I remember i tried to cancel my line and I had to do it over the phone and the lady kept trying to…read morereel me in with offers but i just couldn't be bought, the area I lived in didn't have good coverage. I found out after the call she never cancelled my plan! And after reaching back out because I was still getting charged I actually was on the line with the same lady this time she hung up on me and thankfully I got someone else who was able to help me cancel afterwards but they couldn't reimburse me or have access to any recordings even though they record calls!

Very organized, Fast Service Friendly Service. Employees always patient and helpful. What else…read morecan you ask for.

Great customer service and help. I went in to just get my company's employee discount applied to my…read moreAT&T account and I was in and out very fast. Associate was very friendly and accommodating. If you do business with AT&T, I would recommend this location.

From the owner: AT&T of Groton is bringing it all together for our customers, from revolutionary smartphones, to…read morenext-gen home automation services.

Excellent service here! Chris Rosario and his manager Hannah really care. They are both great!…read more Best in the area and avoid Waterford and Groton. Go to the New London Verizon Store. Great job!

Do NOT go here. Highly recommended Waterford Verizon or east Lyme over this location. Upon arrival…read morethere was one employee helping a couple at a desk so we sat on the bench to the side and he stated he would be with us shortly. After 20 minutes we politely asked the employee if we should check out Waterford or east Lyme if he had much longer left with his current customer. He stated "well I have a coworker here somewhere I'll try to locate." Then he went and found Manager Joseph Lopez who claimed he "owned the location." Joseph continuously took phone calls mid meeting or helped others who just walked in which prolonged our progress causing multiple delays, never apologized once, even after being there for an hour with little progress. I told him we would stop the process and go elsewhere to which he replied "go ahead, but this phones disconnected now." He is extremely unprofessional and lacks customer service!

Angel was amazing down at Tmobile . He was extremely helpful and courteous! I will definitely use…read morethis location His counterpart was also helpful with a case and while i was waiting

Save your time and drive over the bridge to the Waterford T-Mobile. The associates are much more…read moreknowledgeable and helpful. I went in to get a new phone as I had broken the back of my phone earlier in the week. I was told in Groton T-Mobile that there was no way to do it and I would have to open an insurance claim, get a new phone via my T-Mobile insurance plan, then bring in the new phone to be able to get a new one. The said T-Mobile would not accept a trade in of my broken phone (everything works, no cracks on the front, the back is just cosmetically broken). We left. Went to Waterford, was told that what I was told in Groton is absolutely wrong, and was helped to order a new phone with a trade in of my old cracked one. Again, just go to Waterford.

I had an offer from Walmart for an IPhone 16 that sounded too good to be true. Since I am a Verizon…read morecustomer for more than 20 years I came home and called Verizons 800 number. The representative told me to go to the Verizon store because they were having a promotion for an IPhone 17. So my husband and I went to the Verizon store in Groton. I explained to the representative about the offer from Walmart but asked about the better offer from Verizon. He had no clue as to what I was talking about so asked me about my internet service bc they are now part of Frontier and I could pay less for internet. I again asked about the promotion on the 17 iPhone. He knew nothing about it. I said maybe one of the other reps knew. From his desk he called to I believe her name was Abbey who had her back to him. I then tried to explain to her that I was told from the person from the 800 number that there was a promotion on the 17. Meanwhile as I was trying to tell her she continued to have her back to me as though I was talking into the air. My husband was so annoyed he got up and said "let's go". When I got home I called the 800 number again bc I felt I should speak to someone who knew what was going on. I explained to a young man my experience and within 5 minutes he told me exactly what the promotion was. He was pleasant and knowledgeable. I thanked him for listening to me and explaining to me what the promotion was. I Will NEVER go back to the Groton store. They treated me so disrespectful as though I didn't know what I was talking about. Yet never told what the promotion was for the Iphone 17. I will go to Best Buy to purchase the phone.

Do not go to The Verizon Zone in Groton near Stop and Shop. Horrible, horrible service. My phone…read morewould not charge snd the Verizon Rep refused to try to fix it. He suggested I go to a Mr. Fix It and pay him. The phone wpuld still notvrecharge so I called Verizon dirrctly. They agreed to replace. I will NEVER go to this store again. Avoid the Groton Store! Thieves!!!

Waterford AT&T store is always so friendly and helpful and knowledgeable. Brayant was very patient…read moreand helpful. He went out of his way to help me with my iPhone. Wonderful service! Thank you.

Hosea was a huge help when our phone was hacked. Knowledgeable, friendly and patient. We were so…read morehappy he was there to help