I had a salesman come to my door and he gave me incorrect information and this held up my order. These nice gentleman helped straighten out my issue. They were very patient with me as I'm not technical at all. If you visit this store ask for Genesis or Jonathen. They will help you tremendously. read more

Service staff lacked knowledge regarding data transfer. Because of this, appointments took forever!

I strongly suggest you avoid this company at all cost. A sneaky sales rep sold me a phone with NO CHARGER in the middle of moving, and since then I've had nothing but problems with false charges and customer service issues. I used to respect AT&T. Now I can't wait to escape the abusive relationship. $438 more to go and then I can leave. I will NEVER be back. read more

Visited the store on April 27th. Walked in told the sales rep that I needed a Prepaid plan. He then asked me about a post paid plan. Told him I didn't want to do that he still looked up my information then I had to explain why I was in there. Sidenote I have work for AT&T before so I knew what I wanted and what I needed to do. He shows me to the plans, starts going through the process of me getting service I said I picked a plan but I kept asking how much the total price would be. He kept giving me numbers but wasn't really for sure so before he Finish the transaction He was going to put me on auto pay and told me it wouldn't charge me anything. He put me on auto pay finish the transaction I then ask him what is the price he tells me the price I'm not OK with the price so I jumped down to a different plan. but before I changed I clearly asked him was this gonna mess up anything. Because he had already told me I wasn't getting charged anything until the end, He insured me it was not going to change anything so he changed it he told me the price and I paid. I then left the store and look at my bank statement and I saw I was charged twice. For the first plan he had no authorization to charge my card for ( also told me my card wasn't getting charged) and for the second transaction. I go back in the store and let him know at first The manager and sales rep are like it charge you for auto pay and your service. I'm like but I wasn't supposed to be charge for auto pay because you said To put me on auto pay It won't charge my card. So he calls AT&T gets off the phone with AT&T and tells me to go to my bank and do a dispute. The bank then tells me there's no 100% guarantee that I get my money back so I need to go back to AT&T I go back to AT&T and The sales rep call's AT&T again an gets me issued a refund. The refund comes through on April 29th but then AT&T turned around and charged me again for the exact same charge. So on April 30th I call because I live 30 minutes away and The manager has me come to the store we call again he looks at my bank statements he starts adding up my bank statements when he's not authorized to add up my bank statements. My other bank statements have nothing to do with AT&T. It clearly shows on my bank statements that I was refunded on the 29th and charged on the 29th. After calling AT&T and getting nowhere he then has me call my bank and my bank confirms that I was refunded and charged again for the same thing that they just refund me for. The Manager proceeds To argue with me and the bank about how we're wrong. It's the weekend nothing can be done until Monday. May 2nd i call AT&T , Which confirms they indeed give me a refund and charge me again because I paid for two services. AT&T tells me since this location Made the mistake an Authorize the transactions they would have to refund me my money So May 2nd I found out that they charge me for the first plan He had put me on after he said my card was not getting charged but charge my card without my authorization which is illegal. And also charge me for the plan that we change to. I called the manager once again he proceeds to argue cuss and fuss on the phone with me about how I was wrong, My bankers wrong, AT&T was wrong. I have asked this manager multiple times For the district managers number or the general managers number somebody who is over him. Because his employee made a mistake to where I cannot get my money back. He proceeds to tell me that it is against the AT&T policy to give out his managers number. I told him no it's not He then tells me that it's his policy that he doesn't give out his district managers or General managers number I said you don't own AT&T you can't refuse to not give out their number because you know you're in the wrong and your employee is in the wrong. This has been an absolute headache dealing with this location and their customer service. read more

Needed to add a line for son & Kevin at this location made it quick & easy. We brought in our own phone, Kevin got it all set up, let our son pick his number & even gave him an 4s case. Great customer service! read more

Wanted a new phone, didn't need a new phone. Don't need a lot of bells & whistles. Sales person (he) wasn't really interested in what I wanted except to sell me an expensive phone with a case. Should've walked away. Not happy with what I got, but didn't want to pay a $35 restocking fee. Shouldn't they pay customers to reduce inventory? read more

Today I went to AT&T with my family . At first I went there for repair the my home phone. During the time I want to know if they have good plan for the family. They put down my monthly fee and I also got a new I pad Air( 64G Wi-Fi + 4G), I was so exciting with that! read more

Great experience switched over from horrible time warner...at&t is alot beter more channels more advanced ie fiberoptics and cheeper...great installer Christian, who took his time installing and went above the call of duty.. read more

In December 2019, I was in need of a new phone and in a hurry...my old phone stopped working. I went to the ATT battleground location and sat down with a rep and reviewed my options. I didn't need or want the latest IPhone and decided on the iPhone 8 after the rep described their promotion. She said if I added a line I would receive the 8 free. My wife and I only need 2 lines but she said i could "drop the line" in "a couple of months" and the 8 would still be free. She was convincing and I unfortunately believed her. In approx March 2020 I began calling in attempt to drop the 3rd line we never used. I went to the store 3 times and spoke to reps and even 1 manager who said they couldn't even remove the 3rd line. I was directed to call customer loyalty who gave me a whopping $5 credit for 6 months and advised me to attempt to return the phone to the store. They cancelled the 3rd line which immediately charged me approximately $400. This was on top of the extra line i had paid for now for 5 months...This place is a joke and extremely untrustworthy!!! read more

Signed up with AT&T as an alternative to Time Warner Cable. I'm an online gamer and need the internet at a cheap price. What I DIDN'T expect was the hassle. I'm disabled. As soon as they found that out there were problems. ONE WEEK after they connected service, they cut me off. I get a call at work from my care provider telling me that there's no internet and phone. I call AT&T as soon as I get a break and find out what's going on. Apparently there's an outage in the area. I ask should it be affecting the phones too. Then it went from an outage to a bill not being paid. I tell them I haven't even had service a week. The Service Rep said the service had been installed two months ago. I told them that the service didn't actually get installed until a week ago because of scheduling conflicts. So after twenty minutes of phone haggling, I got a new account with the same name and same equipment. I don't want to have to go to them again, but it is either them or Spectrum. read more