Great quality care and an awesome staff. I definitely found my clinic. The medical team was very…read moreprofessional and very informative.

Rachel is so great with my kids and grandkids she is so sweet and understanding and so good at…read moregiving vaccines. I will always recommend Riverside Family Physicians.

Dr. Martinez was very friendly, understanding, and helpful. I had a bad experience with another…read moredoctor prior to coming here, so I was very nervous. The front office staff is also very friendly and forthcoming about the way I would be billed, so there wouldn't be any surprises. The only reason I gave 4 our of 5 is that during my wait in the lobby, I could hear tons of chatter in the office- particularly about my insurance information, numbers, date of birth, etc. I also heard them talking about other patients. They could be a little more discreet about what they say loud enough for other patients to hear.

I told the doctor that I have been experiencing fatigue, low energy, and body cramps. I…read morespecifically requested a comprehensive set of blood tests, including vitamin D, vitamin B12, iron, ferritin, and other relevant tests. She agreed and said she would order them, but she never did. I felt that my concerns were not addressed, and there was very little input or guidance during the appointment. My issues remain unresolved, and unfortunately, the visit felt like a waste of time.

They never answer and the office girls are rude with attitude I've called for 2 days now this is…read moreridiculous

Dr Vanessa Ho is a one Dr office and in the past 8 years she has been outstanding in her expertise,…read morecaring, and communication. Her office staff are organized, efficient, and caring. The portal is user friendly and she or her staff respond to within a few hours. She anticipates my needs before I ask and provides referrals, orders for tests, results of previous tests and a date for my next office visit before I leave. The other day I went to the office to pick up a firm and they had gone to lunch. I returned to my car and heard a tap on my window and the secretary had seen me and brought the form out to me. Who does that! The best in Riverside

We went here when we first moved back to California and we put up with a lot from this doctor…read more Every single time we went to see Dr. Vanessa Ho, we had to wait at least an hr to see her and when we did finally see her, she rushed us out within 5 mins. It got so bad that we made a game of how long the wait would take vs the time she spent with us. We were naive and stayed with her for about two yrs but finally gave up when she didn't seem to care when I was having pain issues. Save yourselves time and pain and go elsewhere. At the Riverside Medical center, we wait 5-15 mins to get in and the doctors spend at least 15 mins talking to us. They try to find solutions instead of rushing us out. I don't know why this office is so poorly run by this doctor. The staff got us in to run vitals quickly but we had to go back out and wait in the waiting room for close to an hr to see the actual doctor. The front staff was great and so was nurse Quito. I wish we had left earlier and not wasted so much time here.

I was getting ready to switch from a more affordable health insurance to Kaiser after having had a…read moreprimary doctor for one year that I never got to meet, but I decided before doing the switch to find a new doctor to take his place. I performed a Yelp search for doctors that were near work or home and found Dr. Ho with her clinic located in Riverside, near my office. I changed my primary doctor to her and called to book an appointment. I was pleasantly surprised when they asked me if I would like to see her at her Riverside location or if I would prefer Ontario. Really?!? She has offices near work and closer to home?! I booked at the Ontario office. When I got to my appointment, I was happy to not have to wait too long before seeing Dr. Ho. The office is clean and the staff is courteous. Dr. Ho is patient, knowledgeable, and answers all of my questions. I am so glad I found her and that I will not be paying more since I will not switch to Kaiser!

This Doctor is so unprofessional. My Grandfather is always…read moreneeding approval of Michelle Martinez to get refills. Been calling for 2 weeks now and left messages now it says voicemail is full. My Grandfather is elderly and needs prescriptions when they run out. I can't even believe she even has her MD. My next step is to report this Doctor through the Medical Board. I will be switching his Doctors. Now let's see if we can get medical records. DO NOT WASTE YOUR TIME because she clearly doesn't care or value her patients. I gave her the benefit of the doubt for a few years because I know life happens but this is so wrong on every level.

Huh? Called and called and no one answered, no answering machine, and faxes for my prescription…read morewere ignored. Closed? I hate to give what was a good business a bad review. But things went downhill fast. Bad, bad staff (she knows this, they worked at the same place she used to work at), no test follow-ups, no wellness appts scheduled like before. Never responded to my monthly prescription fax from my Pharmacy, and last time I was here, staff gave me (told me) my test results. (???) Seriously? I stuck with her for a long, long time, but now, I don't even think she works here at all. No warning, Poof. Gone. I found a new doctor with a pulse.

This man is thorough, thoughtful, kind and inteligent. When stumped with my sons symptoms he…read moreresearched an researched until he found us an answer. He has been seening my children for 25+ years and the only bad thing about Dr Koo is that he will retire someday!

Extremely unprofessional billing department. I keep receiving bills for a service that was already…read morefully paid when my child was born. I have called their office more than five different times and every single time they tell me the same thing: "Don't worry, the balance is cleared and you won't receive any more bills." Yet the bills keep coming. This shows a complete lack of organization and accountability. Patients should not have to repeatedly chase a medical office to fix their own billing mistakes. At this point it feels like harassment to keep sending bills that have already been paid. If the issue isn't resolved permanently, I will be forced to dispute the charges and report the billing practices to the appropriate authorities. I strongly recommend others double-check every bill they receive from this office.

Dr. Félix and his staff are wonderful he's intuitive to…read moreyour needs. Optum needs more medical providers like him..

My wife started using the "Optum Care Inland Valley" plan through "Scan Health Care" ten days ago,…read moreyet her name has still not been registered in the system. We have been contacting both parties daily throughout this period--and continue to do so--but to no avail. Therefore, I advise everyone against using the "Optum Care" plan offered via "Scan Health Care," as this is the issue we are facing with them.

I see Dr. BOLIVAR in his Parker, Az office. I always feel he listens to all my concerns and…read morequestions. I am a very complex, complicated, individual medically speaking with several major issues. I have been turned away from other doctors because they don't have time to deal with me. Dr. BOLIVAR took me as a patient, and has given me great medical care. Yes, sometimes he is running behind time wise, because of patients like me he is dealing with but when it's your turn, you will get the same care and time to address your needs. His wife/Nurse is the best If you're looking for a DR who truly cares about you, look no further, Dr BOLIVAR is who you need in your corner!

The worst customer service. Numerous times go in with appointment and have to wait an hour. We…read morehave left because not being seen and were called demanding that can't happen or won't be seen anymore. When I asked what can be done about not having to wait for an hour to be seen was just told they will make a note. I asked again but what can be done about that, they said thank you and hung up. Also, been going there for about 10 years and the dr is never in office, it's always the PA.

The front desk staff are welcoming, helpful, and kind, which made for a very pleasant experience…read more Dr. Zainab Ali was also extremely helpful and understanding throughout my visit. I highly recommend this office.

The main problem for me was the fact that whenever my child was sick and I needed to make an…read moreappointment, they would ask what symptoms my child had and if I even mentioned a cough they would refuse to see her in person and the appointment would be over the phone. Even the doctors would get upset that they couldn't give a proper diagnosis over the phone. The office still acted like we were in a pandemic.

Mrs. Yelper and I both took ill over New Year. It happens. We both went to an Urgent Care, spent 5…read morehours each, got a prescription for pills we couldn't take on an empty stomach but we we too sick to eat, and spent a night and a day in major YUK+ land with no sleep. In 1 visit to Low Cost we got a pain shot for headache, antibiotic shot, and 1 other shot probably for nausea. Practically cured by the time we hit the parking lot. $240 each. The doctor at Low Cost gives shots, fast and effective help. Isn't that what doctors are supposed to do, help people? God bless places like this that help the common man and Mrs. Yelper.

The website says respectful an caring for the community. I…read morewent in to be seen I was running a fever last night and bad coughing . The girl who walked me to the and took vitals was very kind and polite. The PA who... came in barely looked at me she just asked to see my throat, I have asthma , and they have this on file because I've been here before . She didn't check my breathing, she didn't look in my ears , how can you barely look at me or engage with me and your in the medical field ? I'm a human being in need of care and you just seemed to have a sour attitude. The PA LEFT THE ROOM without saying anything another girl returns and says they have prescriptions and shots , I said for what what is it that I have what am I getting diagnosed with , she states IDK , we don't know she's not a doctor so can't run certain test . Wow . if your going into the medical field you should hold some standard of how you interact with people , compassion and care .