I've been getting my phone from this place ever since I was a kid. Great service! Definitely…read morerecommend this place~! Just got my New iPhone XS Max ~! Just a reminder, "Do NOT Park near the Dunkin Donut spot"

Came in since my daughter had an sim error on her iPhone. Store was not busy and a sales person…read moregreeted us as soon as we walk through the door. Told him our issue and he was real straightforward and told us we can either get a new SIM card from him for $20. or go to a corporate store and get it free. He even gave us the closest location. Love when people don't try and and scam you. Would definitely come back for future cell phone needs.

I'm grateful for Luis (or Louis) for helping fix my difficult cell phone problem that 6 calls to…read moreVerizon did not solve. He had a friendly attitude, asked good questions, and thought quickly and outside the box. He was reassuring and "I got you" and made me feel better. Store was clean and had great music too. Highly recommend. Thank you.

Just before Christmas I bought a new iPhone for my dad and when porting in his # they assigned it…read moreto my phone line deactivating my number. When I walked in both men greeted my kindly and I explained my dilemma. Gabriel is the name of the man who helped me. It was an ordeal but he spoke with someone in the Verizon tech support area and in about 20-25 min all lines were restored. I knew I was in the right place and had hope because my oldest son's middle name is Gabriel. Very professional, wouldn't take a tip! All he asked for was an honest Yelp review ~ my apologies it took this long.

They were very helpful. Honest. I had a problem with my iPhone. Which they could not solve. They…read moresat with me while we called Verizon support. Waited and listened with me to the second s level support person and finally my problem had to be sent to the 'engineers' My point is they were winderful

I was there this past Saturday. Both Neil and David were so patient with all the trouble…read moreactivating my phone. They made many phone calls and waited patiently on hold for hours to solve the problem and wouldn't give up until the issue was solved. I was there for Approx 5 hours. And saw many customers come and go. They were courteous, patient and helpful to all that came to shop! Highly recommend this location

8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

I brought in my Asus ROG Strix Scar 18 which was worth over 4k for repair, I come back 5 days later…read more(supposed to be 4 but they told me to go the next day) they return my laptop with a noticeable bump and a bunch of scratches on the case of my laptop. I wouldn't trust these guys with laptops or anything expensive at all. I don't think they properly handle things with care at the back because I expected my laptop to be repaired, not damaged even more.

I just went to the Greenpoint location because the charging port on my iPhone wasn't working. The…read moreguy working there fixed it and was very friendly and provided excellent customer service. This is probably the third time I've gone to this location, and each experience has been very positive. If you are in Greenpoint and have any repairs needed for your phone, I highly recommend Mr. Fixsmith.

I should appologize for the delay in doing this. Greeting from Plant City Florida. I used to live…read morein Forest Hills NY before moving to Florida. I lived there for over 23 years and the last 10 years more or less, I have been going to Mr Fixsmith. Mr fixsmith was my go to place to get anything IT related fixed. If I needed an IPhone to give to family members as gifts. The accessories there for both the IPhne and Android were great. They are the go to place there. I have two iphones, an IPhone 12 RED and an Iphone 12 Pro Max that did not want to turn on. I did have an IT place here in Florida look at it without opening it up. This my error. I called Mr Fixsmith in Forest Hills and talked to Mahmoud. I let him know of the situation and told him I'd be willing to send both phones to him via UPS so that he could look at it. The cost of the UPS was on me and that was ok. Mahmoud was great. The batteries in both devices needed to be replaced. He called me to let me know what was going on and an approximate date the devices would be fixed. He did set my expectstions which were spot on. Mahmoud is an A++ professional. I appreciated the communication. It's my experience, that kinda of communication does not happen much here in Florida. I had a trust relationship when I lived in Forest Hills and unfortunately, being here in Florida, it lessoned but not anymore. I needed a reminder of that relationship and Mahmoud showed that to me indirectly. I won;t be going anywhere except Mr Fixsmith to have my hardware fixed no matter what. Steve, you have top notch people working for you and I truely appreciate the service. BTW, the two iphones are working perfectly. I have two sisters here that are currently using them. If I could give more than five stars, I would Again, the service was A++.

Bad costumer service used to be place but know they charges more to fix then buying new phoneread more

Simply the best! I've done business here many many times and I've never had one single issue. All…read morethe work gets completed correctly and on time. What I really liked about this place is the people working there and I say people because there's a lot of people working there and everyone is very friendly it's a young crowd not pushy trying to sell you stuff you don't need or trying to make a sale. They make you feel comfortable and welcome. Next time your cell phone breaks or breaks down don't panic your in good hands!

Great service. Fitting name. Had screen fixed in no time. Highly reccommended. Get your phone…read morefixed here you will not regret it

1/31/26 Took my galaxy phone to repair bcuz the charging…read moreport had sand in it. Was told it was fixed but when I got it there was a white line straight down my phone. The phone is flickering none stop. It looks like it's about to die. It was a waste of money. Now I have to buy a new phone. Will not go there again

Brought in my totally destroyed Iphone.. 1.5hrs later... my phone was brand new!…read more Great service and communication.

A Disclaimer for anyone using T-Mobile insurance: If this is your assigned repair location, do…read moreyourself a favor and double check everything they try to sell you after your repair. Do not just take their word for it. I came here to get my screen fixed through T-Mobile insurance. The repair itself was fine, but the customer service afterward was an absolute joke. After the fix, they pushed me to buy a screen protector. I normally order mine from Amazon because in-store ones are usually cheap and poorly made. The only reason I agreed was because the employee assured me that if there were any issues at all, I could bring it back and they would replace it with no questions asked. The younger guy who installed it clearly did not care about doing a good job. He applied it lazily, and while it looked okay at first, within a week the protector started peeling from the bottom left corner. I went back fully expecting them to honor their own words and instead got told it would be 12 dollars to replace it. At no point during the original conversation was this replacement fee ever mentioned. The employee then pointed to some random sheet of paper nowhere near where we talked, trying to justify it. That is not how you do honest business. This is a classic bait and switch and it shows they have zero interest in standing by their word. I walked out without paying because I refuse to reward shady practices. If this is how they treat customers, I would not trust them with anything more than a basic repair. Bottom line: If you have a T-Mobile insurance claim, be extremely careful here. Record what they promise you, get it in writing, or better yet, take your business somewhere else