Went to this store 1 hour before closing. I was looking to leave my previous provider after 13…read moreyears and upgrade both my phones. Sam helped me and I got an amazing deal on my new service and my trade-ins it was an incredible value. Definitely recommend this place Sam was super helpful and provided amazing service.

Amazing customer service from Sam! Came 1 hour before closing to switch and set up a new phone plus…read moreget a new phone. He was able to get us set up without any issues as well as guide us through every step of the way to ensure we were on the same page. It took some time to get the phone switched over meanwhile sam still made sure to help all other customers that came im before closing. Definitely appreciate & recommend Sams help!!

I was having some trouble switching my phone from a different carrier to Verizon and was getting…read morefrustrated that it wasn't working. I decided to stop by this nice new location near my house. When I arrived, another customer was being helped, so I waited my turn. While assisting that customer, Reina kindly asked how she could help me and immediately jumped into action, managing to assist both of us efficiently and with no problem. I was so impressed with her work ethic and incredible customer service! From what I could tell, the other customer was happy with his purchase, and Reina got my phone working perfectly. Thank you again, Reina, for your time and expertise!

I wanted to take a moment to share the amazing experience I had at the Verizon Wireless store…read more#951-262-48. The care I received at that location truly meant more to me than the two men who helped me could ever know. I came to this location on the recommendation of a trusted friend after a very difficult experience at another Verizon store the day before (the location of the 1st store was: 27512 W Lugonia Ave, Suite C, Redlands, CA). At that previous location, my mother and I were treated with little patience and a lack of respect when we asked for help understanding our contract options. My mom had recently been in a serious car accident that caused a traumatic brain injury and affected her memory, so we genuinely needed things explained clearly and slowly. Instead, we were made to feel stupid for not understanding our options quickly, which resulted in us walking out without updating the majority of our existing lines. Walking into store #951-262-48 felt completely different. Matt greeted us with such a pleasant and genuine welcome that it immediately put me at ease. When Trent became available, he took the time to really listen to what we had gone through. He didn't rush us, didn't make us feel like a burden, and treated my family with so much patience and compassion. He explained everything in a way that finally made sense and never once made us feel uncomfortable for asking questions. Because of Trent's kindness and support, I was able to add multiple lines to my account and even purchase gifts for my family just in time for Christmas. Matt and Trent's help might seem like a small thing, but for me their support was huge. I hadn't updated my phone in years because life had been heavy -- between work and caring for my grandparents while they were in hospice, finding time for something like updating my phone felt impossible. Unfortunately, when I had finally made an effort to upgrade, I was met with disrespect at the first verizon store i I had visited this year, which was incredibly discouraging. I was honestly ready to switch phone companies altogether after that experience. Matt and Trent completely changed that for me. They reminded me how powerful genuine customer service can be, especially when someone is already navigating so much. In moments like these, being treated with patience, dignity, and kindness can truly be healing. I'm so grateful for the experience I had at this store and for the people who work there.

I came to MacGuyz for water damage on my iPhone after a really frustrating experience at another…read morerepair shop. What stood out immediately was how competent and straightforward MacGuyz was. Even though they don't loudly advertise water damage repair on their website, they were far more prepared to actually handle the situation. They immediately knew my phone model, confirmed I'd taken the right steps (powered off, dried the phone, SIM removed), and clearly explained what they would do next and what to realistically expect. There were no scare tactics or loaded language--just honest, knowledgeable help. They were upfront about costs, didn't try to talk me out of getting help, and were cheaper than the place that explicitly advertises water damage repair but wouldn't even try. I left feeling informed and taken care of instead of stressed out. If you want people who actually know what they're doing, MacGuyz is the place.

I've been to MacGuyz twice and Michael was so helpful...very knowledgeable, informative, patient &…read morefriendly. I highly recommend MacGuys for any Apple or Mac issues!! Reasonable pricing.

Greg, Has been…read moreserving the community for many of years, if you need your cell Phone repaired, Tablets repaired, purchase a computer, laptop, or accessories, Cellular Depot is the place to go, great price, for quality work.

Don't bother to bring your phone in. He WILL TAKE HIS TIME. Most of the time is babysitting and…read moregets nothing done. Came two days in a row back to back days to pay for phone bill and it's closed. The schedule is also wrong. I thought this place was at least good for paying a phone bill but I guess that's not the case if the store is closed. I wouldn't even consider this store a one star should have Half a star.

Nowhere to check-in when you walk in. They called up people who came in after us because they're so…read moreunorganized. Understaffed but that probably isn't their fault. Was looking to switch 5 lines from Spectrum to T-Mobile but they didn't earn my business. Thanks!

I went today to pick up a phone. There were 3 people there, 2 men and 1 woman and they were great!…read moreBest customer service at a T-Mobile. I was greeted right away, signed up, the gentleman explained exactly what they were doing and about how long it would take. They were very friendly, the reps were multitasking, helping each other out, and I was out in a good amount of time.

Really great service, they are quick and good at what they do they also have really good prices,…read morewould recommend to friends and family

Owner of the store Nathan sold me 2 fake I pad pros 11 inch (m4) 5th gen. First one was dead when I…read morebought it for 460. When I got home and charged it it would not power on . And When I further gave it to the person it was for they inspected it better and told me it was a clone. A clone that would not power on he sold me for $460. He only gave 370 dollar refund not full refund. Then I bought a second one for 460. I told him I didn't want to buy it because his last one was a clone. He said "but I charged it this time look you can check it ". It looked fine and paid him 460. When I gave it to the person they inspected it better and told me the second I pad pro was also a clone. When I told him I wanted to return it to him he told me to "fuck off" and I took a 460 loss on the second I pad and took an 80 dollar loss on the first I pad He also sold me a MacBook that you can't restore with a motherboard problem and a MacBook with a bad fan making a loud noise

I cannot recommend this store more than to say if you want the BEST customer service, you need to…read morehead here! Seek out Isrrael because he has to be one of the nicest, most helpful people I have come across in customer service, or any other service, in a very long time. I had gone to the store in Beaumont to upgrade my Samsung because it was time and my screen had cracked. The service out there was not helpful at all. After spending about 15 minutes with them, all they could say was that they didn't have any of the 21s in stock. They could have saved me time and said that from the beginning. They didn't offer to check other stores, just that they could order it and get it in November. I proceeded to call the store in Yucaipa and at Citrus Plaza to be told they didn't have them either. I finally called the Victra store and was lucky enough to get Izzy. He let me know they did not have that phone in syock, but recommended the 20 for a few reasons and they had it in stock. He out it on hold for me and we headed down. He was super helpful getting it all set up; they were issues going from 4G to 5G, but I didn't have to deal with it. He made sure to tell me about the different offers I could get and helped me get the lowest increase to my bill. Not only did I get a new Samsung 20 FE 5G, but I got a Galaxy Tab A7 as well. To make it an even better experience, he was able to help my husband out. He's been looking for the 1Phone 13 Max Pro with no success. Izzy called around, did some other searching, and my husband walked out with that new phone and an iPad for $4 more a month! Omar was a super help in getting him all set up and his stuff transferred. These two gentlemen made a what started as a stressful experience, not so. Izzy is assistant manager, but acts much like an owner in the time and patience he put into what he does. Just amazing!

No star for this store. Customer service terrible. I was waiting for 40 minutes standing. The…read moreperson was busy helping other customers. I ask the employee.I only hear for a pickup order. Employee didn't give me a good answer. This employee told me I needed to wait in line. This store need have more people for customers service. Management need to improve on this situation. It's very upsetting.

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I am writing to formally complain about the service I received at thisr Redlands, CA (Alabama…read moreStreet) franchise. I have previously had good experiences with UbreakiFix franchise locations, but my recent experience at this new location I tried has left my phone damaged beyond repair and cost me $250. I dropped off my phone to have a cracked screen fixed on my birthday. I noted that the two employees working did not speak English or Spanish fluently, making communication difficult, but I assumed it was a standard repair. Two weeks later, the screen began flickering, and I noticed the bottom external screws were not fully installed. I could not answer my phone or see the new screen they supposedly put in, I returned to the store, and the staff in very broken Endlish informed me the issue was now the battery and offered to replace it-so I agreed - Afterall this is supposed to be a great repair service brand. However, I later discovered they did not replace the battery. When I took my phone to another repair company, they discovered that three internal screws were missing entirely and my battery had been pried lose and not replaced,. I did not do this. Only this location of this franchise did, I gave this location two opportunities to properly repair my phone and communicate clearly, but both attempts failed. Furthermore, during my visits, I witnessed multiple other customers complaining in both English and Spanish about faulty repairs. I myself have not been able to conduct my work and it is affecting my job. Given that my phone is now permanently damaged due to the poor workmanship at this location and false information about work performed, I want to request a full refund of the $250 I paid. However, The staff can't communicate in English or Spanish the two languages I speak -- so it makes it impossible to request from them directly. I hope that the National Team at UBrekIfix see this and can get me a ok a prompt response regarding how this will be resolved. This location needs to be renamed YouBreak WeBreakSomemore!