Terrible customer service. I tried to get help from the people in the store from which I was looked at blankly. Was told to do one thing then told to call customer service without even looking up at me. Really sad to see this at the location I had been going to for decades. I'm going to look into other carriers. read more

This review dedicated to NAV only and not AT&T! I had a terrible experience with AT&T for over two months, trying to transfer my phone to my own account from my father-in-law's account. I was bounced around between stores, and nobody could help me. Then I met Nav at an AT&T store. Nav was incredible!! He spent several hours trying to help me, going above and beyond. Even though the transfer still didn't work because AT&T's system is a complete mess, Nav did everything he could even above his capacity! He was so dedicated and kind. Unfortunately, AT&T's system failed completely, and I was forced to switch to Verizon. I believe AT&T lost me as a customer, I doubt I will consider to give it another chance and come back. The whole process was miserable and I was so traumatized, but I want to highlight Nav's amazing customer service!! You can tell he loves people and he loves his job! If you need help, go to this store and ask for Nav. He will do his best to help you, even if AT&T's system is a mess. Thank you, Nav, from the bottom of my heart for your effort and great service! We need more people like you! read more

Sami was an incredible professional AT&T person! My partner & I both got new Samsung Galaxy S22 phones & love them & the cases. Wonderful experience! Go there ! JR read more

Sammy was so helpful. He made the switch to AT&T seamless. Definitely recommend this store!

Best customer service all around!! I went into the Apple Store to transfer from Verizon to AT&T they declined my service. I rushed to AT&T on 12th/6Ave, Nav (the manger) did everything we could to give me the best experience. He executed my cell transfer and even had an employee bring me the phone I wanted from the midtown location. Nav knows best. I highly recommend making the trip to this AT&T store!! read more

I live in BK but came to this AT&T location due to having the only high ratings in all of NY, and they did not disappoint!! Nav, Sami and Sue, all staff members were extremely helpful, courteous and explained everything to this tech dummy (that'd be me!) including billing, etc. So if you are upgrading your phone, this place is IT!!! I am never going to another AT&T location again. Nav & Sami, they RULE!!! read more

Moved downtown 7 years ago, lucky me to find this store. They are honest and just honest. I never have to ask for any promotions or discounts; they always offer the best on the market. It's so precious to have a store like this to help out my phone needs. I strongly recommended this place for anyone's AT&T phone needs. read more

AT&T Store - Mobile Phones Near Me - New York, New York

Can't say enough great things about this store. Bought both my phones here. Nav and Sammy are super knowledgeable and professional. They really know their business. Customer service is top notch. I've come in here several times when I had issues with phone updates, always willing to help and offer solutions. Excellent store! Highly recommend. AA+++ read more

I came in here with a hotspot to activate and I asked about 10,000 questions. Nav was AWESOME and answered every single one with patience. No other store would take this time. Come here ASAP! read more

Stores seem like they will say anything to get a customer. I went to this store to ask about changing carriers. I only went in there to get information because I live in Jersey City. Sami told me I didn't need a new sim card and I could change carriers over the phone. Sami gave me his card to call him at the end of the month. When I called him from my home in Jersey City, he told me I had to come into his store and that I had misunderstood him. When I told him I was in Jersey City, he told me that Greenwich Village was not far from Jersey City. He also said that I could come into his store to get service after I got a Sim Card at a Jersey City location. This is ridiculous. read more

I had an EXCELLENT experience with both Manny and his coworker! manny helped me turn in and update my phone (it was time) and he also found so e services that I was over paying for and helped me limit my bill. all in all they were not only helpful but really lovely to chat with them. read more

I am LIVID. In store, I was thrilled with the service. Then I go home and find out that all of the things they told me about the sale were WRONG. I ended up with an extra phone line somehow- all I needed was my phone replaced. They also basically PUSHED a tablet on me, saying it was not going to be a monthly charge as it was just an added bonus to purchase in store and I could use with wifi. I declined a couple of times, then ended up taking it because the gentleman kept saying "there will be no extra fees to your account, you'd be silly not to take it!". Lo and behold, $50 worth of extra charges this month. In addition, the monthly charges for my phone were more than I was told in store (not counting the fees and such). I do not know if the salesperson was miseducated about this himself or what, but now I've spent the entire morning on the phone with AT&T sorting this out. read more

It's been about a year and a half since these guys helped me out with my phone and purchase, but they left such a good impression that I always knew I would give them a good review whenever I could. The reason for the delay? I didn't know which store I received the service from. My daughter was doing a project at NYU that Summer and I came up to visit with her and decided she needed a new phone. We both ended up buying iPhones and despite some difficulties, mostly caused by AT&T's past set up of my account, these guys went above and beyond to patiently take care of us, their customers. Thanks guys! I didn't forget to give you that review I said I would. I came across a receipt that helped locate your location. read more

Wow, these guys are super professional and know their business. It was great to have someone like that to talk to. I had the grandfathered unlimited plan and was happy but wanted to know about the new plans offered because I've been updating my iPhone's and wanted to make sure I understood how all the new tech. worked with my current service. I also liked the idea that finally I would be able to have my phone be a hot spot. Bottom line - After more than 10 years I've upgraded my plan to the newest unlimited plus plan with the great advice and help of Haisam. Thank you again for all your help. Best, Luther read more

DO NOT USE THIS LOCATION, WORST AT&T EXPERIENCE EVER! They tall and hunky guy here is very rude to customers (forgot his name, but he seems to be the manager). It's unbelievable that he literally told us to 'get out of the store'!! Even if we exchanged roles and suppose I were the AT&T staff, his attitude would prove him to be a really tough customer, not to mention he was supposed to provide service to me! I wanted to add a new line to my family plan, while the other guy working there who was very nice helped us waive the deposit, this 'manager' came and told us we were no longer able to have the 10GB plan because now we have 10 people on the plan, and we had to switch to the 15GB option which cost more. That's a strange policy because 10GB for 10 lines seem to make sense, so I asked him to show me the actual policy and he started to get very impatient. He showed us some strange warning he got in the system and when asked for the 'actual' policy provided by at&t, he basically started to yell at us and said we could go to a different store! What an altitude! We tried to be polite and when my friend asked him to at least show us some other data options in the dropdown list, other than the 15GB he tried to sell us, he refused it and said: 'This is my system and I don't want to show it to you'. He kept saying that we should be satisfied with the fact that the deposit was waived, and I said 'I know, I already thanked him.' (referring to the first guy), and that seemed to irritate him as he said 'so you're on me?', ready to start a fight. He said 'you can go to another location! I don't want to sell it to you! Just go to the other AT&T store nearby and pay for the deposit and the 15GB plan!', and threw the phone back to us!! Why he is so rude and proud is beyond me. But it turned out that, when we went to the other store near the 17th street, the staff were very nice and not only waived our deposit but also said we could keep the 10GB plan (they never brought up the 15GB plan in the first place), and when they checked the system they helped us to realize that the previous rude guy added a double data plan without our consent, and if we did not pay attention, the next bill would be 170 dollars higher!!! I understand every salesman wants to 'trick' their customers to some degree in order to sell more, but please at least do that with some smile and do not initiate a fight with your customer! The rude guy at this store treated us like idiots because he thought we would not only want to pay a higher price but also were willing to accept his bad temper. Very bad experience. read more

Well, where to start, what it seem to be an exciting process, not only was mentally stress, but a journey, upgrading to a brand new phone, of course trying to get the best deal. Pixel 6 pro was not choice as not available at store on 15 days delivery "I should had taken that" to the pixel 6 available 2 hours... Not only the app, but the entire at&t system is antiquated, and not at all on costumer satisfaction, not a app glitch made me repeat the order, but the marathon on trying to getone of them cancel, to giving up half way, on to pick up the phone. ... On an app error fraud hold. To the 12 hours it took and 4 different departments to get a girl who not even at turtle mode can be understandable which surprising after 2 hours call fixed the issue ... It's like. You guys want us to get that Verizon Deal. And finish that contract read more

Nav and Sammy were seriously awesome! I came in sort of confused and annoyed that AT&T is forcing everyone into NEXT plans and they were very patient with me, really taking the time to explain how it works and reassure me that it would not cost more in the long run. As a bonus, and perhaps because I'm a student and was reluctant to buy a glass protector, Nav generously threw it in for free, and Sammy put it on for me. Great customer service :) They were also super friendly and made nice conversation while we waited for everything to transfer. I've had many negative experiences with AT&T, and am really grateful to have found a store that I would be glad to return to. The location on 17th was NOT this friendly (and also out of rose gold phones and unable to tell me when they'd be back). Walk the extra few minutes and go to these guys instead. read more

NOT HELPFUL! DO NOT USE THIS LOCATION! 11/22/2014: After purchasing an iphone at this location- I was promised my phone would be delivered in 2 business days. I never received my tracking # so I was unable to track my package after a WEEK (that's FIVE business days) of not receiving my phone. Having faith in the human kind, I gave it another few days before I got very angry. 12/3/14: I called the location (7 times before someone picked up) and asked where my phone was. They directed me to call FEDEX to find my phone. That's it... They did not offer ANY help in finding my phone, they did NOTHING to support me in the search of my phone. So now I am without a phone and am forced to sit on the phone with FEDEX to solve a problem I did not create. After working MANY service jobs in my life, here is my rule: IT IS YOUR JOB TO GET THE PRODUCT YOU ARE SELLING TO YOUR CUSTOMER. IT IS NOT THE CUSTOMERS JOB TO GET THE PRODUCT TO THEMSELVES. This AT&T location failed to get my product to me. I would recommend NOT to go here. read more

Great store! If you need anything, the staff here, particularly the gentleman who helped me, was more than helpful and knowledge about his products. I needed to purchase an eSim card (more specifically the QR CODE) to put both my business and personal numbers into one phone. No store in my area (Hell's Kitchen) had it. I even called AT&T. They sent me a regular SIM card. No help at all. I finally spoke to a store in midtown who told me to call the corporate store on 17th & 6th. I went there only to find that they were closed on a Saturday at 11 am. Anyway, if you have AT&T and want to avoid ignorant employees with attitudes (which I've had in the past from other locations), go here. This will be my go to store. Keep up the good work guys! read more

Amazing customer service- I won't bore you with the details but I spent about 3 hours on the phone with multiple Apple customer service representatives in order to get my new phone to sync. It was incredibly frustrating. I had just bought the phone before heading home thinking I could let the thing sync while I headed out for some food. Wrong! My computer didn't even recognize the new phone. That was only the beginning of a quagmire I am still sorting out on my computer. After getting nowhere with Apple, In desperation I called back the store where I bought my new iPhone (RIP my old 5s, cracked screen and all) even though it was almost closing time and Sammy told me he'd wait for me and help me transfer the data (after the store had closed!!) and sat there with me - transferred my files from my old phone to my new one in about 15 minutes. If only I had done it in store instead of thinking I could out wit "El Capitain" OS X. Both Sammy and Damian (who originally helped me) were professional, incredibly knowledgable (especially about iPhones) and Sammy even had all the new software updates set up and downloaded on his computer in anticipation of the new OS software update to all iPhone 6s's ( don't ask me why a new phone out of the box needs a software update to function - I guess the days of Elegant simplicity are gone at Apple).... Regardless he was helpful, professional, kind and went the extra mile after hours to get me sorted and now I'm happily home and not talking to another Apple "Genius". 6 stars for keeping a positive attitude while I ranted away. Thanks Sammy. read more

Worst phone provider I pay 300 a month and the service sucks and they dont help u. I tried to see if they help me lower my bill but they just want want money. The service sucks and I'm stuck with them. Dont do at&t they just take your money and treat u like shyt. Do any wireless service but them. Metro PCs gives u 50 unlimited service and u pay 50 I got unlimited service that sucks and pay 300 dollars. Once my phone is paid up I'm going to metro pcs. Do the same read more

Awesome experience! I've stopped in this shop a few times with phone questions and they are always ready to help! I had to purchase a new phone recently and Nav got right to the point. He quickly set me up with my new phone and sent me on my way. I really expected to be in there much longer than I was. Made me feel great about calling or coming back in with any tech-challenged concerns. Don't waste time going to the Apple store, something always goes wrong getting a new phone there! read more

Wow - Haisam helped me switch to AT&T sooooo easily after going to 2 other At&T stores and leaving frustrated and without my problem solved. Two other store managers told me that I couldn't port over from Verizon without certain information which I was willing to give them and Haisam took the time to figure it out with me on the phone with AT&T and Verizon! He's solution oriented, quick, considerate and a great sales person overall. Left feeling relieved rather than annoyed as I usually do when dealing with phone issues! Thank you Haisam! read more

By far the best phone store in NYC. AT&T as a carrier is fantastic but honestly, all stores sell the same products. What makes a great store are the people that work there. Specifically, this store has an owner that is on-site most of the time and employees that he has personally vetted and approves as he has to work with said employees all day. This allows him to oversee the staff but also wants employees that he personally enjoys being around and it shows in their attention to detail along with the willingness and cares the show on a customer to customer basis. I have not only experienced this personally but have witnessed this the many times I have needed to see them. Whether it's buying a new phone or asking questions about issues I'm am experiencing with my iPhone they are always knowledgable and just truly helpful. They usually have great deals on cases and things of that nature which is just an added benefit. Keep it up guys and I will be seeing you for my future phone needs! read more

Great customer service. The guy help me to transfer all me information. I broke my phone. Never backed up. So i went to 5 different store for help. Everybody said to me. "SORRY". We cant. But the guy name muhammad said. Ok. He ll help me. He changed me screen. I dont know. Some how. Backed me phone to my computer. Plus. He showed me. How to do. And got my all data back. So happy. Definitely recommend u to go Thank u read more

Nav and Raymond were extremely helpful and efficient in helping me open a new Prepaid account. I was twice as happy because two other authorized retailers were about to rip me off! Thanks for the awesome work, guys. read more

Haisam is incredible. I had my phone stolen and needed to suspend my services. He really took the time to go through every one of my options if something did not work. He was patient and incredibly friendly and understanding. Plus, he gave me advice on buying a new one and you could really tell he cared because he was asking friends if they had any phones for sale for a good price. GO HERE THEY ARE GREAT! read more

Amazing experience!! Haisam and Nav were so helpful and friendly. Quick and easy, highly recommend this location!!!

This place is so eager to sell! But not deal with any billing issues.. Has anyone found it nasty to have 5GE on their phones? Why did LTE come off and 5GE replace it? Are we to believe that AT&T really has 5G. Per my talk with Apple, it's BS. It's not 5G and all phones that they currently have are not 5G compliant. So, in fact, if you think you can use your current latest iPhone for 5G service, you're wrong. I have contacted AT&T and they said it's pre-5G! Do they think everyone's stupid. I made my choice. I'm switching carriers. Most likely Verizon. The coverage is my only concern. I have been charged for being in countries I never even set foot in, such as Afghanistan. My flight crossed over it, and I was charged for roaming. That isn't the first time. AT&T will never admit to flaws in their system, and they hate refunding anything. Yes! They refused to take those charges and others off my bill. In this day and age, this is totally unacceptable. read more

Sammy and Raymond were beyond helpful. Had a busted iPhone and they set me up with a new 6S with complimentary screen protector. In and out in under twenty minutes, no wait. Thanks for everything! read more

I came in to get a new iPhone and left a very happy customer. Overall just a great experience. The staff was very knowledgable and patient. Damian in particular was extremely accommodating. This will be my go-to AT&T store from here on out. read more

I hit the jackpot when I walked into the AT&T store at 12th Street and 6th Avenue in Greenwich Village. Sami and Nav were the most efficient, communicative, and helpful professionals I've ever dealt with regarding technology or phone service period, and my cell phone service has been with AT&T for over a decade. I hadn't changed phones in four years and wasn't even totally sure I wanted to upgrade yet (I've been very happy with my iPhone 6), but with Sami's and Nav's guidance, I was able to navigate the process of getting "the ten" (iPhoneX) with clarity and assurance. I actually enjoyed the process! Can you believe that? I'll put it this way: it was 8pm on a Wednesday night; en route to the grocery store, I stopped in just to see what my options might be; we got the whole transition and transaction done by 8:30, and I left with even more energy than I arrived with. Thank you, Sami and Nav, for your yin and yang of wisdom and positivity-- y'all are the best! :-)) read more

The guy that owns the store thinks he "doesn't make mistakes because he has been here for 7 years" Too proud to admit that he made a mistake and became abusive when I brought it to his attention. Steer clear at all costs. read more

My brand new iPhone 7 plus was stolen last week and after many frustrating calls with ATT customer service I decided to visit a store instead hoping for better luck. I was fortunate enough to pick this location where Haisam helped me tremendously!! He spent over an hour with me trying to find me the best deals on a new phone since I had no insurance and made sure that my new phone was delivered way quicker than apple since they are still not in stock anywhere. Thanks again Haisam, you're awesome!! read more

First time I went to this store, I was buying a new phone. My experience was fine. Second time, which was last week, I was passed around by three different people. I understand phone calls come up but it was very frustrating. The first guy was very helpful, patient, and nice. Unfortunately the last one had a weird attitude and ended up cutting me off and just giving me the number to customer service. There's a reason why I went to your store. Because I want to talk to people in person. He also gave me incorrect and inconsistent information with other stores. Or if it's correct, please use your third party software and unlock my phone. I'm also a bit wary of all these "BEST CUSTOMER SERVICE" comments. Make sure to read all three pages of reviews. read more

Excellent friendly service. They were very knowledgeable and they repaired my iPhone screen quickly and for the lowest price.

Khan was a true legend. There are some new people working, but they seem to handle things quite well, upgrading took like 15 min and the cases are nice due to the fact they have different options from other Att stores Would definitely recommend read more

I was in a hurry to get a replacement for my broken phone, and while the main person who set up my new phone was nice, he upsells everything. Before I knew what was happening I walked out with a 32 when all I needed was a 16.... He also opened up a screen guard, slapped it on, and charged me for it before I even agreed. Much later when I looked at my monthly bill, he'd signed me up for insurance and some other feature that I hadn't agreed to for an extra $10 a month. It wasn't itemized on my receipt at all... If you go here, just watch everything, question everything, and get everything in writing. I was in too much of a hurry. read more

Best at&t customer service I've ever received! Staff here is friendly and knowledgeable. There's​ actually a store closer to where I live, but I go a little out of my way because the service here is so much better! read more

This is a review for the company, not this retail store. I think AT&T must be trying to lose customers. Service is an abomination. I have on two different days been unable to process a go phone money add via automated phone. My call is bounced to customer service before the payment is even passed to my bank. All this so AT&T cN try to run a sales pitch by you. I have lost hours of my day on two different days and been left without phone service! I recommend going with a different carrier. read more