I bought a car battery online and requested in-store pick up. The website online stated free…read moreinstallation and old battery recycling. I arrived, picked up the battery and asked about installation. They informed me that it would cost me $200 dollars for new cables, new terminals, for certain electric boxes to be removed and then reinstalled. This was in addition to the cost of the battery. This was absurd and I left not willing to be taken advantage of. A friend installed the battery for me the next day. There was absolutely no need for any new parts or removal of electric components for the installation. I returned the old battery and asked to see the manager. He asked if the man had been speaking to me regarding the $200. He said it must not have been his worker. He said that it was not a big deal. He said that there was no way his worker would charge me for something like that. He said his without ever looking at me. Instead, he was typing at his computer or looking at the counter. This store is an example of why automotive stores have the reputation of cheating customers and working together in house to make sure no one is held accountable.

Awesome staff. Everyone is friendly and very helpful. Much better than the one in Norwich. Highly…read morerecommended!

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

I have been to advanced auto parts many times. The people who work there are very professional, and…read morealways go above and beyond to help .One employee who stands out is Robert . He had just punched out for the day , he took the time to help me with a frozen keylock issue when he was not on the clock . Thank you Robert . I will continue to early go to Advance Auto Parts for all my auto needs

I won't ever go back to this auto parts store. I bought a part and asked the guy if it doesn't…read morework can I return it. He didn't say no what he did say said it should work. Went out to my car and installed the part and it DID NOT WORK. I immediately brought the part back in the store and asked for my money back. The guy said no. I even asked to speak to the manager, and he said since I opened it, I can't return it. You tell me how I was supposed to see if it worked without opening it. Worst customer service people.

If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.

Jeff, Jason and their staff are awesome!! They are honest, fair and they always willing to help…read moreout. I have been doing business with them since 2016 (lift kits, tonneau covers, tires, undercoating, bed liners, racks,etc.) and they have always provided me excellent service at a great price . If there was a hiccup they made it right very knowledgeable and answered my many questions. I highly recommend doing business with them.

Had a bed liner sprayed in and a tonneau cover ordered and installed. Very prompt service with very…read morelittle turnaround time. High quality job. Go see Cody!

The only reason I keep with pride my '06 V70 is due to Euro cars. They are completely knowledgeable…read moreand do the work at a reasonable price and know the car inside out.

My car did not want to start yesterday, October 5, 2023. I phone AAA and had them tow my car to…read moreEurocars Plus and Susan did amazing job to make sure my car was ready and available to pick up the next day. She completely understood my situation and took care of me. I would definitely plurchase another Volvo from this place and have my car maintained there. They always try to accommodate when it is feasabble. Thank you again Eurocars Plus and Marc the owner.