I am writing this for my 94 year old friend. She is not happy here. She has had things stolen and…read morehas a great deal of fear. It's really sad. If you have your loved one stay here, be VERY vigilant and make sure protections are in place. Appearances are good here, food is fine - AND the elderly can be taken advantage of here. Be aware.

My mother has been very happy at Merrill Gardens for the past year and a half. Our family is…read moreespecially grateful to Merrill for its support in offering the use of the facility's lovely Living Room for Mom's 100th birthday party. Grace Ray, the Active Living Program Director, helped us all the way through the process, including suggesting the use of the Living Room and providing us with glasses, utensils, plates, water--and even providing balloon decorations. Grace was on-site during the set-up process to make sure everything was in order. We were able to add a table and some extra chairs, and she helped us with climate control in the room. We are very grateful, too, to the staff members who provided us all that we needed to be able to serve a catered lunch and who took care of the dish washing and cleaning up. This was an activities director and staff who went over-the-top to ensure a happy 100th birthday for a resident. It was a special day for our family. Thank you, Merrill Gardens!

Since 2016, my mother has been a resident at Excell, where she receives orderly, timely, attentive,…read moreand responsive care. The family is always kept well-informed. My mother celebrated her 99th birthday there yesterday, and we are incredibly grateful to the Excell staff for making it such a pleasant and memorable occasion. Ken L.

Not the best of all. They take too long to answer the ring…read morefor help...every time it takes from 5 minutes to 1 hour. It should to be given the same treatment to every patient but it doesn't happen. I've been picked up just because I complained about the services and now I've been given the neglect treatment....late meals, no help with feeding me....for 9 days I've been looked as if I was an alien., About sckiped shower days, I was sense the day I admitted they assigned to me Tuesdays and Saturdays as my scheduled days, yesterday nobody came here to pick me up to have the shower and today they said thaty day was Wednesdays, so they could do whatever they want. I'm really disappointed with this facility.

If I could give 0 stars, I would. Our dear aunt was locked in her room and the helpers don't…read morerespond to the call button. They used bait-and-switch tactics, putting her first in a spacious room to get her to sign up, then moving her to a cold dark room in an isolated part of the building a week in. Her calls for help go unanswered. They won't fix the frigid temperature in room, and she's shivering in her bed under two layers of clothes under her PJs and and electric blanket. Hospice sent a large box of supplies and they left it on the floor of her room, creating a fall hazard. They apparently expect an invalid with a paralyzed arm to put bandages away. Management doesn't reply to concerns. Terrible leadership.

I am a current resident of Oakmont at Mariner Point. Our Activites Director was fired this week, He…read morewas very hard working and compassionate. I have told my family I would not be unwilling to move to another facility.

Silverado Memory Care in Berkeley is a remarkable place doing innovative intervention and…read morecaregiving for what many similar facilities would find a difficult population. From the physical layout which is both beautiful and homey to the excellent staff, well versed in the needs of clients with dementia and how best to help them, this place is different in the best possible way. The advocacy for your family member begins before they ever arrive there. It is my profound regret that my husband passed away before he could move in. But I can say it was remarkable the outreach and advocacy that was made on his behalf with his hospital physician team and the hospital discharge planners to be sure my husband was getting the care he needed . I can't say enough how the support I received from Morgan,, the RN Administrator working with me, eased my anxiety and gave me comfort during the hardest time of my life. Please check Silverado out if you have a family member with dementia. The clients I saw on my visits there seemed to be enjoying their lives. There are dogs, cats birds, a bunny and beautiful gardens. Families are welcome to enjoy meals there with their family member. There are so many features of comfort and normalcy to help the clients navigate their challenges.

The business is poorly run, without care for individuals, only concerned with the bottom line. The…read morefacility is understaffed and not concerned with true improvement. Employee turnover is incredibly high, ask why if you visit.

I have lived here for 3 wonderful years. It's a beautiful place with kind and dedicated people. I…read morelived in the Salem Woods independent living studio apartment. It is spacious and I call it "my oasis" and home. This community embraces their Residents and show they care about us. Happy Hour on Fridays is fun. We dance and eat finger foods and drink a little wine and socialize. The common rooms are elegant and comfortable too. I enjoyed playing cards with my friends in the bistro. Bingo is one of the activities everybody loves to do. I worked out in the gym and got to reads books and do puzzles in the library. The movies play every day which I appreciate. I loved the hamburgers, pasta and tuna fish sandwiches in the dining room. The bus is comfortable and it's great to be able to go shopping and even have rides to doctor appointments. Lastly I want to thank the staff, headed by our Executive Director Anthony Garcia. Caring for such a large community might be overwhelming for some, but not for these friendly people. Being approachable and showing care and consideration for us Residents can't be taught. These are dedicated, terrific people. I want to mention the Caregivers. They work all hours and tirelessly too. Mostly I'm thankful to have been given a home and family here. You can't beat that!

The care is adequate. The space is pretty. BUT... the elevator problem!…read more There is only one elevator from the second floor rooms that repeatedly breaks down. People upstairs are then trapped until its repaired, which can take more than a week. I don't see any evidence of a plan to get people out if there is an emergency, since they don't have the staffing to get people down stairs, particular those who are wheelchair bound. There is also a nice garden courtyard. However there are a few steps down to it. There is a lift for wheelchair users, but it has been broken since we moved in several years ago. When we were shown the place, the salesperson told us that the lift would soon be repaired. But it hasn't. So we can't get out there on a nice day.

My husband has lived in their memory care unit for 3+ months and the care has been fabulous. The…read morestaff is very attentive to his needs, and the design and functionality of the residence is perfect. They let me know how he is doing, they keep him busy with activities, and they attend to whatever medical or physical challenges he might be facing. He also is able to enjoy the amenities of the facility overall, with some assistance, including films and lectures and musical programs. I highly recommend Belmont Village Albany!

I had problems with my room when I moved in. The lock wouldn't work, so I reported it, but they…read morewere unable to fix it. My key afterward would not work, but they failed to fix it. Now, it refuses to lock. I do not know what to do. G Kao, room 317