Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

Superb work. Fast and professional! And the work speaks for itself. This was a simple cleaning to…read moremost. But the attention to detail, is what I'm bragging on. He did great and the price was fair!

I called to ask for repair estimates for a repair job. Elijah was nice and forthcoming, allowing me…read moreto send texts of the damaged part to repair. But, when it came time for me to ask him where he was located, he ignored my calls. The next day, he ignored my call again. I then called him from a different number, just to ask him where he is located. He then told me that he is just going to "cancel the repair." He seems to have a real problem telling people where he is located. As he was the closest repair shop to me, I had to go find another shop near me. A very rude repair man for sure.

amazing, quick response and great quality products. Was in and out in 20 minutes to fix my back…read morecamera lens

Scammers all their good reviews are fake bots they tell you one price then change it up immediately…read moreafter they will try and steal your phone for its parts and give you it back with cheap parts shady people would not recommend this business at all to anyone be safe please !

I came in to get my laptop diagnosed for upgrade and Jose was amazing. Though I didn't go through…read morewith the upgrade, he was very nice in providing his expertise. And I got a freebie too (thank you!). I will definitely come back here.

The guy didn't grown my mother borad and blamed it on me. After taking $1300 in cash for the workread more

Walked in at 6:37 PM spoke with Cletus Cletus asked me If I…read morewanted it back tonight and then I proceeded to ask him how much that would cost he gave me a number I agreed to it he had it done 10 minutes before he said he would couldn't have been happier with this gentleman excellent job Cletus

I took my phone in to get the screen fixed and the top half of my phone was not responsive after a…read moreday of use I noticed that it was lagging and typing was being very slow so i brought i back and asked if i would have to pay if he put new screen on and it was just something with my phone and i wad told i would have to pay even if the phone still does not work, on the positive side he works fast and has good deals but i would recommend a different place

Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

Guess what. I took my computer to a person that knows what they are doing. Was able to get my…read moreLenovo running by simple repairs and no need for a new battery. Not sure what this company actually did, but all I needed was my power jack port fixed....

Brought in my hp all in one desktop the other day. I didn't know any of the passwords or emails…read morelinked to it. It wouldn't reset because of security reasons. So basically it was a very expensive paperweight. I took it to the geek squad and was told it would be at least a week to reset. I dropped it off at computer citi, had it back the same day completely reset!!!! It works perfectly! I was hesitant to bring it to them, based on the poor reviews. Glad I tried them! I would definitely recommend!

I went into this store today to upgrade my I -phone 11 to an I phone 16 and was helped by Lillian…read morewho confused me at first about the pricing and procedure and I was given a Customer Recommendation Sheet with the costs to make this change which I agreed to. She said I needed to come back in an hour as this time was needed to unlock my Apple account which I did. When I came back she was busy with other customers so she had this other guy take over who came up with different amounts on this already confusing contract and Lillian would not stand behind her original proposal. Several years ago, T mobile put me on the "Magenta over 55 plan" and I was told the price would never go up and three years later it did and I was told "oh sorry, situation beyond our control". This is the second time T-Mobile has lied to me and after 8 years of being a loyal customer its time to move away from them. I am very disappointed and wasted my afternoon with this store!

Christopher, the assistant manager, is a keeper. Here's the scenario: Two clueless, no tech savvy,…read moreseniors are the first to arrive this morning at this Hosmer store. Christopher greets us at the door with a big smile. I ask if he takes stupid questions. He replies, yes! I explained how I somehow managed to lose all my contacts, messages, and photos on my phone yesterday. I am freaked out to say the least. He asks me exactly what happened and what I did, he tries a few things, and he fixes my phone. Everything reappears, I no longer need to read Japanese, and I can look at all my pics. Chritopher is my new best friend. Christopher needs a raise! Great guy with tons of patience! Thanks T-Mobile!