Manager - Crystal & Sales person - Noah spent an inordinate amount of time trying to get AT&T to…read morehonor a promotion that I had been approached to receive by two AT&T Sales People who were set up at the entrance to Fred Meyer in Puyallup WA that was to give me a free S25 in exchange for my "any condition" Samsung phone - it entailed me switching from T-mobile Service. Due to my schedule as a Flight Attended I ended up not connecting to complete the transfer in what was described to me by the Supervisor that Crystal was speaking with "in a timely manner" - EVEN THOUGH I WAS NOT TOLD THAT THERE WAS A CUT OFF DATE! I am VERY UNHAPPY with AT&T but was EXTREMELY IMPRESSED with both Crystal & Noah as they both tried very hard to convey to the AT&T Supervisor how the two AT&T Sales people set up at Fred Meyer did not complete my "sale' nor tell me about any offer's "expiration"... Crystal's effort was very impressive but in the end, the person she was speaking to said NO. Noah even offered to give me one of his OWN phones so that I could take advantage of a promotion (that MY phone didn't qualify for). It isn't every day (these days) that employees work so hard to help a potential customer. I'd love it if both Crystal & Noah are somehow acknowledged for their above & beyond effortson my behalf. Even though I did not go away a happy - new - AT&T customer, I will never forget Crystal & Noah 's kindness & efforts.

Always hesitate going into the AT&T locations. Usually always very busy, long wait times, and lack…read moreof service and knowledge about the variety of products.... NOT at this location. Service staff was very friendly, knowledgeable about the product we were looking for, and we were helped right at our reservation time. Sale rep "Noah" took the time to explain what we were looking for and made some excellent suggestions about how to save $ on our existing plan. IF I have to go there again..... this is the place I'd stick to.

Lakeland Hills and Puyallup River Road locations are the worst customer service I've ever…read moreexperienced. Sydney, Jack, Dave and the district Veronica K. have zero accountablity when it comes their job. Zero loyalty to their customers who pay their paychecks. they dont do there job right, I highly recommend ONLY go to the regular Corportate Verizon stores for the staff at coporate stores as they are more friendly & professional and they have more knowledgable of what they are doing. Too many times of bad experiences with both locations. Not to mention Victra's response is the exact same robotic response to everyone who has left a bad experience review. LOL.

I was told the phone I bought was free with a three year plan. I'm paying 5$ a month for it. I…read morewould get a 35$ discount for buying add ons. I didn't, had to go back to the store to get that. I would get Hulu ESPN+ Disney+ free for a year, I didn't get that. I had to have the 90$ a month plan , I didn't need that, could have gone with the 65$ plan. My WiFi would be 35$ a month, was charged 45$ I went to the corporate store and was told there was nothing they could do as this store was a dealer. Told my plan would be around 120$ a month, billed 200$. Basically lied to about everything.

Dexter helped me activate my new iphone. As we were chatting, I told him that my Verizon account…read moregot hacked. Not only was he super knowledgeable and quick about setting up my phone (purchased at Apple), he also advised that I go to a corporate Verizon to ask about getting reimbursed for the fraudulent activity on my account. For 9 months, I've been spending many hours on the phone, online and in-person to try to get reimbursed and cancel the loan. Dexter, if you're reading this, yesterday I was successful! And an extra TY for showing me two discounts that I haven't taken advantage of as a customer of *19* years ($20 savings/month). You're the best, and I hope your manager appreciates you and and gives you a bonus for how you show up and rep for Verizon!

Where does customer service start? Right when you walk in this store. All of the employees greet…read moreeverybody as they walk in and acknowledge their presence. I simply went in with a tech question and was greeted by Stephen. He took the time to listen to what I had to ask, and then took no time and explaining how easy it was for me to do what I needed to do with my phone. He made it very easy to understand how to do it. Not everybody is tech savvy, and the fact that he took the time to simply put it in easy terminology for me to understand was very nice. He then asked me if I would consider possibly upgrading my phone being it was older.... and I told him I never thought about it much, but it would be nice to see what my options were. He looked over my current plan and saw what I had and then proceeded to show me a great many options. He made sure to take time explaining each option thoroughly and not overwhelming me with multiple things at once. We spent about 45 minutes or so conversing over the many options I had .... and at the end of it all he was able to offer me a better plan that cost me less than my current plan with a brand new phone and a new tablet and trade my old phone in towards them for a very good price to apply to my new phone / tablet. He never forced anything on me, but simply laid out all the options that I had available to me.... making sure I clearly understood each possibility and which one would be the best but leaving it up to me to choose the one I wanted. He is extremely smart and knows his business well and the fact that he takes the time to make sure you clearly understand everything, makes it so much easier to purchase something. I even returned back a couple weeks later to re-ask a couple questions to make sure I clearly understood and he took the time to set me down and explain it to me again. That's what's called True Customer Service! If you're looking for a new phone or a tablet Internet or maybe just some accessories I highly recommend you go see Stephen and the rest of the people who work at this store They are all so very nice and eager to help you! Thank you again for the wonderful Customer Service Stephen

great customer service. the girl that helped me was very nice and recommended a phone that i like…read moreand she helped me get all my information transferred on my new phone.

i have a BIG problem with the staff at your Lakewood store.010417 Gravelly Lake Dr)…read more so my wife went in on Feb 21st to upgrade her phone. she had a Samsun A12 and wanted to Upgrade to the A15. we fell a little short at the time and told the sales associate that we would take another phone AS LONG AS IT HAD MORE MEMORY THAN THE A12. the sales associate assured us the phone she recommends (the Samsung 04) would be the one, being that it had more memory. WE ASKED HER 3 TIMES IF IT ACTUALLY HAD MORE MEMORY AND SHE SAID YES. (we will come back to this point later.) we let them know that this is a TEMPORARY upgrade, being that in 2 weeks we will return and actually get the A15 and whatever phone she gets that day will be (the 04) would be MY upgrade. we would switch everything over and it will be fine. fast forward to yesterday (March 6th) we go in to do the upgrade to my wifes a12 to the a15. we find out the the 04 was NOT an upgrade to the a12,in fact it was a DOWNGRADE. now mind you if we would have known that on the 21st WE WOULD NOT HAVE GOTTEN IT. IT ON THE INSISTENCE OF THE SALES AGENT THAT WE GOT THE PHONE. so she basically lied to get the sale. so while in store i personally call customer service and let them know what was going on, because at this point i wanted a refund. i will NOT be stuck with a downgraded phone. why should i be? the customer service agent said they will notate my account and the problem will be resolved. cool SO TODAY. i go in the store. and i figured a refund would be needed just take the cost of my items and apply them to my account as a credit so that when i'm actually ready to do my upgrade everything will be there. so the manager was NOT trying to cooperate with me, she REFUSED to give me a refund or apply a credit. the actual sales associate that told my wife to get the phone was there and she wanted to spend 10 minutes arguing with me the manager TOLD ME TO SELL THE 04 ON FACEBOOK!!!! really???? this is how you treat your customers. then they BOTH STARTED SPEAKING SPANISH TO EACH OTHER ABOUT WHAT WAS GOING ON. I am African American, and I found that HIGHLY UNPROFESSIONAL!!! but I digress.. i called customer service again and the sales associate argued with THEM. so customer service told them to call dealer services, and the associate told them that it would do no good since they only deal with networks and not phones. this was one of the WORST customer experiences i have EVER dealt with. all i want is to NOT be stuck with this phone. the phrase i kept hearing all morning is "upgrades are non-refundable" i get that, but what if the phone is NOT an upgrade?? all a want is a PROPER upgrade, not to be talked down to, treated with some respect and dignity and to have this situation rectified. the fact that the associate lied to get sale is bad enough but the NOBODY wants to fix the situation. it took my wife an hour to talk me out of cutting off the service all together.

The Asurian representative arrived punctually and did a very thorough job setting up our Verizon…read morenetwork. He spent time with us finding the best place to put our Gateway. Carefully explained how to use our internet and tv. Put our devices on the proper WiFi setting. Great job!

Would give 0 stars. Took an old phone in for easy battery repair, which I was told took 2 hours…read more... 2 weeks later I got handed a phone that doesn't turn on and the screen is completely shot. Got the run around for the entire 2 weeks, excuses after excuses. They either closed the store early or closed it for training, even though I have talked to the lady on the phone and told her I would come in, she never bothered to call me back and tell me that they closed. When I finally got there, she was at lunch for 1 hour. I patently waited and after she handed me the phone completely broken she told me I was rude. After waiting for another hour to have her reverse whatever she did, I got inpatient and asked her for her managers number , which she would not give me. I told her I just want my phone back and she threatened me with calling the MP's and told me she would report me and my husband to the military. After 2 weeks, 4 attempts to pick up the phone and waiting for 2 1/2 hours at the store, I finally got my phone back, that is not functioning at all! She wouldn't give me her name, but after reviews I believe her name is symone. If you want your phone fixed, don't go there! They are completely incompetent. I basically brought in a perfectly fine phone with just battery issue and received a completely unusable phone, which will now cost me more to repair than buy a new one! I am currently filing a complaint with BBB as I find this absolutely unacceptable!

Bought an X2 3 years ago. a year ago it started having issues holding a charge that progressively…read moregot worse. Had the store charge the battery twice (each time when I installed a new alternator) and the issue never went away. Asked if they could just replace it since it is still under warranty and the manager told me no because there was not enough charge on the battery. Will not purchase from them again. The battery was good for 2 years though but that is not much for a battery that cost over $400. EDIT: Called customer service as I was asked. They understood the issue and also could not understand how the store thought the battery could be over 10 volts if it is not taking a charge but the owner still refuses to replace. (Tacoma Mall Blvd Location). I will take my business elsewhere. Think twice before buying here.

Great service for phone repair. I come here so much I should own stock...9 screens replaced,…read moreseveral batteries and reasonable prices.

Bad customer service. The owner won't even wanna talk about their worker mistake he did. Your…read morebusiness will shutdown if you keep it this way.

So I started out with the cricket stores closest to me and ended up talking to people that…read moredefinitely should not be working there. I called this cricket store and KIRT was absolutely awesome!!! He went above and beyond to help me. I was able to have all my questions answered and not be left feeling confused with more questions. This will be the ONLY cricket store I will be doing business with from now on!! Thanks again Kirt you're awesome!!!!!!!!

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

This store has been my family's go-to whenever we need a new device or advice about electronics…read more The employee who always assists us is named Brock; he is very helpful and always makes sure that we get exactly what we're looking for (and for the best price possible). He even remembers our names whenever we go back in! The attention to detail as well as the customized personal experience received when going here is what keeps us coming back. Amazing customer service, would recommend!