Worst Service Ever!!! Over promise and under deliver... AT&T was once a superior company and service. However, these days I guess they are too big and do not care about their customer service. We have had outages on our internet since the beginning of Nov. 2016 to date Dec. 16, 2016 still not resolved. The tech. was scheduled to arrive between 8-12am. No Show, No Call! Then I called to find out where the tech. was, Kim operator JG8615 from some Country other than the USA and her Supervisor Kyle J0199M lied to me. They said the Tech. was outside of my Business. He wasn't! He was actually 45 mins away after repeated attempts to receive his phone number which they would not supply they finally game me Scott the Tech.'S phone number 512-923-4853. If you need reliable internet service in this wired world don't use At&t. If you can choose someone else maybe they can tell the truth and will not outsource their call center to another country. read more

350.00 paid to this company over two months... It got me 4+ weeks of outages. Three lost days at work, and three different technician trips to my house. AT&T finally got it set up then within 3 weeks it was out again. I just spent 2+hours on the phone with their nation wide customer support giga power guru, who merely had me walk approximately a mile in my house, to repeatedly turn off or unplug a box, push a reset button on a modem, unplug a cable, yada yada. Then the technical support guy tells me he will not transfer me to the cancelation department and tried to give me the number. They also said they would give me a tablet... still havent seen that... What a bunch of frauds and thiefs... read more

My first year with AT&T was great. $112 bill every month that I could live with. But then my promotions were up... So I called to see what new promotions I could sign up for. I talked to a guy that helped me to make changes to my services and was told that my bill would be $118 every month. $6 increase, sure, I assumed they'd find a way to bump it up a little. I pay $118 for two months and suddenly on the third month my bill is $147. I call to ask about it and after being on the phone for an hour and talking to 3 different people, no one can quite explain how/why I received such high credits for those two months. But they can't offer me anything better than the $147 and I'm locked into the contract for the next ten months. Dropping them ASAP and paying the $180 "early termination" fee so that I never have to deal with them again. read more

If you can avoid it never get AT&T for your internet or cable. The product itself is fine, but no customer service, tons of fees, and they will tell you even if you had a payment plan in place they can still stop service anytime, then charge you a fee to pay them and another to restore. read more

AT&T Uverse is the most unreliable service we have ever had. Switched from Time Warner to get a deal on cellular phones with AT&T. Installation took all day, installed the equipment in our bedroom against my instructions so now we have flickering lights all night long. Called and was told there would be a service charge to move the equipment to another room. Worse, we reboot the TV receiver 2-3 times per week on average. Not a reliable provider. read more

Moved into my apartment with my girl in May. We love it here besides one thing really....AT&T has a contract with our apartments stating that AT&T are the only cable/internet providers allowed. Ive encountered this before and have always thought that was dumb. Weve had problems with them in the past because of the same thing just a different apartment complex but since we had no choice and it was a few years ago we thought what the hell. Our apartments didnt have ATT fiber so we had to settle for 50 mb. I am a pretty avid gamer so right from the start I had a eye brow raised, mainly due to our previous experiences, ill just keep it short and say it was unsatisfactory. As soon as fiber got installed we immediately upgraded. But its just the same shit different day and now we pay more. It seems like at least once a day im getting kicked off of xbox live or the playstation and I always have some kind of connection issue where ill just randomly get kicked from parties, sometimes still online but all communication stops. Downlaoding anything takes forever and i have both systems hard wired. Cannot wait to move out so at the vert least we have a choice in who we use. read more

AT&T Internet - At least once a day/night my xbox gets these error messages...FUCK AT&T - Internet Service Providers Near Me

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HUGE PROBLEM with AT&T Uverse If you are considering using AT&T for any services please read the following before choosing them as your provider. My wife and I use AT&T for our phone, internet, and cable at our home in Pflugerville, Texas. My wife works from the house and I also work well past the conventional 9 to 5 into the evening and night. Our service has been out since Saturday evening, 4-15-17. We reported the outage the morning of 4-16-17. Finding a phone number to talk to a human is almost impossible and you are directed through a maze of prompts which sometimes circles back to where you started. We finally reached a live person after numerous disconnects and unbelievably AT&T told my wife that they could send a technician out Monday at a cost of almost $100.00!!! We told them that was ridiculous. Why would we pay them to fix THEIR problem? After much discussion they agreed to send a tech out Monday to identify the problem. Monday rolled around and a tech came out, checked all of the equipment in the house, and determined the problem was not in our house but in the network. He also let us know that our equipment was obsolete and AT&T is upgrading people to new equipment which is an extra charge. Our house is only 5 years old. Don't get me wrong the tech was a great guy. It's not his problem that the company he works for is shady and one part does not know what the other is doing. The AT&T portal/website notes in one part that the neighborhood outage is over but another section says that our Gateway is down. Which is it? By DAY 4, Wednesday 4-19-17, we still had no service and an appointment was scheduled for a tech to come out. I took off work to be there between 1-4. We had by now been moved over to the ESCALATION Dept. The normal process with AT&T is they will text you to confirm the appointment. This never happened. They did not show for the appointment at all. They also did not call or text. My wife checked our AT&T account overview on line which showed our appointment. When we called to ask what was going on, the Escalation Dept told us they weren't coming out because the problem was not in the house. All we got was silence from them when we asked why we were not told. Since my wife is still not able to work for the third day, and I took half a day off this is a major problem. A bigger problem is that they say that they have no clue what is wrong, but dispatch is working on it. I asked specifically if there was something they were not telling us regarding the problem. Have they cut us off and 345 others in our area so that they could force us to upgrade from a service we were OK with to their more expensive program. NO response. We were told that they had people at the time working in our neighborhood to resolve the issue (even though they have no clue what the issue is). We drove every street in our neighborhood and the adjoining neighborhood. NOT ONE AT&T TRUCK AT ALL. Additionally not one "contractor" working for AT&T. I am now getting hourly updates from ESCALATION that they don't know what the problem is and have no timeline, Thank you for your business. LOL. I asked if they could provide us with a HOT SPOT at our house so that we can do our work and additionally have a personal life. We have already missed one SPURS game, who ironically play in the AT&T Center. I was told they can't do that but we could go to a restaurant or coffee shop and use their HOTSPOT? Really? Not sure if my wife's employer who is an attorney wants her to spread out his info in a coffee shop let alone my employer. Not only is there no resolution to the outage but no alternatives either. I know they have services and individuals who pay more but my $285.00 per month should mean something. Maybe finding others with the same problem is the key. We have started posting signs in the neighborhood and talking to others about their service. DAY 5 brought more calls with absolutely no information and no repair timeframe. Under pressure ESCALATION did say that they are in the process of converting from copper to fiber optic and maybe this is happening? This may be it. If they were working on a solution they would have isolated it by now and have a plan. Is there so few affected where they don't give a ****? DAY 6---Today is 4-21-17 Still no answers. No timelines. My wife has not worked in 5 days now. Thank you AT&T! I am starting with this post here and will include YELP, other websites, and every other social media avenue I can to find others like myself. Enough is enough Hank Rutkowski read more

The worst customer service you will, at one time or another, have to speak with. Courtney Walker ID#CF8GBN is one of the supervisors that will only give you AT&T issues and excuses on why (even as a supervsor) will not be able to rectify the issue. She would rather give you the other automated means to make a payment, update something as easy as your banking information, or even cancel their services! She actually even told me though her automated system was having technical difficulties, I could simply drive to an att store to get this updated because otherwise she was going to charge me $5 bs fee (I'm guessing for lifting a finger). Because of uverse/att less than adequate automated system and challenged representatives I will be going to a corporate store to cancel their services vs just updating simple information. This was not my first problem with Uverse reps, but rather my 3rd in a year so the least I can do is give a review. Buyer beware. read more

As a long time AT&T cell customer (since Cingular was bought out and before), I naturally thought it was a good idea to give them a try with the U-Verse internet since my new roommate already had the service and we could just have it installed in our new house. Wow, so far...I don't think I could be more disappointed. This is a hardware/speed complaint on my end. This stuff is OLD technology in a city that is the heartbeat of the tech industry (in Texas anyways). I can get the same DSL speeds (or faster) from Verizon in my hometown that is 2 hours north of here in the middle of nowhere. AT&T has really dropped the ball on this one. The modem is huge and bulky which is to be expected when using a modem with built in wi-fi and that's a problem all of it's own. It also came with an additional wi-fi access point that I do not see the point of since the modem has it's own wireless capabilities built in. I'm a media intensive internet user with multiple computers and gaming devices. If you also fall into this category of user...STAY AWAY from AT&T, it just can't hang. The only way I'm able to make the service usable for me at all is to discard the external wireless access point "thing", disable the modems' internal wireless and install my personal Netgear WNDR3700 router into the mix. With all of this done, it does technically work, most of the time. My other final gripe is the cable portion. Come on AT&T, you already have a slow connection speed with sub-par equipment delivering it, now you're going to add a cable box with DVR that runs solely off the internet? Good plan.. Real connection speed results tested at www.speedtest.net: Wireless Wired Ping - 22ms Ping - 21ms Down - 22.77 Down - 22.76 Up - 1.85 Up - 1.84 After multiple tests, it is consistent to these speeds most times of the day, that's the only reason it's getting two stars instead of one. read more

If I could have given no star I would AT&T is the worst company that I have ever dealt with they dont care about dates that are set to get services installed or disconnected they only care about themselves and how they can screw over customers and state that they give you high speed internet. If you want internet that get high Mbps (18b Mbps) but cant handle more than one device at a time without slowing majorly down. before you state that it was my equipment you might want to look at the quality of your service I have AC1200 routers and gigabyte hardwired so there is no bottleneck behind the router. I have removed all services from At&T and will never be returning back to them ever for any services. read more

At&t uverse is a joke. Their customer service SUCKS. Way over priced and my monthly billing price changes every month.!!!! Do not recommend this company!!! read more

They promised to set up WiFi and had us wait all day for nothing. Then they told us they would arrive first thing in the morning and no one arrived and when we called them they had no idea of the meeting and didn't know the name of the technician who came the first day. Been on phone for 3 hours and nothing has happened. I just canceled with AT&T and I'm starting to feel better now. read more

I called Att U-verse to renew my 12 month contract on internet service, they put me on 50% off their regular price of $82, so the monthly discounted price came to $41 per month for download of 45meg. Just checked my Att account, and what do you know, my monthly bill showing $89 per month. I call them up, and they tell me that they will NOT honor the promotion they gave me, it was a "mistake" and I should be paying their regular price of $89 per month. I personally NEVER seen a pathetic company like ATT in my entire life. It can not be worse than this, they gave you a price, you have an invoice for the promotion price, and then they change their mind and tell you to take a hike. I will pay double to other internet provider companies, then getting a free service from Att even if they offer that to me. What a filthy scammers!! read more

This company is useless. In order to connect one DVR you have to be available for 4-6 hours. Within a week after making that commitment, the DVR box went out. When I called, I didn't get the helpful person who sold me the service. Instead I was walked through a series of steps by a robot. When we got to the reboot, it apparently was going to take too long for the robot to stay on the line while the process completed. It hung up on me. Today I finally was able to find time to sift through the ridiculous prompts again and was told I had to be at home with the box. Unless you have figured out a way to make the money to pay the outrageous cost for a few channels, I would stick with Netflix. U-verse TV is a waste. However, what they don't tell you is that if you don't pay for it, they cap your data. C Wood read more

Stay as far away from AT&T as you can!! We moved to Round Rock 2 years ago & got a great deal on a U-Verse bundle for Internet & TV- at the end of a year they raise the plan by 100 dollars a month- We call to cancel they e tend it another year- although they made us stay on hold & on calls for 2 hours just to do this. Our neighborhood was dug up to install the giga wiring. They had to did in everybody's front yard to do the wiring. We live in the enter of the community-they did not dig up our yard or the 12 houses on the center circle- I asked a worker when ours was getting dug & was told the wiring happened across the street. Fast forward 9 month later our internet service& Tv services were not working well at all- Hubby called to cancel & was talked into getting Direct TV- instead of AT& T instead. That call was quick because we were signing up new contract new package only 20 minutes. Installer comes out & says your house did not get the new wires - toucan' they The Direct TV package ...wth? He said they did not do the center homes because they'd have to dig under the street. So hubby cancelled Direct Tv install & AT& T Internet & TV- ( spend 1 hour on phone)!he called Time Warner instead. Time warner showed up put cable on top of grass to be buried . He called AT& T & got instructions to send all equipment back & mailed the stuff back Saturday am at UP S. Spending another 45 min on the phone. I was sent a confusing confirmation of installation after we had supposedly cancelled- forwarded it him- he spent another 36 minutes on phone. I get another confusing email- he calls again to verify cancellation spending 62 minutes on phone disconnected 2 twice. I paid my bill but Knew I had a credit- tried to use the automated system but it could not help me/ went online & chatted with someone about requesting our overpayment much to my surprise I learned that we weren't cancelled- are you ding kidding me? Of course the online chat person told me to call customer no service. Called at 8 am was placed on hold forever - told the lady was was up- she puts me on a long hold @ days she has to transfer me to retention- transfers me & disconnects me( I know this was on purpose) call back get a helpful woman Ananda- who involves her boss Jen- supposedly they are correcting problem & back dating credit / Jen puts me on hold to go back with Amanda & shocker... I was disconnected - that time It could have actually been an accident - call back a 3 rd time talk to yet another person who tell me they will cancel it as of today- which is not correct I told her it should be back dated as Jen said - who even k ones if that was done- it will take 4-8 weeks for my credit to be mailed. I spent 3 HOURS on the phone today. AT& T is beyond a joke- eager to help you signing up treat you worse than garbage to disconnect making it excruciatingly painful, purposely spitefully doing the opposite of what you need. Hanging up intentionally on you- the helpful ones might be sincere it their are incompetent & ineffectual because they disconnect as well - My sister works in AT& T mobile division corporate has for over 15 years- called her to tell her how bad of an experience it has been. We will NEVER use any division of AT& T EVER after this experience !! read more

This started a year and a half ago when I first had ATT Uverse wireless installed. I had asked them if it would be better to be wired, and they said it would be exactly as before with the same quality picture. From the beginning the picture quality was not the same, but I had no real problems for the first 6 mo.? if I remember correctly. After six months I started have to reboot the wireless unit at the very least monthly. As I had the service longer and longer, it took less time for the need to be rebooted. Back in August the router/modem bit the dust. It would reboot itself every 2 to 3 seconds and did this for 3 or four days before they came out to look at it. They replaced it. Did this solve the wireless problem?............................. No. The last straw came the week of Xmas. I had to reboot it twice a day for three days. I would reboot the wireless box and the modem/router. This is now a problem. We have a schedule of shows we have set to record and watch later because of other commitments. We called and set an appointment for Monday, they offered for Sat. or Sun., but who wants to do that just after Xmas? Hello, that time is spent with family. So, I told them I wanted it hard wired like I wanted when I first got their service, but was told it was necessary and it would not affect picture quality. To tell you the truth, I had forgotten how good the picture was on hardwire. I was told it would be $150, because I didn't get it when they first did the install or that was what I was told by the Tech. who showed up to "fix my problems". He got there on time, I had to be his first stop. It was about 8:30 am when he got there, but did not knock until about 15 min. later. I got on the phone to talk about my costs and he (tech in my house) stated I was wasting his time and said "Good bye", and left after about 10 min. in my house. Hmmmm? Not the most professional move, but what the heck. So I was told for their monthly $6 charge I could get the install without the having to pay the $150. I set up another appointment for the next day and again on time and the same spiel about how it was going to cost me. This time it wasn't $150, but $300. So I called ATT again, but this time the guy doesn't run off. Hmmmm? What is different. He was a nice guy. Seriously, I guess the first guy hadn't had his cup of coffee yet? Who knows? Any way the the ATT people on the phone were wondering why I could have the install done for what they said yesterday and just a few minutes before. I should clarify that I was on speaker phone and the Tech that was at my house was trying to explain why it was to be charged. Before we got off the phone, two more guys showed up and I got the install for "free". Free? Seriously? I thought I had been paying for inferior service for about a year and a half? To be honest, I had complained a few times and really wasn't satisfied with the service, but wasn't really ready to change. Prior to ATT Uverse, we had Direct TV. I don't care what anyone says about them, if it rains you will lose signal. That is why we left them, The year we hit a drought, we get rid of Direct TV. What are the chances? But I digress. Any way I have 3 techs in my house and we are doing the install. I am helping minimally, hold flashlights relaying messages from attic to guy working inside the house. They drop the line after about 3 and half hours, but this was after being on the phone for about an hour being transfered from one dept. to another until we get to the correct dept. It is typical big company problem. So many dept. and not everyone knows which problems should go to where. Did this solve the problem, no a new one appeared, what are the odds of that happening? I mean I have a tech there, the other two left right after they dropped the line. He replaced the wireless box with a wired box. No problems after the fix so far...............................so far. It is our first full day after service. If I have more problems ATT Uverse TV is gone! I like their INTERNET service and phone has always been good if not great, but the wireless TV is not what it is advertised to be. I strongly suggest if you want ATT Uverse go with the wired version. It is a lot less trouble and the picture is extremely visibly better. There is no pixelation, or shadowing (ghosting) of people on the screen. :o) All in all, I hope this help someone with their decision with what they should get and how they should have it set up without have to go through what I did. read more

I was scammed by direst tv thru a SAMs club promotion saying I would receive a $300 dollar gift card when I was a new customer. I received only $110 dollars. When I went to SAMs club they took no responsibility and I called direct tv and they would not take responsibility either. They have a big scam going on! The reps name was Brian and his phone number is +1 (956) 639-2533( which he has not returned my calls). Really messed up and I hope nobody's does business with these guys! Warning to y'all! read more

New cable to the house, new main cable in the house,new connectors in the box on side of house, We can count on it going out at least once everyday. It may be only 30 seconds, maybe 10 minutes. but it's not working. Wife lets me know she "HATES AT&T". Constantly having to reboot main box on TV in den. Bedrooms works great, usually. Hindsight I'd gone with Time Warner. its nice when it works. read more

I have been an AT&T U-verse customer for the last 10 years. I can understand why there are bad reviews for customer service. I've always loved AT&T's quality but the customer service I would have to say, I've been frustrated more than once when calling in. I've never had problems with the quality or reception or anything about their service, it's only when something comes up and you have to call into the call center where it gets frustrating for me. I had made an appointment to set up my service three weeks prior to moving in. The day of my appointment my service technician Brandon Morrison told me that there was no wires running to my house to be able to start service. I was very frustrated because I had already made the appointment previously and I thought our builders would've remedied that before I moved in. Brandon was really great about giving me his manager's contact number ( Cody Derr) and opened up a ticket to get the wire ran quickly. Originally he told me it might take 7 to 10 days which was very frustrating. Later that evening I got a call and I was surprised to hear that Brandon and Cody were working on it for me. The very next day I got a call from Cory and he let me know that the wires were ran and that unfortunately the company who ran the wires did not call him back to let them know that the job was finished. He mentioned that he really wanted to have it completed for me yesterday but they reassured me that the job was reassigned the very next day. We had some issues getting it installed but Brandon stayed to make sure I was able to have my cable services up to watch the NBA finals. I can't express enough how dedicated he was to get the job done. Throughout the service he kept mentioning that it was in his best interest to make us happy and was all about customer service. He got the cable up and running and got my Internet installed and I was very happy. I really appreciated all that Brandon and Cody did for me! read more

In late spring AT&T contractors dug up the neighborhood to bury fiber optic cable for Gigapower Uverse services. By July I was getting postcards telling me Gigapower was available on a regular basis. So I ordered the Gigapower Internet service and scheduled installation on July 29. The installer came and quickly explained the fiber optic cable is buried on the other side of the street and a contractor would have to come back and bore a hole under the street and fish the fiber optic cable through to my house before the service could be installed. Today is Monday, August 24. This Wednesday it will have been 4 weeks and nothing has been done. They haven't called me but I have called them. They said someone would call me but no one did. So, if you live in a neighborhood with underground utilities and you are unlucky enough to be on the opposite side of the street from the fiber optic cable you may have to wait a long time to get Gigapower. Meanwhile I am resisting Time Warner's offer for faster Internet service over cable since my experience with TWC's customer service is worse than any other company I've ever dealt with. I hope AT&T isn't about to join them in the customer service cellar. read more

Thanks for making me regret switching from Time Warner Cable! I have belonged to Time Warner Cable for years and just switched after having a hard time with their costumer service because I heard AT&T had such great costumer service but boy that's been wrong so far! I get my service installed (which was a good experience, I really like the guy who installed for me. Only good experience so far) but the charge for it was supposed to be split into multiple payments over three months only to get my first bill and discover it in fact was all charged upfront. I also notice that in spite of talking to the rep who signed me up about what I previously was paying at time warner cable I was assured my payment per month would be less than I was paying before, in fact after surcharges I am now paying more than I previously was. I called and was told even though it wasn't a mistake of my doing that unfortunately they could only split my install into two payments now. I pay the first and receive a letter a short time later telling me I am about to have my service suspended if I don't pay my remaining balance by the 20th of March. Normally this wouldn't be a huge deal but I just had major surgery so my account was a bit more depleted than normal. So today on the 18th I wake up to discover my service is suspended two days before I thought and I can't pay my bill online like I was attempting so I call again. The automated line transfers me to a woman, who informs me she needs to put me to a different department to have my service reinstated. The man in that department seems irritated with me and informs me he can take my payment but he is going to charge me $5 extra to do so and if I don't want to pay extra I need to call the automated line again. Really? You can't wave that at this point AT&T given this has sucked so bad so far. Nope. So back to the automated line again, it takes me two different times to call the automated line to get it to stop transferring me to a human since I already know the humans at Att&t are trained to say 'we care so much about you as a customer' before screwing it all up and telling you to go talk to the automated line! Thanks Att&t, you officially made me miss time warner cable. Honestly a feat I never thought possible! What sucks is I just paid so much to switch I am stuck with you at least for the year, but I will be taking them up on their offer next year to switch back if this is my future here. read more

I wish I had less than one star to give. It is appalling unreliable, and we have a home business that relies on VoiP. Their customer services is like "Janice in Accounting," because they do not give a F. I had a lady hang up on me, and I was speaking in a reasonable (albeit, profoundly unhappy) tone. The managers will only ever credit you for outage time, even though you spent an additional three hours on the phone yelling about their repeated outages AND offensively bad customer service. Their throughput is a fraction of what you get from other services. Their prices are outrageously high. When TWC seems appealing, you know you have problems as a business that wants actual money. Their DVR interface is good, but that is literally the only good thing I have to say about U-Verse. These are people and a company that do not seem to want your business and have no desire to remain competitive in a very competitive marketplace. read more

I was fine with ATT until they tried to force me to get cable by setting data caps. Instead of adding more services, I'm out. Moving to the lesser of the two evils TWC until Google Fiber comes to my neighborhood. You're living in the past AT&T. Cable television is dying. read more

I would give ATT U-Verse zero stars if I could! Very poor customer service. Due to the inability to connect to any TV channels my husband and I called Customer Service to resolve the issue. We had to act as technicians for hours as the Customer Service Rep tried to walk us through steps on how to resolve the issue. Nothing worked and it was getting late and time to go to bed. I expressed my dissatisfaction to the CS Rep and he said he would escalate the problems to his supervisor and the supervisor would call us back the next day. We never received a call from a supervisor. The problems persisted and after hours of playing technician we called CS to ask for reimbursement on our bill. We were offered $25 for all of our problems. This was an insult and we didn't accept their offer. We told the CS Rep we were going to cancel our service and switch back to Time Warner. They could have cared less! I do not recommend this company under any circumstances. Very disappointed!! read more

This has got to be the worst company ever! Constantly replacing faulty equipment, can't make their scheduled appointments that they set up and then they want to charge you out the butt! We came home from work yesterday and had no TV or Internet. We called, they ran their tests and said a technician needs to come out. AT&T set the appointment from noon to 4 today. They also said we would be notified when someone was on the way. I left work early and was home by 11:30 and found a note on my door. The tech was here at 11 and we were not notified. Now we have to wait for another day/appointment for someone to come back out! And they want to charge us for both appointments and only credit out account $5 a day for the time we went without service. Are you kidding me?! Time to find a new company because this one sucks! read more

I have wasted two hours of my life working my way through your customer retention services and being guaranteed phone calls back that NEVER happen! Your company has altered my plan in order to only shortly reduce costs without sharing the "short term" nature of the deal which was supposed to be a correction back to my previous contract to retain by business and instead extended my contract without my knowledge and increased my bill dramatically. Your internet bandwidth also does not measure nearly what you rate and charge for such claims. Then worse, after two long phone calls to correct my bills, you have wasted my time by not even returning my calls. I will NEVER recommend your service, and I will be dumping your terrible service as soon as possible. What an unethical, disgusting company with the WORST customer service! read more

liars all of them. do not trust them. talk to people in texas but money matters are handled in the phillipines. do not use att u-verse!!!! they will rob you blind!!! crooked company!!! read more

I was supposed to have gigabit internet and over a few days it went down to 70 download and 66 upload. The process of trying to work with the tech support only made it worse. And when I tried to cancel my service, they sent me to a number that disconnected. And their system seems to ignore all previous attempts at contact because you have to start the whole process over each time. read more

AT&T customer services has become sale team instead of actually customer services. They will say anything to make you stay and then when you get the bill it will be totally different. I got the internet and cable service (30MPBS) over 1 year ago and I told them I don't want to pay more than $150/ month. They sign me up for something and my monthly bills were around 175 or so. Then after 6 months I got a bill for $250 and when I call them they said my contract run out. So once again I ask them to give me something for 150. After 3 more months another $250 bills again so I called again. Then it happen again after another 3 months so I called them and told them I am just going to cancel cable services and just keep my internet. Then they told me she will lock in a price for me at $170. Then I got the bill and it is 200+ again so I called and they told me that it's because of the cable box and other items that I have. At this point I am done with them so I ask them to just disconnect. Now they told me I have contract with them and will charge $175 for breaking the contract. So I ask them "why would I get in a contract with a company that I wasn't happy about for a while" They said if I call back less than 30 days then they won't charge me for contract. How would I know if my bill was correct or not because I wont' get the bill till 30 days after. On top of that they reduce my internet speed from 30 Mpbs to 20Mpbs and charging the same price. read more

I've been receiving promotional offers from U-verse for a long time now. Supposedly, this is an option for tv and internet for my area. Three weeks ago I was supposed to have it installed. The tech called about 15 minutes before the scheduled time to let me know he was at the box and he'd be over in about a half hour. An hour later he called to say there was a problem with the order, he didn't know any more than that, but I could call their toll-free number for more information. I decided to try calling, only to speak with someone in India (I realize most call centers are based there but AT&T??really??) and she said they'd re-schedule, put me on hold, (there is no indication you are on hold-it is total silence) so after 20 minutes I hung up. After receiving calls and emails asking me to re-schedule, I tried again. Yesterday was supposed to be the install. Guess what?! ANOTHER problem with the order, this time the tech says it is the ordering system flow, and he couldn't fix it. So I've spent 2 weekends trying to get this installed, to no avail. I call their 800# again and after about an hour the rep says they promise to have priority install today between 9 and 11am. Tech calls this morning, assures me it'll get done. At this point I just want to see how many times they will assure me this can be installed, I no longer believe anything they say. 2 hours ago he calls, says there are network problems in the area, but he's still trying. After an hour wait I call 800# again, and after 45 minutes they assure me someone will call me tomorrow. I told the rep I don't believe I'll wait for that call. The tech just texted me he's still trying to get this done. As another reviewer said, DO NOT DISCONNECT your other services because AT&T is incompetent. Fool me three times and I'm no longer amused, nor interested in trying again. Horrible experience. read more

I talked to an AT&T representative on the phone about different internet services. She explained the different ones and I settled on a plan. She was vague about the amount of gigabytes the plan supplied, saying "Virtually unlimited." What does that mean? She never gave me an actual number. I should have said NO then. I did agree to a plan after being assured the installation fees of $200 would be spread out over three months. This was important to me as I'm retired and on a very limited income. Less than a week after installation I received my bill on-line, and all the installation fees, plus the regular charges, are due exactly three weeks after installation before I receive my next retirement payment! I did NOT budget for this, so I simply don't have the money for this payment. I called the help line and spent 20 minutes (most of those holding) trying to get the problem resolved, but to no avail. I told the person I talked to today that I was sorry she had to hear my complaints as she wasn't the person responsible for the problem, but that I would express my EXTREME displeasure with the company on many different websites. That made no impression, nor did she connect me with a manager, even though I said I'd like to speak to one. She also kept quoting the bill total to me, even though I had it on the screen right in front of me, and said I'd have to pay that amount in 2 weeks. Let's state the obvious-I KNOW what the bill total is, that's why I called! My advice to anyone looking for a new internet provider is NOT to sign up with AT&T. The phone reps lie about the charges, and then your problem is NOT resolved. read more

ATT is a scam type company that promises promotions like the $300 gift card they promised me, and then fail and refuse to deliver it. Their records show they promised and their records show that they did not deliver. Yet they still refuse to deliver. Big run arounds too. Avoid at all cost. I am going to terminate as soon as my contract expires and never ever go back. read more

We had our main cable box break last week, and after an initial diagnosis, we set up a service window to have a technician come to the house and replace it. They missed the window, never contacting us. The same thing happened the next day once we had rescheduled it. Then, two more times that same day for different service windows (each time after the preceding one was missed without being notified). Then, again today... another missed appointment with no word. Worst service ever. Don't bother. Switching vendors... read more

Had a technician here to set up service. There was a technical issue and he left and now my "activation date" is November 11th. Also they charge you for Inquiries which are totally made by an Indian call center. Can't cancel fast enough. read more

I have AT&T for internet only, and can I just say that I HATE them with a passion. I have dealt with Verizon, with absolutely no problem, and Comcast, with some problems, but they are noting compared to my internet service through AT&T. I speak to three different customer service reps and they tell me three different reasons why my internet is not working, my 1 year promotional rate was raised after 9 months with no explanation, the technician was at my apartment and he couldn't get me registered. I was told that my charge for the next year was going to be $29.95/month and I just saw my automatic payment went through for $83.71. They hope that customers get so tired of dealing with their incompetence that they won't bother calling. They are messing with the wrong person. I will be making a call first thing tomorrow AM. I recommend you choose any other internet service besides AT&T. I wish I had. It would have help control my cortisol levels! read more

If I could give a -star, I would. I ordered service after two days of being told I did not have service at my address. Finally, I got to speak with a human being and was told that I did in fact have service, so I scheduled it to be installed today between 8 and 8. I called several times during the day to check on the time, but no one could find my order. Finally, someone did find my order w/o any detail. A few minutes ago, I received a bot call telling me that at&t had to reschedule for the first available day. The bot did not say when. It said to press zero and then say "reschedule" at the menu prompt. That did not work!!!! After another 20 mins, I was given to some rep in Pakistan or whereever who could not hear me. I finally just hung up. The service tech can come out and go back empty handed for all I care. I'll just stay with Time Warner. At least their customer service is one hell of a lot better. Their system interface is better. AT&T has an old, outdated system. They have to have the order no. to find the order. They lose phone nos. They aren't allowed to pull up an order with your DL or SS no., even though they ask for it when you apply for service. I would have to be an idiot to go for phone or internet service with a company whose own lines and software is so outdated that it can't function. Guess the mob owns it and needs it for a writeoff or something b/c AT&T sure doesn't care about new business. read more

Completely outrageous prices. Deals that screw you over. Internet is a lot slower than it should be. If you have another option go with that. read more

Pay for 18 Mbps or better download speed ... testing on a direct wired computer is under 1 Mbps. Can't stream any movies - not even standard definition .. what a joke!! read more

Unfortunately, I cannot give a negative number. I live in an area where internet is offered by HughesNet and SuddenLink ONLY because AT&T REFUSED to offer it in our community when they dug up my front yard for over four months to lay the fiber optic cable for the additional phase of my community, 7 houses away have U-Verse and I cannot get 10 Mbps with SuddenLink. Yes, I signed up to be notified in January 2014 when U-Verse would be available, the cable is there, but we cannot use it. read more

I give them 1 star because they're not TWC, but that's it. Support is reading from a script. If your problem diverges from that script, you're screwed. I had to call three times before I got someone who understood unplugging a modem with a sealed battery backup was not the same as power cycling the modem. They have no clue. But, like I said, they're not TWC. If Google was out this far, AT&T would be gone in the blink of an eye. read more