such a friendly, knowledgeable place. All kinds of painting supplies, from a single brush, to 50…read moregallons of paint to paint your barn! We bought the best paint we found made by Pittsburg Paint - " Manor House!" We want to "Set it...Aand Forget it!" We had horrible paint the first time our house was painted when it was brand new and we found out the need to purchase the best paint available so that we don't have to do it for another 20 years, potentially! Get it doesn't me right the first time! Use professional grade paint - labor ain't cheap! And who wants to think how much everything is going to cost 8 years from now! We wanted to buy local from an independent dealer of paint. Support your local vendors! Amazon doesn't have everything, nor the experts! Don't lose the experts, pay a little more!

I had a problem with some paint I had to buy to do some retouching and after "retouching" different…read morewalls , 3 different colors none of the match. And what I got from them was buy more paint and do another coat in all your walls. I had already done 2 coats on a paint that was supposed to be a primer and paint. Now I have to spend time and resources to do it all again

Yeah they have paint, and yeah they will sell it to you. But it's slow service. No coffee, no hand…read moresanitizer. Dirty, dusty, things missing off shelves. Eh It's a paint store.

I found out a week ago that Sherwin Williams had discontinued my paint color in 2017. It was…read moreParker Paint who Sherwin Williams purchased in 2013 or so.. When I had my home built in 2005 I had all my walls and ceilings painted with this one color of Parker Paint. In the last 15 years I have purchased a gallon at a time to do touch ups. My walls look great. I don't do the drama of painting my walls different colors if I want a different look I move my pictures around. I live in a 2800SF home so can you imagine the shock and disbelief when I found out that they had discontinue my paint color. I than proceeded to bring them samples of my paint, codes and some of the old wet paint that I had left. I had them try 4 times but it just kept getting worse. It looked like water stains on my wall. I than went to Ace they couldn't do the sheen, than I went to Olympic same result. I was very upset as what was I going to do. Repaint all my walls which would have cost me around $15k. I started emailing and calling around to professional painters thinking they might be able to help me. I got a response from a professional paint company letting me know that matching paint is very difficult. They would attempt to do it for a fee but said Rodda paint is who they use and they have had great success with them so I told them thanks for the info and I'd try working with Rodda paint first. Just so you know there are different sheens and every paint company labels them differently, flat, pearl, matte, eggshell, satin, semi-gloss & hi-gloss. Sherwin Williams had the sheen wrong the first time. Just because park paint called it satin did not mean it was satin. It was matte finish to Sherwin Williams. To Rodda it was pearl finish. Anyway yesterday I took my samples in to Rodda and found the best guy in the state Dennis so I was told. Well I picked up the gallon today and it is a perfect match. I almost cried. This saved me thousands of dollars. I will give Dennis a tip but really why can't there be a Dennis in every profession. People who actually take pride in their work. Thank you Dennis and if your company doesn't realize how valuable you are shame on them. thank you thank you. Roger Olson

I just wanted to give a huge shout out and thank you to Kendra and Steve at the Rodda store on 4th…read moreAvenue. Not only did Kendra come to my site and give me advice and help on colors to use, but when I got to the store, she and Steve took absolutely wonderful care of me!! Can't say enough good things about the store and their customer service. And oh yeah, love the paint too! In a world where customer service is fastly disappearing, this store still has it down!!! THANK YOU!!!!

I couldn't be more disappointed with my experience here. I'm a couple blocks away and love Benjamin…read moreMoore paint, so I was super excited about being able to buy my paint here. Unfortunately in the midst of my painting project they lost the only 'can-do' person they had on staff. The remaining people (Lindsey and Justin in particular) have been consistent in their 'can't do' attitude. I am 6 months pregnant and repainting my entire condo, so I needed the Ben line of zero-VOC paint, which this location has decided not to stock. Elle wanted to get my business, and I was ordering ~$600-700 of paint at their prices, so she offered to bring the paint over from their Poulsbo location. After that I needed a couple more unanticipated cans, and Justin and Lindsey acted as roadblocks to me getting those. Justin just couldn't be bothered to get them sent over to the Bainbridge location, but Lindsey was incredibly rude and literally talked over me for long periods of time when I was trying to explain how this effected my project. I can't imagine treating a paying customer the way I was treated here. In the end, I had to drive over to Poulsbo, which isn't the worst thing in the world (just took a big chunk out of my painting day), but being disrespected the way I was by Lindsey was really upsetting and inexcusable.

I just picked up paint from this store 2 hours ago after being very patient due to COVID and I've…read morebeen stirring it for 10 minutes and there's still white swirls in it! Most businesss are doing there best during COVID and customers are being patient and understanding but paint needs to be stirred appropriately after color is added. Now going on 25 minutes. I will go back to the paint store I used to use in Issaquah!

To bad I don't do more work out in the Issaquah area. Steven always welcomes me into the store when…read moreI come here. Store is fully stocked and everyone is eager to help you. Maybe it's because the head honcho Jim Mallory is right above them. LOL.... just kidding There's tons of parking and there's never a wait to place your order.

Otherwise known as Benjamin Moore in Issaquah. Great…read morecustomer service.. top notch. As a contractor specializing in custom homes, I can't mess around. I can't have delays and mistakes and I usually need something quickly. They are so helpful and respectful of me and my time. I feel appreciated and valued when I go in there. I know that if they can't help me, they will point me in the right direction. Other paint stores are just ok... this one is just that much better.