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    AT&T Store

    1.0 (3 reviews)
    Open 9:00 am - 8:00 pm

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    5 years ago

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    5 years ago

    Customer service socks. Lied about technical support. Made promises they had no intention of keeping

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    5 years ago

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    Phone Shack

    Phone Shack

    4.3(4 reviews)
    8.6 miSouthside

    I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

    This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

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    Phone Shack
    Phone Shack
    Phone Shack

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    Fixie Cell Phone Repair - We offer repair services for electronics! This includes: Phones, laptops, tablets, game consoles and more. :)

    Fixie Cell Phone Repair

    3.0(6 reviews)
    0.8 miWestside

    I was recommended Fixie Cellphone Repair by a couple of people in Jacksonville. I needed some board…read morelevel soldering done on a GPU. Those pesky 12VHPWR connectors. It was already a tight fit and didn't realize I had crunched a pin til after the fact. The pin had already started to melt through the wall. The staff at Fixie Cellphone Repair were friendly, attentive, fairly priced, and kept me updated along the way. The process took a little longer than expected but quality over quantity is preferable when you are working with a $2000 gpu. They got me up and running again. Very happy with the results. Will do business again.

    HORRIBLE customer service. This place is a rip off. Took my phone in to get the screen fixed. It…read moredid not have any water damage at all. They gladly took my money and said there was a guarantee. Left the store and didn't use my phone. Within 30 min the screen was still not fixed. Took it back and she said I did something to it while I was gone and they couldn't fix it. I did nothing to the phone. Why would I break my phone. She claimed that there was no crack on the side of the phone when I brought it in and that she had a pic of the phone to prove it. I said please show me the pic and she refused then said she was calling the police on me. PURE CROOKS and just take your money. Did not even try to work with me but gladly took my money.

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    Fixie Cell Phone Repair
    Fixie Cell Phone Repair - Got a broken phone or tablet? No problem! Stop by at Fixie, and we can repair it for you.  Phone: 904-993-4888 Web: fixiecell.com

    Got a broken phone or tablet? No problem! Stop by at Fixie, and we can repair it for you. Phone: 904-993-4888 Web: fixiecell.com

    Fixie Cell Phone Repair - NOW OPEN! Fixie Cell Phone repair. We offer electronic repair services and sell phone accessories. 6733 103rd Street #27 904-993-4888

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    NOW OPEN! Fixie Cell Phone repair. We offer electronic repair services and sell phone accessories. 6733 103rd Street #27 904-993-4888

    T-Mobile

    T-Mobile

    2.7(16 reviews)
    0.8 miWestside
    $$
    Virtual estimates
    Shipping

    My boyfriend went in to pay the bill with cash on Sunday March 9th. He paid the lady in the front…read moreand she gave him a receipt. He was on his way to the car in the parking lot and a man came running out stating he cant take his cash. After the transaction was done. He had to go back in, they voided his payment and gave him his money back. They didnt want to have to redo the deposit. THAT IS BAD BUSINESS. When we first started with Tmobile they have been charging us for "key trackers" we told them we dont need them. They charge us every month and we're not using them and never have. They state they cant take them off. STAY AWAY FROM T-MOBILE!!! THAT IS HORRIBLE CUSTOMER SERVICE. I WOULDNT GIVE EVEN ONE STAR BUT I HAVE TO. 6733 103RD ST #9 JACKSONVILLE FL. SOMEONE CAN LOOK UP WHO WAS WORKING THAT NIGHT. WE SHOULD BE COMPENSATED.

    Told I was getting a promotion of 3 free sync up trackers with buying the T-Mobile home internet. I…read moredidn't care or want these trackers they just gave them to me and said T-Mobile is paying for it. I asked what the 5 dollars a month was and she said it's completely free. Come to find out there's a monthly charge on these "free" trackers I didn't even ask for. Feels unfair to sneak something like a monthly charge into a purchase without letting the buyer know. Not real sales when the buyer is not made aware or condoning a purchase. I felt forced into something and is not what should represent the T-Mobile company. Give me honesty and vulnerability and give me the option to choose if I want it. -5 stars for me. Every time you walk into one of these stores you have to ask 100 questions and you better watch your back or they might give you a subscription you can't afford and never asked for

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    T-Mobile
    T-Mobile
    T-Mobile

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    AT&T Store - mobilephones - Updated June 2026

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