I wish that I had one good thing to say about my experience with vzw after 25 years but i am on the…read moreverge of cancelling all 7 lines. This has been utterly ridiculous. Ive been getting to upgrade a phone since black friday. Ive literally been on the phone with vzw for more than 12 hours this week. Then right when I think they got it together, I go to the store to pick up the phone and im casually told oops..its a system glitch. Apparently im the 3rd person here for the iPhone that doesn't exist. No apology or nothing given. I was just told its apples problem. I don't think I've ever in life had a customer service experience such as this one. I really wish I could give 0 Stars for the 0 help!!

I cannot say enough great things about my experience at the Verizon store thanks to Marc…read more Marc was professional, knowledgeable, and incredibly patient (with my thousands of questions I had). He took the time to explain every single detail in a way I could easily understand, never once rushing me or made me feel pressured. Marc was not only able to fix my iPhone issues, but was able to help me and my family get set up with Verizon smoothly and stress-free. I cannot thank this store enough and my family will be exclusively coming here going forward.

Very helpful and easy to reach. They have locations in many malls and they stand behind their…read moreproducts.

I walked up to the kiosk and the employee was sitting down away from the he kiosk. I had to wait…read morefor him to walk up and assist me. After going back and forth about where I received my privacy screen from, he refused to look up my warranty so I could replace my shattered screen protector. So now I am walking around with an unprotected iPhone 11 Pro Max and rushing to memorial mall In 6pm Houston traffic because an employee refused to do his job.

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

You were like, am I friends with Marshall? I was like who? You're like, you know, Eminem? I was…read morelike, O! EM! But yeah. If you want dirt cheap stuff for cell phones this is a great option. They're basically bargain-basement prices and about five times cheaper than the mall for anything cell phone related. I definitely recommend them, and a lot of people in the poor part of town swear by this location.

Well Trusted and 100 % OEM parts. Great guys to work with !!!read more

I had a great experience getting my iPad repaired here. The team was friendly, honest, and very…read moreskilled. They diagnosed the issue quickly and fixed it faster than expected. My device works perfectly now--highly recommend!

My laptop's battery stopped working so I brought it here. They charged me over $100 and the battery…read morewas terrible. It lasted like 30 minutes. After a few months of this, I discovered that I can send my laptop to the manufacturer for repair. They charged me like $60 and the battery was back to normal. So yea iPC fixed it but it was a shoddy/bad fix.

A few days ago, when my phone suddenly stopped connecting to cellular and none of the self…read moretroubleshooting methods worked, I stopped by this Apple store to get help from the genius bar. Cesar was my technician, and he was beyond kind and helpful. He diagnosed my phone had a software problem stemming from the beta program and tried to fix it. Sadly, my phone died completely during this process, so I had to purchase a new device. I was able to snag the last phone of the kind and color I wanted that they had in stock. While it wasn't the outcome I originally hoped for, Cesar's friendly attitude made an otherwise frustrating situation easier to deal with, so kudos to him!

I've always had positive experiences at this store, but today was disappointing. I visited to…read moreexplore trading in my iPhone 17 Air (purchased 3 months ago) for a Pro model. I knew it was a long shot since Apple doesn't currently offer trade-in values for current-gen iPhones. The manager, Rob, explained they couldn't process a trade-in or return outside the 14-day window, which I expected and understood. What I didn't expect was his comment that "14 days is more than enough time" to make that decision. When I pointed out that's subjective, he doubled down, implying I should have been more diligent. I get that policy is policy. But there's a difference between explaining a policy and blaming a customer for not meeting it, especially one looking to spend more money. Rather than offering alternatives or simply apologizing that he couldn't help, Rob chose to lecture me on what I should have done differently. That's poor customer service, plain and simple. A manager should know better.