sorry to be this way but as someone actively spending hundreds of dollars with this service. I expect employees to be able to speak English without struggling and getting mad at me because THEY don't speak proper English. Maybe this place is good if you speak the language that's spoken behind the counter it'll be a good experience but if you speak only English go to a different verizon. When they see you walk in and you're not Asian, they immediately frown, and when they do help you they ONLY try to upsell you and will flat out tell you NO to things they CAN do just because they don't want to help. read more

Came in since my daughter had an sim error on her iPhone. Store was not busy and a sales person greeted us as soon as we walk through the door. Told him our issue and he was real straightforward and told us we can either get a new SIM card from him for $20. or go to a corporate store and get it free. He even gave us the closest location. Love when people don't try and and scam you. Would definitely come back for future cell phone needs. read more

I purchased two phones recently here. Eddy has been incredibly helpful- explaining the different types of plans, phones and walking us through the setup process from beginning to end. I would highly recommend this store. read more

Amazing service, the store is not crowded. Great selection. Parking is available if you drive. I got a little tutorial on how to use my iphone. Loved my experience. read more

Andy is absolutely wonderful with everything to answering questions and figuring out exactly what you need! So friendly and great customer service. Won't go anywhere else now read more

I went in for my new phone today, and Andy was super friendly and helpful. Getting a new phone and transferring/setting up has always been quite stressful, but today it went super smoothly and quickly!!! read more

Andy was extremely kind and helpful. He took a thorough look through all my plans and made recommendations on how I can save money and reap the most benefits. He was very patient in answering the many questions I had. A very pleasant customer experience. Thank you, Andy! read more

Best customer service ever!! We visited this Verizon location twice. When we visited here last time, the lady who talked with us was so nice and helpful. (That's why I came back this time) She gave to us really good information for upgrading new cell phone or monthly plan options. Very kind and informative! Today is my second visit. I'm really interesting about iphone x. Andy explained to us about all the details of payment plans. And go over all the details and details. That point really makes me comfortable. I always confused all the different way to charge on my cell phone bills, he explained each things and compared different way. So finally, I decided to change my phone + my mom's phone. Also, I changed better my phone plan! Definitely I'll come back this location and Highly recommend! read more

Verizon Wireless - Your Wireless Bayside - New phones!! - Mobile Phones Near Me - Bayside, New York

I had my iPhone 6s for almost 3 years now and I was so determined to keep it alive until this Black Friday. However, I dropped my phone in the toilet (of course) and I had no choice but to get a new phone. After doing some research, I decided to check this place out due to the amazing reviews. I came here yesterday (Saturday morning @11:30am) a bit nervous b/c I knew I had to drop a lot of $$$ here. When I went in, I was greeted by 2 Korean ladies-- one middle aged lady and one teenage lady. I started out by telling them about my broken phone and that I was here to look for a new phone. Then, I saw the prices on the new iPhones (8/ X) and was shook. I gravitated towards the college student working (as she seemed more approachable) and asked her about any plans they can offer. In the end, she shared about an affordable monthly plan and told me her honest opinion on which phone/ plan to choose from. I loved her blunt honesty and friendliness that I really enjoyed my stay here, although it turned out to be ~40-50min due to my indecisiveness and forgetfulness of my iCloud password. I sneakily asked her for a discount on a new phone case but her boss was sitting next to her, so she was unable to give it to me for free, but she did give me a complementary glass screen protector and slid inside my bag a wireless charger! This sweet part-time worker named Jing really eased my first purchase of my own new phone and allowed me to have a few laughs too! Thank you! Highly recommend! :) read more

Great customer service from Andy. He took his time to explain all our options and helped us look for ways to save money. Thank you!

I've been a customer at this location for years and I have had no problems with the service ever. The service at this store is phenomenal. Andy and Yeojin were extremely helpful, kind, and patient. I live in Long Island, but the impeccable service draws me back to this store. Other Verizon retailers are definitely not as accommodating as this location. If you have any questions regarding switching your provider, getting a new phone, or any phone issues, I would highly recommend coming here to ask away. The employees are very willing to help, and they are exceptionally knowledgable as well. 11/10, highly recommend, will be coming back! read more

He was so helpful and calm! I was so glad I got the Sim card from here. Highly recommend this place!

I've been getting my phone from this place ever since I was a kid. Great service! Definitely recommend this place~! Just got my New iPhone XS Max ~! Just a reminder, "Do NOT Park near the Dunkin Donut spot" read more

Fantastic place! People know how to give best customer service and deliver the needs of the customers! read more

I am new to the Bayside area since my last iPhone upgrade, so choosing a Verizon store to go to was daunting. I saw the good yelp reviews (and the terrible yelp reviews for other stores) so decided to check this place out. I can see why this place stands out from all the others. Andy made the whole process super straightforward and easy. He was honest about getting the most value for my old iPhone and what my options were for a new one. He showcased other products/services without being pushy. I was in and out with a new phone with all my old data/apps transferred from my old one within 30 minutes. The process could not have been more seamless. Highly recommend. read more

I visited for opening new account last week. I already visited other Verizon store near my house. But they didn't give me clear answer about my service. So I visited here. This place gave me a grear service. I switched from Sprint. A representative here waited patiently for me for asking the account information of former carrier on a phone. Great service! I recommend this Verizon store! read more

This place and Andy deserve every single five star review including mine. I have been a loyal Verizon and Iphone user for ages. This is the first time I can say I was totally blown away by ease of purchase and outstanding customer service! Andy was so friendly and easygoing. They go above and beyond for the customer! I went in close to closing time and was thrilled to walked out less than 15 minutes later with phone activated in hand and some cool accessories as well! I will most definitely be coming back for any and all future wireless services and purchases! read more

Excellent service from one of the guys named Andy. I like how they are straight to the point with no gimmicks. They just give you the numbers that you're looking for and it's straightforward. I have seven phones on my family account and I'm glad he's helping me do all the upgrades. read more

This verizon location is the best that I've been to by far. I was looking to upgrade my iphone 6s to a iphone x since my contract was ending. We were helped by Andy. He was very patient and helpful throughout the entire process. He answered all my questions clearly and also helped my brother out with his new cellphone case. He offered several discounts and free accessories with the iphone, which I really appreciated. I would definitely go back for whenever I need services from verizon because Andy made the experience so enjoyable. read more

Great customer service. They helped me get a new iPhone and kindly walked me through the best deals for my plan. Super happy about my purchase and I'm definitely coming back!! read more

I had a really quick service! And i was in and out! Great customer service. My go to location for verizon in bayside!

This is hands down the best Verizon store I've ever been to. I came in to buy a new iPhone after my 6s crashed on me and I honestly couldn't be more impressed with the customer service here! I arrived about half an hour before closing but I didn't feel rushed at all. The two gentlemen who helped me today were so patient and informative. I ended up getting an iPhone 8+ as well as some complementary accessories. I'll definitely be returning and will be referring all my friends here from now on. read more

We went to the store excited to switch over to Verizon carrier. Sadly, the sales agent did not even want to help us from the get-go, even though there were no other customers in the store when we got there. Later, I realized it was because we weren't Korean. He reluctantly began the process for us, but he left several times to engage with the other Korean customers that came in after us. He flustered very easily and made us feel like we couldn't ask any questions. It is odd because the previous reviews all say he had been amazing. We went here in the first place because of the positive reviews. He asked for cash payment for SIM cards, and did not explain our total bill to us. He made us feel extremely unwelcome as first-time Verizon customers. I highly recommend against this Verizon location. read more

Great service! Very friendly staff. My go to phone place.i like the variety of cases as well.

My husband and I came here twice. The first time, we had visited two other verizon stores which failed to help us out. We came back to buy iphone x because they made us such an impression the first time we visited. Andy is very knowledgeable and helpful. If you need any help with your phone, come to this one! read more

Came in to add a new line -- would totally recommend anyone whose looking for a Verizon store to stop by this one. Everyone is super friendly and the gentleman that assisted us was very helpful. Customer service is an A+ read more

Andy was very helpful for first time smart phone user. He was understanding of my needs and gave very direct and clear information. Honest and straightforward. We will be sticking with him and this store. read more

People here were friendly and professional. They are honest and do not try to sell stuff they want to get rid of or they do not push you to spend more. I walked in about twenty minutes before closing time and had to make workers go home a little late (sigh* ), but none gave me attitude. I would keep doing business them. Thank up! read more

I first visited this location on Sunday and was helped by the owner of the store - he was so kind and explained all the little details of my plan even though I don't speak Korean too well. So I came back on Tuesday with my mom and changed our plan and phones, this time we were helped by Andy. He was so sweet and explained everything so that my mom could understand and gave us different options and did all the math so that we could see what our bill would come out to during the 1st month and than the subsequent months. He went beyond what anyone else did for us in the past in other locations - we will definitely be coming here for any phone issues or questions and that speaks a lot since I live in the Bronx. The owner of the store was also helping us with cases and coverings - best customer service ever. You could tell they genuinely cared and weren't just doing it because it's their job. read more

I just got a new phone yesterday and the transition was seamless and effortless on my end thanks to Andy. My mom and I have been coming exclusively to this Verizon location for a while now. The staff is always helpful, informative, and accommodating to any questions or needs you have about your devices and plans. Never short of 5 star customer service!! read more

Great service and friendly workers. I went to change my phone from note 5 to iphone 8+ they explained about the phone and abilities of the phone so well that my boyfriend who has never used apple products is now in love with apple. This place will be my first go to place when I need to do things with my phone. I am going back for the apple watch soon read more

The single best customer service I have ever experienced at a Verizon store. See Andy , great guy, excellent experience . I'm a customer for life. read more

Great customer service, helped me find a new phone that I am very happy with, showed me how to use the phone, and seamlessly transferred the data from my old phone to my new phone. read more

My mother had lost her phone, so I needed to purchase a new phone for her. I usually go to the other branch on 158 Northern, but due to being in Bayside area at the time, I stopped by to see and BOY...Was I glad to have stopped by! Employees DAVID and ANDY are AWESOME! Their customer service was on point and if there is any customer service example to look up to, it is definitely theirs. I was able to purchase the phone in ONE SITTING which almost never happens when I go to Verizon. They were so helpful and I even received gifts! I highly recommend this Verizon store! read more

Do you want great service? Do you want to ask questions about your device or your wireless plan? Then this is the right store for you! The store is a little hard to see but I found this store while I was roaming around the area. I was due for an upgrade and I wanted to Samsung S5 so I went in and got it done right away! The staff were so friendly. Service was also great. They put on a screen protector on my phone for free! On top of that they gave me a great discount of the case. I'm definitely coming back again in two years to do an upgrade in this store again. And definitely recommending this place to all my friends and family. read more

Andy & his team were extremely helpful. He efficiently navigated me through the entire process of consolidating my personal + business accounts into one. I had a lot of questions re: transferability / costs and he was very knowledgeable about all aspects. I also added my mother to my account and he helped her pick out the best phone for her needs and provided her with a thorough tutorial. I'll definitely be back again. read more

Andy was extremely helpful in finding the right phone and plan for me. I was pleased by his service and knowledge of the various phone options. I am completely satisfied with my new phone and happy to call Verizon my new phone carrier. Thank you Andy! read more

I had an iphone 6s and knew how badly I needed an upgrade when it couldn't store more than 40 photos at once. I came here not knowing what I wanted or needed, but within 5 minutes, the staff here helped me choose a new phone (iphone xs) that perfectly fits my needs. It was my first time purchasing my own device, so they patiently explained to me how the payment/billing would work, and how to best handle them. I was in a rush because I had an appointment, and they helped me purchase the phone, pay for it, and move everything from my old phone to my new one within less than an hour. Couldn't have asked for better service. Thank you! read more

Came to upgrade new Iphones and Andy was very helpful and patient with explaining the options. Great service here, would strongly recommend!

Andy was a pleasure to deal with. He is patient and informative. We will definitely be returning for all our cell phone needs.