Devlin was fantastic tonight. The store was pretty busy and he was all by himself tonight. He was super professional and provide provided outstanding service to every customer that was in the store. He never made anyone feel rushed and is the epitome of outstanding service. read more

Devlin was alone on site on a busy Friday night and was extremely attentive to every customer. We were picking up a used game for my son and even with the long line, issues were addressed quickly and all customers were treated like family. read more

Ruby was so sweet and helpful! We love the environment of the store and how much stock they have! Definitely recommend this store :)

Hands down my favorite store in San Diego. I've never had a bad experience regardless of who is working there. It's always well stocked and you're immediately greeted once you enter. I always rate a store based on the interactions with others. When it comes to trading, card sales or just plain video game discussion , everyone seems to be well versed or at least excited to be working there. Truly appreciate this place still making it through all the cuts. read more

The thing that sets Gamestops apart is definitely the people. Eric provided great service and understanding of the situation and exceeded my expectations. He helped troubleshoot an online order and was able to resolve it. I'm super grateful of his politeness and understanding. Even if the order had not worked out in the end, I would have been okay, knowing that he tried his best in a respectful manner. I have been to other GameStops where the manager treated me terribly and left me with a sour experience. People like Eric give me hope that not all GameStop employees are awful. He is quite the opposite and seems to care about your experience. If I were more local to this location, I would definitely drop by more often to support the store. read more

I stopped by randomly and was assisted by Gabe and Ray, who turned out to be some of the coolest, helpful people. We had a great conversation and I could tell these guys are passionate about the hobby. Very cool experience and they made my birthday even better. Cheers to Gabe and Ray! 5 stars read more

This goes for all gamestops they allow people to line up early for releasing which is great I've been doing it for video games since I was a kid but what is ridiculous is 5 people putting out 20 chairs after they close the doors and they save spots for the remaining 15 people who are not even waiting in line and as soon as anyone walks by they all just tell them all of the Pokemon stuff will be gone and it's pointless to wait after them. This takes all the enjoyment of getting things on the first day if you don't have someone saving your spot at 10pm the night before you are guaranteed to get nothing on release dates please find a better way to go about this at least Apple limited people to 1 iPhone when it came out collectors need 1 box scalpers buy the max. read more

Why are they closed at noon on a Tuesday??? Came to purchase several items. I guess I'll go to Amazon for it. read more

GameStop - Electronics Near Me - Santee, California

I had a great experience in this store yesterday. It's been SOO long since I've been inside a GameStop and things were definitely different than I remember. It's mostly toys and video game memorabilia now. For new games, they only have an empty box to represent the inventory...when you purchase the game, they put it inside the box for you. This means no more actually sealed new games, although the gentleman who helped me assured me the games are new and never been played. He also put a seal on the game after he put the disc in. The gentleman working, Victor was very knowledgeable and attentive. He provided tons of information about the stores offerings but totally not in a upselling pressure type of way. He genuinely had good information and shared it. You could tell he took pride in his job which was refreshing. They have insurance you can purchase for super cheap $I paid $4 for one year) for one or two years....if the game stops working or gets scratched, we can replace it with a pre owned copy. I thought that was a definitely worth it. The store is located in a large shopping center with tons of parking and surrounded by all kinds of food/shopping options. read more

I'm about to Karen up this joint. Bought 3 games in a buy 2 get 1 promotion. Wanted to return/exchange one of the games but it happened to be the free one so they couldn't exchange it because on the receipt its value was 0 dollars. So I have to go home and get all the games in that deal and return them all and rebuy them all but guess what, the Gandalf looking beared wonder over at this Santee store says the the buy 2 get 1 deal expired yesterday. So, I say come on dude, really? And his answer is this is what the computer tells me to do. Bro, then don't work here. You're the reason a robot will take your job. Put the human element in it and try and help a customer. Even if you absolutely can't, then give me a better reason than "the computer won't let me." I can understand if you just show me a little bit of customer service. I'll take my games and be like good on ya bud, you tried and leave. At least pretend you care dude. I may have had some choice words for him but which I regret. But still, I swear every time I cancel my GameStop pro rewards and swear I'm never coming back to this crappy service, I still end up coming back and giving this crappy company and crappy employees my money. Definition of insanity I guess. Well, I'll just return all the games I bought and get a full refund cuz I'm still in the refund window. Thanks for nothing guy. read more

Bought a brand new PS5 here and it died on me on the 29th day of owning it which was a Tuesday. I couldn't make it to the store until Saturday which was the 33rd day. They wouldn't honor the warranty and they gave me the run around for weeks that they would actually do something about it and never followed up. Go to Costco or somewhere else with better policies for their customers. read more

I always come to this GameStop. Eric the manager is always super helpful and lenient. I had a warranty issue with my headset and was super worried that it wasn't within a year. Come to find out it was expired! I couldn't make it down to the store in time because I was selling and buying a new car. Eric was super under and helped me get a BETTER headset by only paying the difference! I am so excited to use my new headset on my Xbox! I need a new controller and will come back and buy one when they get more in stock! I cannot thank Eric enough for helping me out. I'm broke because of the holidays and didn't want to spend 100$ plus on a headset! I'm so happy he helped me out that I will keep coming back. He showed me that they appreciate their customers here and want our business. Thank you Eric! read more

GameStop - Love my new memory foam headset! Was on sale too!! - Electronics Near Me - Santee, California

This a very busy Game Stop. I was surprise how many people were at this store mid morning. I came in to get a copy of Skyrim, but I was bummed out when I realized I forgot to bring in three games I had to trade in. Oh well, I will save them for next time. As I waited in line, to make my purchase, I noticed that the employees were treating the customers very well. I have been to several other Game Stops in town, and I have not ever seen this level of politeness, respect, and knowledge these employees demonstrated. If this chain is owned by and individual owner, he or she should be very proud of the employees here. read more

GameStop - Electronics Near Me - Santee, California

Went here for a game. Asked the clerk if they had it. She/he/they told me they only had one for $80 and one for $60. I said how much for standard? They said $60. I said I'll take that one! Is/am/are/was/were says: I literally just told you we don't have that. Left feeling dumb and sad. I'm going to Amazon:( read more

Stopped in today with some questions about the Nintendo switch and Eric the store leader was extremely helpful. He was very knowledgeable, answered all of my questions and did not pressure me at all. I also appreciate the fact that they are selling used games for those on a budget. Great experience! read more

Eric the manager is always great to everyone that walks to the door. He is always wearing a smile and engaging in any interest each customer that walks in. Even tho this store is out of my way the drive for the extra 10mins and passing 2 other gamestops make this store worth visiting. read more

The best gamestop out there. Super friendly staff. my future girlfriend works here! :) dino...)'( read more

GameStop - Electronics Near Me - Santee, California

The workers here are always awesome!! Great customer service and always knowledgeable .... they are always making sure Iam getting what I want and at a fair price! Iam always pleased when I leave the store .. good job guys!!! read more

They are awesome here! Went to pick up Last minute gift for my husband's birthday and honestly I'd usually go to Target or Walmart for gaming things, but this store was just a step away from the cake shop so walked in. Prices are not that much higher than Target or a Best Buy and the customer service is AMAZING. Was greeted within seconds and got REAL help. Bought a new headset for my husband's Xbox one and I know more about it than I needed to know. But the best part is my husbands face when he opened it. Loved it. The guy at Game Stop told me he would and he was absolutely right! Usually Jeff (my husband) ends up returning what I bought (lol) but not this time. I'll be shopping Game Stop in the future. Just such a great feeling to buy something that's the right thing. Yay. read more

They sell defective products. I got an XBOX one controller from my girlfriend for Christmas and it didn't work. Apparently they don't exchange defective Christmas gifts. Don't go to GameStop! read more

Bleh... while I am not a fan of video games... and my kid, whom is a major outdoorsy kid experienced a recent mishap...that lead him to not be able to be active for a few weeks, based on a broken bone and a cast.... lead me to "oh crap" let's get him some cool video games to play while he is recuperating.... This Game Stop...guided my novice video game ass in the right direction to a lightly used X-Box 360 and some cool racing games... While I could have been heckled at by the staff by my gaming ignorance... Josh with the anime tattoos was pretty rad and helpful and lead me in the right direction... So Thanks Gamestop for providing entertainment for my child in recuperation... and being cool along with it. read more

It used to be a Funco Land, back in the day. Staff is nice. Store has a great selection. Lots of accessories. PC section is pretty big to for this kind of store. O and now most of the reserves you places come with extra stuff. Like bonus game content, etc. and when you buy a game you get like 15% or so off the guides. The Membership card gives you a a bonus to your trade ins an d a years of game informer magazine. read more

I took my son to this location on Sunday July 30th, I cannot remember the cashiers name that was helping me (male). He was SO helpful and without his advice, I would have accidently got my 12 year old a very bad game! He was so professional and had so much valuable information. I lost my receipt or I would have done the survey for him! He was awesome! read more

This store is bad, and i mean bad. You try to call, and the employees sound like theyd rather be wearing thumbscrews than help you. I used to go in there, but the employees attitude is a buzzkill, its like theyd rather not be there. I called asking for one thing. I had the repeat the wuestion three, 3, times with the same response "online only". I already knew that, i was asking when the preorder ends. I literally hung up on him, thats how annoyed i was with his apathetic tone. Other gamestop i tip my hat too, but this one needs a boot to the rear. read more

This is the closest Gamestop to me, and also my favorite. All the staff is knowledgeable, friendly, and actually play the games they sell, so I can trust them for an honest opinion of whether a game is good or not. Of course, their hands are tied with certain corporate BS in regards to some things, but even still they manage not to be too annoying with the constant "You want a magazine subscription with that?" (I love Game Informer anyway, and $15 a year for a monthly magazine with lots of reviews and upcoming game information is a great deal, I don't understand why so many people are against it. o.-) Fair warning: if you're going to trade in a game, make sure it doesn't have wrapping on it. I won some games I had no interest in playing in a contest, so I took them in to trade in, still wrapped because I thought I might get a better price that way. Nope, corporate policy won't let them take in games that are still wrapped, because "that might mean they're stolen?" e.e Whatever, Corporate. read more

Horrible customer service here. Can't remember the woman's name but I had a receipt and wanted to exchange a controller I had gotten from here and they wouldn't even let me. She gave me some dumb excuse regarding why I wasn't able to t turn it which was preposterous. Will never come back here ever again wasted my time. read more

The people working here are very nice. I don't play video games and usually only venture into Game Stop with my husband. However I recently went there to pick up a few games for his birthday. The sales associates were very friendly and immediately helped me find the games my husband requested. The suggested accessories were very quick and efficient. At a different time I actually went to Game Stop to see if they had any extra boxes I could use for moving. The guy was really nice and gave me like 5 big Rock Band boxes. read more

Awesome service. Steve the manager has helped me twice and never failed me. Thomas also was very helpful. I will always shop this game stop. Thank you guys. read more

I had a very bad experiance today, I went there with my 8 year old grandson, and this guy/worker was letting the UPS guy out of the building he was very rude, I was shocked, the flyers said they opened at 12 noon we were there at 12:20pm with our masks on of course we went to go approach the door, However he said very rude, I think not, I said oh your not open he said NO and closed the door he didnt explain anything to us whatsoever, I was shocked, The UPS man told me they were closed for a couple of days due to whats been going (the riots in la mesa) This is the santee location in the middle of the day and the so called customer service personell did not even take time to explain anything to us. Thank you to the UPS man who took the time to explain the situation, SHAME ON GAMESTOP for being so rude, I will not be going back to that location very rude. My grandson cried he had a question but all the gamestop worker could say was its not happening and shut the door very quickly. very bad service. read more

I've been to this location twice now and have had great experiences both times. The first time I went was on the day that Portal 2 released (along with two other games) and the start of local spring break. The line was incredibly long, and there were only two employees in the place. Each customer was helped quickly and in a friendly manner. It didnt take long for me to get to the front of the line. The guy behind the counter (pretty sure he is the manager) was friendly and even grabbed me a new copy of the game I picked, cause the box was kinda dented. The next time I went in was to exchange a faulty disc. The manager was able to help me make the exchange with absolutely no hassles. As a retail manager myself, I really appreciate a store that treats exchanges and returns with the same friendliness and respect they do a sale. Also, it definitely doesnt hurt that I dont have to wade through the crap at the mall to get to this location. By far, the best experience I have ever had at a gamestop. read more

Preordered MLB 17 The Show HOF Version a month before it was set to release. Picked up my copy yesterday, however when I got home I realized I didn't have my code on my receipt for my preorder bonus 5 packs. Tried calling them all day and no one has picked up. Called a different GameStop and they assured me there was nothing they could do, even if I brought in my receipt to the original store. STAY AWAY FROM THIS PLACE, THEY PAY YOU PENNIES FOR GAMES THEY TURN AROUND AND SELL FOR 5X MORE AND HAVE THE WORST CUSTOMER SERVICE! read more

I love this Gamestop in particular. They always have everything I have ever needed or wanted, and if they didn't have it on hand they would have it shipped to them in a matter of days. I recently went there to get a new Wii controller (my old one was thrown into a fan and died.... I won't go into details, it's a long story I end turn out looking like an idiot in the end) and finally caught up with the times and bought the rechargeable battery packs and chargers for the controllers. I didn't even know they had those, and still wouldn't had I not complained about the number of batteries we were burning through in a month. The guy working laughed and pointed me to them and yes they were a little pricey, but the pros definitely outweigh the cons in this situation! I would suggest anyone coming here for any gaming needs. read more

Don't usually write reviews on video game retail stores , but I had to make one about this store. Daniel the sales rep was really helpful. I was sent to three other stores around my location for Battlefield 1, and none of them had it. Daniel on the other hand was really sympathetic about the situation and helped ease me though the trading and buying process. I could've just bought the game and left pissed off, but if you're reading this Daniel , thanks for the easy transaction. 5 star service for you. read more

This used to be the best gamestop until recently when a new group of employees was hired. They are not knowledgeable on basic information regarding games and other devices and when asked simple questions they become aggressive and have an attitude. I don't like having to teach them about things they should already know or get an attitude when I ask a question. I drive miles away now JUST to avoid this location. read more

I always go out of my way to go to this specific gamestop because they are always so helpful and always able to give me good game advice. I went in the other day for an accessory that I only needed for a one time use, they sold me a used one and told me to bring it back when I was done, I thought that was really cool. I always make sure that I spend my game money at this Gamestop, all because of the staff. read more

What the Hell is a Cricket Wireless tent doing inside a Game Stop. Hit my Head twice and messed up my hair. This is an inappropriate place to leave a tent open inside a store. Logic was used to use Game Stop as a Storage area. read more

Came in to trade some game and the worker was very helpful in the process. The value they give for the games suck but he was very promotional through out. If I ever need money right away I'll come here again. But if I have time to wait and be patient I'll sell online. read more

This store isn't closed. Long line with slow service but I'm not in a hurry. Nice guy at the counter and it's very quiet in here. I love this location. Lots to choose from. read more

The staff here are very nice and very knowledgeable. The only thing that bugs me is they are consistently understaffed. I don't like waiting 40 minutes to buy a game. read more

I go here often, mostly for the selection and not so much the service. For the most part the service is average and the atmosphere a little relaxed than other gamestops. They are prompt on their work and work to help you find the game you want. Like i mentioned earlier, I really go in there for there selection of used/traded in games. Sometimes there are real gems in there. read more