My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

A very friendly and helpful group. It is located in the Costco store and I was able to do my…read moreshopping while they were syncing my new phone. I would highly recommend making the trip to Costco to use their friendly, trustworthy and knowledgeable service.

I was impressed by service I received there. Kerwin Veridiano, a store manager there and Fernano,…read morea salesperson were very helpful to help me choosing right phones and service. They are very knowledgeable, intelligent professionals. From now on, I will be always coming to T-Mobile at Costco, Santa Clara as well as I will recommend that kiosk to my friends who are planning to buy wireless phones

Unprofessional AF. Gave them a call regarding a quick question only to get hung up on. I thought…read morephone calls were recorded for quality assurance? I called again, but someone different picked up, only to have to repeat myself and just hung up cause I didn't want to bother explaining my whole situation to a new operator. Annoying, waste of time. Dont bother calling them for something simple cause you'll probably get hung up on.

Jay was so helpful, solved an issue that was incredibly impossible to figure out without his help…read more Definitely recommend this location!

Came in to pick up my AirPods and the team was super sweet! Greeted me as soon as I opened the…read moredoor. I was in there no more than 5 minutes and was out the door a happy girl. I definitely like this one better than others I've been to, will be back soon.

Chat GPT is more useful than the guy that just helped me. Was trying to figure out eSIM from 3rd…read moreparty app why it wasn't working. He said it should be fine to use and checked my speed on my phone went into my settings. He clearly didn't know what he was doing. Chat GPT told me to check if the sim on my phone is locked and chat GPT showed me step by step. Turned out it was locked. The guy was useless.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

I didn't realize I couldn't go 2 minutes with a broken phone! This morning while I was carrying…read morecoffee, phone, books etc. I dropped my precious I phone. The sound was heart stopping. Not the usual small knock on the floor. This was different. The screen had a long bright stripe down the side. I've never scene that. Also, I couldn't respond to anything. I couldn't even turn it off to restart. Trying to get my breathing under control, I didn't quite know what to do. Everything is on the phone. It's not like I can call anyone. Write a letter? H. E. L. P.... Then I remembered, I pad upstairs.. I sent a text to my son. Frantic. After looking at it, he discussed my options. I love this phone. I did not want a new phone. I must have started sounding hysterical. He found Calfix and a few minutes later we were on our way. Repairs started at 1:28. Finished at 2:28. Everything safe. This is a very trustworthy place to leave your phone. Full of information, I was worried. Highly recommend. No need to worry here. Thank you so much!! Life is back to normal.

Updated: This was a 3.5 star review and now it is a 1 star…read more Literally having a free minute after finally receiving the password to set up my computer. I looked up my safari browser history and found all these porn sites on here. Also my computer was pretty dirty when they returned it so that's disgusting. I do not recommend this place at all. Go somewhere else with actual professionals that won't use your stuff after for their own personal use. Some where that's more than a group of polite guys that can repair things. After replacing my motherboard, why would they need to login, set up a password and the proceed to use my computer to look up tickets and porn? If they had to make sure things fully worked, I would have appreciated a factory reset. So instead I did a factory reset. I suggest anyone that got their items fixed here do the same just in case. Some red flags for sure. -------------------- 3.5 stars - I brought my MacBook to Califix after it suffered water damage, fully expecting it to be a total loss. At first, they weren't sure it could be saved either, but they took the time to take a deeper look--and I really appreciated that. They discovered the motherboard was fried and were able to replace it, which saved me from having to buy a whole new computer. Their team was friendly, professional, and communicative during the repair process. I was told that with a new motherboard, it would be "like a brand new computer," so I assumed setup would reflect that. Unfortunately, when I picked it up, I found out I couldn't even log in--there's a password still on the system, and I was never given one. This has been incredibly frustrating since I can't access my own device. To top it off, I also noticed a chip in the trackpad that wasn't there before. While I truly appreciate the effort they made to repair my Mac at an affordable price, these oversights really impacted my experience. I'm hoping they'll help resolve the remaining issues quickly.

Fawad the store manager here went well above and beyond for his services to fix an issue with my…read morephone purchase and plan that was not even bought from his store, I just went to this location since its an sister store to the one I purchased in SF. He can easily have told me, he cant fix it and I would have to take it back from the original store I bought it from but he didnt. He was able to call customer service and be patient enough to talk for over an hour with them. He also did a very smart thing to have customer service notate everything that was discussed to ensure I dont get screwed over down the road if my trade in credits dont appear. I highly recommend to go see Fawad, he will take care of all your needs. He was so pleasant that I am willing to bring all my future business's going forward.

Mr Ahmed was very helpful in getting my family upgraded to new iphones 17 pro. He was patient and…read morevery kind all throughout the process and answered all our questions

Very excellent and very good customer service i like the people working they are all niceread more

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you