Alc is the best! Very knowledgeable and customer friendly. Definitely the best customer service I ever received recently. read more

Eddie provided excellent service and was very thorough with his assistance. He made the process of getting a new phone and transferring the old info effortless, so I didn't have to bother with any of it. I give this spot five stars based on Eddie's outstanding customer service. read more

Worst service ever. An hour wait for a screen protector replacement and I didn't get my screen protector replaced. In the middle of helping me the associate stoped three times. To check people in. Stopped to go chat with the other three associates about nothing, just joking around. Then replaced my screen protector, messed it up and had to redo it but before that. He took a phone call and was on it for about 10 min, not working on my phone, when I decided to just leave. I worked a 10 hour day, drove an hour and a half in traffic, just to deal with this crap. I should have Ben in and out in 15 to 20 min. Not close to an hour. read more

Normally I am not a big fan of going to the phone store but my experience with Oscar completely changed my mind. He greeted with a smile and a willingness to help. He handled my issue so quick and efficient. Great all around service and I appreciated his work ethic. read more

I've been going to this T-Mobile for years with my family and i've always loved it. The best worker (that has helped me) was Brian. But, I went in today to get a new screen protector with my friend (she also goes to this location) and we were checked in with Derrick. Derrick was absolutely disgusting. My friend was trying to get her new screen protector and Derrick was rolling his eyes. My friend was asking about information on her bill and Derrick said "I mean.. it's not that serious but i'll look for someone who can talk to you about it" then walked away. Why work with customers if you can't handle a question or two? Why do you have to be so rude.. quit if it's that serious? read more

I would like to thank Eddie for helping me with my phone upgrades. He helped me from start to finish seamlessly and made everything easy to understand. Not sure if he is the manager or not, but he is impressive guy. I recommend to book an appointment with him and no one else. read more

Shoutout to Oscar, managing a whole family upgrade, adding a new line, trade in devices, shipping to multiple addresses, email changing and knowing all the policies in one visit. Great experience he really knows his stuff! read more

Excellent service; my go to T-Mobile store. Rabeeh helped me pick out a new iPhone, and Katherine assisted in taking care of account issues and a new iwatch and digits line. Friendly, attentive and professional. Thank You! read more

This is one of the worst fucking T-Mobiles on this earth and they are so fucking lazy and so fucking lazy. Literally the worst I've ever seen and they make you wait and wait and do not care about you at all. I fucking hate this T-Mobile and I can't wait to move out of Chino Hills so I never need to go to this T-Mobile ever again. read more

OMG!! Came in to return a modem, waited 45min for someone to Not help me. It didn't matter if I had the modem or not, as long as my account was closed. While I waited there was a lady there with a crying baby waiting for the man behind the counter , that was waiting for the computer to load and print this woman's paperwork for her new phone... Waiting for nothing....there were 4 guys there.......Goodluck people,like at the airport bring some Patience. read more

The best T-Mobile location and assistance! Samantha, Derrick, the store manager, and all the staff here helped me with the new iPhone 16 Pro professionally. From placing an order, to installing accessories, to returning and exchanging, I might have requested too much, but all the staff assisted me every time I came in. Unlike the other T-Mobile location in Garden Grove, they did not accept my request for an exchange and did not help with installing new accessories. I never went back there after just one visit. read more

Had a great experience at the T-Mobile Chino Hills location with cell phone expert Scott. He was patient, helpful, and made thoughtful recommendations based on my needs--like internet use and the idea of having an extra phone. nothing sales about it. just education and suggestion based on my lifestyle. Grateful for his guidance and professionalism. Now what are you waiting for, go see Scott! read more

I was having trouble in switching a number to a different account and the store clerk told me they cant do it here in person. However, Bryan walked me through the steps and even took time to call the customer service rep to do the switch on their store for us. It was smooth sailing from that point on. Really appreciated the customer service here particularly Bryan. read more

Came in for a new sim card because my mom lost hers while traveling abroad. The whole process was quick and easy. Guy who helped me, Jesus, was professional, fast and super friendly :) read more

It's a great service . Katherine and Jesus were so helpful for our concern of converting our physical sim to an eSIM. They were so helpful even in getting the new case and screen protector for my new iPhone. Great . read more

Eddie is the man. Went in to trade in my phone and he gave me some amazing advice. Funny guy too.

Everything. Zero "awareness" by ALL employees of customers in store. Sign you in, tell you 10 minutes, and 30 minutes later still oblivious of you. read more

Really bad service here，waitting around one hour and nobody came to help but let some other customer do cut in . bad service read more

Scott was amazing--so patient and knowledgeable. I would keep coming to him for all future TMob/Apple phone needs.

Before we start I want to let everyone know that I am in my 20s. I've never felt like such a boomer before having to come into store to have a T-Mobile rep help me reset my phone. I walked in and Nick instantly put my name on the list. In less than 5 mins he was helping me and explained to me how the new iPhone 14 has a different power cycle/reboot process. It's no longer volume up and power (cries). I learned a thing today and felt real old having to go into store to turn on my phone LOL. Thank you Nick, hate you Apple! read more

I switched and guess what, after the first month, I was paying the same I paid with Verizon. A total bate and switch. Month one is low, then they tag you with all the extra charge the second month and you save nothing. And, it is a pain to change services. Don't waste your time. Negotiate with your current provider. read more

Wrote a review for the T-Mobile survey but forgot to attach it to Yelp as well. TLDR; Ignore the negative reviews this store has the best customer service. Stewart, Rabbie, and Tony were exceptional at their jobs. They deserve all the praise and a raise!!!! My mom and I recently purchased two phones at T-Mobile, and I can't say enough good things about the customer service we received. From the moment we walked into the store, the team was welcoming, attentive, and genuinely eager to help. Not only did they make the entire buying process smooth and hassle-free, but they went above and beyond with assisting us in transferring data from our old phones to the new ones. Stewart, Tony, and Rabbie were very patient and persistent with helping with the process. It can be a bit intimidating when getting a new phone but they made sure everything was transferred perfectly. We've visited many phone stores over the years, but this T-Mobile location has the best customer service we've ever experienced. I would highly recommend them to anyone. Thank you so much once again to Stewart, Tony, and Rabbie!! Please give them a raise!!!!!! read more

Samantha provided great customer service. She was patient, helpful, and friendly, and she is bilingual! Very happy with the level of service she provided. read more

I don't write reviews often but when I do it's because of an exceptional experience. My wife's phone suddenly broke, and she was in need of a phone right away. She went to T-Mobile and was assisted by Stewart McKay who is the reason why I'm writing this review. Stewart was kind enough to call me while I was at work and guided my wife and I step-by-step to a very good deal. He literally went out of his way to get us the best deal possible that my wife didn't even know was an option for us. If you are ever going into a T-Mobile store visit this one and ask for Stewart. Hopefully he hasn't been promoted by the time you get there because I'm sure it's only a matter of time. read more

I went in yesterday to upgrade me and my fiancés phones as she was leaving ATnT and adding her line to my account. I had a million and one questions but SAMANTHA answered all of them without hesitation. She went above and beyond by reaching out to customer service for me as a previous tmobile store made a mistake that was costing me $$ on my bill and got that cleared out . I wasnt even aware of that. Awesome service! Give that woman a raise! read more

Went to get the Apple Watch Ultra 2. Called ahead of time to see the availability and I was told they have it on stock. Went there in about 10 minutes and wasted to 45 minutes to find out that they don't. Horrible experience. read more

Just had a horrible experience at this particular T-Mobile, I was placed on the back burner twice so the manager could lie to someone else. First he said he did not have the phone in question, he did not bother to look right away. He did not take my name or bother to hand me to another representative. They even quoted me a higher amount than my previous trip to the Brea mall location. They need to make this a self serve location the stars would go up significantly. read more

Visited Saturday night looking to get a new phone. As soon as we walked in we felt uncomfortable felt as if the worker didn't wanna help us and was half-assing his job. Don't visit this location go elsewhere where they are welcoming and actually wanna help you out. read more

Hot mess poor customer service. Visited the store twice to complete an exchange. Customer service reps lazy and tired looking.

Rarely have to go into the T-Mobile store, so maybe this is how this particular store does business. Multiple people "helping" one customer. By helping, I mean shooting the breeze, speaking about nothing related to anything business related. I stood around for 15 minutes and wasn't even acknowledged. Very disappointing as all I needed was a screen protector replacement. read more

Went in yesterday to get a new phone which I hate because it always takes forever. Eddie that helped me was great made it seem like we were only there a few minutes, thanks for that! So if you're going to t mobile ask for Eddie he's great super friendly read more

My ancient S8+ was in desperate need of a technological upgrade. It had been randomly restarting at its leisure, for many months now. I had scoured Yelp in search of a retailer with decent and credible reviews. After some time, I settled on finding a replacement cell in Chino Hills. Originally, I had driven to another shop on Chino Ave only to discover it did not exist. So back to Yelp it was, and I found this store a just a few miles out. Almost instantly upon entering the Grand location, I was greeted inside, and notified that I would be attended to shortly. +1 for being cheerful and upbeat this sunny California Monday. A sales rep by the name of Stewart assisted me from start to finish. He was incredibly knowledgeable about phone specs and company deals. He wanted to be 110% transparent on what was available to the customer, where their hard-earned dollars were going, and where it would be best allocated . What began initially as a simple quick phone swap/upgrade turned into an educational experience on how I was currently paying excess monies for (essentially) prehistoric technology. The world is at 5G, and here I am paying beaucoup bucks for 4G service. Stewart not only hooked it up with the latest unreleased cell, but also a watch and internet plan. To top it off, I was able to trade my old S8+ in, at quite a handsome trade-in offer. Stewart's stellar customer service skills are prime testament that there are still caring and honestly genuine salespeople left in this topsy-turvy world and market. If you are in need of T-Mobile services, look no further than the T-Mobile shop on Grand in Chino Hills; ask for Stewart. You're welcome Yelp community =) read more

Team member named Fausto helped me with everything and even checked to see if I was able to qualify for home internet. Didn't get approval but I appreciate him for checking for me. I came in for something small but I enjoyed my time there. I like Fausto!! read more

Rude employees in this place. They were nicer before but I get it - no revenue, no service. I came in for the free tote bag on TMobile Tuesday & was immediately declined without saying a word. The unfortunate thing - this was the first time I tried to redeem this reward. From now on - never again!!! "Can you hear me now?" read more

Want to give a huge kudos to Alex Torres! She's amazing with details & took the time to review everything. I originally went to the TMobile near my home but got lukewarm service. Stopped by this location near work during lunch time & walked out with 2 bags (phones & home internet). Bonus: got cute tumbler since it's TMobile Tuesday! Thank you Alex for the great customer service! read more

T-Mobile - Mobile Phones Near Me - Chino Hills, California

This T-Mobile office does a great job of enforcing COVID-19 protocols to keep customers safe. They are also very helpful and knowledgeable about their products. I was able to preorder my iPhone 12 Pro and was informed of two promotional offers that significantly reduced my cost on the phone. Overall a four star experience. read more

I visited this store twice recently when I couldn't make an appointment with closer T-Mobile locations. I was helped by different people each time. The first time I went there, Alex helped me to sign up for a new plan and upgrade a phone. She helped me near the end of her shift. By the time she was finished signing me up for the new plan and upgrading my phone, her shift was over. Alex made everything seem easy. A few days later, I returned to upgrade another phone of mine where I was helped by another representative, unfortunately, I forgot her name. This other representative was just as wonderful and helped me not only in purchasing, but, also setting up a new phone. This is a wonderful T-Mobile location. If it wasn't so far away from me, I would come here more. read more

Best experience with Pauline! I had buyers remorse and wanted to go with 14 pro max instead of just the pro! Pauline was patient and super knowledgeable. She worked with a customer service person on the phone and made sure my return and trade in offer was all squared away! Super helpful and ensured I wouldn't run into problems with my account! She is an asset to this location! This girl should be manager!!!! read more

It would be no stars. Walked in ready to upgrade to an S20 15 min before closing and apparently me asking questions regarding T-Mobile Vs sprint was triggering for Nancy. She basicallly admitted it was late and refused to help me, claiming I somehow disrespected her asking questions about her product. Mmmmmk. No--this employee was just LAZY. Then tried to blame me for it. Taking my money elsewhere. Wesley pls take note this employee lost you $1k+ in sales last night. read more

Went here the other night to fix a tech problem with my iphone. I was glad I did because the problem was immediately fixed. Great customer service, thanks for your help guys! read more