I had a complex battery issue with my iPhone. The Apple store refused to service the phone, so…read morebased upon the Yelp and Google reviews of this particular uBreakiFix location, I stopped by. Jesse, like many of the reviews I read about him, was absolutely phenomenal. Extremely knowledgeable, personable, and repaired by phone back to working order. Thank you, Jesse! I'll be back for in the future for any issues and would highly recommend uBreakiFix and this particular location.

Jesse is very nice and amazing. My phone suddenly could not turn on after charging though the…read morebattery was full. I went in, he turned it on in a few seconds without charging me. Thank you very much!

This is the only tech repair place in Chicago where I've seen a chandelier - probably due to the…read moreWater Tower Place vibe. It's a good spot for cellphone cases, including older model phones. Prices for them tend to average $15-$30. They don't carry a large selection of expensive rugged cases or fancy designer stuff. Cellphone repair prices are fair, though be sure to ask if they're repairing your cellphone with OEM products or third party. It can mean a huge difference in price and performance (I would not trust a non-OEM iPhone battery). They also say they do laptop repairs & other services. Nice to have this business in this location for tourists and desperate locals like me. Just know: They do not warranty their products or service, and all sales are final.

In and out in 15 minutes no issues and it's like my iPhone 12 is new. Easy to work with and great…read moreprices!

This Apple Store was beautifully designed. It looked utterly amazing. The store had a nice layout…read more It was quite spacious. They had excellent lighting. You can view the Chicago River from the store. It was awesome seeing the river from an Apple Store when they dyed it green for St. Patrick's Day. They obviously have a great location. It looked like they had a lot of staff. I appreciated that it was right on Michigan Ave. It looked like they had a lot of great Apple products. One of the store staff taught me a better method for backing up my iCloud data, for which I was grateful.

This store has the best views of the river! It is such a…read moregorgeous building with wrap around glass walls. We stopped by to check it out and enjoyed a free class held on the bottom level. This is also where all the products are for sale. Not surprisingly they had a ton of employees which is normally the case at the stores I've been to. This place was definitely a good resting spot to chill at the top while enjoying the views and atmosphere in a chilled building. Hopefully they can incorporate a mini cafe here or something would be nice given its prime location.

These folks know how to run a business! My inquiry via Yelp was answered in minutes; an hour later…read moreI was at their shop to have the screen on a XS Max iPhone replaced. I was greeted warmly and referred to a nearby coffee shop for the 30 minutes it took for the repair to be made. Jake made sure I was comfortable with the state of the phone before I departed. I couldn't be more pleased! Ps. I drove in from the north side and was grateful for ample metered street parking outside the shop.

I would not go back here. I used to come here for phone cases/screen protectors and repairs when…read moreit was Jet City. Since it changed over to Modify my Device, I have not had good experiences. They no longer honor the free tempered glass screen protector for life of the device and I had my LCD and screen replaced by them less than two months ago. It started acting up a couple days after the replacement and I called to ask what my options were. She said she would call me back and never did. Then the phone started to have like a shaky display (almost looked like the screen was vibrating), then this morning it started to have lines all over and then got worse and worse until now I cannot even use it. She says they do not give any kind of warranty and offer to refunds. So... I paid $240 for a screen/LCD that did not even last two months... save your money. Just go to Apple.

The delete key on my MacBook Pro stopped working on my work computer, so I had to quickly get it…read morefixed. I spoke on the phone with them first and made an appt for the next morning to get it looked at. The total charge included getting my battery replaced as well, which is something I've needed for the last year. Luckily for me it was a great 2 birds one stone deal. They did everything by the next business day and everything worked as expected. 50% deposit and balance upon completion. Super straightforward. The best part is that they are professional, communicative, and you can tell they aspire to high quality all around in their operations. I'll be coming to them next time I need a repair or upgrade. Excellent work.

Easy and transparent pricing, courteous and professional staff who know how to give clear ETAs on…read morephone repairs. Strongly recommend supporting this local, small business! They did a better job outfitting my smartphone with a screen protector than the cell phone shop people did whenI first got it. I'll be back for any other phone TLC needs.

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

Maybe an unfair rating since I've only used their services once, but it was great. They were…read morequick, inexpensive, and I didn't even have to schedule an appointment (I did call ahead to make sure they could help me right away). Raj was gracious and fixed the problem right away while also tending to another customer who had walked in behind me. I wouldn't hesitate to go to CPR first if I ever had another issue.

I came to get my charging port and screen repaired . I Only could get my screen fixed and he said…read morehe couldn't do the port . But after I went to get my phone, left got home and tried charging it the port was working.

Visiting Chicago for a conference, and in need of some items that I had left behind, I'm glad that…read moreI was steered here by Palmer House staff, because staff member Kenyatta exceeded all expectations. Brief store visit netted everything that I needed, and the items I bought were because Kenyatta knew her store and what was in stock.

This location used to be good; but it has gotten progressively worse over the years. I used to get…read moregreat customer service here; however I've noticed within the last 6 months the quality of employees has gone down. I go there to use the print center occasionally; in adddtion, to get office supplies and for Amazon service (for pick up and returns). Staff is slow, surly and unhelpful; with zero interpersonal skills. The icing on the cake for me (why I will NOT be shopping there anymore) occured yesterday. I went to drop off an Amazon return; stood there for 5 minutes; rang the bell on the counter to indicate I'm waiting. Still no response after about another 5 minutes; rang it again. This time a large, surly gentleman yelled from another aisle "I'm coming." No apology to say, "sorry I'll be there in a moment......" He then finally came (still no apology) and mumbled (without making eye contact) return code..... He looked at it, then said "this is not a return for Staples. At which point I showed him my phone where it clearly said Staples return. He then mumbled "oooh" (still no apology). I then asked "do you have everything you need (could not WAIT to get out of there....); he mumbled yeah.... I went upstairs to ask the cashier to speak with the Manager. Imagine my surprise when she told me the guy who treated me so rudely WAS the manager Adam. Game over; I'm done with Staples. And people wonder why brick and mortar stores are doing so badly; it's online for me from now on. And I will once again start taking my Amazon returns to either my neighborhood Whole Foods or the FEDEX store, like I previously did.