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    7 months ago

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    7 months ago

    Laura was so helpful and walked me through everything. Great customer service and very friendly!

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.2
    (30 reviews)
    $

    Staff was super friendly, I was worried from the negative reviews from the last few months about…read morethe service and the manager, but the manager must've been temporary, Kevin, the current manager, as well as his staff was super helpful and actively tried to give us the best deals. My mamma and I we're coming in with a tricky case, my dad had traded from att to tmobil about 4 months ago and we were too busy to actually activate our phones to tmobil, they basically made it as if the hiccup didn't happen, and we were able to get free phones with the transfer. Props to Kevin who went in the back and made some phone calls for us, popped in n out to update us on his call every few minutes, and made everything despite the crazy situation super smooth :)

    We recently switched to T-Mobile, and we regretted it almost immediately. We signed up through an…read moreonline promotion, but it quickly became clear that our bill wasn't going to match what was advertised. Hoping to get some answers, we went to this authorized retailer for help. Unfortunately, Jasmine and the store manager made promises that ultimately weren't true. We were told multiple times that we'd receive bill credits to correct the company's mistakes, so we made three separate trips to the store. When those credits never appeared, we were suddenly told that the store couldn't actually promise anything because everything has to go through customer care. It was incredibly frustrating and felt like we had been given the runaround. The final straw involved my elderly mother. I added her to the "third line free" promotion to help save her money. When her iPhone SE started overheating, she went into the store for assistance. She was told she could upgrade to an iPhone Pro for only about $11 more per month. Instead, I received a bill showing an increase of roughly $45 per month. Between the misleading information, broken promises, and wasted time, we've decided to switch back to Verizon as soon as possible. If you're already a T-Mobile customer, I'd avoid this location. And if you're considering switching to T-Mobile, read everything carefully and make sure you get any pricing or promotional promises in writing.

    Astound - telecommunications - Updated August 2026

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