Omar is awesome. First time, went in, he was sooo patient while I asked a million questions, was…read moreindecisive, and I decide which phone to order. Next time went in, he helped me set up my new phone and do the transfer, get a case, and put on my protector. Final time, completed my trade in by giving my old phone in within the required time. He helped me erase it. Each time Omar was personable, friendly, and didn't rush through! He even helped me save money by catching something on my bill I hadn't noticed. Thanks Omar!

I had a very frustrating experience at this Verizon store, and unfortunately it's not the first…read moretime. I ordered an iPhone online, and the order stayed "processing" for three days with no updates. I finally went to the store to ask what was going on, and they literally had the phone in their hands with the receipt already printed. However, they told me they couldn't give it to me because "the system had canceled the order." What made it worse is that they said they couldn't cancel it from their side and that I had to call customer service myself to fix the issue. This is extremely poor service and a complete waste of a customer's time. This isn't the first problem I've had at this location. A few months ago, they convinced me to switch my regular account to a business account, promising that I would pay less. They had me purchase Verizon Home Internet, but they never transferred my phone lines because they said I might lose my promotions and they weren't sure if it would work. At the end, nothing was resolved and I was left dealing with the consequences. The lack of accountability, poor communication, and disorganization at this store is unacceptable. I would not recommend this location if you expect reliable service or honest assistance.

Today is Tuesday . My T live phone app is showing this cute and stylish water bottle. I was lucky…read moreenough to get one for myself ( 6 left and then they were gone in couple more minutes ) . It was 3 pm already . I usury went there early in the morning to pick up my gift . Today I had appointment in far away city and did not come back until 1 pm . The design is cute and the material is very nice , unlike the cheap water bottle from 99 cents store . T mobile stores have convenient locations and good customers service .

Very bad service always I have been waiting at the Verizon…read morestore near Mowry Avenue in Fremont for over an hour, and the service experience has been very disappointing. Only one employee is currently assisting customers while a long line of at least seven people is waiting. Meanwhile, other staff members appear to be sitting in the back office area behind the curtain and are not coming out to help customers on the floor. This has created unnecessary delays, and customers are being left unattended for a long time. I was even told to visit another store, which feels unprofessional and disrespectful to customers who are already waiting. I strongly request management to review staffing, supervision, and customer service practices at this location to ensure proper attention and better service standards.

Waited 35 minutes for help. No one came. No indication of how long the wait would be. Horrible…read moreservice. Never going there again.

Service was very slow. Dread going in for anything. Needed…read morephone, old one went swimming. Sales person said we could not buy the phone outright, we had to put on payment plan. Come on! That's crazy!

Excellent work done here…read more Had my issues fixed that Lyca mobile customer service couldn't answer and got done within minutes

I brought in my phone because it had charger issues and paid $250 for charging port replacement…read more They then said the battery also had to be replaced so I paid another $100 for it. While driving I found out that my phone had the actual screen coming off so I want back and they fixed it free of charge. Now I am at home and my phone can't charge, connect to internet, and keeps on crashing. This place broke my phone. I had a spare phone that just had charging issues and thought (Hey, why don't I go to repair it and let my son use it?). well I went to repair it, lost $350 and came out with a broken phone. NEVER COMING HERE AGAIN

Wow. This is the best verizon store in fremont…read more The service here is 10z better than the other location. The store looks clean and doesn't have a smell like yhe other pne.

The service here was great. I'm switching to Verizon from ATT and purchased everything online, but…read morewanted to trade in the device at a physical store to minimize any potential issues with shipping, receiving, inspecting, etc. preventing me from receiving the trade in credits. Even though my order said to ship in the device, I stopped by this Verizon store and they were able to accept it. The woman who helped me was so nice, unfortunately I didn't catch her name, but thank you for such a seamless experience!!

Over the years, I've bought 5 cell phones from these folks. They usually have what I am looking…read morefor and the prices are good. Generally, I have picked up my phones in person so that I can see them before taking them with me. That said, their descriptions on the website do match what they have in stock. If it says something is Excellent or in A condition, it is truthful. One tip - it is easier to get in touch with them through the chat feature on the website than on the telephone. While I wish they'd answer the phone, they don't. That's why they get 4 starts instead of 5.

Update: DigiCircle now specializes in cellphones and tablets. For these items, they are an…read moreexcellent source for used devices at geed prices. Just be sure to read ALL the details about the specific item you are interested in.

We just came here for new Internet service and George was very helpful for setting everything up…read moreand even saving bills for my partner. We were also able to communicate in both English and Chinese which is a huge plus. I have been in the Bay Area for over 9 years and never have I ever seen such great service from ATT employees.

Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

Well, this shop has sure changed... the folks that used to work there, really knew their business;…read morewhat's more, they actually wanted to help the customer, and get their issues solved... Sadly, that has utterly changed now... the guy that was serving me over my past three visits, was surly, unpleasant, and completely uninterested in what issue I was dealing with, couldn't care less what was going on, or trying to fix anything. Even a very simple, direct question, such as 'why am I being charged different amounts for consecutive activation actions?', got surly, grumbling, unhelpful responses... I think it is time for me to consider a different phone provider.

Went in today to buy a phone for my Mom, Leslie helped me. I just wanted to go in and get out…read more Leslie kept pushing for me to buy a screen protector for my moms phone. Said it'll end up being just 120$ total with it included. At the end she whispers to my mom ill give you it for free dont tell anyone. Ends up pricing everything at 120$ anyways. I went over the receipt with her and she claimed the screen protector is free and that she hid the discount in the price of the phone. I did the math in my head and told her this is wrong. She said "no trust me its in there" i didnt want to argue with someone who thought they could coerce me and trick me into thinking she gave me a deal. I worked sales for 5 years and understand the game. Hope you can get more trust worthy employees here