A billion dollar business and a low rating on Yelp. Oh boy tthis is the problem with the world. AT and T I spent 3 hours on the phone with 4 people. None of you cared that I couldn't get email- none of you! A small business would handle this in such an opposite fashion. A T and T who else can I use?????????? read more

I recently added service from AT&T. U-verse 350 and Internet 50. I read a lot of negative reviews about their customer service and internet speed and almost backed out. But I called their customer service number and was connected within a few minutes to a local support person who answered all of my questions. The service tech arrived promptly and did a great job connecting everything. Internet was a bit weak so he came back a day later and installed a better modem. I am getting speeds near 50Mbps. That's great! TV offerings are good. I didn't have access to HBO per the contract but a quick call resolved that. My only gripe is that the TV search routine only wants to find on demand programs, even though they are currently being broadcast. Overall it has been great so far!!! read more

DO NOT USE AT&T for your cellular service! They have the WORST customer service ever. This is for AT&T cellular provider business. I spent three hours plus an additional half hour with four different customer service because I spent 44mins with the first rep (Maria on 6/16 at 5:07pm), going over my options in adding a line and getting a new phone. Well, while she puts me on hold to figure out the 2nd option, I somehow got transferred to another rep with no notice or explanation. So the second rep asked me to give her my information all over again before she would even transfer me to a supervise to report the first rep's negligence. But when she puts me on hold, all of a sudden the line goes dead and I hear the dialtone. So now, I've had to CALL FOR THE THIRD time with another rep (Shawn), and once again had to explain the whole situation before I can even speak to a supervisor. Shawn says I have every right to speak to a supervisor, but in the meantime while we wait that he would be able to help me. Well, I did not expect to spend another two hours on the phone waiting for the supervisor. Granted, Shawn did try to explain the different options and we did settle on one plan finally. He also tried to offer me some comps for my trouble, but the comps he offered was not satisfactory and not equal to the time wasted and frustration, so I knew I had to speak to a supervisor who would have higher authority to offer better compensation for POOR CUSTOMER SERVICE. I had to ask Shawn 6 times to speak with a supervisor and he said each time that it was my right, BUT HE KEPT ON TALKING. Finally I got a hold of the supervisor (Jordan at 8:34 pm on 6/16) and I had to spend another half hour to go over everything again. This time the supervisor gave me satisfactory compensation and we were all ready to place my order and have the phones deliver the next day. At this time it was a few minutes past 9pm, and he asked for me to hold so he can place my order in, and BELIEVE IT OR NOT, I WAS HUNG UP ON AGAIN!!! So at this point when I tried to call back, I get a pre-recorded message saying that their customer service department is closed!!! AT&T HAS THE WORST CUSTOMER SERVICE EVER! Now I have to wait until tomorrow when the department opens up again and explain the entire situation! #atandt #cellularprovider #poorcustomerservice #at&tistheworst #atandtistheworst read more

Have been having trouble for months when I call they spend a bunch of time trying to fix it then finally sent a tech out he fixed a lot of wires but didn't change the box after he left I didn't work so I called again another waist of time,told them to send another tech this time with new box,this company needs equipment that works,it is to expensive unreliable,don't go with at&t internet it doesn't work very well. read more

I just had service installed. And att wont give me the promotional price listed on their own website. Att is the worst company known to man. I should've went with Xfinity! Definitely will not recommend to anyone! read more

I am happy to report that after recently moving, my trusty AT&T internet service worked immediately. All I had to do was log in with a password and that was it! I was expecting to have to load a disk or something -- but it was NOT necessary! I really cannot say enough about this service. It worked well when I lived downtown, and then when I moved to Edgewater, and now, here in Rogers Park -- it is the same consistent and very affordable service that it was from the beginning! If you are thinking of trying out AT&T's internet service, I'd suggest doing it. My guess is that you won't be sorry. For the record, I have a U-verse / DSL hybrid. That is, it still classifies as Uverse -- but I use a telephone cord connection, without the actual telephone service. It used to be called a "dry loop." In case this is confusing, what this means is that I make my connection with a telephone connection cord into the wall, just as if I had a phone. Only difference is that instead of a phone, the connection goes directly to my modem. Works great, now on the second year, in my third apartment and different locations. However, the billing is another issue. It started out okay, but after moving the first time, my account was overcharged. Continual calls did not change this. To rectify it, they issued a bunch of rebates, but now we're back to square one -- overcharging. This, despite being assured when I put in the move order that my bill would remain $14.99 or $14,95, whatever it is supposed to be. Fat chance. So, you really have to watch your bill. I don' t know if it is deliberate or not, but it sure seems to be. Either that, or they have the most inept billing system I've ever dealt with. The service is what counts, and each time I have to call about the bill, I will ask about a rebate for the trouble. Rather than continue to deal with this, I am canceling the autopay because I can't stand it any more. I'll just pay what I'm supposed to pay online every month - since I have to monitor it anyway. read more

Monopoly always have more power than customers but without customers no business would be in demand and can't even existing. This morning the AT&T High Speed Internet was totally out of service. When I called them telephone kept disconnect. What kind of service is it? It's not even fast either and still tries kept raise the cost. Nothing but sucking money out of customers. I am going to file the formal complaint against its monopoly service. read more

This review is about AT&T residential DSL service. Folks, you have to expect inconsistency from a utility, and Internet service counts. AT&T so far has done better than any other telecom I've ever had to deal with. Note that I pay a small business rate for DSL, which likely means I get better service (I've never waited on hold to get a representative). Two recent problems were dealt with quickly. In brief, the equipment AT&T sold me 18 months ago all died at around the same time. When my Internet started flickering, an offshore support agent tested the line and opened a ticket on Sunday morning. By Monday noon, a technician was here replacing the filters. Problem solved -- no additional charge and no pain. A few weeks later, my modem died. I purchased a new one at Best Buy and was walked through setup by phone (which took too long, but only because the agent went through all other possibilities before concluding the original modem was bad). I would have to give AT&T corporate two stars for designing a system that allows for such crappy equipment. But the fix was nearly painless, thanks to AT&T support. read more

The repair tech came out fixed the wires and told me the modem is probably burnt out now because of the outside damage. (He was super nice) What it boils down to is an hour with their customer service rep explaining 3x then a 4th time to a service tech that tells me someone is coming out for the repairs tomorrow. No! Today! They came today. Thats why I'm calling you, to repeat what he told me. So they don't know what's going on and want to charge me $84 a month to lease a modem to replace one that their equipment burnt out. read more

If you've got an hour or so to kill, call their 800 help line when you're got a problem. (AT&T must be competing with airline customer service departments.) After the insensible automated responder drill, you'll get an operator who won't have a clue, but will helpfully pass you on to another department. That operator will be slightly indignant that you were sent to her, since she has nothing to do with your question/problem. She will pass you back to the original automated 800 number where you'll start the process again. Do that loop a couple of times and your original problem fades away. You're just happy to get off the phone. The "good" news is that all the operators were friendly and cheerful. At least I think they were. They spoke so fast it was hard to figure out what they were saying, but it was friendly and they're happy to serve you. The blessing of hourly help. read more

AT&T are the worse..i had comcast for 22 years then i decided to switch and that was the biggest mistake..i spent hours on the phone with them.. and i finally canceled them but even after that they billed me and keep bugging me about the bill that i will not pay because its there mistake..i called and canceled read more

I can not wait to cancel my contract and get back on Comcast. Currently a $200 fee to cancel based on payments left. It's like they knew. I mean $40 a month for 1-2 mbps speeds??? And possibly throttled down at peak times. Highway robbery. read more

I mean ATT Uverse was the worst thing I could deal with now it is even more frustrating. I don't have A.T.T service anymore and the cable wire that is connected to the electrical wires is now hanging down in my yard where my children and grandchildren play. I have been on the phone with ATT for three days trying to get someone to come out and at least take the box out on the side of my house and remove the wire so I feel a little better when my children want to go outside and play. Now three days later and no one from ATT wants to come and get their wire which can harm my children. Since we no longer have an account, they don't even want to take the time to come and get their equipment off of my house and remove a wire that can hurt someone. I will NEVER NEVER have Uverse again and really am considering getting rid of this cell phone service just because of this. Now the lady is transferring me again because no one wants to send a tech out for their own equipment. CRAZY!!!!!!!!!!! read more

I've had AT&T/SBC/Yahoo DSL for about six or seven years. In general, my DSL reliability has been below average. I get an outage a few times a year. it usually happens like clockwork when we've had a couple of rainy days in a row. I got an offer from them to upgrade from Express to Pro DSL. I was ecstatic and immediately did it. Well a week passes and I get a cryptic email from them saying my order has been cancelled. I called and was told that "while the distance is within range, the line won't support the higher service". I guess its a common problem in the near west side (Wicker, UK, Bucktown) area. The area has become denser with a lot of new construction and people use more services such as fax lines from home and DSL. But AT&T has not kept up - they're running DSL (and U-verse eventually) over 50+ year old copper lines. I had a relative visit from out of the country for the first time and he was amused with the utility pole in the alley. It has a maze of wires hanging there. Something you expect to see in the third world, not in a rich industrialized country like the US. Final complaint: when I call in to customer service for my DSL, DON"T TRY AND SELL ME DISH AND CELL PHONE SERVICE. I'm at your employee's mercy to transfer me to the right department. As good sales people, they have been trained to ask questions, counter any objections and SELL, SELL SELL. I needed help for a problem from the customer rep but he went on and on trying to sell me added services. read more

If I could have given a 0 I would have. My husband is on oxygen, I just installed internet and home phone and it's gone out three times in my first week. Most recently today and I called and no available tech till Monday. They were already out last week. The tech was two doors down, but no tech available REALLY!!! Just pray he doesn't need 911. Then I asked SAM for his employee ID, of course they can't give that out. Then asked for supervisor, go figure no supervisor available. Then I threatened to cancel. He said you'll have to be put on hold, after already being on hold for 30 mins. Needless to say I'm fuming and highly pissed off, and for what, I still don't have the internet. read more

Today 7/10/2018 I had a awful experience with customer service regarding internet service. I had a upgrade installed in my office from copper service to fiber. I spent 7 hours trying to clear up what at&T sales person "Michelle" created. After 7 hours nothing improved even after speaking to a Supervisor "Cameron" who acted condescending and insensitive ignoring time lost from my income producing time lost. I own a office building and after this experience I will not promote at&t services to any present or new tenants. The tech "Manny" servicing my office was exceptional trying to help any way he could but Customer Service dropped the ball with a poor attitude in trying to correct problem. read more

In 2006, I switched over to SBC/AT&T DSL and what I love is the price. I did have to sign up for a phone line but the overall cost isn't so bad. Plus it puts the parents' voices to a silence about them scolding us about how too much usage of the cell phone is going to give us brain cancer and how we need a land line just in case. Setup is painless and super easy - you can even put an order request online and it is set up on the day that we had requested (twice, I had this service set up for my last two residences) - for that four stars. Price is another four stars - DSL is only $14.99 and my phone line costs about $9.99 for the basic basic barebones service - basically, ppl call us and we never use it except for the occasional 1-800 customer calls. However, two stars for service. Service isn't too bad (it's fast enough - no complaints there but consistency is a different issue altogether) because our modem conks out from time to time and requires to be reset. So, to give you three stars overall isn't a bad deal. read more

I have been with AT&T Uverse for years and usually it is stable and not problematic, but they made a big boo boo when I just moved to a new home. I told them in order to be home(the old home close to new home), for them to leave the old home internet available until the technician was on his way as I had to connect from home to work. Guess what... it was disconected and when called tech support which is off shored, andI got no help. I am technical support myself for a company & advised him as such so he would maybe not do the standard unplug stuff. As well told him how I already power cycled and reset the router, but he had me do all these steps again. The connection error indicated it was either turned off or my login/pw was changed. He could not fix anything with this incident. I was even more upset that to still be available for the scheduled technician I had to call into work, the day after the holiday. I am missing work that I need to get done, as well losing 8 hours holiday pay for having to call in to stay home and avaialble for the technician. Thankfully the tech came on time and did a great job. There has to be a better way that AT&T can handle a move. I have never had to complain before. I couldn't get back through to the number that day they were busy and there is no online feedback/chat option I just realized. I think comcast did have online chat/feedback/questions for communcaition when I had them 5 years ago. So I have to try to call AT&T again to complain about this incident. Also, I am thinking now they are charging me to move as a new service/install fee. That is pretty shady, they should waive that as they are keeping a customer. Finally, after all that I went to test phone and cable downstairs like I asked him to make sure would work, but they do not as the router there, no box so need to call them for splitter and box it seems. read more

The worst service in town. Lines down for 1 week. No explanations, they promise to repair every day and nothing is done. My business is losing revenue because of this. read more

We moved so had to switch from Dish network and Comcast Internet to AT&T Uverse. Trust me I would not have done it unless that was pretty much the only option. I was skeptical but had no choice. Billing has been fine but the connection on both TV and Internet has problems. TV first. My only complaint on live TV is that it freezes up every few days and will pause on a scene for 20 seconds or so. I can live with that because it picks back up where it left off. The DVR is another story. Almost every recorded program is interrupted by a black screen one or two times at best and every few minutes during the whole show at worst! Very annoying especially when it happens during a key play in a game! I do like the options for managing what we've recording though. It's easy to erase several recordings at once, for example. Now the Internet. I never, ever had cold spots in my old house with Comcast. I could walk from room to room and never lose connection. Now we live in a ranch that is spread out a bit. The tech placed a box at one end of the house and a second box at the other end of the house. Our master bedroom is in the middle of the house and I cannot get Internet service there. WTH AT&T? Do I have to have a box in every single room? When I complained about it the tech said that because there was a bathroom in between the back box and our room, the tiled shower wall was causing a signal interruption. Again, WTH? Houses are all built with cinder blocks, tile, steel, brick and who knows what else and your signal can't get through a tile wall? Now that Spring is here, I would like to be able to sit on my porch with my IPad but I am guessing that the signal can't get through the windows that separate the porch from the box that is 20 feet away. If AT&T wants to stay in the internet business, how long do they think people are going to stay with them with such poor reception? Rather than keep adding services to the menu why not perfect the ones you have and make sure your customers are happy instead of pushing out new, less than satisfactory products? ATT read the reviews on line for feedback or record your customer service reps, listen to the recordings, get rid of the reps that are sub par and fix the issues that your customers are complaining about. When our contract expires, we'll be looking to make a move. Internet is too important in our home. My hope is that a better product becomes available in our area by then. read more

Horrible internet speed despite multiple technician visits. Constantly kicked off in the middle of working even with only one device in use. The kicker was a complete outage for three days with the only suggested resolution being to send a technician...in 4 days. No thanks ATT, I'll be finding a new mobile and television service next. read more

If I could give zero stars I would. I recently moved ACROSS COUNTRY and was given the option through Nipsco to have my wifi set up for me the day of moving in. Of course I said yes for the 45$ deal. Then a gentleman came moments after the man who physically installed my router. He said he is with At&t as a service rep just there to make sure everything was going smoothly. He said with wifi and internet it would be combined for a price of 65$, and of course he lied. I am now paying 75$ for phone and 45$ for internet. If I wanted to get fucked in the ass by some goofball my profession would be a porn star. I was very very very clear with the gentleman about this plan and how it was going to be 65$ for phone and internet. He assured me that yes that is true and how I can cancel my contract at anytime for zero cost. What a crack of shit. At&t is a bullshit company. Stick with Verizon of any other carriers. For this company needs to be burned to the ground already. read more

I am very unhappy with this service provider. When I call service they shift the blame to the customer and tell me I have to reboot the system more often and try to up sell me. I work from home and the wifi is in and out all day. I don't think we have ever made it through an entire on demand movie without a service interruption. Terrible. read more

They offer vacation hold and yet can't get it right Ever!!! They turn it on a month early; I call the agent and she promises me it will be rectified in 48 hours. 2 weeks later, website shows the same bill based on wrong dates. BTW I Never got an email or paper bill. Another call to be made. They have two choices: I pay the standard bill or I cancel and they get Nothing!!!! read more

In the world of big business where you are only a number and no one really cares, Att wins the prize for most frustrating customer service, user experience and actual customer satisfaction. I hate leaving a bad review, but I'm sure there are a ton of people that agree with this. But there is little to no choice in this arena and we are stuck with them. read more

We have had problems with the reliability of our AT & T DSL for over a year. Around the beginning of this year, however, it seemed to get progressively worse. We started with the usual trouble-shooting: reset the modem, reset the router. Most of the time it worked. When that stopped working consistently we then went outside to our main junction box and reset it there. That worked for a while, too. As of a few months ago, all that stopped working and the DSL would go down several times a day, sometimes for hours at a time. As this started to curtail my work productivity (I work from home) I started to get more aggressive with tech. support. By suggestion from them we replaced the modem and our wireless router. No dice. I'm frustrated beyond belief (my DSL is up right now, for the moment) and I must say I've learned more about the workings of and vernacular for all this than I ever cared to know HOWEVER.... Every time I've called tech. support (NOT the AT & T customer service number - PM me if you want it...I have it programmed into my cell phone!) not only have they been extremely apologetic but they've also been really helpful and, 75% of the time, completely baffled at what my remote line tests were telling them (as in, NO, you're NOT crazy and, YES, you clearly have a problem) and eager to fix it for me. In the past 9 days we've had 4 different tech. guys out here a total of 6 times (some have come twice). Each one of them was VERY nice. Each of them found a different problem, fixed it, and left saying it should now be OK. It wasn't, so they dispatched someone else. In the meantime, I'm on the phone with tech. support daily trying to whittle down to the problem. The tech. guy that was here last night even gave me his PERSONAL cell phone number and said "text me with updates - I WILL get this fixed for you!" Tomorrow my DSL will be down all day while they replace the remaining 20% of the parts on my line. My fingers will be crossed that this will FINALLY be it (I swear this has become my full time job). SO...I give AT & T one star for decent, cheap service WHEN IT'S UP. But I wholeheartedly give them 2 more stars for the INCREDIBLE tech. support (if not customer service). While my issues are not yet fully-resolved, I don't believe it's because these good people aren't REALLY trying. read more

Ok, so after calling AT&T a ridiculous number of times, we finally got our service straightened out. I had to take a day off work so that they could come over -- of course they don't offer these services on weekends, that would be far too easy for customers, right? And now our internet service functions quite nicely. Were this anyone else, I would probably bump them up to three stars, but AT&T? Seriously, dudes, you are one of the giantest mofo corporations I can think of offhand. Fix your customer service issues, they indicate a complete lack of respect for your customers. This was a ridiculous waste of time and effort. read more

Horrible customer service, uverse dsl is slow and unreliable. earlier this year, we tried to save money. I wish I had known that having power off knocks out the Uverse fiber-optic phone service, because I wouldn't have agreed to it to begin with. When we went back to landline, the two departments did not communicate with each other and I actually lost my old phone number, which we had for more than a decade, temporarily. As for the Uverse DSL, it's working ok now, but went in and out several times. In 4 tech visits, maybe half of the techs knew what they were doing and were helpful. I can recommend ATTs landline as the only one available but I'd avoid them like the Plague for anything else. I'd give them zero stars if I could. read more

If I could pick no stars I would. I called to check on my order for new service with order number and the rep said no i cant look that up. You said the install was from 8 to 12 and its only 11. So i was inquiring about my order since I wasnt given an acct number only an order #. I cant stand when they tell you what they cant do vs what they can do. Instead of saying no...what shouldve been said was..what I can do is get you too the correct dept so they can better assist you. But no of coirse not. I said geez the customer serivce is rude..she said not customer service this is sales...rep agent id is...346981 Really need better "i can help with that attitude" training.... J/s read more

I've had AT&T internet service for several years. I see I wrote a review in 2012 and I had it then. I don't remember how long ago I first got it. I don't have cable TV or cell phone with them, only basic internet. I've never used cable TV, and I have a cell carrier whom I pay by the minute/text/meg and save a fortune. The price of my internet service used to be reasonable, but for the last few years they've been trying to gouge me. They arbitrarily raise the price $10 or more with no explanation. I had settled for $37, which I think is very high for 3mbps basic service. Last year and again this year they raised it another 10 to $47! No upgrade in service, just reaching into my wallet... Each time I called and complained. In years past when I questioned my bill the rep transferred me to the Retention department and they lowered my bill. Today I had to ask to be transferred. I was, and the first person I spoke with hung up on me. Ok, he's having a bad day. I called back and amazingly, the robot transferred me the first time I asked. A nice man lowered my bill back to $37 and said he wished he could do more. It's clear that AT&T is more interested in taking all my money than providing basic internet at a reasonable cost and keeping its customers. I agree they are going downhill and have been for a while. Everywhere Wireless doesn't serve my building and I've tried to avoid RCN because of their deceptive marketing practices, but I may have to consider them. I can't afford to make AT&T elites rich. :( Even if I could, I wouldn't!!! When will there be good competition and options in the internet market??? read more

It really is incomprehensible how bad their customer service is. I have spent over 15 hours being passed around across customer service reps who have no idea how to use their own tools, ask the same questions over and over and propose solutions that do not begin to address your issues. There were multiple times that someone showed up at my door without me scheduling it. When I actually scheduled visits from techs, two times they were unable to address the issue and the other time they sent a tech from DirecTV who obviously couldn't address an internet issue. Be careful if you buy a DirecTV/ATT internet bundle. You can cancel the internet with no early termination fee within 30 days, but only have 24 hours to cancel the DirecTV order. Truly fraudulent - especially when they aren't able to install your internet correctly on the initial installation date, but get DirecTV installed. Then, you find out they can't get someone out to investigate your internet for another 1-2 weeks. Absolutely horrendous. It's worth paying $10-$20 more per month for Comcast/Xfinity which now has great customer service and is super-responsive/helpful. read more

I used to be with Comcast but made the switch to U-Verse when they first came out with the promise that I would not be raised every month like with Comcast. That was true in the beginning, but now they are just as bad and corrupt as Comcast. The rates are just too high. I do not work any more. I do not understand why they don't have a Senior rate for those people who live on social security, don't get out as much and watch TV more. The rate for internet is OK but the rate for TV really hurts my pocketbook. I have been looking to switch for 2 years now and hopefully will switch in the very near future. read more

I got a $3,800 iPhone bill. OK this is kind of an embarrassing review because I was such an idiot when I went to Europe with my iPhone, but as a good Yelper I though it needed to be shared. Yes I am one of the thousands of stupid people who managed to get a $3,800 iPhone data bill. I love my Iphone, I would almost sell my grandma for it but never ever ever ever use it outside of the USA people. After activating my phone in Europe, I mean for use in Europe as it didn't work I went about happily using my phone and being careful and not making many calls. My phone usage was only $25. You can helpfully request your bill to be SMS'd to you so you know where you are. Despite the massive technological infrastructure behind the iPhone you can't request a data bill, and you have no idea how much you are spending unless you visit their web site, add up or extract your current periods data usage then multiple it by the 1.5c per Kb they charge you or 0.5c per Kb if you take out the international data roaming plan. AT&T were nice to me and wrote off $2,900 of my bill cause I bitched like hell but that still leaves me with an $800 data bill. This is for ONLY 190Mb of data, that's less than half a CD. The retroactively enabled a 50Mb data roaming plan for international users which meant I got 50Mb included but anything over that would cost me 0.5c per Kb. Which is $5 per Mb. To put this into perspective just visiting the CNN home page would probably costs me a coupla bucks, which is BS. Clearly this is my fault for not checking the web site before I left but I can so no reason why they cannot text you your data usage and its cost to your phone like the voice calls. It's BS that they can't and deceitful if you ask me. Anyway while inside the USA data is unlimited but step outside even to Canada and be prepared to be completely shafted. My phone and data worked in Canada so stupidly I just assumed it was included in my monthly package; it didn't work in Europe until I had it turned on. Why is Canada not considered a Foreign Country for usage but is for billing. Crazy. Anyway the love and trust between customer and supplier has vanished and I will never use my shiny lovely iPhone overseas again for data. Let this be a lesson to y'all. Love yas read more

Att is costing me business. Requested business phone numbers be ported. They cancelled my whole account. Someone was supposed to show up Tuesday they never showed up. Showed up this morning. I wasn't there because I was at a client. They cancelled account again. They can't get someone until Monday but I am out of the office until August 3. Thanks AT&T. You suck. read more

Liars! I signed up via phone for internet service. I was comparing rates between AT&T and Spectrum. Neither AT&T or Spectrum could hit the speeds they were advertising in my area BUT I would get 250mbps instead of 50mbps. I explicitly asked him to confirm that it was 250 and not 50 and he confirmed it. They charged me $100 for the install which was just plugging in the modem. (Nothing against the installation guy. He was nice.) In talking to customer service, they said I should have reviewed the service summary. I did, it does not contain information on the speed. It just says internet service so all I could go off of was what the sales guy told me via phone when he locked me in for the year. All in all, don't trust their bullshit. They cant even match the speeds or prices on their ads that they physically mail to my house. Escalated this higher and they said they would let me know in 3 weeks if they can waive my early termination fee. All the while they are still charging me for their crap. read more

The worst company! I can't wait until next May 2022 to finish them. I was and will be a Comcast customer, they do know how to keep loyal customers and AT&T only cares about forcing you to stay with them for 2 years and that's not the worst thing, they only give you the best prices the first year but, wait for the second year, they will be charging you an additional $ 65.00 on your bill. Again the worst company. read more

Consider yourself warned. I ordered service on June 3, 2009 and still didn't have it working on June 25th. I would call every morning and get a different story each time. They would basically do their best to get me off the phone so they wouldn't have to deal with the problem. They would send me through transfer hell each time and I was always being passed on. Several times they said I would receive a call back within 8 hours and they NEVER called me... NEVER! They finally sent out a technician to survey my house (outside) and gave me a trouble ticket #. I was home when the technician came by my house, they called me with a pre-recorded message saying a tech was coming over. I thought that was the end. Then, I never heard anything from them. I called 2 days later and they had no record of a trouble ticket or service call. I was transferred to three different people and each had no idea what to do. The last person I talked to said that my service was working and that I didn't know how to hook it up... this being said after I'd talked to over 5 different tech consultants and did everything they asked me to (which was basically, unplug the modem and count to ten, plug it back in). My service was never hooked up and nobody cared. Absolutely the most horrible customer service I have ever dealt with in my life. Unbelieavable. Needless to say, I cancelled my order and sent them their modem back. read more

Totally irresponsible. They are installing fiber optics in my neighborhood and dug up a portion of my front lawn. I'm not talking about an easement but my actual property. They did not ask permission and make you jump through hoops to get it fixed. Extremely poor customer relations. read more

I agree with all these other bad reviews about AT&T. Att is not the company it used to be. What ever changes have occurred internally has transformed them into pure garbage. Their services for TV, internet and digital phone are sporadic at best and their advanced technical service division known as- ' last chance repair ' (cant make this stuff up) is a joke. I even experienced their internal in-fighting about how to fix the problem. It didn't matter because the problem was never fixed. The only other technical service they provide comes from foreign countries like China, Philippines and Mexico. If you can understand broken English from a voice synthesizer ( to make is sound like an American) then Att is the service provider for you. Their promotional jargon claims the services are great and the customer is most important ? It doesn't take very long before you learn this is a bunch of crap. They expect you to honor the contract and pay the monthly bill however, when it comes to delivering their services, its a different story. They consider you the problem when you speak up and complain about not getting the contracted services. All this behavior are acts of a company that is grossly mismanaged and very desperate. You may want to think twice before doing business with them. I know I made this mistake. read more

WHOA! I don't think I've ever experienced such poor phone customer service. EVER!! I've talked with many robots today...no humans. Even though they say they're open. If you need help, you better bring your sleeping bag to the couch and settle in for a very long frustrating wait. Deplorable! read more