I have been to this location several times. I have repaired an iPhone 5s and also an iPhone 3Gs…read more Sam was very helpful. I took the iPhone 3Gs to several other locations that were closer but no one could fix it due to the age of the phone. I know there are some bad reviews in prior postings. But if you are not happy with the work, I am sure that Sam and his crew will listen to your needs and apply a fix. You can also save the time and effort of trying to get into the Apple Store at Southlake. I live in Irving but I think the drive to HiTech Wireless is worth it. I will come back again.

So, first time I've ever shattered a screen on my phone. Found this place which is really close to…read moreme which is great. Went in on a lunch break and they fixed my screen within about 45 min. Everything appeared fine. I was charged $115. About 3 days later I dropped my phone again but on carpet while I was sitting. The entire screen became dim and there were colored lines on the screen. I went back to the location and advised them of the issue. At that time they stated they would not charge me for another repair but I needed to come back another day. I returned the following Sunday and dropped my phone off for repair. I returned 3 hours later since they never called to let me know the phone was ready. When I arrived, I was told that the repair made originally was made with faulty parts however they still chose to charge me for their labor for the repair- $35. It has been 2 weeks since my visit and the glass is peeling away. It's been like this for at least a week. I would not recommend any phone repairs by this business. I feel like I have been ripped off twice by this company.

He is not friendly ! He didn't say Hello May I help you? He was texting to person while I'm waiting…read moreon him. He is rude to my son. Bad !

Avoid this location at all costs. They repeatedly lied to me and tried to up-sell me without my…read moreknowledge. They wrap additional costs in by saying you are paying "taxes and fees" when really they are going to charge you for device accessories and a set up charge. They told me I had to $200+ until I finally got them to cut the crap and I walked out paying $90. Absolutely disgusting service.

Love this place! I was in dire straights after going to the AT&T store 3 times in a 2 hours period…read morewithout getting my issue resolved. The owner is very honest, patient and talented. I have not been to a cell phone repair shop before but felt comfortable right away. While in there several repeat customers came in to get their phone repaired! When he says, "15 mins." it is REALLY 15 minutes. My iPhone 8 had died & I had been without a phone for over 24 hours and was beyond panicked! I walked out of there within 35 minutes with a new phone, all data moved over and an accessory for just over $300! I highly recommend!!

Brought my phone here to be repaired. The back glass cracked and shattered. He quoted me a fair…read moreprice and I agreed. He "fixed" the phone and I got it back the following day and I sent the phone off to be traded in. Soon after the phone stopped working and the screen began flashing a green light and my trade in denied and I was sent back the phone. I'm writing this review because the owner of the store was unwilling to look at my phone without charging me again for the questionable work that he performed on it. He insinuated that I damaged the phone again rather than consider his work to have been faulty. I suspect he used aftermarket parts on my iPhone or did not install it properly which caused it to malfunction. Now I know why he offered me a reasonable price. The quality of his work will not last and you'll be out of your phone. I also suspect he did not properly assess the damage of the phone and only fixed parts of the problem. Take your business elsewhere. The customer service was extremely poor and disrespectful. The owner would not even listen to understand the problem before accusing me of breaking the phone again.

I would definitely recommend this place! I dropped my phone for the first time in history. Of…read morecourse it shatters to pieces. I bought a Groupon and bought a digitizer for extra the swiping action stopped working. It was fast/very quick service. The guys are cute and very nice! They have a large store full of many different cases for phones, iPads, earphones, and so on. If I remember right they only except credit or debit. No cash!

Sometimes you just don't want to deal with the Apple store, and thankfully for those times there is…read moreMK The Phone Store. I recently went to MK for a screen repair. I came here for a while you wait repair and was more than pleasantly surprised. It was a bit strange at first having to be buzzed inside the last caked doors, but I soon found the control of who is coming in and out of the store a bit comforting. While my phone was repaired I became impressed by their selection of phones and phone accessories. Their service was friendly and professional and their prices were fairly reasonable. Best of all, I did not have to deal with the craziness and crowds of the Apple store!

Now I see the $79 price point, my screen has yellowed, gotten white marks on the display, cracked…read moreand even half of my screen fell out of my phone. Super disappointed.

From the owner: Screen Replacement For All Mobile Phones, Tablets, and Smart Watches. Battery, Speaker, Camera…read moreReplacement. Water Damage Cleaning, Tempered Glass, Phone Case and Accessories.

My daughter's and I were getting upgrades for our phones and were assisted by one of the most…read morepatient and accommodating salesperson I've had in a long time. He not only took the time to answer all our questions, he offered other services (Netflix, HBO bundle etc.) at a lower price than my daughter's were paying He was very professional as well as a special employee. It was a pleasure Ray!!

Manager went above and beyond to solve our problems this past weekend! He spent almost three hours…read moreto straighten out the finances regarding an undelivered Apple Watch. he was like a bulldog, making sure we did not miss out on any discount.

My boyfriend recently dropped his iPhone 4S one too many times, so consequently the screen…read moreshattered like nothing I have ever seen before. We tried saving it just until he could get his free upgrade in a month by putting a screen protector on, but that just fell off and took small shards of glass with it. Since he is constantly on that phone for work, we decided it needed to be fixed. After stopping by an Apple store ($200 to fix a screen) and the Verizon store (between $150-200 -- can't remember exactly -- even with the Asurion insurance), we lost a little hope. We were about to go home and look on Amazon.com for a screen and install it ourselves, but then we remembered cell phone repair shops. We've never been to one, but it had to be less than $200, so we thought we might as well see. The owner (I'm assuming because he knew EVERYTHING) took the phone, gave us a very fair price and also said that it would only take 40 minutes! Not 40 hours, but freaking MINUTES! We ate next door at the Al Kabob restaurant (also very good) and shopped for a new cell phone case and screen protector just a building over. It was all fast and easy and they took very good care of us. Don't let Apple or your cell phone company rob you. These guys at this store know what they're doing for a very fair price.

I took my iPhone 5 in for a simple battery swap. He very quickly replaced my battery...great! But…read moreI noticed that now the volume up/down and vibrator functions no longer worked! I took the phone in the next day to ask him to please look into why these buttons have stopped working, and he flat out denied any "possibility" of being due to his repair, and stated I would need to pay more to repair this issue. This is either a blatant lie, or absolutely ignorant response, as the ribbon cable from the logic board to these buttons runs right UNDERNEATH the battery and is exposed. Please see iFixit link below step 42: https://www.ifixit.com/Guide/iPhone+5+Audio+Control+and+Power+Button+Cable+Replacement/10792 I opened the phone, and indeed, the ribbon is torn/cut. He has not been responding to my calls. I will change this review to 3 stars if he agrees to fix the damage he caused to my phone.

PLEASE BEWARE!!!! Took my phone to the Garland location(this store is owned by the same owner) to…read morerepair a cracked screen(paid $120 plus tax). When I got the phone back my screen was not working properly and my flashlight and camera were broken. I took it back the next day and was told they would order a part to try to fix it. Well, almost 2 weeks later and five visits up there no parts were ever ordered and they are refusing to give me a refund. The man working there says I have to get with the owner(about a refund). He would not give me her number or an email only told me days she would be there. The days he told me I went up and of course she wasn't there. Anyways, now I'm out a $120 plus tax and I have to take my phone somewhere else to have it fixed. Anyone considering using this place PLEASE find another place to use.

Unreliable uptime. Starts off blaming the customer and the in home gear. I have had more downtime…read morethan any other provider ever. If you have a provider besides spectrum in your area save yourself some headaches and go there

Worst service and randomly increased monthly rate from $77 to $95 and service only gets worse. Cant…read morewait to get starlink. Highly recommend NOT using spectrum for wifi

My iPhone died, showing a permanent black screen. I tried to reset it several times…read more I took it in and walked out in minutes with it working perfectly. Good service!

I have a Samsung Z Flod 4 that as you can guess has a screen problem, I went there 3 weeks ago and…read morethe receptionist looked at my phone and said Yes the phone is under warranty and we will place an order for your part, 3 weeks later and after going back and force to this place they texted me the part here, I went there the receptionist QC the phone again and said now it is not under warranty so funny. I would give this place a zero star for wasting my time and giving me false and different comments about my phone The staff are not friendly and unprofessional for sure, I'll make sure, my friends, and family members including myself will never use this location or other branches of this very bad service center.