Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

Great customer support! great deals! I walked in left out with a repaired phone in 10 min and it…read morefelt great having my phone back to normal thank you!

Very friendly and helpful people at the Cuyahoga Falls office. We switched to AT&T in November and…read moreare very happy.

I will NEVER return to this location. Walked in with the intention of switching companies and left…read moreconsidering a lawyer. The man was talking inappropriately about a female employee and I immediately turned around and walked out. Whoever the baldish man is, he shouldn't be employed here if this is how he speaks about women. Another customer outside said that he's always like that. Said that he drops other customers if a woman walks in. I'll stick with Verizon.

The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.

Donnie was extremely friendly and very helpfu!! He took care of the issue I was having. for some…read morereason, the cricket app was not accepting my credit card to pay my bill. After going to multiple stores trying to find cricket prepaid I was unsuccessful and went to retail Store. Thanks again Donnie!! Anna

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Stow store today.

If I could give zero stars I would. The worst customer service I have ever experienced and…read moremanagement takes no responsibility. I have never experienced such difficulty in simply upgrading to a new phone. My old phone was deactivated and they literally sent me home with a new SIM card with the new phone sitting right there and told me to just order online and wait for two weeks. I was put on hold for over 10 minutes several times and when I spoke to the sales associate that took care of this interaction his response was "I don't own At&T so I can't control anything" and the managers response was "I'm not really sure what happened since I didn't take part in the interaction". So if you can go to literally any other store I would do that because the employees at this location do not care about the customers.

I'd give zero stars if I could. My story is too long but I'll try a condensed version. The…read moremanager has zero clue what she's talking about. I had a decent plan prior to going there but the manager convinced me she could save me over $100 a month. I have 10 lines, which I know isn't AT & T's issue. So, she told me I'd save $100+ a month. I was very concerned about changing anything because you can't go back once you change but she talked me into it because I was spending WAY too much money and she was going to fix that and blah, blah, blah. She promised me that I wouldn't lose my employee discount and all the other perks I had after being a customer for almost twenty years. I had two phones to trade in and only got credit for one. Couldn't prove I turned in the phone even though I took a picture of the receipt because their printers weren't working the day I was there. I'm still not getting credit for the one phone. I hesitated going to that store in the first place because I had a bad experience there once before but I bit the bullet and went. Ugh. At the end of this, I was screwed royally, lost my employee discount and my bill is OVER $100 more a month. I'm trying to work with actual AT & T retention department to try to fix this mess all these months later. There is so much more to this story but you get the gist. Just don't go. Stay away from that place. They truly do not know the rules of AT & T.

Hey these r friendly establishment the owner is fast polite and courteous. great service he don't…read more cut corners but this place is awesome professional

These guys consistently deliver a quality product , quick service and fair pricing, whether it be a…read morenew mobile phone purchase , a quality used mobile phone, or a quality mobile repair Abe's your guy!