After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

I will give credit where credit is due. The doctor was knowledgeable and friendly, as was the…read moretechnician that helped me select my glasses. Where Kittery Eye falls down is in its customer service. I was assured that if, after trying progressive lenses for a week I was unable to adjust, I could simply come back and they would make it right. What a fantastic lie this was! Sure, I was able to come back, and they were able to change my lens to a standard lens, but the technician told me I'd need to speak to a manager to discuss a refund of the difference in lens price. I tried to contact the manager two days in a row about getting refunded the $250 difference between the progressive lens and the standard lens, and was told each time that they had already left for the day. When I finally did reach him, he was extremely rude and dismissive. Long story short, I was charged nearly $800 for a standard lens in a cheap frame! Do yourself a favor and go elsewhere for your eye care.

I was up in Wells on vacation and had broken my glasses real good. I might have been able to use…read moreSuperglue, maybe, for one break, but another needed professional help. I really thought I would have to get new glasses ASAP. But, I looked up Kittery Eye at Wells, stopped in, and 10 mins later we were walking out with both issues resolved! You can barely even tell anything happened. These glasses are only a year old and now I can still plan to get another year out of them. THANKS Kittery Eye!

I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

This store is the one. The woman who helped me was gracious and finally got my sunglasses adjusted…read moreright. I have been on the hunt for quality, good looking frames that don't break the bank for a long long time, and today I found the place. The selection is dense with quality frames with style.

I've been buying my eyeglasses here for years and have always been very happy with the service Kim,…read morethe manager, provides. She has been there for I think since they opened! They have a nice selection of frames. I prefer to have Kim do my eyeglass fittings since I haven't always had a good outcome with others there, but no one is perfect. Kim makes sure it is, though. Covid stuff: Limit is three customers, they are very close to the entrance to the mall and they open at 10:00 which is an hour before the other stores which I like so that I can go when the food court isn't yet filled with people. Employees are masked.

Chris took so much time picking out great frames for me from his extensive inventory, listening…read morecarefully to what I wanted. More important, he was extremely careful to get the transitions on my progressives in exactly the right place. The line on my bifocal computer specs was also perfect (though there were some bumps in the road getting that order filled). I will go back here as soon as I need new glasses.

Everything was great! Selections, service that was both very competent and accommodating.read more

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

I have never been in to Franklin Block Opticians but woke up with a Very blurry eye problem and…read morethey got me right in. Dr. A was soooooooo thorough, kind, knowledgable, wonderful and fair. it was only $100 and no one tried to upsell me. on the contrary. I can't recommend this place enough.

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

Every staff member was amazing, very knowledgeable and capable providers. I love Lauren!read more

For some reason, finding quality eye doctors in the Southern Maine area is a task. Having been to…read moreone eye doctor for about 7 years, I was hesitant to go somewhere new, but I am SO glad I did. I ended up coming across Beacon Eye Care after my dad came here and sang their praises. I scheduled an appointment and from there, it was magic. When I walked into Beacon Eye Care (which literally looks like a house), the woman at the front desk was incredibly nice and the place was pretty empty, which is also something I could appreciate. I was then welcomed by Dr. Lauren Boutet, who was such a gem of an eye doctor. I talked to her about some eye irritation I had been having and how my other eye doctor kind of dismissed it as dry eyes. Lauren took the time to figure out exactly what was going on and it turns out, I have an intolerance to some contact solutions! Ever since she diagnosed this issue, my eyes haven't been irritated and they are feeling great. She also went through my eye exam and she was incredibly patient and really put me at ease. I honestly HIGHLY recommend Beacon Eye Care and definitely will be a faithful patient of theirs.