I wandered the aisles of Walmart while my oil was being changed. Or so I thought. They had sent the…read moretext message that service had begun on my vehicle. 45 minutes after I dropped it off for a scheduled oil change, my phone rang and they told me they canceled the service because they didn't have the filter and they didn't have the oil.. When I went up to the counter they told me I could go to Carquest pick up the oil filter and the oil and come back. Instead, I drove to the Valvoline spot in Eagle Vail. I was able to drive my car right into the bay and sit in my vehicle while they changed the oil and they had me out in 10 minutes. Alejandro, the manager was extremely friendly and capable . I think I have a new spot.

I have always changed my own oil but this time around I needed to get a vehicle done within its…read morewarranty parameters. The management runs a tight ship! These guys were extremely efficient ,friendly and professional. I could immediately tell it was a safe place to do good , clean work. When the manager greeted me and the car next to me I knew it was a shop I could trust . Prices were better than expected and they constantly have promotions. Excellent service, Excellent Management and staff . I'll will definitely be coming back to this location specifically in the future .

Just when I thought Customer Service was a think of the past - I met Joel at Big O. I walked in…read morefrazzled because of lights on my dash - he was calm, professional and reassuring. I walked out feeling safe and knowing the next steps to take.

I will have to say that I was pleasantly surprised as the District Manager (Bill) reached out to…read moreme yesterday before the end of day. He was very apologetic about my poor experience. He was onsite today and personally took care of ensuring the service was nothing short of exceptional. I greatly appreciate the level care I received today. He is working to ensure everyone receives a great experience and truly cares about his customers. Sounds like there was some technical difficulties with their scheduling system that happened that added to yesterday's issues.

What a breath of fresh air, dealing with an honest and efficient business in the Vail Valley! So…read moreoften in this part of the world we are overcharged and receive poor service. They did a great job on the repair in a reasonable amount of time and for an appropriate price! I will definitely return for an auto repair or maintenance needs.

They are amazing! They fit me in with only a day or two notice to check out my headlights and high…read morebeams that were both not functional. They called me to let me know I was due for an oil change and they were able to take care of that as well. When I went to pay I asked if they had a military discount and they did! So I saved a good bit from that. Overall I would highly recommend this spot for your cars needs!

Another Amazing Job by Dutch's Automotive!…read more I can't say enough good things about Dutch's Automotive! This is not the first time they've come through for me, and once again they've absolutely knocked it out of the park. My Tesla Model Y took a serious hit when ice slid off my roof and caved in the top of the car. It was heartbreaking, and I was honestly worried it might not be fixable--especially since every other shop in Colorado I called told me they couldn't (or wouldn't) work on Teslas. But not Dutch's. Not only did they take on the job, they got my Tesla looking like new again--and in just a few weeks! The repair work is flawless, and their turnaround time was faster than I could've hoped for. On top of their incredible skill and professionalism, I've got to give a special shoutout to Mike. He was kind, communicative, and just genuinely great to work with throughout the entire process. I LOVE Dutch's and wouldn't trust my car with anyone else. If you need a trustworthy, talented team that's not afraid to tackle the jobs others turn down, Dutch's is the place to go. THANK YOU again!

I was skeptical at first they told me everything I wanted to hear, I'm still skeptical. Then, what…read moredo you know, the car was completed perfectly on time and completely honest service I couldn't believe it out of an automotive place. Highly recommend this place and I will be back. I recommend everyone take their vehicles here.

Lots of room for improvement in the honesty department. 1…read morestar for being kissed while being fkd. Luckily for me, I have years of personal experience and 6 months in a professional shop. I paid for a full inspection which includes checking fluid level checks. I specifically requested the rear differential fluid to be checked. The receptionist stated "oh yeah we check all the fluids" After picking up my vehicle and receiving the estimates, which were over $3k, for needed repairs, I drove straight home to check the "needed repairs " on the estimates. It was stated that my driveshaft was about to come apart which, would cause catastrophic failure. The u-joints at both ends of the driveshaft were in perfect, lubricated condition. The receptionist relayed information from the mechanic stating the driveshaft connections were so bad, that a catastrophic failure could happen at any time. There are grease fittings at every joint along the driveshaft assembly. You would hope the mechanic would've given them a shot of grease instead of sending me on my way with such a dangerous condition. Nope! Part of the estimate they gave me was for changing the fluid in the rear differential. The fill hole wasn't touched. How do I know this you might ask? Because the area surrounding the fill plug was dusty/dirty and bone dry. As soon as I began unscrewing the fill plug, fresh gear oil began to leak out, which would've been wiped off or wet at least, proving it was never checked. Finding a great mechanic is like finding gold... no gold here folks.

These guys are the only shop I'd ever use in the valley after living here 21 years. Talk about…read moregoing the extra mile! I once had a PTO actuator fail on a vital price of equipment- in the middle of a job. I asked Chris the owner to look at it , the actuator was a remove and replace type item that was riveted together. It was a special order and I was screwed! Chris knew how important it was for me to get back to work, I was in a really tough position and he really saved the day. Chris drilled out the rivets and fixed the part that any other guy would not have even attempted, and as a result I continued working - his knowledge is exceptional and his willingness to help makes this my favorite mechanic I've ever used. I highly recommend this shop and these guys. I have Chris in my phone on speed dial as "ninja mechanic" This is a real mechanics shop - not just a place to get parts changed.

I want to preface this by stating that I drive a high-mileage car that sees heavy use. While this…read morestory is somewhat circumstantial, I believe my conclusions are reasonable, and I hope readers will consider them when deciding whether to use Vail Auto's services. Unfortunately, I have had several concerning experiences with Vail Auto. Over the past two years, they have been my primary shop for general maintenance and repairs. However, in late October or early November, I took my car in for a routine oil change and tire rotation. A couple of weeks later, while driving to work, I suddenly heard a loud banging noise, and my car began to shake violently. I immediately pulled off the highway and stopped at a nearby shop, where I was told that my wheel had nearly fallen off. Three lug nuts were missing, and of the two remaining, one was cross-threaded. The mechanic informed me that I was extremely lucky my wheel hadn't detached entirely. After $250 in repairs to replace the studs and missing lug nuts, they reattached my wheel, and I was back on the road. In early January, I returned to Vail Auto for another oil change and tire rotation, mentioning the previous incident. They performed the work and noted that one of my studs was still damaged. To their credit, they covered the cost of the repair due to their prior mistake. Fast forward to early February--I was driving back to Avon from Denver when my car began shaking and making a terrible noise. Remembering my prior experience, I stopped immediately. Since it was a Sunday night, I had no choice but to get a hotel and take my car to a local shop in the morning. After an inspection, they found that my wheel hub was badly bent and my brake rotor was damaged from prolonged driving on a failing hub (the noise was the result of my brake rotor going bad). The extent of the damage led them to ask if my car had experienced any major impacts. The only incident that fit was my near-wheel-loss a few months prior. The shop suggested a strong possibility that the two were related. The repair was quoted at $1,200 but ended up costing me $1,000. At their suggestion, I reached out to Vail Auto with my concerns. However, they outright denied any possibility that their negligence had caused the damage, insisting that wheel hubs and bearings "just wear out" and that my issue was unrelated. A simple search will show that wheel hub and bearing damage is a well-documented consequence of a loose wheel. I am now $1,250 out-of-pocket for repairs--all within months of the initial incident--and the likelihood that this was mere coincidence seems slim. Looking back, this wasn't the first time I had wheel issues after a visit to Vail Auto. On a separate occasion, I drove home after an oil change and tire rotation--less than two miles away--only to discover that a lug nut was completely missing. My warning to those considering Vail Auto: Can you trust a shop with major (or even minor) repairs when they have repeatedly failed at something as basic as properly securing a wheel? This requires minimal skill--just attention to detail. Can you respect a shop that refuses to stand behind its work, dismisses legitimate concerns, and ignores the opinions of multiple other mechanics? I can no longer trust or respect Vail Auto and will not return for service. I have been stranded twice and spent over $1,000 on what very likely resulted from their negligence. Their refusal to take accountability is disappointing. I believe my conclusion is logical, and I hope you take this into account when deciding where to service your vehicle--before you find yourself stranded or facing unnecessary expenses.

Very honest, gave us recommendations as the job we needed done was not something they could do.read more

Horrible experience. Won't answer the phone and when you schedule an oil change online, they WILL…read moreNOT do a tire rotation at the same time. Tire rotations are at 7:00AM only. Wish I didn't waste 2 days trying to get in here. Fortunately, Big O was able to do both at a convenient time.

Came right before closing on our road-trip with a flat tire desperate for help. Thank the stars…read morethe two mechanics (floyd) was willing to help us right before closing. They worked an extra 1/2 hours helping us and random people walking in Thank you so much & we are so appreciative of your help!

DO NOT GO HERE UNLESS NECESSARY…read more 25 year Eagle County Resident. Go to a better shop in Eagle or Eagle Vail for better prices and superior service. I have used this shop previously and they did a fine job (when they first opened). However, the service is incredibly inconsistent and the customer service from Clarence is insulting. Clarence could care less about your time or providing information. Less than 20 minutes after receiving a verbal quote for various services from the other front of house person - he has always been great - and returning with my vehicle, Clarence let me know that he could not give me further information and I would have to sit and wait until they could get me in, 3 hours later. I indicated that I received a quote earlier and he said he was too busy to look into it, because he had phone calls. This is not the first adverse experience with this shop, particularly Clarence, and I would avoid it at all costs, if possible. Stay away, if at all possible and, if Clarence is serving you, ask for another representative. **Follow up - the shop in Eagle Vail quoted about $200 less and did so in writing. If I could give negative stars for customer service, I would.

The team really took care of me during a recent snow storm. Clarence gave me some suggestions…read more Provided same day service (during the storm), put a new set of snow tires, and a warrantee in a nice envelope. Not only did I drive though the snowstorm with confidence, but also went out to Moab with zero issues. Great value. Thank you so much!

Be careful! After viewing reviews last winter especially the…read moreones on Yelp I purchased a new set of custom rims and snow tires for a 2023 G wagon. The process went well, until when I recently returned and pulled mu vehicle out of storage. I wanted to change back to summer and the factory wheels. I discovered that Action Jackson over tighten my front lugs and damage all ten bolts. The rear bolts also received damage. I understand they are no longer in business.

They left in the middle of the night! Crooks. Over charge. And didn't know what they were doing…read more Created more problems for my car!

Peter is the best. He has repaired my son's Nissan Xterra on two occasions, replacing a failed…read morealternator and then a failed power steering pump. The work was done expeditiously and at a very fair price. Tucker works for Vail Ski Corporation and needs his SUV to commute to and from work. He was able to drop the car off after hours and the work was completed as soon as Peter was able to obtain the parts. I highly recommend this highly competent and extremely honest individual!

Bummed and surprised to be writing this review given all the positive ones. I had a little…read moreencounter with a curb a few months ago so there was a part hanging down from the bottom of my car. My friend who works with cars said I could just get some stuff from Walmart to fix it temporarily till I got down to Denver. Instead I went to vail garage and asked them how much it would be, the guy said it shouldn't be more than around $50. When it was complete they charged me $75, I was surprised and annoyed it was that much more than he said but I said "is this temporary fix or I'm all set and don't need to get it fixed in Denver". He said no you're all set, no need to do more in Denver". I told the friend who works in cars how much it cost (since he knew what part it was) and he said "they charged you way too much", I said "at least it's not a temporary fix". However, I happened to glance at my parked car last week and saw the same part hanging down again, and I for sure have not hit anything or driven anywhere other than smooth highway. It was right before the long weekend that I noticed it and I had planned to drive down to Denver but postponed until I could get this taken care of as I didn't want to do further damage, which was annoying. I was surprised to see this company doesn't even have a website, or an email address. But given the positive reviews I gave them the benefit of the doubt and assumed this must be because they're very responsive via phone. I left a voicemail over 48hrs ago explaining the situation and still have not heard back at all. Given the positive reviews I assumed I'd be hearing back within 24hrs to tell me to bring the car in etc, but with no attempt to get back to me for now well over 48hrs it seems like a choice on their part. keep in mind my voicemail was polite. Since they have no website or other contact info they've kinda left me no other choice than to write this.