Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Great friendly fast service! I was out and about and…read moredecided to look for a cell phone repair spot. I looked on YELP and found this place. Had a lot of really good reviews, so I decided to stop by. I dropped my child's iPhone 6s around 2:15...screen repair service was complete by 3:40. In addition, they offered good advice about additional care for the phone. The price was lower than most kiosks. I will definitely return here!

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

This is insane, called the store 30 min before arriving at the store asking to pick up my new…read morephone, which was "locked in the safe." Fast forward 30 min, and we arrived only to be told to wait "another 10 min for the safe to open." Fine, we go next door to eat, then come back. The same guy who who was being helped is still needing help. It's insane how much the sales rep talks. Just do what you need to do and slim down on the chitterchatter, especially when 7 people are waiting and you are the only person working in the store. Get people in and out, brobro. Nothing is "just 20 minutes" with you. We waited almost 2 hours to even be called up to get our phone after being 2nd in line for the whole 2 hours. Like you couldn't have started our transfer while talking to him? I don't get it. You checked out the 2 customers that were buying random shit but didn't start our phone transfer? This is almost as bad as Comcast. The only difference is that you can skip the automated voice on the comcast customer support line, and you can't skip our sales reps voice. Both will still waste 2 hours of your time getting 1 simple task done, helping other people in line behind you, and having annoying music playing in the background while you are waiting. Go to ANY other store unless you have time to fucking kill or want to hear about sports betting from the sales rep during the NCAA tournament weeks. Jake n kev

My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

Vershaun was excellent! I had malware on my mobile phone and he took the time to go through all my…read moreapps to find the problem. He was very patient and kind. He found the problem and was able to resolve in a timely manner. Five stars all around!!

I drove 10 minutes to print a couple of pages, only to be told they don't accept walk-in printing…read morejobs. Even though I had the documents ready online, they insisted I go back home, upload them through their website, and return in an hour. It was frustrating because the whole process could have taken less than three minutes if I could've just emailed the files directly. To make it worse, they claimed there was a queue, but the printer was clearly sitting idle the entire time..

I needed a power cord for my laptop like in a hurry. When I called they set one aside for me but…read morewhen I got to the store and couldn't figure out how to make it work they found the right tip for me and were so helpful! Hard to find anybody to help in stores let alone be helpful. I am so grateful. Thank you!

I went in for them to look at my phone. Of course, they couldn't help me. He rebooted my phone and…read moreleft me hanging. Basically told me ... "I don't know" but then he was trying to get me to upgrade. So useless. Don't waste your time with AT&T!!!

Extremely disappointed with the lack of professionalism and customer service towards elderly…read moreclients at this location. My elderly boss went into the store over the weekend with the intent of upgrading his device. He was in the store for over two hours for what shouldn't have taken more than 45 mins to complete. He was incorrectly charged 1k for a transaction that should only have charged taxes (according to HQ). They added a completely new line to his device, resulting in him having a dual sim when it was not needed, nor what he had initially gone in for. They charged him insurance on both lines despite them being linked to one singular device! While I understand errors can be made, we are human, and the associate handling this transaction might have not been trained properly. It was later brought to my attention, the actual store manager was the one assisting him throughout this transaction. I've tried calling the store directly for 3 days straight unable to get through. The line rings and goes directly to voicemail. Personally I do not like to leave bad reviews, however if you have an elderly parent/family member or friend, please be weary of letting them go alone when it comes to upgrading devices or adding anything to their plan. It's been made clear to me not all have the patience to explain and suggest the best options to the client except for what benefits the sales associate.

As soon as I walked in the store, T-Mobile, I was greeted by every employee with such great…read morespirits. They were very helpful and very know I had a great experience.

If I could give 0 stars I would. Rude management. Bad attitudes, lazy, tried to upsell me instead…read moreof help me get my warranty info and phone that was defective NOT damaged, replaced. Refused to help me, tried to make me use my insurance over the warranty (I've had the phone less than a year) and talk about me as if I wasn't 10 feet away. I will be switching carriers as soon as my phone is paid off. I won't be going back there for ANY reason EVER. I would recommend you avoid it to. ​