Greg did a great job. He made a process that, could have been arduous a cinch. Greg is a wonderful…read moreemployee, and Ron is helpful too. They are good men, and props to them, as a busy location. These gents have to handle difficult circumstances, but do so with a positive attitude. Thank you to them for their service. Nice store with lots of toys. Easy to get parking, which is a premium. Do remember that this is a contractor of Verizon Wireless, so they cannot handle corporate side stuff. After dealing with Verizon Wireless last night, and this morning, they finally got their act together. There have been aspirins taken, but this is not the fault of this store. Thank you gents as your knowledge and experience, is absolutely solid, and I appreciate your help!

I had a fantastic experience with Ron! His friendly and attentive demeanor made all the difference…read more He took the time to address all my questions and concerns with great care. Highly recommend his service!

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

I live in California and been having account issues for over a year. While visiting Fairfax area I…read moremet Martin from this store who told me he could fix the issues. I was skeptical at first since four other stores and Customer service were no help. I was ready to make the switch to another carrier. Martin kept his word and a week later all issues were resolved! Finally someone who cared enough without expecting anything in return. Thank you to Martin and this ATT store!

If I could give a 0 star I will. This is the worst Att store I have ever been. From store employee…read moreand manager have no clue what customer service is, called me fraudulent when Im returning a trade in device with my pregnant wife, In person with ID in hand. The manager is even worse and trying to debate with me with terrible alcohol smells come out of his mouth. Att really needs elevating their hiring standards, those people don't deserve a job at all.

As others have pointed out these guys are straight crooks. They are an "authorized" reseller of…read moreVerizon, not flagship. They added all sorts of nonsense to my account, and told my wife flat out lies about having 30 days to return an iPhone (I misplaced my iPhone for less than 2 weeks), so they sent me to Verizon flagship store. Flagship told me they (Russell) don't know what they are talking about and had to drive all the way back only to call Verizon main line directly to get one of many issues resolved. In the process Russell had voided my previous agreement and between Russell and Verizon they voided $474 in device credits. Biggest scam I have ever seen from a company both Russell and Verizon. Honestly, getting ready to leave Verizon entirely over it and I have been a customer for close to 20 years with 7 different lines on the account. Caveat Emptor!

This store is straight garbage! I've been a customer for 2+ years had no problem. Went into this…read morestore and this little kid started to add a lot of stuff onto my account without my consent or form of signature and proceeded to lie about getting a promotion. My bill was $87 before I went in by the time I came out my bill was 180. Now my bill is messed up every month and I have to deal with calling every time. When I went to the manager and told him what his employee had done, he said there was nothing he could do about it. This store is straight garbage and I'm annoyed I have to deal with this. Thinking about leaving Verizon

ipad went into. STUCK. mode during a. routine. SYSTEM UPDATE…read more apple store restored it and it is now working properly

Our first time to this location. I usually go to Reston. It was half hour before closing. The…read moreAsian lady, whom I believe seemed to be the manager... did greet us, but was extremely aggressive, abrupt in nature when I asked her questions. I asked her a question and she abrasively answered like I was stupid," What do you mean?!" Also. I observed she quickly walked off after greeting us instead of fully engaging with one customer to make sure their questions, visit was understood fully. To make matters more cringy, and uncomfortable , she was blatantly gossiping to the black male security guard about another co-worker bad mouthing her saying, "Yeah, she's crazy . She's too much." I felt the tension of staff, and it totally dissuaded a positive experience. I've had much better experience with Reston staff.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

Such amazing service here and affordable pricing!!! I'll be coming here from now on!! I was going…read moreto the same person for like 3 years to fix my phone, but this company definitely doing it right!!! When you go there ask for Naim. My phone was completely shattered in the back and he only charged $85 for the phone repair. The side power button didn't work after the repair so I took it back and he fixed it no additional charge.

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

Ali Repaired a Lenovo Ideapad with a broken hinge…read more Professional Efficient Repair Charges are reasonable. Highly recommend

Best customer service I've ever gotten getting my phone repaired hands down. Everyone on the staff…read morewas trying so hard to help and make it the best/easiest experience it could've been. After they repaired the front it still didn't work so I got the back replaced as well. Come in and they tell me they were able to fix it without changing the back and saved me $300. These guys are amazing and do everything same day. Really amazing experience and I will absolutely be going back. Shoutout to them for making this go so well even though we kept coming across problems we weren't expecting!

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop