I live in the Alta Sierra Ranch area of rural Grass Valley I recently had an excellent discussion…read morewith the CEO of SmarterBroadband regarding their over-the-air wireless point-to-point residential high speed broadband throughput offerings, clear Line-of-Site (LOS) terrain challenges, monthly data offering delivery "caps" and their planned new system technology developments that are being considered. In light of poor wired ADSL copper service now offered by a major service provider, no long term fiber outside plant deployment programs in Alta Sierra Ranches by the County of Nevada, my discussion was very timely, productive and encouraging with SmarterBroadband. We also discussed 5G announcements by major service providers and "reality of lack of any near term timely deployment" since rural Grass Valley is not a high-density metro area. SmarterBroadband provides reliable broadband service and is interested in your Business. When you call them, tell them where you live (Grass Valley Residential Area-especially Alta Sierra or Alta Sierra Ranch) and what you have been experiencing in reliable/unreliable broadband service at your existing "contracted" speed (throughput).

After comparing my current internet service to other available options, I'm even more disappointed…read morewith what we've been paying for. For awhile, SBB was great!! And then Starlink came around. And then became available in the Nevada County area.... Obviously SBB cannot beat Starlink, but you'd think they would atleast try to be a little competitive to retain customers... We now currently pay around $130/month after router fees for internet advertised at only 25 Mbps download and 5 Mbps upload. Despite that, the service barely functions reliably for normal household use. Netflix buffers even on data-saving mode. School assignments and online tests take forever to load. My toddler's speech and learning apps frequently freeze or fail to load entirely. Many times I end up disconnecting from Wi-Fi and using cellular data instead because it performs better. What makes this worse is that they claimed we were somehow using 1,500-2,000 GB of data monthly while simultaneously providing internet too slow to consistently stream a movie without buffering. We checked everything ourselves: reduced streaming quality, monitored connected devices, tested usage with almost nothing on the network, and still experienced extremely poor performance. Instead of addressing the actual service problems, they repeatedly contacted us about "excessive usage" and then automatically moved us to this... service... (lol) which is what they call an "unlimited" plan which is ironic considering the plan can barely support basic streaming, my college coursework, or children's learning apps without buffering and interruptions. After looking into alternatives (STARLINK!!) it's honestly shocking how far behind this service is. Starlink is offering 200-400+ Mbps speeds, unlimited data, modern equipment, and dramatically better performance for $10 less than the new monthly price we're already paying for SBB. Starlink is even offering a promotional $99/month rate for the first three months while providing vastly faster speeds and better equipment. There IS a one time equipment fee of $349, but that's it. No monthly equipment charge. Paying premium pricing for internet that struggles to load homework assignments, online tests, Netflix on data-saving mode, or a toddler's speech-learning app is unacceptable. I cannot recommend this provider to anyone who depends on atleast decent, reliable internet for school, streaming, or any other basic everyday usage... I cannot imagine trying to work from home with this internet...

You guys are great. Thanks for helping my daughter in Tabor Iowa. She appreciates your ethics and…read moreso do I. You are not offered in my area or I would be signed up. I will be recommending you to all my friends in rural Iowa.

This is by far the best internet service provider I have ever used. Their prices are very…read morecompetitive and unlike many of the large companies are not promotional prices. Having to call my internet company every few months to haggle gets old fast. Internet is provided through DSL so they have a limited service area. The company is very small and a little eccentric. The tech support seems to consist entirely of one guy named Bax who likes to wear propeller beanies (which are for sale on their website). He also has a bird that whistles in the background when you talk to him. However, he is extremely nice, helpful and quick to respond to problems. They have rather limited service areas but seem to be expanding.

Wonderful rooftop installer who first installed an FM Broadcast Dipole antenna, a high-gain digital…read morebow-tie television broadcast channel antenna for strongest signal strength. In the case of the bow- tie digital antenna installation, added a preamp and began to receive crystal clear Sacramento TV Stations in Alta Sierra (Grass Valley) originating from tall Sacramento network station towers located at Walnut Grove, CA off I-5. Second installation: mounted & instrument aimed my new Starlink Satellite Antenna, turn-up and commissioning of Starlink Series 3 Router integrated with LinkSys Mesh Network/router.

I just read Lora's reply. Nothing could be further from the truth. I NEVER agreed to an early…read morearrival. I had already endured Brendan yelling at me for not being available. I call Lora expecting courteous service as had received before. I was like "a deer in headlights" when I identified myself! Lora immediately started YELLING AT ME!!! Would not allow a word in, so I finally yelled at her to STOP INTERRUPTING ME. To no avail. She was "off the rails" so I told her to go to hell.....

This review is for the service technician Jared. Jared came to do the installation process for us…read more He was so kind, friendly, and thoughtful. He knew exactly what he had to do, and he did his job promptly and with a smile. I am very pleased with the service. As for Astound - we are in our second month of utilizing their service. So far, we are pleased. The ladies at the Auburn location were friendly and helpful when I went to sign up. We look forward to continuing to use Astound.

Laura was so helpful and walked me through everything. Great customer service and very friendly!read more

Great service and fast! I was stuck not having Starlink as I got new equipment and wasn't told it…read moredid not reach as far. My Airbnb was left without internet!!! Oasis handled this fast and professionally.

Solid service considering the geography we face in Alpine Meadows with no feasible alternatives and…read morelack of any wired connectivity in our area. (Suddenlink is on the other side of my street, but does not serve my address which is frustrating) Been a customer for 4 months and have only had 2 outages. Both were extreme weather related and were caused by Oasis' connection to the main backbone. Their radio equipment and setup at my home has been rock solid. It is very expensive relative to a major metro ISP but getting unlimited bandwidth at a reliable 50 Mbps down / 15 up via radio frequency in a mountainous valley to serve a tiny customer-base is no easy feat (from either a technical or a business perspective). They are supportive of both non technical users and techies alike (who want to use their own modem/router). I don't need 100% uptime, and I do use it for work (video conferencing), but I NEED to know if an outage occurs if its on their side or something with my equipment. In both outage situations I received prompt emails about the status of the outage, informing me of the cause and estimated ETA to resolve. In these cases I can just tether on my phone. Both cases were resolved before the estimated ETA to resolve which generates a lot of confidence that they take these resolution ETAs very seriously. Overall a happy customer. It will be very interesting to see their reaction to Star Link in the future, which promises greater bandwidth at a much lower cost via satellite. Star Link is still in Beta and may be 12-18 months away from full roll-out with 99%+ uptime.

My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

Great customer service Extremely knowledgeable…read more Fixed my vacuum cleaner- Cost effective Highly recommend

Excellent experience with Eric Roberts . He repaired our in-house system and charged us very…read morelittle.

Motor Electric was fantastic! The team was professional, fast, and honest. They explained…read moreeverything clearly, gave a fair price, and had my motor running perfectly in no time. Excellent service and customer care. highly recommend!

I cannot say enough about the high integrity and professionalism of this business. Motor Electric…read morehas been a life line for our company when equipment fails. The staff is always friendly and does exceptional work for a reasonable price. I can't imagine a world without them!