Great experience at the Verizon store in Cypress. Tyrone was very patient and explained everything so well Service was above and beyond!!!!!!! read more

February 2026 I purchased a new iPhone 17 from Verizon in cypress. This is my business phone. After signing up I was given a temporary number. And the sales rep said it would transfer my old number in 1 hour. That didn't happen. 5 days later and after going back to the store every day it finally transferred. Needless to say it affected my business very badly. Then on May 12th one of my employees came to me and said "what's wrong with your phone we have been trying to call you". I checked my phone and when I tried to make a call it said CALL FAILED. I went back to Verizon to try to find out why. The rep tried to correct the problem but he couldn't. He then tried tech support. The lady in tech support tried for 30 minutes still it did not work. Then she just hung up on us. The rep called back and got a man. Again he tried but still it did not work. After being there for 3 hours I was told it would take 24 to 48 hours to restore service. I came back the next day we tried again still it did not work. I went to Walmart and pitched a pre paid phone just to try to contact my customers. On May 14th tech support said they would fed ex me a new phone one night but I had to pay $12.99 to have it shipped to me. I didn't want to pay they should have sent it to me. But after arguing with the lady at tech support I finally paid the $12.99 for the phone. It did arrive at my house until May 18th. 3 days later. Finally it's now working. But I am now afraid it may happen again. 2 days later I got a call from Verizon they wanted to compensate me for the time my phone did not work. They offered me $65 per month off of my bill for 1 year. I told them no I lost close to $2,000 in sales from my business and I had to buy a temporary phone plus pay to have the new phone shipped to me. After arguing with her for 30 minutes I told her I was going to file a case in small claims court. Again we argued more. Finally they decided to compensate me $2000 credit on my phone so I won't have a bill for at least a year. But this sill does not help me for the money I lost. The first phone I had was defective and they should have known that in the beginning. I finally settled not that I wanted to but because I just was to angry to keep arguing as soon as I can I will get away from Verizon. read more

When it comes to this Verizon wireless store front. DO NOT COME HERE. They have added charges to my account that I didn't ask for. They charged my account 3 times for the same services in one month along with taking a service off my account that mysteriously came back. We also traded in our phones which they accepted and cleared but now I'm in paying off 2 cell phones when I was shown and told the phones cleared there standards. I have been on the phone with Verizon Wireless for months and still haven't gotten the problem fixed. The problem is they provide amazing service in my area compared to their competitors so I unfortunately have no place to go to. AVOID THIS LOCATION AT ALL COST read more

Walked into the store yesterday around 1:30PM. Greeted the staff and LUPE responds: 'We'll be right with you.' After about a ten minute wait, she then in SPANISH says: '¿Cómo le podemos ayudar?' Good thing I know Spanish too but thought-at what point did we speak Spanish? Moving on here, she takes my info and starts to work on my cell. It had a cracked screen cover. Now, a previous customer walks in (apparently they told her to leave and come back and her cell would be ready.) Are you ready for this here? Lupe STOPS what she's doing with my cell and continues to help this woman that walked in. Never once saying: 'Excuse me Sir, let me just finish up with her and be right with you.' Better yet, tell that customer, 'Almost done here and I'll be right with you.' Lupe had options. Multi tasking is not for everyone. In walks Julian, the Employee of the Year, with all respect. Not only does he pick up where Lupe left off but he did all this in 7 minutes! DM's out there, take note please. A customer MAKES or Brakes a business. I know because I owned one for over 20 years. I do want my customers to come back. Let's retrain Lupe and get more Julian's PLEASE. So unfortunate. Do CONGRATULATE Julian on his very EXCEPTIONAL service! read more

Horrible experience. I ordered my phone online to pick up at this store. They never alerted me to pick up so they cancelled my order. I went back to pick out my new phone, the didn't give me full credit for my old phone as I was promised online or credit me $10 a month on my bill like they said for the inconvenience of cancelled order. I work crazy hours so I was never able to go back and complain. read more

Ive actually had to intervene on behalf of customers with some of these "salespeople" who were seriously abusing seniors who did not quite understand that they were being mistreated by the staff. hard to say what their angle was? Maybe its just the way i was raised, but when an older person looks worried and confused about why theyve been stuck in a cel phone store for over 4 hours, you know somethings seriously up. All i can think of, is that they were being worn down, so they would make a poor decision in order to escape the madness. besides their obvious rudeness to customers, when the store first opened it looked like it was empty and you were entering the wrong building, the only reason why i went in to begin with was that they had a sign up in the window that said to come in and ask them about universal lifeline service. When i did, the salesguy, said "WHAT THE HELL IS THAT?" i explained the basics of that service and showed him the sign in the window. he simply said "I HAVE NO IDEA WHY WE WOULD BOTHER WITH ANYONE NOT SPENDING ANY MONEY HERE?" He then told me not to bother him and just to call Verizon directly. i hit up another Verizon store in Cerritos ca,(by the wal-mart) where the salesman apologized and gave me a few details i needed... If youre not sure and need help from a Verizon retailer, got to Cerritos where they were very polite and open to my questions about any of there services.. the difference was worth the trip. You should seriously avoid this store at all costs. im assuming the service is the same, but the way this tore has been run has been amazingly bad every time ive made the mistake of stepping inside. read more

I've been a Verizon customer for the past 23 years. I have never had a better experience than here at Cypress Verizon. Ever. Chris is amazingly patient, deeply knowledgeable, and genuinely here to help his customers. Really. I had to visit his branch SEVERAL times due to a transfer issue from AT&T, and his calm and helpful demeanor said it all. I did visit a couple other branches near by in my area, but I will be returning to Cypress Verizon simply because of the customer service. read more

Update: so i had received my bill from verizon and i was wondering why my bill was almost $1000. I do have 10 lines which included the hotspot that i originally went to this store to upgrade which i thought they helped me out with. Turns out they just added a new line to my account instead of upgrading my original hotspot line. My original hotspot on my account that was supposed to be upgraded had a charge like if i had the hotspot and it said i owed $400 on that hotspot when i didn't have it. The reason why i wanted to upgrade my original hotspot cuz it was time, my hotspot wouldn't turn on anymore and i couldn't wait to get it in the mail. Not coming to this store again. Beware of this store they rip you off read more

I had a huge stressful situation with my mom's phone under my brother account ! Now my brother doesn't want to pay her bill. I had to set up new account but she wants to keep her phone & same #. I went to Verizon's store transferred to Royalty Dept. it was very difficult situation but representer name "KEN " was so helpful & patients with me and handled it perfectly what way I need to be done for my moms phone. Over an hours with customer with care & friendly attitude made my day!! I was so happy with service( he even did follow up service for me at the end of service!!!!! KEN is winner for me !!! I'm with Verizon for long times, he treat me like a royal customer!! Should be proud of having KEN as part of your Team!! Keep up the good work KEN & Team! Person like KEN makes customers to come back:))) Thank you so much KEN ! read more

Left the store because the employee told me to call verizon to ask them why my data plan went up. Managers clearly forgot he works for verizon, customer service is a joke at this location. read more

I had a great experience at the Cypress store today. Christian was very helpful, patient and knowledgeable about the phone options. Great job! read more

Great service! Everyone that works here is extremely friendly, knowledgeable and helpful! Went in to upgrade my phone, and Kris looked at my account and was not only able to get me a great promo on my phone he actually saved me money on my monthly bill, only Verizon I will go to from now on! read more

This store told me they had to charge me $40 to transfer my cell service to my new phone eventhough I already have a Verizon acct. I had already transferred all of my data so it was just the service that needed to be transferred. I went to the Verizon store in Anaheim Hills and they took care of it in 4 mins and told me there was no charge since I already have an acct. The Los Alamitos location cannot be trusted. read more

We talked to Iyana at this store back in November and I wish I would have stuck to my gut. She had no knowledge of the phones and came off as if she was under the influence or something. I can't tell you how many times she said "sorry, I'm out of it today" when trying to do the simplest task and then laughing it off. I gave her the benefit of the doubt because it was towards the end of the day and I figured maybe she was just tired. We stuck it out because we needed new phones and hoped to take care of it before the end of the year. The phones were on back order for 3-4 weeks, so they said they'd call us when they came in. 1 month later still no phone call and almost impossible to get ahold of anyone at the store. Finally went back in today (2 months later) to find out that the phones had come in but no one contacted us. To make matters worse, Iyana quoted us bad information that the manager said they could not honor so we went from a $1660 discount for 2 phones to a $400 discount. I was not impressed with the customer service from the manager once he realized his employee totally screwed us and wasted our time. Won't be coming back to this location. read more

I went in on a busy Saturday for a new phone. Was helped very quickly from their friendly staff. Although I had to wait, they made sure I was comfortable. The new phone I got works great and the old phone trade-in process went smoothly. Everything I was told was what I got which built trust. I was hesitant to go and worried something might change between getting my phone and trading in my other one but I was pleasantly surprised. read more

Beware of this store changing your plan without consent! We had the Play more plan and it was switched to the Unlimited Welcome plan which is not comparable...no hot spot, no device trade in credit promotions. Didn't realize the change until we tried to upgrade another phone. Now they say it's too late to change back. Very disappointing. I would recommend only going to an actual Verizon store. read more

I recently purchased a phone from this location. My experience was not good and I contacted Victra. They responded via email and stated I had a promotion attached to my account and therefore they would be sending me a Corporate Refund check. That was 2 months ago and no check and no status update from Victra. Be cautious with the Verizon Victra store in Cypress. read more

The people here are just plain lazy. Tried to come in for assistance and was straight up lied to in regards to authorized users. I was told I would have to have an authorized user login to the account to give me access however I was able to do it myself and I'm unauthorized. Why lie to your customers and make things harder? Sad. Never coming into this store. read more

The customer service is good but it would be nice to be acknowledged when you walk in. This business is small so there will always be a wait, specifically on the weekends. They recommended an appointment but the number redirects you to a corporation so if you want to do anything in person i do not recommend you call. I got a watch Ultra and the new iPhone 14pro max which i got all before Christmas so thank you guy for that! Overall, i will be coming here again if i purchase anything new. read more

I've had multiple terrible experiences here. I purchased a new phone in June using a trade in promotion. I left my old phone with them and qualified for an $800 trade in credit. This store never sent my old device to Verizon so the $800 was charged BACK to my account. I called Verizon and the store multiple times and visited the store two more times in person. I was told a manager would call me and he never did. I went in person and the manager told me corporate would call and they never did. I have to wonder if they are straight up just scamming people. They did finally send my device sometime in July but only authorized a $400 credit. They also didn't switch me to the right plan so I was charged extra for that. Due to their errors and inability to fix them my bill increased by over $50 a month read more

I went back again yesterday, after three months, to get my $78 credit for an Apple Watch I traded in. Again, no help? No satisfaction? I told them if I don't receive my credit, then give my watch back. My next step is to contact Verizon's corporate office in New York. read more

ZERO stars Employee today did not help me with anything. Need better customer service training. Couldn't even give me a phone number on who to call to get help. read more

I had 3 Gizmo lines for my granddaughters and they have had difficulty getting to work earlier this year. After researching this I learned that the reason for the non-functionality was that they were 3 g devices and Verizon had already started dismantling their 3g towers earlier this year. So the use of 3g devices are hit and miss, depending where you are. But that complaint is about Verizon, not this store. My gripe about this store is the following. After I took delivery of a new Gizmo II from Verizon and brought it to this store and asked them to upgrade one of my Gizmo lines with it. After I looked at my bill recently, I discovered that they had added a 4th gizmo line instead of upgrading a line. I complained to Verizon about this and they told me that the new device is NOT shown as an upgrade. read more

Hi: I have been a loyal verizon customer for over 10 years with 4 lines paying over $200 per month for service. I recently went into this Verizon store for help transferring data from my old iphone to a recently purchased Verizon new iphone. There were five sales reps just standing around talking with no one else in the store. I asked for help since and they refused to help or look at the phone unless I paid them $40. This is lowest level of customer service I have ever experienced. DO NOT purchase any phones from this store as they will charge you for help! However they are quick to sell you phones and service but once you purchase there is no assistance unless you pay them a ransom fee. Because of this situation I will be returning my new iphone and going with a different carrier. I guess Verizon just lost a loyal customer! read more

I purchased 2 phones and traded one in. When I got home I realized my trade in was not on my receipt. I called the phone number on the invoice. Their phone number goes directly to Verizon, who told me they do not show the trade in. They tried to call the store but would not give me the direct number which is no where on line. Verizon could not get through to the store. I called 714- 527-1600 eight times. Again this is a Verizon number that has to contact the store themselves.. still not able to speak with someone at store. Someone at the store please contact me. UPDATE:Never heard anything from the store. My husband drove to the store two days later and explained the trade in phone was not on the receipt and Verizon did not have any record of it. The sales girl then found his phone in a draw at the store and processed the trade in. I Would think twice before you do business here. read more

Michael opened my new phone box and started upgrading software withought my confirmation and telling me about any charges beforehand. later he charged me 40 bucks in the name of setup fee. I would have simply denied the setup service if he informed about any charges. Thats simply unethical ,cheating and unprofessional read more

If I can give this store less stars I would. We were sold a plan that was to be cheaper than I was paying already. Come to find out it's 40 more a month! We were sold on hey we get a loyalty discount, senior discount and a Disney employee discount! I called Verizon to see what's going on, come to find out their is no such thing as a senior discount, Disney employee discount is not available on this plan. Victra you guys need to be shut down for this crap or someone needs to be hold accountable. This is not cool, these people are taking advantage of you selling the world but come to find out lies were being sold to us. I could have stayed with T-mobile if I wanted to get screwed this bad. read more

I drive all the way in traffic to this store, just for nothin, because however is in charge decide to close the store 30min early and take a nap in the back. I just waste my time. Never ever this store. read more

Verizon - Mobile Phones Near Me - Cypress, California

Lousiest service ever at this location. First we went to get a trade in deal from Verizon offer and we're told there wasn't one and they tried to over sale us on other stuff and additional cost. Eventually we dealt with Verizon online service and got the trade in same day with full offer and only ended up paying for the activation fee and sales taxes. Since we were able to get this deal we decided to do two additional trades on two other lines. We paid and only waited for the pickup confirmation. Confirmation never came but we received a transaction cancellation. We decided to go to the pickup location (this one) and the same guy from the previous encounter had decided to simply cancel the entire order because they did not have one of the phones we had ordered. No call. No text. No offer for a different color phone. Nope they just canceled it and moved on. Avoid this store at all cost. They aren't worth your time or money. read more

I would give this store location more than 5 stars rating if the app allow me to do so. Last month I came to the store and needed help to port my account from t-mobile to verizon for good promotions. Dylan, a store manager, spent hours with me to call verizon customer service and talk to them. My problem solved perfectly. Contrast to this, a few moment earlier I had visited the verizon kiosk inside costco which was a few steps away the store (5401 katella ave, cypress, ca). Three employees refused to help me out and told me to make a call myself. I told them i did call verizon many times for 5 days but my problems were still there. They just ignored me and kept talking to each other. I was so mad and hopeless but decided to walked away. Dylan is the reason why i did not switch back to T-Mobile. Thanks again!!! read more

TLDR: This isn't a Verizon franchise-owned store, so you aren't getting the customer service you might expect from Verizon itself. Not only did I not appreciate the way I was spoken to, but I was actually lied to in an effort to make me spend money I didn't need to spend. Read on if you want the deets. I came here needing help from an organization that I thought I could trust. My current iPhone died out of nowhere, and I also lost my job in the tech layoffs so I really hoped I could get a replacement. Came to this store and told them my situation, especially the part that I didn't want to spend any money if I didn't have to. A sales guy (I believe his name was Daniel, but I could be wrong) very much behaved the way you'd expect a sales guy to behave. At first he was helpful when he looked up my account info and told me that my family could be saving more money by moving to a new plan, but when it came to fixing my immediate problem, he told me my only option was to buy a new iPhone. From there, he brought out the only iPhone 14s they had, none of which were the color I would have wanted. When I told him I wanted white, he said they didn't have it, nor did any other Verizon stores in Orange County. So basically, I needed to just buy it there and now. I felt so defeated; I needed to drop all this money and on a phone I didn't even want. I asked him to give me a minute as I weighed my options, and after giving me less than a minute to myself, he proceeded to say, in a very condescending tone, that "it's just a color, it shouldn't matter." When you're spending that much money on a device you'll be living with for several years, yes, it does matter. The longer this went on, I started to feel very pressured and didn't appreciate the way he was speaking to me. The things he was telling me also just didn't seem right. I decided if he wasn't going to let me process this information in their store, then I'd go somewhere else, so I left. I went to an actual Verizon store in Fullerton and received not only exceptional customer service, but they confirmed this guy had lied to me. They had the iPhone 14 in the color I wanted, and said there were other stores nearby who had it, too. Not only that, but they told me my family's plan had insurance on my phone, so I actually didn't even need to buy one if I didn't want to. They sent me the same iPhone I currently had the next day, and all I had to do was send in my old one. Suffice it to say I was very unhappy with the way I was treated here. I'm glad I had the sense to step away, even though I was desperate to get my phone back up and running. "They're just trying to make money off of you, and at a moment when you're vulnerable" is what the proper Verizon store told me, and it is so true. read more

They were very helpful. The Verizon store on their parking lot was not.. We had two phones to update & the Verizon Kiosk in Costco was very helpful. I love people who want your business, I always helped my customers, when I worked. Lidia Ruiz the Kiosk Manager was so nice, we came back to do our upgrades with her. Why open a store if your not into helping people. The store in the parking lot will not see us again. I value kindness & consideration. That is why I went into Costco! read more

Iyana was really helpful, nice service, friendly environment. She did an amazing job.

Mo Bhatti must be your best employee. He was patient, he listened and realized I needed a new phone. He arranged for a new phone and sent back the old phone. Verizon should be thrilled to have him as an employee. read more

Good morning Verizon's Wireless I would like to thank you for your Excellent customer service on Sept 14, 2019 11am. We walked into the store, floor manager assist us with a smile The wait time was for a brief moment. My name was called, Alantimoteo was Professional I explained my situation And grief That I had received from a non Verizon Corp store ... Thank God For Alantimoteo!!!! This young man made a complete difference. The Previous store wipe out My important & memorable documents let alone I spent 7hrs later he requested I buy a new phone... Experience is the Best Teacher and that's Real Talk !!! Moving on to a positive note, What I Know For Sure , Is that Honest people who sincerely acknowledge a customer's frustrations and then (Calmly Expidited) All my Samsung S7 Issues just knowing what to do!!!. Alantimoteo you're the Best Keep moving ! Your ATTITUDE I CALL AWESOMENESS read more

Had a great experience with the general manager Moe and Jake! top notch service and also very knowledgable. had a broken phone and was in distress, saved me money on my bill and also took care of my phone transfer and accessories for the phone and tablet. Wonderful read more

Thank You To Jose for helping me with with charging cord and adapter issues for my I phone he gave great customer service more than I can say about trying to do things over the phone which required 5 phone calls which was big time frustration! read more

I was very happy with my experience here as they helped me activate my new phone. Great customer service. I can't say the same about the 2 other verizon stores I went to before them. This will now be my go to verizon store. read more

This is an indirect Verizon Store. Not the Direct corporate Verizon Store. When you call customer service all representatives recommend you walk out immediately and go to Thier Direct Corporate Stores. I asked several times how purchasing my phone at this store will impact me negatively opposed to going to the direct store and the reps just shrugged and said it doesn't. And thats the case...Until you have a problem! And that's why Customer Service Highly suggests you don't purchase your phones here. I had a terrible experience the other day at this store and I'm still waiting for them to credit my credit card as promised without the penalty restocking fees and extra charges as my phone was dead on arrival. Huge disconnect where my phone received no text messages and intermitted phone calls. Which to their credit happens at times but they were out of stock of my Note 5 and would have been left stranded with no phone till they could order me one. Which as any parent knows is terrible when you can't be reached by anyone handling your children. That being said they are still trying to stick me with BS charges and not giving all my money back so i could buy my phone at the Direct Store who has one immediately for me. (Really not cool) Causing someone more Financial Hardship when it legitimately didn't work out. I highly suggest driving down the street and purchasing your phone at the Verizon Store Directly. Save yourself the extra HEADACHE. ^AFTER POSTING THIS "Ashley, we are sorry to hear about your experience with this store. This isn't something we like to hear. Please give us a call at your earliest convenience at 208-685-1488 or email at consumeradvocacy@gowireless.com so that we can get a little more information to see if there is anything we can do for you." Marci from their customer service reached and worked everything out with me. I wish that this customer service number was given to me while in the store...they might have been able to retain me as a customer. read more

Small location near Costco. Parking a definitive problem at times. Switched to Verizon this past week. Three lines. Took a little longer than I expected. Did not explain costs of transferring lines so took one star off. Minimal selection of accessories. read more