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    AT&T Store

    1.4 (10 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    5 years ago

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    12 days ago

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    1 year ago

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    3 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    7 years ago

    Store was closed on a Wed at 2:00 pm. Note on the door didn't say why. Make sure store is open before heading their way.

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    6 years ago

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    7 years ago

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    People searched for Mobile Phones 852 times last month within 15 miles of this business.

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    Verizon

    Verizon

    1.7
    (3 reviews)
    0.0 mi
    Available by appointment
    Shipping

    I ordered two replacements phones online on Sunday. I received a text to pick up the phones on…read moreMonday. You must ring the doorbell to get in. The young lady helping me was nice and helpful but they had several technical issues with activation. I had to leave and come back to get the second phone. She called me about an hour later to let me know it was ready. The store was clean and I had plenty of time to look around at all the products. Not sure why they have a secured entry process but it worked for me. There were about 5 more customers that came in while I waited.

    This is the third time I have been to this store and it has the worst customer service. Each time,…read morethere has only been two people working, and calling it working is a far fetch. I don't like to criticize people's work ethic but there is no urgency and no one to help anyone waiting. You are just told, "someone will be with you shortly", and then you're left standing there in limbo. Today, I was waiting behind an older couple who had been there 40 minutes waiting and I had been waiting at least 35 minutes. The attendant had a customer that she was flirting with the whole time she helped him. As soon as that customer was finished, she walked to the back and hasn't returned and it's been another 15 minutes of waiting. I asked the other worker helping another customer if she would return and was told, "I don't know". Working in customer service for 16 years, I understand the expectation is sometimes not met, but completely disappearing and leaving your coworker high and dry is unacceptable. I would not recommend this store to anyone unless you are lucky and happen to be the only person in there. I would give zero stars if I could.

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    Verizon
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    King Wireless & Phone Repair

    King Wireless & Phone Repair

    2.8
    (27 reviews)
    5.2 mi
    $$

    I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

    Needed replacement battery for iPhone, had it replaced. Satisfied with results, everyone courteous…read moreand professional. Would use again .

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    King Wireless & Phone Repair
    King Wireless & Phone Repair
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    Verizon

    Verizon

    3.0
    (14 reviews)
    2.6 mi
    $$

    Hi , me and my wife went here a month ago and the guy Tyler at 9659 NorthSam Houston Parkway E…read moresuite # 100 ! This guy Tyler promise me that out phone bill would be $214.00 each month after the 1st but it's $369.00 each month this Tyler guy screwed us over , I call and went back to the store them we been texting back and forth for a week now , this guy should not be selling phones of your going to mess over people like that , we spent over $2k that day in the store and to get treated like this is some wild stuff ! He should be wrote up and handled for this mess , now we have to deal with this phone bill and no help !

    I was in this store for the very first time today. I had been going to the location on 45 and West…read moreRoad. The service is pretty decent there but this location is closer to home. I was having issues with the wifi on my phone for a few months now. Plus, I was considering an upgrade to the iPhone 12. As soon as I walked in I had a friendly face and great service from start to finish. Morris walked me through all of my options and made sure I would be aware of what I would be charged. I was pleased with the transparency. I know it's a lot to explain. He was very patient and made sure all of my data would transfer. I've had good service at previous Verizon stores but this experience was excellent. I am pleased with my new phone and can't wait to use it for upcoming projects! Go visit this store and ask for Morris!!!

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    Verizon
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    T-Mobile

    T-Mobile

    3.0
    (4 reviews)
    6.9 mi
    $
    Virtual estimates
    Shipping

    The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

    My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

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    T-Mobile
    T-Mobile
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    AT&T Store - mobilephones - Updated August 2026

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