Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

I will give credit where credit is due. The doctor was knowledgeable and friendly, as was the…read moretechnician that helped me select my glasses. Where Kittery Eye falls down is in its customer service. I was assured that if, after trying progressive lenses for a week I was unable to adjust, I could simply come back and they would make it right. What a fantastic lie this was! Sure, I was able to come back, and they were able to change my lens to a standard lens, but the technician told me I'd need to speak to a manager to discuss a refund of the difference in lens price. I tried to contact the manager two days in a row about getting refunded the $250 difference between the progressive lens and the standard lens, and was told each time that they had already left for the day. When I finally did reach him, he was extremely rude and dismissive. Long story short, I was charged nearly $800 for a standard lens in a cheap frame! Do yourself a favor and go elsewhere for your eye care.

I was up in Wells on vacation and had broken my glasses real good. I might have been able to use…read moreSuperglue, maybe, for one break, but another needed professional help. I really thought I would have to get new glasses ASAP. But, I looked up Kittery Eye at Wells, stopped in, and 10 mins later we were walking out with both issues resolved! You can barely even tell anything happened. These glasses are only a year old and now I can still plan to get another year out of them. THANKS Kittery Eye!

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

I took my glasses in for an adjustment. The new owners told me they could not guarantee that they…read morewould not break my glasses and told me I would need to pay $100 should they break them. I explained that I had purchased the glasses from them less than a year before. I was told they have no way of knowing whether or not I was telling the truth. Their records are incomplete. I adjusted the glasses myself. They insulted my integrity and demonstrated their incompetence.

This store is the one. The woman who helped me was gracious and finally got my sunglasses adjusted…read moreright. I have been on the hunt for quality, good looking frames that don't break the bank for a long long time, and today I found the place. The selection is dense with quality frames with style.

I've been buying my eyeglasses here for years and have always been very happy with the service Kim,…read morethe manager, provides. She has been there for I think since they opened! They have a nice selection of frames. I prefer to have Kim do my eyeglass fittings since I haven't always had a good outcome with others there, but no one is perfect. Kim makes sure it is, though. Covid stuff: Limit is three customers, they are very close to the entrance to the mall and they open at 10:00 which is an hour before the other stores which I like so that I can go when the food court isn't yet filled with people. Employees are masked.

Chris took so much time picking out great frames for me from his extensive inventory, listening…read morecarefully to what I wanted. More important, he was extremely careful to get the transitions on my progressives in exactly the right place. The line on my bifocal computer specs was also perfect (though there were some bumps in the road getting that order filled). I will go back here as soon as I need new glasses.

Everything was great! Selections, service that was both very competent and accommodating.read more

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

Lets just say ive had several problems here ...Sandy runs the show…read moreand shes all bussiness if they make a mistake they do fix it but they make a lot.. Sandy makes a lot of communication mistakes...gets things mixed up ... i had to get new lenses due to the doctors flub up.. Sandy never communicated this to me for months..i went told half hour the man comes out and hands me the glasses all set goodbye .. no sitting down checking to make sure all was up to snuff ect... just so long..customer service??ive experienced several snaffoos here that shouldnt have happened going to get my new glasses a young girl brought them out for fitting ect..i told her what i needed and she paniced with deer inthe headlights and ran off so Sandy came and adjusted..they are ok i would say give them a chance but dont be surprised by a lot of errors i think ill pass on them next time... but good luck...by the way when I noticed the doctor gave me the wrong reading strength I went to tell Sandy and she checked yes yes not strong enough let me call the doctor I went back a week later to find out she was like huh? Is there a problem..no clue..then she calls months later asking when I was gonna come get the new lenses put in which was never communicated to me..she did aplogogize..but....

Every staff member was amazing, very knowledgeable and capable providers. I love Lauren!read more

For some reason, finding quality eye doctors in the Southern Maine area is a task. Having been to…read moreone eye doctor for about 7 years, I was hesitant to go somewhere new, but I am SO glad I did. I ended up coming across Beacon Eye Care after my dad came here and sang their praises. I scheduled an appointment and from there, it was magic. When I walked into Beacon Eye Care (which literally looks like a house), the woman at the front desk was incredibly nice and the place was pretty empty, which is also something I could appreciate. I was then welcomed by Dr. Lauren Boutet, who was such a gem of an eye doctor. I talked to her about some eye irritation I had been having and how my other eye doctor kind of dismissed it as dry eyes. Lauren took the time to figure out exactly what was going on and it turns out, I have an intolerance to some contact solutions! Ever since she diagnosed this issue, my eyes haven't been irritated and they are feeling great. She also went through my eye exam and she was incredibly patient and really put me at ease. I honestly HIGHLY recommend Beacon Eye Care and definitely will be a faithful patient of theirs.

I tried to support local businesses and so I went in. I was told we don't repair glasses okay but…read morethen he went on. We won't service cheap glasses bought at other eyewear businesses. We wouldn't make any money so then he said if I give him $69.95 which would be a credit to buy glasses from him within 5 years he would put a new screw in my sunglasses.

Hey! First review, alright!…read more Doug at Specs For Less was extremely helpful. I feel like I got a great deal on my new glasses. Having priced it out online, I definitely got it much cheaper here. I went in Tuesday and had my new glasses Thursday morning. Quick, well priced, efficient, and extremely friendly.