I only needed to pay a bill and was never acknowledged when I entered. The only employee was busy holding a conversation with these people in the photo. The store quickly filled up and there was only one other employee who kept entering and exiting hoping no one would notice. Oh wow, for what this place charges customer service should be top priority. read more

AT&T Store - Employee who is ignoring all except this couple - Mobile Phones Near Me - Fresno, California

Skip this location. The staff are rude and not helpful at all. This is the worst service in the whole Fresno area.

This location is clean and spacious. Very inviting and comfortable to do business in. I went in on a Saturday morning and was greeted right away and sat at a table to be helped. Harnoor was exceptional and very friendly and knowledgeable. He helped me upgrade my phone lines and add on a line without any difficulties. Very professional and made the whole experience breeze by. I left with four new phones and zero complaints. read more

If I could give them 0 stars I would. I went in today to see if I could get my phone fixed and they didn't even search up my phone or anything they just gave me the number to an insurance and said to call them when I asked if they could help me with it they said to just call them. I am a VIP member and pay good money to get good service maybe I should take my business to verizon read more

Came in on a Wednesday night. Immediately assisted by Hector. I purchased a watch that wasn't available, but Hector showed me similar items and also features to prepare me for what I'd be receiving. Additionally upon our talking, he offered me the First Responders discount which drops $45 off my monthly bill. AWESOME! He apologized that the visit took longer than expected, but no need. He helped save me money each month. I like this store; the employees are friendly and knowledgeable. Despite older bad reviews, this store is great today. read more

Really great store! It is so nice and up to scale to the future! Lol! Modern times! I walked in to get my apple iPhone checked out. Since the recent update the first page of my apps disappeared! Thought something was wrong. It does show up on a "sideline" page...all of the apps do. I was greeted by great worker Ray who was happy to help me. I let him know of the issue and I was concerned what happened. He was extremely nice and knew what I was talking about along with what was wrong! Nothing is wrong! Thankfully! He said that's how the new software apple update has made it. Apples fault for causing the mix up. Something new to learn with the update. Relief! Anyways, he was very informative and helpful! He knew what I was talking about right away! I left shortly after that. He wished me a good day before leaving and that was appreciated! =) Great service and store! Highly recommended!! read more

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Bad experience with trade in, did want to give me what they promised when I ordered my iPhone 16, the guy came out with bad attitude and told me to leave the store,I'll call BBB and report their their behavior. read more

Terrible customer service from 2 employees. Upgraded my phone online said they had it in stock went to the store to see if they had the order the girl looked confused like she didn't know how to do her job so she got another employee some guy he said there was nothing they could do call customer service I was all can you check to see if you got the order showed him the number without even looking it up he said no no order asked to speak to a manager and he said there's not one available nor could they call one. Was confused can't cancel my order called 611 and they can't help because it's in process at the store terrible service I just want my money back and to cancel my order never want to shop at this location Zero stars but have to give them 1 star to post read more

Don't go...Don't enlist. They hide alot of fees. And they refer you to try and resolve on ur own. After 15 yrs....really.

Walked in. Music blasting loud. Bill pay machine is down. Waited to be checked in. Was checked in. Was told to take a seat. Two people get checked in after me and the get serviced. I noticed my name wasn't on the waiting list on the monitor. I ask if they called me name and neither rep said they did. So now I'm waiting longer than needed. I guess I'll just write a bad review with all this free time. It's almost an hour wait while the person AFTER me got serviced within 5 minutes of walking in. And all I needed to do was drop off a phone for trade in! So furious! Please turn down the music! read more

Don't go here!!!! They don't know what they're doing, talk way too much and add lines of service to your account without your permission!!! They go to the "back" because they have no idea what they're doing and then come back 15-20 mins later and all of a sudden have an answer. Stupid wack! So shady and garbage employees read more

We should have read the reviews on this location before wasting our time. Like many others, if there was a zero star option, we would have chosen that. Zero customer service. My husband just dropped in to purchase a screen protector and have it installed. He couldn't even tell who the employees were. When he was -finally- greeted, he was told they'd put his name on a list and that someone else would help him. He literally had the product in his hand ready to go. When a customer who came in after him was helped immediately without signing in, he just walked out. This store is a joke. Too bad the long list of bad reviews aren't taken seriously. Management should be, at the very least, given some training in proper customer service. read more

Waste of tine Poor communication with customers. Informed then what I needed and after waiting 30 min they didn't have any. read more

I had the pleasure of working with Noor Brar today and it was a great experience! He was very helpful and I would recommend asking for him personally to work with if he's available! read more

Went to this location to complete a trade in special. An associate named ANGEL was extremely helpful. We bought our phone through the Apple store app and came to this store to complete the trade in offer. She even reviewed our bill upon request when we had questions about some charges. She was so helpful and straight to the point, patient and kind. I enjoyed having her help me. read more

Unfortunately this store just wasn't as friendly/ comprehensive/ patient/ or professional (to my standards). There are much better AT&T stores in Fresno I would definitely try another option if you can. read more

Only rating 1 star because 0 isn't an option Do not do business here! Make sure to get everything in writing if they tell you anything. I was told by both store managers at the same time that I would be given a $300 giftcard for adding services. Not only did the card not get sent, now that 4 months has gone by and I finally got AT&T to send me a gift card it is only for $200, they show no promotions for $300 Not sure if this is breach of contract, false advertising or bait and switch but this is wrong. I can't be the only person that this has happened to and I'm going to look into a potential class action suit. read more

One of the worst store ever. I walked in with intention to buy iPhone XS Max and wasn't properly greeted I don't know her name but black lady who work at this location in evening was too busy playing with her phone or talking to someone on phone. When I asked her for help and she started looking up my name she said I made her uncomfortable for no apparent reason just because I refuse to sit on those tall chairs as I am disabled from one leg. I was extremely pissed and walked out telling her and her co worker no wonder lot of ppl hate this store on yelp but I still wanted to give one opportunity to you guys regardless what reviews said. But now I am one of those ppl who had worst experience of life. Seems like manager is hiring crappy ppl off the street. Thugs and mannerless ppl working at this store Advice to AT&T hire good ppl with good attitude or shutdown the store read more

IF YOU CAN AVOID GETTING AT&T. DO! Unfortunately, we need WiFi it's the only network that covers my home or else I would've gone with Xfinity. Horrible experience from phone service to installation. Employee lied to me and didn't want to answer my questions. When I spoke to supervisor, she seemed uninterested and indifferent regarding the whole situation. Installation day came and the guy gave only one call and left right away. When I gave him a call back, he said it wasn't his fault. Rescheduled and the guy was uncommunicative. WiFi worked for 2 minutes and then I had no connection. AT&T has atrocious costumer service and overall service. I really wish I could have Xfinity, I never encountered any issues like these with them. AND as you can see for yourself, management could care less about their clients too. They don't even have the decency to even responde to our reviews. I'll just contact corporate, and I suggest you do the same. read more

AT&T Store - Mobile Phones Near Me - Fresno, California

This store's customer service is so poor it's pretty much non existent. I've made 2 appointments this week, waited 45 minutes each time and still not been seen. What was the point of even making an appointment?! I'm taking my business elsewhere. Do yourself a favor and go to any other AT&T store. read more

Awesome customer service from the store manager- Shelby. She was great to work with. Shelby helped me resolve the issue I had with my phone not receiving cell service. I was traveling from out of town and thankful I stopped at this location. Problem solved and on my way to my business meeting. Thanks Shelby! read more

This place has the worst customer service imaginable. You can ask them a question and they have no intention of answering it. The employees don't care about customer service, and the manager acts like he owns the place. AT&T needs to pay attention to this location and rehire all of the employees. If I could I'd give this place 0 stars. read more

What a bunch of liars AT&T is. We signed up for a promotional offer BUY ONE PHONE GET ONE FREE... supposed to receive per written agreement to receive monthly credits to offset free phone...HAVE HAD NOTHING BUY BILLING ISSUES EVER SINCE,, stated. That we'll see credits on our BILL. NOT ONE CREDIT has been done, SINCE JANUARY!!! Have had to call customer service multiple times and get the run around.. We've been AT&T customers for 20 years... I am filing complaint with BBB and California State Attorney for this BULLSHIT. read more

Came in here twice to transfer a line... got different answers both time and my issue still hasn't been resolved. The manager sucked at customer service and seem to want us out the door; I'm sure she'd rather help a customer buying something so she can make her commission instead. She was not friendly and had zero customer service! I've been with ATT over 15 years ... so annoyed with their service at this location!! read more

I bought iPhone 12 pro that was to be paid in full for and the put me on a payment plan when I return to ask why my bill was so high the guy lied to me saying it was the start-up fee for 12 pro phone 5G. When I got signed on-site for my bill, found they put me on a 30-month payment plan. Madera store ima talking about! read more

If I could of given it NO stars I would of. This store is by far thee worst ever!!! Down to professionalism, lack of common sense, absolute zero customer skills whatsoever. All they're trying to do is make the sale! Period! I went in for a new line of service during the buy one get one bogo on iPhones, mind you I was transferring from a different carrier just to be added with 3 lines when I only ported over two and the buy one get one wasn't even added as the deal. Instead it was added as 3 regular lines but only got two phones! What the!!! Then when I got my first bill it was OUTRAGEOUSLY high! When called in to customer care they said I needed to go back into the store and have them correct the problem... that if they were to do it (customer care) they would have to cancel the line and I would have to pay $700 plus bucks!!!! How is that even possible! So then I go into the store... and John whom helped me originally stated "he would get his manager" lol then the manager comes named Miguel ... and tells me that his hands are tied because it's not his store... he's from the "Hanford" store and that I would have to wait a week or so for Irma to come back from leave! (WHAT A JOKE) I said no, then I want your boss and he said that he couldn't give me that information! Avoid this place at all costs! I wish I would of never ever left my old company! They still haven't corrected anything. All he did was open up a incident number whatever the hell that means! WORSE PLACE EVER! read more

Was just in there was really unprofessional I just walked out no one seem to want to help and was just talking ignoring all customers in store. read more

They took 30 min to get bill paid and when I was seen was told I'm one of them dog by manager dj employee were terrible and slow

I've been coming to this store since last May. I've bought 3 iPhones, numerous accessories, a home phone set and 2 flip phones. I went in today because the most recent flip phone doesn't work properly. They tested it and agreed the audio was bad. Since my moms phone had the same problems I don't want to exchange it but wanted to trade it in for another phone. The phone cost $60, I was going to be charged a $45 restocking fee. Totally not worth it I understand it was Day 20 but I've a regular at the store the associates know us yet management wouldn't work with me to resolve this issue. Lost a loyal customer read more

If I could give it 0 stars, I would. Awful customer service. I was rushed out of the store when wanting to upgrade because the guy said he was "off soon". When I talked to the manager, the guy who originally helped me followed me over to the managers spot and lied saying none of it happened. Blackstone all the way. read more

Worst AT&T store in Fresno. How can you possibly be so under staffed. Not only that but that staff was standing around while there was a waiting list of 5 people. Horrible customer service. read more

The worst corporate store around town. The employees need to do a better job at greeting customers. Your better off going to a different store. Don't even bother wasting your time at this store you won't get any help read more

DO NOT COME TO THIS AT&T STORE! For starters, this is an extremely unfriendly, unwelcoming store to come into. After walking in without a greeting, I waited 20 minutes to see if someone would ask if I needed help. After I noticed that no one would approach me I approached a guy with an AT&T badge (who was preoccupied watching tv) and asked if he worked here. The unprofessionalism and rudeness of this particular individual made for an unwelcoming experience. I don't know his name but he is a chubby Indian guy with curly slicked back hair and a Sikh bracelet on. I hope his manager reads this and fires him. General customer service does not compute to the workers at this store. Overall, GREAT LOCATION! TERRIBLE SERVICE! read more

0 stars isn't an option here so I'll write it on here instead ! Very unprofessional. We're new customers transferring from T-Mobile and this store was not the one to go to. Such a horrible experience. As soon as we walked in we were not greeted AT ALL. All eyes were on us and most people were mad dogging. This one girl in particular kept starring at me up and down with a face that seemed she was not happy to be there. Once we told them we were interested in buying some iPads and iPhones their faces completely changed and all of a sudden tried to be so nice to us. That just shows how bad they want to make a sale. They do not deserve your time or money ! I had my baby in his car seat on the floor and the manager herself gave me the meanest look and told me to take the car seat off the floor because they were going to clean and vacuum. This was literally 5 minutes until closing. We decided to leave and not buy anything. We didn't get amazing customer service so therefore they will not get our money. They probably judged us by how young we look and maybe thought we didn't have money. But guess what ?! We have our own businesses at such a young age and we're so blessed and thankful to do so. We know how a business should run and how employees should act. Everyone should know that ! It's common sense. The point is you shouldn't judge anyone ! That's not your job ! To at&t employees your job is to give out amazing customer service so that your customers could have an amazing experience and maybe they will come back looking for you to buy more things ! Ohhhh look at that ! I just solved your guys problem now all you need to do is execute and put hard work into your job. Ps. AT&T customers DO NOT GO HERE. read more

Horrible experience. Went to buy my wife a new phone as a Xmas present. My request was simple, buy a new iPhone, pay the total without a payment plan, do NOT deactivate my wife's current phone yet. I spent an hour and a half in the store and what happened? My wife's current phone was deactivated and they couldn't figure out how to sell me the new iPhone. I had to replace my wife's SIM card when I got home. She asked why, Xmas gift was ruined. Just order your phone online, don't waste your time with incompetent staff. read more