8+ hours with the network down, I better be getting a credit on my bill for the month. If I don't I…read morewill be switching to T-Mobil

Absolutely terrible experience at the Verizon store in Forks Township, PA. The salesman assured me…read moremultiple times that I'd get full trade-in value for my old phone and that my bill would only increase by a few dollars. After monitoring the order on the My Verizon app, I discovered I was only getting $8.28 in trade-in credit--toward a $1,000 phone! On top of that, I was told I'd receive a free Samsung watch, but instead it was quietly added to my bill at an extra $10/month. My bill didn't just go up "a few dollars," it shot up $50/month with the phone and watch payments. None of this was properly disclosed when I signed. This place runs like a used car lot--misleading, and dishonest. Verizon itself clearly backs these shady practices. Avoid this location at all costs unless you want to be scammed.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

The IPTV TiVo is awful, customer service disconnected my service while talking about rescheduling a…read moreservice call for a new modem. The TiVo IPTV box is the worst. The viewing guide is not accurate. Some of my favorate shows shows are on but listed as something else. The screen or power saver isn't adjustable for how much time until it activates. You are watching a movie or a series and the screen goes into the save mode if you don't hit the ok button. If you fast forward or rewind sometimes it rewinds or fast forward to the beginning or end of the program right away. The remote command are inconsistent for the least. My promo time ended and they charges me $100 more without any heads up the promo time ran out. I called when I saw the charges change and was able to get a new promo with a modem update. I scheduled the service to have the modem changed out with no issues. Then my wife had an appointment the day of the service and I called to change the service date. Who ever I talked to did something and while talking to them my phone internet and cable went out and would not connect. I had to call them on my cell phone to get this corrected and rescheduled the service call and confirm the promo information and price. I think between the my original call for the get a new promo pricing and the next 2 calls was about 3 hours phone time. My suggestion is to make sure you allow hours when you contact customer service and make sure your service is working when you are done talking with them.

It is compelling that I take this initiative to insure that Service Electric Cable TV Customer…read moreService Rep known only to me as "Marilyn" gets well-deserved praise. I was randomly connected to her by phone call to her workplace at Service Electric Campbell Drive location in Wilkes-Barre, yesterday. She has a pleasant talking voice. My informed decision to switch from Frontier to Service Electric (SECTV) is thanks to Marilyn's knowledgeable communication skills. She offered me full explanations of download speeds ranging from 50 Mbps to 2,000 Mbps. This employee deserves to be recognized not only by me, but by her Supervisor at Service Electric, for the friendly-service she provides customers. SHE CARES!

Horrible deceptive business practices of hiding fees and not disclosing them and misinforming…read morecustomers. Supervisors are useless and unprofessional and hang up when confronted over their failure to disclose and say "subpoena me" if you want written records of ANYTHING. They refuse to give out contact information of their supervisor and say the boss doesn't speak to customers. Been a customer for over 6 years and over the last year untrained supervisors are destroying the company from within.

Says they open at 11:00. Scheduled my morning tightly to get here so I can get on with my day…read more 11:15, doors are still locked.

From the owner: Visit the T-Mobile store in Easton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3712-2 Nazareth Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Reliance Wireless the worst place to ever do business with these people literally took 3 months to…read moreresolve an issue that was their fault that it was pure theft to my Capital One card and they stated within the in the 3 months that they were wrong of course they didn't want to escalate this anymore so good for Capital One again don't do business with these people they will waste your time try to rob you and take advantage of disabled people and the elderly as you know Steamtown Mall there's a lot of elderly people please keep your parents grandparents away from Reliance Wireless they have their Verizon name on top but they are not truly Verizon they're called Reliance Wireless

Dwayne is freaking awesome and the portrait of professional phone genius all rolled into one.read more

Hello, My old phone was stolen. I bought a new one. I needed an esim card. Both Erin and…read moreJeremiah were patient, kind, informative and professional. I was lucky in that I went on Sat. pm at 7 and no other customers were there. I am thankful to these two men for helping me out. I am over 70, and cell phones are not second nature to me. I was amazed at what these two were able to do.

I needed a new screen protector for my phone. The rep was fast, friendly and helpful!read more

Yesterday, my wife and I came to your Branch to change our phones. Justin really helped us a lot…read more He did his job quickly and professionally. Thank you very much

Good new private business Verizon store, they treat you niceread more