Horrible service!! I have been with Verizon for over 15 years and unfortunately I just got two new…read morephones otherwise I would end this business relationship!!! I have been to Verizon three times and once again I'm sitting here waiting. If the sales guy would have spent ten minutes with me once everything started downloading I would not have had to come in two other times. I came in the second time and the guy said he doesn't know how and to come back. BS!!! This manager yelled at me after the Verizon tech support on the phone told me to take pictures of the employees because they were joking around. The tech guy heard this guy laughing and the conversation they were having. I was doing what I was told. Tech support wanted me to send him the pictures to show his supervisor because of how poor customer service was being. I'll be also contacting the better business bureau

I stopped here on my way through town in need of a new phone, not only was there a long unnecessary…read morewait... The customer service was AWFUL. I felt that they did not want to help us and were just kind of rude. I went to a different Verizon and was in and out with a new phone within minutes.

Supposed to open at 11am, but they put signs up saying they wouldn't open until 11:40. Myself and…read moretwo others were waiting since 10:50. More people showed up closer to 11:30-11:40, and who did they take first? The handful that rushed through the door past all of us who had been waiting. They asked us to sign in, but then skipped right over us and served others first. The staff clearly saw us waiting at the front before opening, and still ignored us. Pretty messed up and extremely frustrating. And then, after all of that, I still had to wait an additional 30 minutes before anyone helped me. When I finally got service, the rep couldn't even fix my issue. My cellular watch can receive calls and text just fine, but it can't make calls. Instead of troubleshooting, he was in such a rush that he just pushed me off to Apple Support or AT&T phone support. I didn't want to sit on hold for hours, so now I'll have to try again another day -- and the problem still isn't resolved. If this is how they treat customers before even making a sale, I can't imagine how they handle actual service issues.

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

This store , or any other CC locations, do NOT take cash payments for your bill..meaning , you cant…read morejust go back to the store , where you bought it, and pay there with cash... Disappointing and quite the hassle to pay bill without a crecard.

This place is quick and amazing! They've fixed 4 of my phones screens! Definitely recommend!!!read more

Came in for a screen repair on my iPhone. Quick and easy. Fair price and quality work.read more

Absolutely love this place! The staff treated me like family from the moment I walked in. Service…read morewas quick, easy, and hassle-free they had my computer fixed in no time. You can tell they genuinely care about their customers. Highly recommend to anyone looking for a repair shop they can actually trust

The excuse was that there was a shooting at a different location many weeks prior.. but they failed…read moreto explain why my laptop was with them for 2 weeks before anyone did a diagnostic. It ended up costing $180 dollars and instead of fixing the issue, they permanently broke my graphics card. This place is LUCKY this 1 star review is the only consequence for their incompetence, since I've since moved on to better hardware.

The employees are very friendly and knowledgeable! Over the last few years the service has…read moreincreased.

The service at this store is top notch! One of the best stores in all of Portland, Oregon area! The…read morestaff is super kind & knowledgeable! They really know their stuff! I am really happy with the internet and mobile services I am getting! :)

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

I have been with Consumer Cellular for years now and I still can't believe what a unicorn they are…read more There customer service is downright lovely and helpful. Their prices are extremely reasonable and they're not trying to take advantage of their customers. There's no hidden charges or sneaky small print. I tell everyone I know to get their service from CC. I have never had such a consistently wonderful experience with a cell service provider. They give me hope for the way that businesses can operate, putting customer needs first. Couldn't recommend them more highly.

We have had GREAT visits to this location and help from this store staff, and we are so…read moreappreciative of all their assistance! I got my pixel 10 here and they were very good at getting it set up for me AND transferring data from my old phone to the new one. I plan to return this week to get some more help with erasing data from the old phone so it can be donated, and helping me know how to best preserve the battery power on the new one.

If you love getting ragebaited by incompetent customer service representatives and being placed on…read morelong holds, then Verizon is the company for you! If you're like the rest of us and want fast and efficient service, please take your business elsewhere. Their customer service is not only hard to reach but is also usually a complete waste of time. I have spent long phone calls accomplishing nothing. They either drag you in circles or tell you you can't make changes/updates to your account.

Benjamin was excellent | Quick service…read more It was my first time coming here to get my phone upgraded. I didn't realize that you can book an appointment, so I just walked in and had two folks ahead of me. I ended up waiting only 1 minute before being approached by Benjamin. He was friendly, knowledgeable, and helpful. He helped me upgrade my iphone 13 pro to a iphone 17 pro. I've had this phone for 7 years. He looked up my plan and customized my order to what I wanted (silver, 512gb, keep my old phone). He looked up any promos and ways to bring down my total monthly bill. He had me sign some papers electronically, and I was out the door within 40 minutes. I synced my phone myself at home. The whole process was about an hour. The store is bright and clean. Lots of clerks available to help. I will come here if I need any assistance. Thanks, Benjamin!

This place is not interested in helping you out. More worried about not working an extra minute…read morepast closing

unhelpful phone, store, and online support aligns with widespread complaints. A 2025 Reddit thread…read moreon r/mildlyinfuriating details a Verizon customer unable to cancel a pending order for a gift due to inventory issues, with customer service offering no resolution. Reviews on sites like customerservicescoreboard.com also highlight Verizon's poor follow-through, with one user stuck after a cancelled iPhone order and no refund. The outsourcing of support to undertrained staff, as you mentioned, is a common grievance, though I can't confirm the specifics of their hiring practices.