JC was super cool. Chatted with me and made it a personal experience super nice and gave me info on…read moregood deals.

Went here for help to install new phone but it was crowned, 10 people are in the waiting list and…read morethere were 3 customers are being helped. It will be over an hr to get help. Left to go to other store. Staff was nice and informed the long waiting period bad advice to go to other store or come back later. Plenty of parking since in a big shopping plaza.

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

I had to stop by Spectrum to return some equipment, and overall it was a decent experience. There…read morewere only two employees working at the time, and both were tied up helping other customers--one explaining mobile services and the other going over cable details, which naturally takes some time. The wait was a bit longer than expected, especially since I was just there for a quick return. That's really the only reason I'm giving 4 stars instead of 5. That said, I understand how things go--sometimes it's just not fast-paced, and you have to be patient. In a way, the experience reminded me that everything doesn't have to move at full speed all the time. The staff was doing their best with what they had, and I respect that.

I normally don't leave reviews, but what happened at this Metro by T-Mobile location needs to be…read moresaid so other people don't go through what I did. I purchased a hotspot device from this store, trusting the staff to set me up with something that would actually work at my home address. Instead, they knowingly used a different address in their system just to qualify the sale -- even though they were fully aware the service would NOT work where I live. From day one, the internet barely worked. I went back multiple times and was repeatedly told the issue was my plan -- that I needed to upgrade for better speeds. I trusted their guidance and ended up paying more and more over the course of October, November, and December. I even upgraded to their highest plan, thinking it would finally fix the issue. It never did. They had me moving the device all over my apartment, troubleshooting, and basically making me believe the problem was on my end -- when in reality, they knew from the beginning that the service was not compatible with my location. When I finally contacted customer service, I was told that multiple customers had complained about the exact same situation at this store. That says everything. I returned to the store to resolve it, but the manager has avoided me for months. Calls were not returned. Messages were ignored. I was even given an email address that led nowhere. After spending around $300 on equipment and service that never worked, I was offered absolutely nothing -- no refund, no accountability, nothing. This is not just poor customer service -- this feels intentionally deceptive. Selling a product you know will not work at a customer's address, then pushing upgrades to take more money, is unacceptable. I strongly recommend that anyone considering this location double-check EVERYTHING and be extremely cautious. Based on my experience, I would not trust this store to give honest or accurate information. Very disappointing experience.

Had a wonderful experience here! A friendly Turkish girl helped me with my phone transfer when no…read moreonline or no other stores was able to do it. She fixed my phone technical issues within 3 minutes. She's a pro! Thank you Turkish girl for helping me and making me experience with Metro very pleasant!!!

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Fast and efficient customer service. Kudos to Jonathan for amazing amd informative service!read more

I walked in as soon as the store opened and I was greeted by Renee…read more She was very helpful and answered all of my questions regarding my phone upgrade, data plan, and other miscellaneous things. She was very patient in getting my whole family plan setup and did all of the transfers for us on the spot. No funny business, great advice on saving money for our family plan, and very professional service. I will be coming here from now on. Thank you Renee!

Awsome! You will get better options…read more Forget about direct stores. I just walked in for my S4 warranty. She took care of it. Very helpful and kind. so~ Nice. And she looked in my account, then she explained to save monthly bill and some upgrade options. Thank you, and see you soon.

Gas professional service even had extra phones to choose from when I got to his location. Would…read moretotally recommend this business

Legit place to get phone fixed. Price is also better then other places in town, and definitely…read moreworth it. Jason is a professional!! Definitely recommend!

Signed back up with Boost , I should had never left, always helpful when I walk in store . I am…read moreelated that I am back with boost

Give the team 5 stars I been having another…read morecarrier For years always denied me in many ways Once I switched carriers I just found everything I was looking for thank you for the team for being such great customer service

Life Saver! I had an issue with my phone and took it to the Samsung Store. First time going into…read morethis store for service, or even buy. I was a "walk-in", no appointment, and I was told it would be an hour (which was accurate). After that two techs helps to fix my phone (Vince and Bryant). Both were very professional and helpful! I was told it would be approximately an hour to perform the service, they run diagnostics before and after. I have had Samsung phones for many years and very pleased with their products. I have always just bought them through Verizon. Not any more, I am only going to buy through the Samsung Store. Their stores are just like the Apple stores with very knowledgeable staff and well trained staff. Thank you!

My friend and I came in the other day because he needed to get his camera lense replaced. We had an…read moreappointment for 11am, and was helped right away when we entered. This is a newer store, so it was very updated and well-maintained. The workers here are pretty friendly, and there were a lot of Samsung products on display. The entire process took about two hours. They're located inside of the Cerritos mall, right next to the Garage clothing store. We went on a weekday noontime so it wasn't very busy, which made the experience a lot more pleasant.