Simply terrible customer service. Or, customer service doesnt exist there. Apparently, At&T hires idiots and doesnt train them at all, and all they can do is mumbling idiotic things and not being able to assist with anything. read more

If I could gv this store a negative 100 I would! No one not even the Managers are competent!Returned 2 devices w/a store Manager prior to the cut-off day & he never did anything with them! I had to go back to the store 3 days later & they were STILL there. It's been 10 days now & I still do not have a credit in my closed account because once again the installment reversal wasn't put through! Steer clear from this location unless you like to sit in there for hours on end trying to get a resolve! read more

I've stopped here before and they were always busy with a line waiting on the store employees. Given it's not fast per customer bit it's apparently not efficient to have too many reps. You sign up with people coming in or online and wait your name to be called. They sometimes have a bin with a few old version phone covers etc. for sale but most of the store is oddly empty, including a dearth of seating for those waiting. Could they solve my billing issue? No. I still ended up on the phone with a rep before getting it resolved. Could I get a new phone? Yes, that they can do. read more

AT&T Store - Mobile Phones Near Me - Jersey City, New Jersey

Beware. Despite being asked if I wanted certain protections and saying NO, I was billed for them. I would never have agreed to the Home Tech protection for $26/month in case i wanted a discount on tech i might install in the future. Just make sure you confirm that they have not added anything you do not want, like Next Up and "protection" plans. This must be the way they make their money and it is a scam the way they sneak stuff onto your bill that you do not agree to. read more

5 STARS given to DANIEL (hope I get his name right) who went above and beyond to help me resolve a mobile plan activation issue. It was complicated but Daniel was so patient and helpful! MINUS 1 star given to another staff (before Daniel stepped out) who simply told me he couldn't and was not supposed to help me because it was an online order. Maybe it's the policy, but it's so weird for an AT&T customer seeking for help to get rejected because he/she didn't purchase in store. read more

Worst store ever. The staff is terrible. They were trying to convince us to get a post paid plan for my mom who is visiting from out of the country, saying that we dont have to pay anything since she is not in the system. This could have easily been used to fool someone who was new to this country. Just ridiculous how they were using all their efforts to convince us to cheat the system rather than pay up for a pre paid plan. And when we refused they got very hostile. I would advise anyone who is getting a new plan to stay away from AT & T esp the newport mall read more

This store has the absolute worst customer service. This is the second time I've had a bd experience with the store employees. They were assisting customers when I arrived and as I waited customers entered the store after I arrived. The store member told me that I had to be placed on the queue. I asked how did a customer who came in after me get placed on the queue after I arrived. He stated he did not know. After further inquiries he stated that the customer who he assisted approached him while he assisted a customer interrupted him then he placed him on the queue. I asked if that was how to get assistance he said not particularly but I could be placed on the queue. Aarrggghhhj! Unbelievable and unacceptable! read more

Store is too hot and AC is weak. Sales ppl are helpful, but it just gets too hot with all the screens, computers and lights. After complaining to the manager, they said the mall controls the air conditioning and that ppl always complain about it. Went back to this store numerous times for upgrades and bill payments during spring n early summertime n problem still exists. Do something about it.... sheesh read more

AT&T Store - Mobile Phones Near Me - Jersey City, New Jersey

My experience in this place is absolutely 10 out of 10, Melissa did above and beyond to help me and she's very friendly. She cared about her her customer experience and she definitely deserves a 120 out of 100 lol read more

Dealing with a mixture of fraudulent account activity and SIM card activation, Odette went above and beyond to help us solve all of our issues, walking us through step by step. Odette helped turn what was shaping up to be a nightmare evening with potentially no quick solutions, into a manageable inconvenience. Thanks for the patience and all the support. read more

Walked around the store for thirty mins nobody looked at me greeted me or said anything at all. When I finally went to ask a question I was given no eye contact the guy spoke to me with his back to me. I have been waiting in here over an hour with little to no feedback. I'll never come back here. The employees at the short hills location in Millburn nj are much nicer and effective at their jobs read more

I needed to replace new chip for my new IPhone. The retail sales consultant name Jay Batista helped me. He was very helpful, friendly and knowledgeable person. He did an amazing job. I strongly recommend this at&t store. And if anyone need help ask Jay Batista. He will be happy to assist with you. read more

Some of the staff can be patient and helpful, and some of the staff not so much (including the manager). The real problem is the company and not this particular location. 1 star for experience, but I have to kick it up to 3 stars for the two helpful staff members on my 2 recent visits. For such a large space they could carry more accessories and phones. read more

Never had a real issue here. Sales people can be a bit on top of you, but no where near the level of annoyance and pretentiousness as an Apple store. Speaking of Apple, this location as revamped itself in the image of Apple stores. Bought my last 3 phones at this location with no issue. Just stopped by to upgrade my data plan and the sales guy was cool and not pushy as all. Tried to upsale but that's to be expected. Have Fun read more

Whoever was assisting me was extremely rude and you could tell he didn't really care to help. Never coming back to this AT&T

I used to hate this AT&T Newport mall branch, because this branch used to be well known as the most fucked up branch of all. I'm not even kidding. However, I have to say, the new people who are now working here are all very nice and helpful. I highly recommend asking for Omar (forgot his last name) and for Michael Fuller. Omar was the one who I bought my Samsung Galaxy S7 and Samsung watch, however I didn't ended up liking the S7 because that phone sucked if you do a lot of social media. I came back after 4 days to return the Galaxy S7 and exchanged it for an iPhone S6 instead. I had to pay for $35 restocking fee, but the good thing was, the taxes I paid for the Samsung S7 was just rolled over towards the iPhone S6 I was exchanging it for. It was Michael Fuller who helped me with the returns, and he didn't give me a hard time about the return at all! So I was really happy about. Michael also puts screen protector PERFECTLY! No bubbles and perfectly aligned, even I have to admit I was impressed when I saw it. My mother loved Omar because he was very patient with her even though she was asking him to explain every single charge on our monthly AT&T bill. He also took off any services he thought we didn't need to lessen our monthly bill charges. I just really hope this staff stays at this AT&T branch. read more

worst service ever, the store associates lie to customers to trick you stay with their services, don't believe them, the t-mobile next to this at&t is wayyyyy better than these liers read more

I bought a new phone in the store. They somehow added some insurance after I clearly said I wouldn't need it. They sold me a tablet by saying it's just $50 and everything else stays the same, no extra cost which was a lie. AT&T has been charging me some monthly fee. I contacted to the AT&T customer support which is also from hell, and got the money back but still dealing with the tablet. I told which sales rep was in charge and filed a written complaint. I hope she will be fired soon. read more

The staff is not too helpful I had slight software problems I don't have service with att though currently. But the store is very clean and we'll maintained I know I worked for att myself as a technician fixing hardware problems. Have to catch up on the software. read more

Terrible customer care. Terrible experience back to back. Never provided complete information. Customer care rep gave different info and this store guy gave different info. This guy was rude too. Not able to help is different case but giving half information is unacceptable. Pathetic read more

My iPhone was stolen. My car died. I was fired. All in one day. I'm calm. I had a great night singing and laughing while my phone was being stolen. It's insured. So whatever! I go to the mall on the public trans I never use. I meet some amazing people. Blah blah! Then I meet Ali (the manager) and Danny (Sales) this gets Homer Iliad EPIC. I spend the next 5 hours waiting for them to get me a phone, my people are extremely worried because I just got fired etc. I had no phone do you get this? I'm alone, at peace, I had an ice cream bought green pleather pants (shout out to David at Zara!) I eat, I drink, I watch for five hours at a mall and I hate malls because I lived in Europe for years, speak 3 languages and could be any random asshole. Nope. I go back, I buy Ali lunch. He still can't help me because his new middle aged employee is overwhelmed and uneducated ok but enough. Another 20 minute glass of wine at Zinburger (awesome staff btw) go back they are ready!!! Finally!!! $37! Fancy new iPhone 10 and two beautiful Jersey City boys who are my new friends and just thrilled to have helped me! Please! Promote Ali! Promote Danny! They are stellar employees! I have owned 3 businesses in two countries and I will again and if you don't appreciate I will take them away from you! Ali & Danny! Thanks so much from Michaela Dalton! Now hook my mommy up! read more

DON't COME HERE--- BOYCOT THIS STORE. THEY VICTIMIZE UNSUSPECTING SENIOR CITIZENS INTO SUBSCRIPTIONS THEY DONT NEED. My parents came to this store Tuesday this week for an iPhone case when one of the store personnel tried to talk to them into Direct TV subscription. My mother, being unsure of our current connection in the house telephone me and asked if it's something we can get. I asked told her we can't get it since were still under contract with a different provider. I heard her telling W.Santiago, the ATT personnel what I told her specifically, and that she confirmed with me not to get it. For some reason, she came home, despite the refusal, they still managed to take $20 from my mom and told her that she can cancel it "anytime," and then we're getting confirmations to come to our house and install on Friday. I tried calling the phone number they gave my mom for this sales, and all she got was voicemail---and NO RETURN CALLS. I also called the store, and spoke to a manager, Kathrine, regarding the incident and that to cancel immediately by Wednesday...still we're getting calls to come to our house and install. IS THIS A SICK JOKE??? This is a live comparison to those people who call your house and pretending to be PSEG. I know it's $20 but they are holding on to it for three weeks before they will give it back-----IF THEY WILL GIVE IT BACK. I called today for the manager regarding the whereabouts of the cancellation, and no one can help because I was told they can't call back customers when managers are in a meeting--- I UNDERSTAND---but after??? This is what this company has reduced to in customer service. Scamming people under supposed legal circumstances. They should not be coercing seniors like that. read more

Beware of this store!! I was adding a line to my current account and the sales rep signed me up for AT&T Next after a hour of telling him I did NOT want this service. They couldn't reverse this service instead I had to be waiting until the new phone came in and come back to the store to have this service. None of the sales rep and the manager have no idea what they're doing. Stay away! read more

Please recognize your associate Michael Lee Fuller at the Newport Center Branch. Since we got to the store, he immediately greeted us to a warm hello. Then we sat down and he explained all the benefits of every package. Since he explained things very well, I decided to take the DirectTV package, along with switching my phone line to ATT, and I also got the promotion for the iPad. He truly is an asset to your company. He was so good that we got my dad to sign up for a line as well, as well as take advantage of the iPad promotion. He also gave us his business card if we had further questions. And then today Thursday, my mom and stepdad came back to see him. That's how great of an employee Michael is and I hope other ATT employees will emulate what he does. I hope you can recognize him and perhaps give him something special. Sincerely, Ally Alvin Castillo ATT Customer read more

The Management at this location needs to retrain his/her staff. The experience I had at this location was enough to make me start thinking of looking into another carrier. read more

This happened to me about 2 months ago, so I've forgotten the names now. Wanted to get my Galaxy Note 2 unlocked. I was going to India because of my dad's ill health. So my plan was to use a local SIM there to make phone calls while I'm running around. Got the code from AT&T (after staying on the phone for 1 hour - why are they such p!ssers at giving unlock codes?). 1st of all, I need to enter a sim of a different company. So I hunt for a t-mobile SIM. Try the code, it doesn't work. Call up AT&T. They say there's nothing they can do about it. Tell me to repeat steps with t-mob sim in hand. I say I've already done that, what's next in case it doesn't happen. Zero ideas. Supervisor directs me to go in store. I hang up and drive to the mall. They flat out refuse that they do unlocks. Why the bloody hell I was told to come then? At that point, I rememberd the names of the ppl, so I requested the store reps to call up cust service and ask those speicific ppl why I was told to go in store for unlocking. They say yes first, but then they change their minds and say "no, it won't be helpful for us to call cust service, etc etc". No one helps! Just a lil bit of customer service (eg: Sir, come with us, lets pull up your account and se what we can do) anything would have helped. But no! useless ppl there. I ended up going to one of those independent cell shops elsewhere. Got my note 2 unlocked without a hassle within 5 mins and cost me $20. I pay AT&T $95 per month for my plan. As soon as my goddamn contract is up, I'm dropping this shit like a h0t turd and switching to a company that gives a horse's a$$ about it's customers. read more

First and foremost, if I could give this place zero stars, I would. Please prepare yourselves for unprofessional, uninformed employees. I called several AT&T stores in my area to inquire about upgrading my iPhone to the 256 GB XR (to no avail, as most only had 128 GB in space gray). I finally called AT&T Newport Mall in Jersey City and the employee stated they DEFINITELY had MANY in stock. In fact, they didn't even need to hold one for me, as they had such an abundance in stock. We traveled all the way to Jersey City to be told the employee I spoke to "LEFT EARLY." We entered the store to be ignored for a great deal of time. Additionally, when we deciphered one must check in to be helped, we waited an additional TWO hours. Staff members were fooling around, making it abundantly clear that customers were NOT their first priority. The employee provided wrong information because she didn't bother to actually do her job and check the supply. We were lied to. On top of that, one of the MANAGERS didn't even transfer data from my old phone to my upgrade correctly, so I lost important info from my previous phone. Nothing but a WASTE of time, gas, tolls, and energy. PLEASE take your business ELSEWHERE! read more

Terrible customer service. When I came to purchase my iPhone they sold me a screen protector with the guarantee that anytime it broke I could go back to the store and get it replaced (why would I agree to buy an expensive screen protector if it wasn't with this perk, obviously ai can just get a cheaper one on eBay/amazon) only reason I purchased it in the store was because of this awesome breakage guarantee... Well that was a HUGE lie. Everyone BEWARE, they replaced it one time( the screen protector cracks really easily, it cracked with the keys in my purse) after that one time it broke and i went back to the store where the manager said they only replaced it once, not as promised at all. Other times I have been to this store they also take a really really long time for a representative to assist you. I wouldn't recommend this store at all. read more

Went here on Friday and had the pleasure of being assisted by Rafeal. He broke down each plan and what best fits my current lifestyle and needs. Upgraded to the IPhone 6 and he also mentioned the iPad promotion for $150 which I also purchased. If anyone wants great knowledgeable service by a non pushy salesmen, go in and ask for Rafeal. Thanks dude! read more

First of all before starting, I would say I don't even want to give a star at all. I had lost my phone and have got a new phone from at&t and while doing a chat conversation with at&t to activate my phone, it got activated and later realized that I got a whole new number with lot of personal voice mails of some person and lost my number which I have been using from past 9 years. It was pretty messed up and in a feel of disgrace, i did go to this store. I was assigned a number in queue but the person there has started taking up the issues of new entries who came way late than me.sales men are concerned and I felt bad with this unacceptable behaviour. I confronted them and he used "don't worry sir, we will give you a free tab" .I thought he was kidding and I was honestly not looking for any free items though. This bunch of crappy liers have kept a free tab in my cover and handed it over to me without telling me that they have a new device of 2 years contract in my account and I need to pay monthly rent for it. To sale the product and what they did, I feel ashamed and lost my faith in at&t all because of this store and now I wan't to get rid of at&t which I have been using for 9 years and ensure that all my friends get rid of this too. Thanks for ensuring your customer satisfaction. read more