Justin t was wonderful to me and my wife get her a new phone and making a transfer of my business…read morephone to my family plan while the Verizon phone center could barely speak English or listen to what we were asking for Justin stayed patient and professional as the made it take way to long to complete the service

We had excellent help with Arianna but my husband & I went back & someone else was working. There…read morewas other customers in the store & basically the person didn't want to help us. She told us that we would have to call the corporate office ourselves. I got mad & walked out ( why should I do her job ). My husband stayed in there & she then told him that what we needed done could be done by them but we would have to come back the next day because it could take up to an half hour. As I said no other customers were in & she was just sitting there doing nothing.

Great store and great service!…read more I came in to pick up a SIM card for an older phone to have put on my account and also to get some help with an older phone I have, they saved me money on my plan and I also got a new phone for a great price! Very happy with my experience.

Watch out they will scam you. Specifically employee Mac. I went in to get a new phone only. Without…read moremy knowledge or consent Mac downgraded my existing plan and then added plan features so the amount on the bill would be the same hoping I wouldn't notice. A week later I get a notice that my "30 gigs of hot spot has run out". I thought wait a minute I have 200 gigs on my plan how can this be. Called Verizon and was told I now had a different lesser plan that was changed during my recent visit to the Canby Verizon store. Verizon did switch it back and I was told to visit a "factory store" not a "authorized dealer store" next time. Those dealer stores work on commission and are known for being shady. SHAME ON YOU MAC FOR BEING DIRTY

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

I had been waiting a few months to get a new phone while I was visiting Oregon to avoid the tax…read more The first associate wasn't very personable, but Malachi went above and beyond. I had some issues with my transfer and it was his time to shine! He sorted it out AND ended up getting my fiancé to get an iPad and an Apple Watch. He is good at his job. Someone should get him a raise.

Very rude and condescending employee. All I wanted was a billing cycle of my cancelled plan. I had…read moreto ask 3 times. The $83 monthly bill had been withdraw from my account 6 days prior to cancelation and expected a refund. Each time I was met with rudeness. Tall guy, slovenly appearance, hair looked like he just rolled out of bed. Hope my letter to t mobile consumer affairs gets action.

Having previously dealt with the TCC in Molalla, I knew this was an authorized retailer, and not an…read moreactual Verizon store; but when your phone dies (endless reboot loop) and can't be fixed while staying in Silverton, you do what you gotta do. With that said, Freddie was awesome! He was training another employee while helping customers, and was obviously a little short-staffed. After their system came up, they helped me find the best phone for my needs, and did a great job of getting everything switched over to the new phone. During the whole experience, Freddie was always knowledgeable and efficient with setup and transfer, and he did a great job of getting me out the door with my new phone -- even while training his apprentice. Well done.

Great customer service today from Colton M. He assisted me with a new screen cover & installing it…read more He was very patient and kind.

Best store ever. Very fast and friendly and professional. I needed some account questions answered…read more Plus reviewed my account to save me a ton of money. Would 10/10 recommend

Soooooo rude and unhelpful. Went in to buy the newest iphone, didn't mind if it needed to be…read moreshipped, not in a rush. It was a guy name Gerald & another man working. Gerald was nice enough but the other guy didn't even pretend to hide his horrible attitude. It felt like I was bothering him just being there. He was rude about the account and just had the nastiest attitude the whole time. I'd recommend going to another other verizon.

Went in to get a laptop for school. Went in expecting to pay about 300 dollars as that is what I…read morehad found for what I wanted spec wise. I was able to walk out with a nice Sony Vaio for only $180. Been using it all night and it has no problems. I will likely check em out again once I get done with school to try to find a gaming pc :)

From the owner: Cell Phone Repair, Computer Repair, Prepaid Wireless Services, Internet Services, Cell Phone Sales,…read moreBill Payment

We came in here as this is now our local store. We had to return two iPhone protector covers that…read moreHillsboro sold us and they were not for our phones. Twice the same Hillsboro location gave us the wrong covers. So frustrating. Newberg returned them no problem. We went back a few days later to look at wifi/hotspot options for our new living situation. The salesman was honest with us and our needs. We will definitely be back to this local store for any further needs.

This store has the most horrific customer service. The only other place that ranks at the bottom of…read morethe barrel with them is Xfinity. At all costs, do NOT do business with ATT. Also, if you pay off your recently-deceased mother's iPhone, they refuse to remove the carrier lock. Understanding that corporate is responsible for whatever carrier locks they have in place which also directly violate the FTC's Feb 2024 law changes, no one in the store will even tell you that. They'll tell you to call in and sit in phone tree hell eleven different times until you get someone that will tell you the rules. And as soon as you also say you're moving your dead mom's husband to your plan to save him money, they'll sit down, watch YouTube videos on their phone and won't even talk to you or assist you with assistance on the account you're closing, which is ironic considering you're closing it because your mom died and your parents were severely overpaying for two phone lines and one financed phone. Happened on 10/29 to me. I'll do everything in my power to make sure everyone I know is aware to not do business with ATT (and Xfinity whose Newberg store is equally horrific).