My husband passed 2 months ago and I needed to switch from t mobile because of cost. I need my…read morephone to work and was having trouble getting my phone unlocked. Not only were the employees at this location kind and compassionate but they saved me from having to set my phone back to factory settings which their customer service line support said to do. I burst into tears at the thought of losing the last pics and messages of my husband. But not only did they give me a minute to compose myself but told me the truth that resetting my phone was not needed. I went home and now not only is my phone working but I still have my memories. Excellent staff that are knowledgeable and caring. They all deserve a huge raise!!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 206 Morrell Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have had Verizon phone service since the 80s and I absolutely love it and would never use…read moreanything else, so therefore I decided to switch to Verizon Internet and it was absolutely horrible after one day it started buffering and I couldn't watch anything and I got the best. So I immediately called to switch back to KUB fiber which is absolutely wonderful. So please don't ever use Verizon Internet, but I highly recommend their phone service.

Just trying to pay my bill in store god forbid I'd be able to do that. Rude ass man "tried" helping…read moreme but just was an asshole and no help. As soon as I can switch I am .. nothing but trouble my entire 7 years of service with them

I went into the store today to ask a few questions and saw F. Lee Carter. He was exceptional. He…read moreanswered all of my questions and went above and beyond for us. I walked out of the store with 3 new phones and a lower monthly bill. I work in customer service myself so I can be hard to please, but he is definitely an asset for this company. Thank you for all your help Lee Carter, you are awesome!!

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I give this store 5 stars. They are so friendly and helpful. They are honest working people who…read morecare about your business. I will always use them when looking for a cell phone.

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

We signed up for t-mobile for Internet in our camper. We were told when we signed up that we could…read morepause our plan for the winter and not be charged. Turns out they were charging us the whole time. My husband called to cancel the service. We had a hard time getting someone to talk to. They wanted us to call on our T-Mobile phone, which we never had one. After a couple of hours we finally talked to someone to cancel our plan. Now, we got a bill and again, can't seem to get a hold of anyone. We will never recommend or use this company again.

signed up for T-Mobile internet had to reset the router every other day then they replaced the…read morerouter but we contacted to have issues. we returned the equipment and we were supposed to get a refund of $38.17. T-Mobile sent a Visa gift card and we activated it then tried to use it and we were told that There was no money on the card. when we got home we checked with the Visa card company and they said T-Mobile had pulled the money back from the card. we have called multiple times and we were told today there was nothing they could do. not the way to run a business.