Nicole B. was outstanding. She solved my email problem in a very short time. Nicole was also very patient explaining the differences between Yahoo, Outlook, a secondary email, Gmail and Google...all of which I had found very confusing. No matter how many questions I might ask, she answers them all very calmly. I think Nicole is a very fine asset to AT&T and should be given a nice promotion. I believe she can become a great trainer. Thank you, Nicole! John Williamson read more

Nicole was the BEST helping me get my iPad Air, ill definitely go back with her to keep doing business with at&t.

Only two people working in busy hours, waited for 35 min just for them to say I have to call customer service because they don't have access to create an account?? read more

I have been using AT&T for seven years, and this is the worst experience I have ever had with customer service. There are some other AT&T stores within 10 mins drive from this one, so make your choice wisely. I ordered a phone in the store, didn't receive any notification upon its arrival. I called the store, and the staff told me the phone wasn't there. Then I called 611, and it showed the phone had arrived last Friday (5 days ago). I called them again, and they found it in-store. Great efficiency. When I came to the store to pick up the phone in the afternoon, I was again impressed by the staff's lack of professionals -- Especially for this guy called Eric. I strongly recommend AT&T offer some training for him so he would learn some manners. When the customer has questions about a specific procedure, it is your obligation to explain, not be aggressive, refuse to work or act like an angry kid. Also, perhaps Eric can do his job more efficiently without making private phone calls at work. I understand it's 5:30 pm, but please, show some patient and respect to your job and the only customer in the store at the moment. read more

This is the only store I go to. Everyone is so friendly and so eager to help! I couldn't say enough about this store! The manager is amazing and will answer any question you have read more

The staff was very helpful & KNOWLEDGEABLE! Especially Sergio & Ruby. The night before I talked to FOUR(4) ATT reps on the phone. The first 3 could not, got disconnected and did not call back. The 4th rep said I had to go the store to fix my issue (2 phone #s) on one iPhone 13. Sergio & Ruby fixed the problem. Very courteous, knowledgeable, & friendly. read more

I just love the way they greet customers. Soon after greetings, I felt like a visitor from outer space whenever I stepped into this store. I explained to a salesperson about my requirement. I shared my frustration with him about T-Mobile's lack of consistent data & cell signals in few parts of Houston. I didn't want to be stranded without any service while driving to San Antonio. I told him I have an unlocked iPhone. He gave me some options and prices. I told him I had to come back, because I spent too much time searching for this store with that stupid GPS from my phone, on top of construction on Hwy 290. I went back next day. I thought it would be a courtesy to talk to the same salesperson. But he was busy helping another customer. I waited and waited. Remember, I was a space alien to them. Store clerks walked by me like I didn't exist. Come on, I've got to go back to work. So, I picked up a prepaid flyer and asked a guy, "can I just pay this at any store?" His eyes lit up and helped me with the transaction. That didn't take long, because he seems very knowledgeable about this product. However, I think he forgot to tell me about the data signal that was less than contract customers. I know I shouldn't complain about AT&T Wireless signal that saved my day in San Antonio, where T-Mobile was invisible during most of my trip. read more

I leave here wondering how this place functions. Called several times in the morning to ensure the phone I wanted to upgrade to was in stock but could never get through, so just decided to drive up. When I arrived, someone checked us into the que... thus far, it was a seemingly normal experience. After wondering what was taking so long in the middle of the day on a Wednesday when no customers seemed to be coming or going, I noticed that 8 of the 10 or so people in the room were AT&T employees. Most were not helping customers, but rather sitting at tables and doing who knows what with phones or tablets. The devices were clearly not for customers in the store at that moment. After we were helped, I asked the employee what the folks sitting on the phones and such were doing. He replied he didn't know, maybe they were at lunch and he could ask them. Huh??? Then I verified the store phone number. It actually doesn't ring to the store when you call. This phone store doesn't have a phone that accepts incoming calls and the employees are perpetually on break. What the...? read more

Marisol is awesome. She has great customer service. I needed a new phone badly & she was able to help me get exactly what I wanted + she mentioned the great promotion to help me save money. read more

My stepfather has a Samsung Rugby issued to him from work, and he wanted a holster for it. My mom and I come here looking for one since it's an AT&T phone. Upon entering, I notice they're moderately busy, but not slammed. A woman YELLS very rudely across the store to my mother "MA'AM! MA'AM! MA'AM YOU HAVE TO SIGN IN!" ... to which my mother says "I'm just looking" and the woman again yells "YOU HAVE TO SIGN IN". At this point the assistant manager comes over to my mom, asks if she needs anything, helps her get the correct holster for the phone, checks her out, and comes over to open the door for us. He knew his employee was rude and out of line. And this, ladies and gentlemen, is one reason why I have Sprint. read more

This AT&T is located conveniently located near my work place. Although the service provider itself is less than stellar, their customer service skills are phenomenal. William, their manager, truly understands his customer's needs. I always walk out with all my questions answered. read more

AT&T Store - Mobile Phones Near Me - Houston, Texas

Came to this store to get a new iPhone and I was told I had to get the Next Up plan on the new phone. I told them I didn't want it, but they said it was their policy. I was then told I could cancel it after 24 hours. Two weeks later, no one at ATT (online or store) can cancel it. I will never do business with this store again. read more

Worst customer service ever. Currently here waiting for 45 minutes and still not yet helped. Manager in back won't come out to help. The two reps here are demonstrating no sense of urgency and not once have apologized for the wait. Each one has been with the same customer since I arrived. Don't come here. read more

I am extremely dissatisfied with my experience with this location.I came in on a Sunday to order a new phone and during the process I received a quote on my phone for a trade on value of 700. When I returned on a Tuesday to pick up my new phone that was ordered they only offered me 350 for the trade in. Not only did they bait and switch me out of 350 dollars the customer service is horrible. I would highly advice to take your service anywhere else. read more

Direct TV- ATT Bait & Switch Practices ... Offered a two year contract & the rate drastically increase (double) after one year. If you do not purchase additional services such as internet or cell phone.This info is not disclosed at the inception of the contract. The non existing contract binds you but allow them to increase your rate as desired. I have a second property which has ATT Uverse with a two year contract.The rate has never increased until 2 years has expired or end of contract. The customer is held hostage to: pay double for same services or cancel & pay penalties. Also I called the automated billing service only to discover that my $70.00 payment had posted as 70 cents which was contrary to my bank sttement. Finally an email confirming the update of my account was sent to me on June 27th as well as a courtesy call. Direct TV/ATT has since declined to honor the email, & heir agreement & I refuse to pay double for the same service. Very unhappy with their business practices read more

This has to be the worst customer service experience ever. Unfriendly and lack of interest in helping resolve the situation.

Worst experience ever. I added a new phone line for my boyfriend for Christmas, they gave me a temp number and when we wanted to port in his existing phone number they added an additional line without telling me. Now I'm in contract with the temporary line and can't break it without paying the $600 penalty. So now I'm stuck with 3 lines. The employee who did it denied everything. Didn't own up to their mistake at all. Victor is the manager and Anthony was the sales associate. Don't do business with these people!! They are a joke! I'm never coming here again. read more

This has been my go to AT&T store for a few years now. I've always received pleasant service while shopping here. I normally only come in to get a new phone. The sales people have always been very helpful with phone selection and helping with any billing questions. read more

the employees really don't pay any attention but I was helped I just had a question about my bill....it took a little while but they answered my question read more

I've been writing reviews on experiences ranging from food to car services for years. I've worked in retail and in a customer service based atmosphere for over 15 years. But as a customer, my customer experience here was by far, THE WORST CUSTOMER EXPERIENCE EVER! I'm writing this review, days after the experience. I had to ensure that my emotions have settled. I'm no undercover boss but if I were, two people would be in very hot water. Those two people would be sales associate Anthony Gomez and store manager Victor at the 10650 Northwest Fwy.(290 Store). This all started around the Christmas holidays. My girlfriend took advantage of a buy one phone; get a free phone /phone line for the BOGO offer. It was her gift to me. All that was required by me is to cancel my current month to month phone line with my existing provider, in which I did. We went to the AT&T store on 290 and were assisted by Anthony Gomez. Anthony wasn't very knowledgeable to begin with. I got the impression that he was only concerned with moving us along and making commission. When we explained to him the BOGO deal for the additional phone needing to be switched over from my existing provider to be ported over to the 2nd line, he instead added another line without her knowledge or consent. We did not realize this until she checked her AT&T bill online. We thought it would be a SEEMLESS transaction and that most associates understood how to follow simple transactions like how to port over a line for special offers. But that was not the case. So now she has 3 lines and cannot cancel the 3rd line without paying the $600+ penalty. We get stuck with an irreversible mistake and told that we have to either continue to carry the line and pay $15 dollars extra a month plus taxes and fees, break contract and pay the penalty, or have the line ported over to another carrier, then have it ported back to AT&T if I want to keep my existing line. This is too much! It's a waste of our time and energy all because of a mistake made by a sales associate who wasn't paying attention! When we went to the store to explain this to Anthony and the store manager Victor, Anthony denied adding the line. The store manager - Victor didn't make it any better. In fact, he wasn't any help at all. He just kept saying "I wasn't here at the time to know what happened". He didn't show any sense of urgency or empathy and they didn't own up to their mistake at all. Instead of making an attempt of correcting the issue, we get our time wasted, money wasted and no resolutions whatsoever. Basically we were told the things we could do going forward which would be at our own expense. Overall, I feel awful about the decision I made about switching from my old provider to AT&T. I don't think I've ever done business with an establishment quite like this one who operates a business so poorly. Experiences like this make them look BAD. I would highly suggest going to another location or better yet, going to another provider that conducts business with simple, friendly and knowledgeable practices. I'm never coming to this store again. Other actions taken: Reported them to the Better Business Bureau, Filed a case with the AT&T Corporate office, read more

This is already not starting well. Website and map app say this location opens at 9am. Drive all the way over here: sign on the door says it opens at 10am. Get it together!! read more