I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.

We would like to thank JC for his assistance during our visit to the store and for after hours.He…read morewas both friendly and helpful. We appreciate his patience with us.

JENNY WAS completely rude and lazy ! She is a bilingual…read morehuman being that can help people with language barriers and instead of being helpful she was dismissive and not helpful would rather go to a different location with others who appreciate their Customer service roles and are helpful

Was expertly helped by Esau in getting a new E SIM card for my iPhone. He was efficient and…read moreeffective and overall pleasant to deal with and assured by Chris. Thanks guys!

My experience with Aleem, Business Account Coordinator and Courtney Groves, District Manager has…read morebeen a 10/10. I appreciate these individuals and Verizon's customer service- post incident. They've been hands on, helpful, and attentive. It says a lot about their company and business ethics.

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

Knowledgeable employees…read more Very polite I will definitely be back with my family to make a decision

Oh my goodness. I've never made a review before but I've just gotta warn you all. If you get Briana…read moreas a helper... save you sanity and peace, walk out. I came in and waited 45 minutes, I decided to get lunch and come back. When I come back Briana takes us, immediately she is extremely short with us. Tells me to give her my phone and I do so quickly and she just looks at me and demands "unlocked" in an extremely unprofessional tone. At the end of all that waiting, I was basically told "I can't help you go to a different store." She never even signed into my t-mobile account. So disappointed, I went to my old provider to get some context. Let's just say I'm am so upset with myself for ever switching to T-Mobile from AT&T. BIG regret

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.