Customer service was horrible. The store is operated by Russell Cellular but reflects badly on…read moreVerizon. The manager is not open to feedback about the store even when it is offered calmly in an empty store. If you are not there to make a purchase right now, you are "wasting his time". With that attitude, no wonder the store is "on the chopping block". I will never go back. I will drive to Brunswick, which is also a Verizon Store operated by Russell Cellular.

Suddenly could not receive emails via my cell phone. I took the phone to the Verizon/Russell…read moreCellular shop in Purcellville. Their tech rep took superb care of me, resolved the issue quickly, and showed me how he did it, in case it happened again. This level of superb customer service is consistent and is THE PRINCIPAL REASON I stay with Verizon! I have been coming here (for purchase and service) for more than a decade and will continue to do so as long as they have a local office which provides such excellent customer support!!!

I'm going to date myself here, but I needed a part that RadioShack would have carried if they were…read morestill in business. I self-diagnosed my e-bike battery failure by taking it a part and found a faulty part. After going to Bestbuy they sent me to BatteryMart. Who didn't have the part, but offered to fix what I had by splicing 5 of the cables and putting it back together so it was as good as new- important because its an internal lithium e-bike battery part. A $10 fix to get my $400 e-bike battery working as it was intended. The problem ended up being when the battery was manufactured the harness wires weren't tucked in properly and the battery enclosure was tightened over the top of them it crimping over half of the harness wires- over time 2 of them completely severed leaving the battery unable to accept a charge.

This company is incredibly deceptive. They advertise that they have an address in the United States…read morejust to make sales, but then after you place the sale, then they notify you that it's shipping from Hong Kong and you're not going to get it for 3 weeks. I tried to cancel the order due to this deceptive practice and they refused. Their prices are two or three times higher than everywhere else I found but I ordered from them because they said they were in the US and I knew I would get it quicker. I'm not looking to wait 3 weeks to receive a battery. I would have just ordered it from China at the cheaper price myself had they not been deceptive. Do not order from this company!

I returned later in the week and he was not as busy. Jason is very knowledgeable and will not push…read moreyou into any particular Samsung. They only carry Samsung with strong warranties. I did purchase a 84 in. QLED and we are very happy with it. I have a ten year old 65 in. plasma which has a good picture but not 4k compatible. I have had good luck with Samsung. I have to caveat my recommendation to only Jason's excellent service. Their HD Experts installation team can install the TV with a basic sound system such as a sound bar. If like me, you have a high end sound system than find yourselves a team of real experts such as Crutchfield. Their installation team is not much more than plug and play. They are respectful and tidy up afterwards but that is the only good I can add. I would buy there again but I would find my own installation team.

It was a pleasure dealing with the big screen store in kernstown Virginia . James knows the…read moremerchandise he is very kind and no high pressure sales tactics ! I look forward to shopping there again .

Very helpful, friendly and knowledgeable staff! Sarah is amazing!…read more The selection is sometimes not the best but I've been able to order the frames I was looking for. The staff is top notch

I had already given Pearl a good review before but they have deserved another great review for a…read morecompletely separate experience. They care. They just do. If you needed eye glasses, let them help you.

Appointments are a month or more out. If you don't confirm your appointment the day before you…read morewill be moved to over flow and told that you will need to reschedule because the doctor is over booked. In all of my years I have NEVER been treated like this by any business. I do not care how good the doctor may be or not be, because their front office is seriously flawed. Block out the day before your appointment as a day off because you will need to respond to their late notifications by a certain time. They also will tell you that they tried to call all the Friday before however your phone will mysteriously have zero record of any calls from them. Many more businesses that will treat you more like an adult than a 5 year old. Stay Away!!!!

We sat there for an hour waiting. None of the woman at the desk gave us sign in paper or anything…read more We ended up leaving. We sat there for an hour and thirty minutes.

Great place, and the eye doctor next door is even better. He was very gentle, very pleasant, and…read morevery smart. I was 20 minutes Late to my appointment and he still fit me in without making other clients wait. Receptionist was extremely friendly too. The LensCrafters next door had great people and were more than willing to help. All in all just a great place and will be going here for all eye problems!!

Excellent, helpful staff, they run promotions frequently, haven't had to wait very long for…read moreservice, good selection, free adjustments if you purchase your glasses there, all around a positive experience.

I have been going here for 20 years. Customer service is great, timely and their work is high…read morequality. I would not consider going anywhere else.

Traveling through town, hubby broke his glasses We called…read moreand they couldn't have been nicer, told us to come on in! They fixed the frame, wished us well and off we went!! Thank you very much!!!

My frames wore out, but the lens were still in good shape and the prescription hadn't changed. I…read morecalled around to several eyeglass stores in the Front Royal area who were not particularly helpful at trying to find frames that would fit my lens. The woman who fit glasses at the Optical Shoppe went out of her way to help me and find a solution. She researched the issue and found five frames that could fit my lens. I found one that I really liked. By going to the extra effort, she saved me getting another examination, buying new lens, and incurring hundreds of dollars of added expense. I've become a convert!