Best phone place in Milpitas ,they just open not too long ago coz I came that mall a lot and didn't…read moresee then before but anyway even though they just opened they have everything about phones and iPad

DO NOT SHOP HERE! they completely over price their products such as phone cases, and i'll provide…read moreproof. Their products are literally from shein. Also the lady worker is rude!! she didn't even assist me and instead was just on the phone. How does a 5$ phone case from shein go to 20$ .. absolutely outrageous and ridiculous. The pictures im providing are from shein but they had the same ones in this store and they were 20$ .

This place has saved me so much money with the Otter box and the screen protector for my various…read moreiPhones. I drop my phone about once every two months, break the screen protector, take it into Plaza Cell and walk out happy! They are so nice and quick. I've even purchased accessories and had deliveries picked up there. They are great.

My Epson printer was having a problem loading and printing with the black cartridge. Most…read morecompanies I called were not interested in a little printer issue. Plaza Cell owner, Alan, said to bring it in. I drove from Redwood City, which surprised h solved the problem, corrected it and gave good instructions on how to work with it. I appreciated his knowledge and willing to address the customer's problems--large and small. I'll return if I have other tech problems.

This is the best place for reliable repair of Apple devices as they always do a fast, quality job…read more I like my old phone and don't want to have to get a new one and these guys keep my old one functioning great. Highly recommend.

If I could give it a 0, I would! A 1 rating is being too generous. It takes a lot for someone to…read moreget me to the point where I write a bad review, but the customer service was. One of the worst I've ever experienced. I can't believe that Apple actually contracts them to work with their customers. The tech has no sense of customer service. He was very rude in the way that he greeted me, spoke to me and helped me. He had a bit of an attitude from the very start and it gave me the impression that he did not want to either work with me or he was frustrated and stressed out. I tried to overlook it, however by the time I was about to hand over my phone. I just couldn't give my money to a business who treats their customers in the manner of which I was treated. I really needed my phone battery to be changed as I am traveling tomorrow morning. However, given the treatment that I did, I much rather sacrifice and wait until I get back from my trip. I'm big on customer service and believe that when you treat your customer as well they return and make referrals. I definitely wouldn't recommend coming to the shop Apple authorized or not. I plan to give Apple a phone call and share my experience with them as well. And by the way, this wasn't my first encounter at the shop. I remember going there years ago to get my son's iPad fixed and after today, I was reminded why I left and took my business elsewhere. I was trying to give them another chance, but they ruined it for me altogether.

I came here to renew my AT&T contract…read more All the workers here are very knowledgeable and friendly. They were very helpful in setting up my new phone. I was happy with the overall service, so I"d definitely come back again.

Store manager is dishonest in doing business. I came at Dec 2012 to this store to upgrade my cell…read morephone. I was told a 50 dollar rebate will show up in my first month statement with 3 accessory purchase ($65) on my iPhone upgrade, but the rebate never showed up. I talked to store manager, she denied and she claimed she never said such a thing! Why would I want to pay $65 for $20 worthy accessories on Amazon if there is no rebate? I should have her to write down all terms, not just trust her words! Not only that, the store manager claimed she credited me by waiving the activation fee, but I talked to AT&T, AT&T waived my activation fee because of the corporate contract between my company and AT&T. It has nothing to do with this store. Impact Communications didn't pay a penny for that but she claimed she paied for that. What a lie again !!! At last Dec, Tmobile and Frys all offer $149 deal on Galaxy SIII and iPhone5 unlike Impact communicaiton deal $199 with $50 rebate if you buy 3 supper expensive accessories. They are not doing decent business! If I could, I will give 0 star for this store!

"I had a great experience here. The representative was very patient, knowledgeable, and friendly…read more She helped me with everything I needed from start to finish. Excellent customer service!"

Such shady business practices and its asians taking advantage of other asians. They lure you in…read morewith promotions and when things go wrong and you want a refund or something, they don't go by the receipts they printed out for you. My mom bought two cases and wanted to return two cases but they wouldn't give back the full amount saying that she read it wrong when clearly the receipt broke down the individual costs. This place should just shut down, shady business practices and people taking advantage of the elderly, avoid!!

Excellent work done here…read more Had my issues fixed that Lyca mobile customer service couldn't answer and got done within minutes

I brought in my phone because it had charger issues and paid $250 for charging port replacement…read more They then said the battery also had to be replaced so I paid another $100 for it. While driving I found out that my phone had the actual screen coming off so I want back and they fixed it free of charge. Now I am at home and my phone can't charge, connect to internet, and keeps on crashing. This place broke my phone. I had a spare phone that just had charging issues and thought (Hey, why don't I go to repair it and let my son use it?). well I went to repair it, lost $350 and came out with a broken phone. NEVER COMING HERE AGAIN

Let me start by saying I CAN'T give a lower rating than 1. I went to this store and ordered a smart…read morewatch. I was not sure about the purchase but at the time, they indicated i can return it as long as I didn't open the product. I decided to return this, I went back to the same store and they told me the store manager REFUSED to waive the $50 restocking fee. The manager has the authority to waive the fee but he chose not to. He told me that if I bought an APPLE product that he would do it (presumably due to high resale possibility but NOT on Samsung). So ALL SAMSUNG products will NOT waive any sort of fee if it is returned. I confronted him, told him that it's BS that he was 'unable' to waive my fee. DON'T buy anything from this store as they will not stand by their products. DO NOT BUY FROM HERE!!!

Hi Wally, I really appreciate all your help on Friday afternoon with my business account,…read moreespecially after I couldn't get any help over the phone. I hope your assistance will help resolve the issue. If I need further assistance I will be back... lol your professionalism was greatly noted!

My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.