Great service, friendly staff, and they made everything quick and easy. I'm very happy with my…read moreexperience and would definitely recommend AT&T.

If I could give zero stars I would. This has to do with rep Camryn mainly who lied to me on…read moremultiple occasions. She has lied multiple times about the district manager changing, which the district manager is still the same as when I previously worked there. Secondly she has been dishonest about when the tills get pulled and not being able to take cash payment. Yes I get some things may change, but I would be pretty sure they shouldn't be pulling the tills an hour early if no big deposit was made. I have even been told when I come in earlier in the day to pay previously that if I don't have exact change they cannot provide me with change. I understand that there's only a certain amount of change but to tell someone that almost immediately before they state how they are going to pay isn't the best customer service either. The fact that she has been dishonest with me many different times makes me wonder if she has been dishonest with other customers multiple times. I would highly suggest if you go to the store for anything there to maybe ask for help from someone else, because if its just simple things like this if you are getting a new phone or new account how do we know this rep isn't being dishonest with that as well? I would just be cautious if doing any transactions or sales with this rep. To be quite honest as a customer and having this experience makes me want to switch to a different phone carrier. To have any representative lie to a customer in my honest opinion is not good customer service and maybe needs more training. Maybe if the tills policy did change it would help customers so that they do not waste time going there if there was signage outside that would help a lot and they dont have to put a sign that gives their cash or payment policies but maybe just a hand written sign that says cash payment temporarily unavailable. In no way does that advise of their payment policies that just advises at the time being they cannot take cash which is not illegal. There is no warning that they pull the tills early until you get inside to pay a bill. I would also say that when I have asked on multiple occasions for the DM name and been lied to by Camryn and another rep there that it had to do with my experience with calling customer service ATT phone number and the reps who tried to assist there. Yes I understand if the DM can't really help with 611 issues but they may have had advice on next steps. EX: when I was having tech issues with my phone and the rep from 611 turned off all my service instead of fixing the issue I know the reps inside the store could have helped but to find out that the rep from 611was helping or attempting to with things they weren't trained in I had wanted to talk to someone higher up and preferably not 611. One of the previous times I had asked for the name of the DM was because I wanted to let the DM know about a good experience with the store manager where I had felt the manager at the time had went above and beyond, Sadly they still lied to my face and told me the DM had changed. I would definitely say some of your employees at this location need better training or more training. The fact that multiple reps lied to me so many times when I asked a simple question of who the DM is, is terrible customer service. I don't know if they thought I was going to say something bad about them but it was always because I was trying to see if theres another person higher up than store reps to talk to before going back to 611 since 611 seems like everyone there is incompetent, however being scared still isn't a reason to lie to a customer and not tell them the DM name. If the DM name had been provided the first time I asked we wouldn't be here. At this point I will go all the way up to corporate with my complaints about being lied to during many different visits to this location and hopefully they will get further training on good customer service.

We needed two TVs and so we did research (Best Buy, Costco, Amazon) and decided to go to Video Only…read moreto check them out since we had never been there, but heard the ads everywhere. The reason we went to the VO store is because TVs have changed so much (and are constantly changing) and we wanted to chat with someone knowledgable about TVs. Granted each seller has their own preferred TV brands that they sell, but it was great to chat with someone about the brands, types, sizes and comparisons. At the Salem Lancaster Video Only store that person is Doug. He was SUPER knowledgable about the TVs and the different types and amenitites on each. He scrolled through the competition prices on line with me and explained in detail how Video Only sell their TVs, pricing and warranties, etc. He was extremely detailed so that everything was clear. Once we decided to go with the TVs at Video Only (two different brands), he gave me extremely valuable tips for setting up our TVs at home and was just an amazingly personable, professional employee. I even called him ON LABOR DAY when I was having trouble setting up one TV and he was there and told me what to do. It worked flawlessly. Doug at Video Only has made me a believer. Ask for him if you go to the store and you won't be disappointed!

Needed a new smart TV, sound bar and tv mount. Hayden was very knowledgeable, helped us to compare…read morefeatures of the diff manufacturers, sizes and models. Such a big decision- Hayden as very helpful, not pushy and just a great friendly guy. Was able to compare prices elsewhere, so I know we got a good deal. You can't go wrong here.

We use it only due to proximity. Lines can be long. They do the job and provide the goods.read more

This store has gone out of business. And didn't bother to update yelp which says they are open…read moretoday. So annoying.

I picked up a pair of refurbished Bose Headphones (QC 25s) for $199. Like the Michigan City Indiana…read moreoutpost, the store is nicely stocked and displayed, and with friendly, attentive, and knowledgeable staff.

Customer service was outstanding . I ended going to the famous footwear at the beach and didn't get…read morewhat I was looking for . I decided to go to the one by my house and the manager apologized for the service I received and looked up the shoes I was looking for and ordered them for me. When they didn't work out the staff was very accommodating at returning the item and helping me find something that would work

Went there last week and while looking around the assistant manager was yelling across the room to…read morethe other employee "did you get your covid test today!?" "You did? Good just waiting for the results!?" Kinda not something you should be yelling across the room?

My daughter recently broke her glasses and I went in to see what could be done. The optician came…read morefrom around the back with food in her mouth, I could still see her chewing. She was not welcoming or helpful at all. She looked at the glasses and said yup they're broken and handed me a flimsy white piece of paper and told me to go to Hillsboro to get them welded. I asked what about just replacing them? She said oh yes I guess we can do that. This is my daughters very first pair of glasses, we just needed some guidance. I left and decided to call another location. I believe her name is Shaina. If she's not interested in helping she should probably stay in the back eating and leave the customer service to someone else.

Update: Shortly after my first visit, I went back and had my eye health exam. This time I was…read moregreeted warmly and quickly by the friendly front desk person to check in. I was taken back for the dilation and then I saw Dr Tyler Boulter. He was extremely nice - kind, compassionate & funny. He did his quick exam and explained what was going on with the health of my eyes and reassured me that there was nothing to worry about. My second visit was definitely way better than my first and at this point, I would recommend EyeHealth Northwest - Newberg to anyone looking for eye care. Remember: Whether you buy your glasses there or not is always your choice