I honestly don't even know where to begin--this experience was nothing short of phenomenal…read more I came in because my iPhone 13 was having serious issues The battery was getting unbelievably hot and my cameras had completely failed After going to Apple and being told my AppleCare wouldn't cover it (which was frustrating when I pay $10 a month for AppleCare), they directed me to my carrier, T-Mobile, for a replacement. I chose this location because it's one of my favorites--and I'm so glad I did Right away, I was helped by Kyle, who I believe is the store manager (or at least in a leadership role). He was professional, calm, and incredibly knowledgeable He explained everything clearly--no confusion, no runaround. And the best was there was no upsell. He was not trying to push products on me and make me spend money that I didn't need to that meant more than you could imagine. When he told me I qualified for a replacement and that it would only cost me $6 I was honestly shocked. Six dollars for a full replacement?! That level of service alone blew me away As the process continued, I received updates every step of the way--order placed , in transit , and ready for pickup When I returned, the store was extremely busy ‍ but the team still handled everything with professionalism and care. That's when I met Jennifer ‍ She was kind, patient, and very reassuring. I work in the medical field so my phone holds extremely important information--losing anything was a real concern for me She understood that immediately and walked me through the transfer process with confidence and care Julian also stepped in to help making sure everything was running smoothly All three of them worked together as a team --checking in, supporting each other, and making sure every customer (even the difficult ones ) was taken care of with respect. Even after his shift ended, Kyle stayed a bit longer just to make sure everything went smoothly. That kind of dedication is rare The transfer was estimated at two hours but was completed in about an hour and forty minutes When the new phone powered on and everything transferred successfully it honestly felt like a celebration We were all relieved and excited! I sat in that store for nearly two hours and witnessed firsthand how this team operates Their professionalism, teamwork, patience, and genuine kindness are something you don't see often anymore I must give 100% credit where it's most definitely due--and it's with these three individuals: Kyle, Jennifer, and Julian Kyle, Jennifer, and Julian--thank you You didn't just fix my phone, you made a stressful situation feel easy and even enjoyable I highly recommend this location If you go, tell them "Bobby, the medical guy" sent you Just keep in mind--sometimes there are things they can't control due to company policies But as far as service, effort, and care go, this team is truly exceptional The world needs more people like them

Amazing experience, ask for "Grace" she will walk you through all the deals and get you what you…read morewant. Best service, best location best products

I had to wait for a little bit - that was nothing because they immediately acknowledged me & said…read morethey'd be with me in a bit (they were helping others). Then I had DANIEL H happily welcome me and so patiently helped me. I only came in to turn in a "WiFi tower" then he asked if I was interested in upgrading my phone - I ended up getting a new phone & iPad!! He is AWESOME! So helpful patient and took his time to kindly help me get set up, explained things to me to make sure I understood the "new" plan/upgrades. He helped me look over my current plan & how I can save money - great value with all my upgrades! When I came back to trade-in the iPad, he happily came in on his day off to assist me & help make sure I was taken care of to get properly set up! Talk about going beyond to make a customer happy - he's the first time I've had such exceptional customer service from Verizon! I wish there were more Daniel's in this world. THANK YOU, DANIEL! NOT ONLY DID YOU MAKE A CUSTOMER VERY HAPPY BUT YOU NOW HAVE A NEW FRIEND!

I've been in here 3 separate times, and the employees here are top notch every time. I activated a…read morephone and ordered an iPad. Because it's a busy store and I haven't had an appointment, every time I'm waiting, I've seen them be so personal with so many older people, and explain the fine print to them so well. I believe I was helped by the store's manager (a woman with short hair) and the only two guys there with facial hair. Each time they multi task efficiently and clearly value your time as much as there's. All three times, after the wait, the help was extremely fast. Shoutout the guy who ordered me my iPad and the other guy who activated it. They were fast and had haste all 3 times. Also do your research before you go in. They will be able to help and explain to you, but ask chat gpt what each plan means and tell it your exact use case. P.s If you're here in the reviews to complain, I understand complaints about Verizon as a massive company, but these employees are spread thin and it's not their fault.

This review is for Sara, who handled a very difficult situation with grace and professionalism. My…read moretraveling partner was having issues with his Apple Calendar not syncing with his Outlook. News Flash - they don't talk to each other The second issue was that his screenshots were not being delivered to one person in a group text who has an Android phone. Cue the cut card from SpongeBob, About 90 mins later Sara was able to fix the issue. Sara saved the day. Remember, not all heroes wear capes. Thanks Sara

Terrible service today. Ive ben to this location several times throughout the years for pickup of…read moreonline orders and visits to the Genius Bar. Today's appt was at 5:30pm as my AirPods are having sound issues and I have Applecare +. Checked in at 5:30pm was told to have a seat. After about 20 min no one came over as they usually do, so I flagged down an associate. He got someone to bring me back to the Genius Bar area where I sat for an additional 10 minutes or so? before I had to flag down the same guy to ask what is going on. He then got someone to come over to assist me. By this time I had been there almost 40 minutes. The technician that helped me was very nice. He took my AirPods off to the back to test them. Ultimately ended up replacing both. This 1 star rating is no reflection of my technician as he was great. It is reflective of the poor service and communication from the staff that checked me in. I ended up in the store over an hour for something in past experiences has taken roughly 30 minutes.

Disgusting location. Between the human waste decorating the side of the building, Too the rotting…read moregarbage that goes unmanaged. Dead animals in the overgrown weeds that surround the building. The fragence of the place is impactful. Imagine tollerating a business that treats the community its in like toilet paper. Speaks volumes. Clean it up. Show that you respect the people that do business with you and respect the surrounding community!

Today I called and was quoted an out the door price to switch over carriers. I said I would be…read morethere in a half hour. When I got there the manager insisted I have phone insurance which was not quoted in the out the door price. He said it was store policy and it would come out of his pocket. Principle is principle. What is happening these days to real customer service. He could have done something to make up for it? Nothing!!! Found another boost store that was straight up forward and played no games. There are many other boost stores in the area thank goodness that I do not have to ever deal with this store again.

I reached out to Magic Phone online because their ad showed an Apple Watch for $50. After…read morecontacting them, I learned that the real price wasn't $50 at all in fact, the actual price wasn't listed anywhere in the advertisement. Only the fine print mentioned financing. This goes against basic advertising policies that the advertiser uses. require the true price to be displayed. The whole experience felt like a bait‑and‑switch. Be careful this business is sketchy. And doing shady deals.

On March 27, 2026 I found this business via OfferUp. They had several MacBook Pro units for sale…read more When I got there, employees were very friendly. Once I looked at the Mac that was listed for sale I discovered that the Mac that I had first inquired about would not update to the latest MacOS version. Then they had another unit that was double the original price. They indicated that the more expensive of the two machines would update to the latest OS (which it did) and they also indicated that I could add this machine to my AppleCare One insurance plan so I went ahead and purchased the more expensive unit, I wanted to pay via Credit Card. They told me if I paid on credit they would have to charge me tax ?! They suggested that I use their preferred finance company so I qualified immediately and left the store. When I got home, I phoned Apple and was told that I could only put the machine on the insurance plan if I was the original owner and had proof. I was not the original owner so that was the end of that. Here we are six days after purchase, I went ahead and paid their finance company off so that was one less bill I had to worry over. For the privilege of using their financing I was charged $36 on an agreement that was supposed to be 100 days interest free. I also just discovered the power adapter that they gave with the unit is definitely not Apple OEM parts. Every time I touch the computer, you get a small static electricity type shock because there is no ground wire on the power adapter that they gave me. We are now all in at $1,337 and I have to go to an Apple Store to get the proper adapter which is probably going to be another $100 or so + tax and I may look at getting a new battery put into it. My best guess? I am into a used 2021 MacBook for around $1,500. I would have been better off going directly to Apple and getting a new machine for around the same price. I did call and mention this to the store, they said I would be better off getting new equipment. I asked the lady on the phone if they would be able to offer better pricing than Apple and she said: No, we are retail." I asked her what benefit I got purchasing from them, she remained silent and with that I said "I don't see us doing any future business together" Without saying anything else, she hung up on me. I think this place caters to the Hispanic Community and to folks with no credit or bad credit. My advice to anyone reading this would be to STAY AWAY from Magic Phone. Hope this is helpful to someone out there.

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

Took my phone in yesterday Thursday June 25th because my phone insurance company "Assurant" set up…read morean appointment at this store to have my screen fixed on my Samsung S22, it was purely cosmetic damage and the phone was in completely working condition. Glen told me it would be ready in about an hour, came back after an hour and he told me that there was bad news, my phone was completely black screened but he would try to fix it and to give him about another 20 minutes. He was able to get the phone back on but absolutely no pressure could be put on the phone or it would go black screen again. Even joked that it should be carried it in a pillow. He told me to call the insurance and state the phone screen had been repaired but there was water damage and they would send me a replacement. He told me to call on Monday. Mind you I would have to pay 89$ for a new one to be sent which he didn't bother to disclose. Well I called the insurance company, today Friday and told them the truth of what happened and they informed me that I would have to deal with the store since they caused the problem. Went back to the store today and Glen was there at the front desk again, only to be told it basically wasn't their problem and they were not willing to do anything to rectify the problem they caused. This is not ethical telling me to A. Lie about the situation they caused, or B. Not willing to take responsibility for what they did. Just know if they mess up your phone they will NOT take care of the issue and you will be left with a phone that is not in the condition it came in.

I wanted to acknowledge & appreciate TJ for going above & beyond for me with my broke screen claim…read more T-Mobile in store were no help & no customer support. I went three days dealing with tmoblie stupid verification process. TJ got it done in 2hours over again T mobile issues. Fuck T-Mobile on Buffalo & Washington. Haha Their response on my issue WAS TO UPGRADE PHONE Thank you CPR & TJ!

Your service didn't work. I canceled my phone and sent it back with YOUR label. You have repeatedly…read morestated via your reps that I don't owe you and you have received the phone. Now you claim I canceled outside the 30 day window, despite YOU allowing that and YOU sending me a label, and now you are threatening collections. You are liars, thieves, con artists, and disingenuous. I have PROOF, which will be used against you. You are unorganized and woefully incompetent. Either return the phone to me or stop harassing me for money on a phone that it is in your possession. This level of corporate malfeasance is incomprehensible, even by today's wretched standards. WORST COMPANY EVER.

Overall, a very good experience at the Verizon Store in Town Square. Wasn't perfect - but it was…read moreclose. I originally went to the Verizon on St. Rose, and unfortunately, they were completely sold out of iPhone 14s the day I went. (I suppose Black Friday came early this year). Nonetheless, they told me to go to the location in Town Square, and that's when we were able to get the ball rolling. Shoutout to Matt for his excellent service! He was able to guide me into getting the right phone, and, as an added bonus, he was able to get me a free subscription to Disney+. The only reason I gave this place 4 stars and not 5 is because the time it took to transfer my data from one phone to the other was borderline absurd. (Nearly three hours). Normally, I don't mind waiting, but Matt and Andrew told me it typically takes 30-45 minutes to transfer data from phone to phone. I arrived at the store at 4 and left around 8:15. Aside from that, I'd definitely recommend this Verizon to anyone, especially since it's right in the middle of the valley. Just be patient, and maybe bring something to eat.