Called in this morning to due to an extremely painful and uncomfortable UTI and the Receptionist did a wonderful job thoroughly answering my questions and successfully guiding me on how to schedule a Telehealth appointment through their Website to help me get seen as quickly as possible to through the comfort and convenience of my own home! I really appreciate how professional and well trained the Receptionists are here in Communication and instruction etiquette. They were so patient and friendly in explaining how the online Website works and showing me how to navigate the different options online. My first Telehealth appointment was an easy and pleasant success thanks to the terrific Teamwork of the Company and I really appreciate how easy and smooth the online scheduling process is! I definitely recommend scheduling Telehealth appointments for UTIs, it saves so much time and resources eliminating the commute and office wait and the Telehealth Providers are super knowledgeable, caring, and expert Communicators in explaining clearly to me how to heal efficiently from my UTI and take better precautions from preventing them from occuring again in the future! read more

Has to be in the top worst urgent care experiences so far. At 10am I made an online appointment for 1:45pm. I checked in for an appointment 10 minutes earlier and my estimated wait time was 27-42 minutes even though I had an appointment. They send you a text message before your assigned appointment explains that if you are 10 minutes late your appointment will be canceled. But when you arrive they want your payment upfront. Should waive payment if they are over 10 minutes from your assigned appointment. However, their monitor is very inaccurate and misleading as it informs you in real-time what approximate wait time is. The problem is that is was way off. I was not called into the office until 1 hour and 18 minutes. Then it took another 19 minutes for the physician to see me in the exam room. Dr was friendly and I diagnosed and exited the room after 2 minutes after being seen. A couple observations were made from this experience. 1. You are better off getting a better wait time but reporting in person and returning. 2. Just go to ER. I did not see the benefit for making an online appointment. Total waste of time! This is so sad because the VA contracts with this establishment and after this experience I am writing to the VA to inform that they should not renew and future contracts if this is how they treat veterans! I literally could have waited less by driving to the VA hospital ER and getting a better treatment. read more

They are awesome!!! It took like 5mins in and out. Can you believe that???! All the staffs and the doctor are super nice!! Make sure you make an appointment online first and go there for faster process!! I'll definitely come back if I need the urgent care. Thanks everyone there!! read more

This urgent care is top tier when I moved I was hesitant to go somewhere new but this urgent care is too close for me not to go to. The staff, nurses, and doctors are all so kind and give excellent care. I recommend this to anyone because I know they will get the same great service me and my family get. Thank you Norco urgent care for showing wholesome care and compassion. read more

Don't bother - I have gotten better use out of a shoe that's full of dog shit than the SHIT staff that works here. No eye contact - the receptionists are watching tv in the lobby - they WILL call your insurance ON SPEAKER and provide YOUR medical over the phone for EVERYONE to hear. I went in incredibly sick and vomiting - the nurse said that seeing an actual doctor would take over another hour and they would only give me Benadryl I say this with as much disrespect as possible - get fucked and I can't wait for this bullshit place to crumble read more

PA Lilly was very kind, she listened well and asked me many questions about how I was feeling and what were my symptoms. Would come again.

Experience was alright the in the past, but the last visit was unpleasant. Tahnee rushed me and was not worried about truly treating me. Didn't take time to listen or look at my records. Not clear on what prescriptions I had. Just wanted me out. Then insinuated I wasnt really in need of help. Very odd and disappointing behavior.. *updated response: Unfortunately, regret doesn't do anything for me, but fortunately, the least I can do is inform others what they can expect here read more

First I made a call in and the phone call was very helpful. Next, my granddaughter and I and exactly what was stated to me over the phone was shown in person. we were in and out maybe an hour. Front desk were polite. Nurses and Dr as well. Thank you all for your professionalism. read more

Saw PA Anthony Gonzales on 1/15/2026. Got rightly diagnosed, correct treatment as always. Pleased with the service! Georgeta Marinau. read more

Norco urgent care is the best! Dr Gonzales and Gabriela Montes are very caring and go above and beyond to assist in care plan. all of the office staff is very polite and down to earth. I have been apart of the medical field for the past 24 years and I get to work alongside Physicians everyday,I must say Dr Gonzales is one of the best doctors I've had the pleasure of meeting. I am very satisfied with the care provided by norco urgent care they are the absolute best! Thank you Dr Gonzales, and all staff for caring, and providing your patients with outstanding service.I appreciate you guys!! read more

Great experience! Make appointment online and had barely a wait ! Pleased!! Staff was nice & caring read more

Short wait time. Nice staff. Professional treatment. Been here a couple times and will be back if the need comes up again.

I would just like to say this facility is extremely clean, professional and Marleen the front desk facilitator was extremely personally helpful and getting us in as quick as possible, as well as going out of the way to be friendly and compassionate Thank you, Marleen and all the staff and physicians that help my son today We appreciate you! read more

Received the best care at this location! Shout out to Dr. Anthony Gonzalez for his hospitality and providing the best quality care a patient could ask for. read more

There always nice. Best Dr. all way check in on you couple days later very good doctors very clean

Prompt thorough care. I have worked in healthcare for decades and was very pleased for the care I received here.

Was in the waiting room for 1 hour with only 4 other patients ahead of me. Then had to wait another hour after having been escorted into the exam room. Place was empty. Was in the middle of the day on a Monday. 2 hours to be seen with a nearly empty clinic. Never going back. read more

I went to the Norco Urgent care last week. When I was signing in I heard a women's voice say "I am whipping the La Sierra office into shape. They won't know what hit them". I looked up and saw a woman with long dark hair talking to another awww woman with a smirk on her face. I asked the receptionist who she was and she said that's Gabrielle our office manager. It seems very unprofessional for a manager to be talking about another office in front of patients and other office staff. It left me feeling very unsettled. If she talks like that about another clinic, what might she say about me where others ocan hear? It upset me enough that I decided not to be seen there. Dakota read more

I had went in to get my hand checked because something is definitely not right with my knuckle, did xrays and felt rushed out of there and was told "I THINK you got lucky." It doesnt feel like the doctor, who was some light skinned lady with short hair, cared enough to really analyze what couldve been the issue. read more

I'm so thankful to have gone here! They were very friendly and precise. The doctor that helped me was very helpful, great bedside manner and got me the help I needed. I will recommend them to others and will be back. read more

Norco Urgent Care Center is an great facility for healthcare. The staff and providers render excellent care, with kindness, courtesy, professionalism, and expert knowledge. I have had the honor of having my great nephew cared for by the wonderful Dr. Lily. Dr. Lily not only has the best bedside manner but has the skill set with knowledge that is unsurpassed. I am lucky to have her treat my little guy because the comfort, knowledge, and care she brings to her patients is a marvel to behold. I highly recommend Norco Urgent Care Center and especially Dr. Lily as a place to take your family for health care. read more

We had the best experience at Norco Urgent Care. Ian Pope went above and beyond to take care of my daughter. Very professional and we could not be happier with his service. read more

This place will not tell you if they take your insurance unless you physically visit their office. They will not allow you to even state the name of your insurance over the phone (I have a PPO). So if you're in an emergency, and you do your due diligence and call ahead to avoid surprise bills, it is their policy to tell you to go in and physically show them your card to get an answer. This is wild to me because it means you need to put aside time to visit this place just to tell them insurance info you could just have easily done over the phone. Please change this ridiculous policy. Edit: There is a reply below about my insurance being uncommon, but this is not the case. They do not allow folks to even share what insurance they have over the phone at all, so this is not about rarity. You can assume your insurance might be covered if popular, but again, their policy prevents you from being able to confirm. read more

Buenas tardes mi nombre es Fredy Pastor soy paciente actualmente de Urgent Care Center de Norco .quiero agradecerles profundamente a las personas que me han atendido muy amablemente en especial al Dr Antony por su gran excelencia y a la Señorita Liliana Asistente médico por su gran amabilidad hacia mi persona que Dios les bendiga grandemente. read more

I was seen by the most incompetent medical professional I have ever encountered. Not even sure he is a doctor; he may be a physician assistant. Officer Personnel were rude and condescending when I followed up with my prescription and visit. I will never ever leave a medical office without detailed information regarding my visit. read more

Have come here a few times over the last few years and only have had good experiences. They are always quick to get you checked in and helped. Staff is friendly. They have always done well taking care of my problems. read more

I had the pleasure of being treated by Mr. Anthony Gonzalez and he is amazing. He assessed my situation and took care of me with all the necessary treatments. Doing each visit he was informative of my progress and what was to come next. I truly appreciate all of his services during my treatment process at Norco Urgent Care. The front office staff were extremely pleasant and helpful, always having a smile on their faces. This was my first experience visiting an Urgent Care and this office is amazing! Thank you, Olivia Gray read more

I am extremely disappointed with my experience at this urgent care. Not only did they fail to notify us about the abnormal testing, but when I called back to discuss the results, we were simply redirected to see a primary care physician since they couldn't give us any answers. Is this really what an urgent care is for? We expected prompt, professional care and clear communication, but instead was left in the dark and forced to schedule another appointment with a PCP. This level of negligence caused us unnecessary stress and worry. I would strongly advise others to seek medical care elsewhere. read more

The staff and doctors are super friendly and patient. I had a problem with my daughter's insurance and they patiently taught me how to fix it and helped me communicate with the insurance company over the phone, which was not their problem. Thank you very much. read more

I recently was seen by Anthony Gonzalez his vibe was very kind and I really loved his vibe! Also going on line and getting an apt for urgent care is awesome! Thank you Anthony! read more

I was seen there on Sunday with symptoms of a UTI , was prescribed antibiotics. I was told I would get a call once my culture was back . My results were posted online with Quest on Wed . It turned out to be a serious infection and is antibiotic resistant. I have called them for 2 days now without a call back . I'm very concerned due to my age . I'm very frustrated at their lack of any of follow up with me.My Dr was out of town for Christmas. This is not acceptable practice whatsoever! read more

I was sent to this urgent care because of a workers comp case that i had and was treated very well by Doctor Anthony. My hands were in lots of pain and thanks to him, in just a couple weeks of his treatment, my hands were back to normal. Thank you! read more

We have always had a great experience here, everyone is so nice and honestly care. My daughter came in with an eye scrap and they clearly explained everything and followed up. Glad we have this group in Norco! read more

I drive 30 minutes from my home to come to this urgent care. The way this place operates is extremely efficient and always clean and organized. I have 4 kids so I have been to plenty of urgent cares but I think this one is definitely worth the drive. They care and provide a quality experience. I appreciate your guys work & thank you read more

The staff there is amazing! I feel so confident and comfortable with the type and quality of care. I went in twice and saw Dr. Tahnee Lilly who is absolutely amazing. She took the time to address my issues, listened and I felt like she was my primary care doctor in how she skillfully diagnosed the problem, prescribed a holistic treatment protocol that resolved my issue. Her personality is the best! I also received great support from the front desk staff and over the phone from Hailey. I so appreciate this facility and the staff at the Norco Urgent Care! read more

Be mindful that the wait times vary here. Today I waited almost an hour, other times I have had to wait 2 hours. It's just about time for flu season and everyone has been getting sick. Urgent care and pharmacies will be busy so be kind to those in healthcare! I came in Oct 7 this morning and the front desk person was very delightful. She engaged in conversation while helping you out and smiled the whole time she was in there. The x-ray tech and PA Jose (I think that's his name) listened to my concerns and was able to get prescriptions sent to my local pharmacy. I truly appreciate the staff here read more

Me and my family had always come to this Urgent Care until the last time i got sick and went here. We have always had good experiences qith the care provider except for this NP Megan, it's the first time that this place made me feel like "a number", i felt rushed after waiting more than an hour despite scheduling on line ahead of time. Some providers like her need bedside manner training like introducing themselves first, and not careybthemselves in a condescending manner. The rest of the staff and the past providers we've experienced were very nice and attentive, not sure what happened to the hiring process on this one. We will still come back and hopefully be able to make a request not to be handled by this specific procider. read more

Terrible process and procedure to help patients. If you need urgent care don't come here It used to be the first place to recommend not anymore Front desk receptionists are not of any assistance The wait times are ridiculous They change even though you have checked in since 12pm 3:50pm and still haven't been seen. read more

Why on Earth would you have an appointment system if, when you walk in on time for your appointment, you get put into the same line as the walk ins? The entire appointment system useless and irritating. The sheer stupidity of it makes me worry about the standard of treatment here. Besides that mess, the receptionists and nurses were snappy and just plain rude. You'd expect them to care about you at least a little at a CARE CENTER. The doctor was knowledgeable and seemed to care a bit, thankfully, which is the only reason this is 2/5 stars and not 1/5. read more

Rudest, uncourteous and unprofessional nurse named Jessica. Never ever have experienced someone who ill treated us and 13 year old son with a broken leg so rudely. Visit this center only if you want to be ill treated. read more