Hi , me and my wife went here a month ago and the guy Tyler at 9659 NorthSam Houston Parkway E…read moresuite # 100 ! This guy Tyler promise me that out phone bill would be $214.00 each month after the 1st but it's $369.00 each month this Tyler guy screwed us over , I call and went back to the store them we been texting back and forth for a week now , this guy should not be selling phones of your going to mess over people like that , we spent over $2k that day in the store and to get treated like this is some wild stuff ! He should be wrote up and handled for this mess , now we have to deal with this phone bill and no help !

If I could give it 0 stars I would. I've been with Verizon for about 3 years I believe and just…read morerecently I added my boyfriend to my plan and a guy named Jay completely rushed the process adding "perks" to my plan after informing him that I already have Netflix and Max and was not looking to bundle them through Verizon. He also added some promotions that weren't valid and got added to our bill which came out to be $750. We have spoken to over 3 representatives and no one can figure out what is going on, we were told to go into the store. I'm just confused how money hungry these people can be when they're one of the "leading" telecommunication companies, this isn't good customer service at all. It's no way to treat customers, it's truly distasteful and disappointing. We will be finding a new company to switch to.

I took my iPad Pro to get a screen replacement since my baby broke it. However, after it was fixed…read moreby this place the home button kept sinking in or coming out. When it sinked in, I could see the light from inside the iPad. I didn't think it's normal. The button also moved around and sometimes doesn't work. I took it back and they lady kind of fix it. However, the light and camera fixture were broken and the button recognition was broke since day one. Well, guess what about 30 days later the home button sinked in again and the lpad does NOT work at all. I took it back to the shop and the guy refused to fixed bc it was past the 30 day period. I did called apple and they actually told me this shop messed up my IPad when they replaced the screen and Apple couldn't help me anymore. Now I am out of over $260 since I bought a screen protector and case thinking my IPad was fixed. The iPad doesn't work anymore and I tried reaching out to the shop several time but no answer. Save yourself the money and take it somewhere else.

Total frauds!!! They broke our iPad and didn't repair only made it worse and refuse to issue a…read morerefund or fix their damage to our device!!! Avoid at all costs!!!!

DO NOT DO PICKUP WITH THIS STORE BECAUSE THEY DO NOT HOLD THE ORDER YOU PAID FOR. The "manager" was…read moreextremely condescending and basically told me in store customers take precedence over pick up customers who already paid for the phone. They lie to customer service claiming the phone would be ready for pickup the next day and that the shipments are "poorly organized" and that was the explanation for a delay in pick up orders. The manager was unwilling to help and locate other stores that may have the product to fulfill the order, so they just canceled it. Avoid this store at all costs, they do not deserve the commission. None of them.

I've been a T-Mobile customer for several years, but my recent experience with their customer…read moreservice was incredibly frustrating and disappointing. I visited T-Mobile on BELTWAY & WILSON to resolve an issue with my iPhone , expecting a quick and courteous resolution. Instead, I was met with a representative who seemed disinterested, unhelpful, and at times, outright dismissive. Furthermore she told me they are not technicians!! They repeatedly interrupted me, gave vague answers, and didn't seem to fully understand the issue I was trying to explain. What should have been a simple fix turned into a long, drawn-out visit with no resolution. What made it worse was the lack of accountability--when I asked to speak to a supervisor via customer service line and a manager from the store has yet to call me a week later, I was either put on hold for an extended time or redirected without a clear answer. I left the call feeling like my time was wasted and my concerns were ignored. I expect better from a company that promotes itself on customer satisfaction. If T-Mobile wants to keep loyal customers, they need to seriously invest in training their reps to be more attentive, respectful, and solution-oriented.

Victor 2 seconds ago…read moreI couldn't get past activation. I paid for a group plan and 3 SIM cards. The cards arrived, and I couldn't activate without a PIN. I couldn't get a PIN without an account. I couldn't log into an account without an activated phone. Live Chat? Useless. First person couldn't help, so they gave me to technical help. They told me I didn't have a plan. But I have an email with the order number, and my credit card was already charged for the plan. I gave them the order number, they still said I didn't have a plan. When I told them I was frustrated and thinking of sticking with my current carrier, they just said "Okay". And that was that. What a joke. Too bad the joke was on me.

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

I wish I could put a "0". I went into this store about a month ago to have my Lifetime AT&T screen…read moreprotector replaced, it was a $45 up-sale when I bought my 11 Pro Max last year. The young lady helping said they didn't have one, couldn't do it....that I had to go online, order one, wait til it arrives , then bring it up there and they would put it on. Then I would have to send the old one back to get "credit". So why the hell did I pay $45 for this "service"?!? It literally says on the box "redeemable in-store" and when they sold it to me said just walk in and they'll replace it whenever. I went to the Summerwood location and Derrick completed the task in 3 minutes....Atascocita store is trash, lazy, and frankly could care less about helping the customer.

Great service and fixed same day. Tech was very nice and explained everything. Made the process…read morevery easy.

From the owner: At iFixuBreak we strive to give the best customer service and quality repair. We repair and unlock…read morevarious kind of phones and tablets. iPhones are done on the spot within 15 minutes. For any questions or quotes, please give us a call at (832)420042.

This is a scam. I called and schedule an appointment a week in advance. Called the day before and…read morethe date I was to arrive to confirm the appointment and price. Once I arrived to a very unprofessional place of business, there was kids running around and several other businesses in this small space. The representative does not speak English and he also was very unprofessional. He then preceeded to tell me a different and much more price. I will never recommend this scam and will alert others if this place m

good price and good timing . so fast and helps so much with all my phones .. good communicationread more

This place will steal your personal data and not able to repair your phone. I caught the indian guy…read moretried to reset my phone and steal my data. He can not fix the phone. This is a crime. When confronted with the issue he acted very dumb like he did not know how to fix the phone and how to do anything. DO NOT BRING YOUR PHONE HERE. THE FIX MUST FIRE THIS INDIAN GUY ASAP, BEFORE LAWSUIT IS COMING. THE SERVICE HERE WILL BECOME A NIGHTMARE.

Left a cellphone screen to be repaired. They called me saying it was done, only to come in and…read morefind that they were STILL putting the screen on and having problems. They said the edges of the phone were bent so the the screen would be hovering over the phone rather than flush and the only way to keep it on would be to get a phone case and a screen protector. So they charged me for the repair, FULL price for the case and screen protector which were already overpriced. I wish they would have called to just say they couldn't do it and saved me money or maybe I should have had them just take it off. Really terrible service and communication.