Wait was not long. Service was Excellent! Tim was extremely Helpful & Professional ! I recommend this location for your in-person needs!! read more

RING RING RING AND NO ONE EVER PICKS UP THE PHONE. DOES ANYONE WORK THERE? Come on!!! The amount of money I spend and the crap iPhone and AT&T service that is wayyyyyy too expensive. Since I got my new iPhone 16 a couple months ago. My phone is crap. It freezes, Glitches, doesn't connect and I pay way too much for no customer service. It's just so crappy. I'm going to switch carriers. It's been 20 years of just okay service. But lately it's so bad. And they also support Trump I found out and donated money. So there's that! Bye AT&T read more

AT&T Store - This is crazy. The amount they've been charging for the new phone. They can suck it. - Mobile Phones Near Me - Las Vegas, Nevada

This is the worst company ever!! There were people walking around in my apartment complex knocking on doors selling AT&T services. The gentleman who came to my door showed me the special and also said that I had 15 days to return my equipment without any charges if I wasn't satisfied. I got no service in my apartment for my cell phone and the internet was not good at all as I work from home and since it was wireless, did not meet my requirements. I sent all the equipment back in 10 days. I received a bill for $120.93. I feel I was lied to just to get my service. This not right and I will never give AT&T a good review! read more

I switched from t-mobile to AT&T. I was lied to about the rebate process and once I was informed I still owed T-mobile I spoke with the store management. They have refused to help on any way and have scammed me out of the $1200 they owe me. I do not recommend you use this store for any services because they will lie then stop communicating. Tim is the manager and Will is the assistant manager and both have zero customer service skills as well as poorly trained employees. If you like AT&T don't use this store find another one. read more

Let me start by stating that I have been with AT&T since 2014, I have been coming to the Decatur location for a couple of years now. I came into the store to pay my phone bill and this time I was interested in upgrading my phone, and didn't mind the 45 minute wait as they seemed under staffed, waited patiently, and when I did receive help, I was helped by a gentleman with braids who seemed uninterested in helping, when I asked questions he answered with an attitude. I asked if I could speak to a manager and was told there wasn't anyone available, I asked if I could be helped by another employee and was told I'd have to wait another 45- mins to an hour. I was told I should visit the Apple Store for any phone needs. I decided to leave, and I decided to leave a review because this store has drastically changed over the last few months. This was the second time I've tried to speak to someone other than employee and there wasn't anyone to help. I Won't be coming to this location anymore. read more

AT&T Store - The guys who was incredibly rude - Mobile Phones Near Me - Las Vegas, Nevada

High Marks For Tim The Manager... Helped Me Out On My Frozen IPhone Highly Recommended Individual!!!!

Be prepare to wait for a long time. They don't care whether you buy a phone or not. They must be paid by the hour

We went in for their upgrade promotion. We ordered two new phones from salesperson Sol, it took about a month for them to come. At the time of order no mention was made about a plan change requirement. When we went back in to trade in our old phones we were told by Nathan that we needed to change our plan to receive trade in discount but because we didn't do it at time of purchase they could no longer make the change and now had to pay full price for the phones. No manager on duty. Nathan told us the only thing we could do is return the phones. We have been with Att for 30 years but say bye after all these lies. read more

Great service small wait. The lady that helped us was very knowledgeable and really did a good job.

Went in today to exchange my cell phone case. Person who "helped" me spoke in a condescending tone, kept cutting me off and making assumptions on what i was going to say/wanted. Walked away from that rep and was able to get my questions answered by someone else working that day. read more

This place is a rip off. They tell you one thing and do another. When I bought a new phone they said they would give me credit on the old phone but they didn't. Jasmin lied to my face. read more

I rarely write reviews unless when customer service at any business is above and beyond but whomever made Anthony in charge of providing service to first responders on their FirstNet program should reevaluate their decision and begin training someone else who isn't so condescending. I came into the store today to have my FirstNet account reviewed and was provided the worst service ever. Having swapped over from being a lifelong customer to a competing phone company, I was advised I made him lose commission based on not being a new customer and having him step away from another customer to address my issue since he's the specialist who handles FirstNet. Like come on man. I don't want to have to come to a store to handle an issue on my account to begin with and I left with absolutely no help. Based on the other reviews for this business who name drop Anthony on multiple occasions, I should have known better he is not only an issue but I'm certain his way of assisting customers does not align with the standard I'm sure is expected of him. I could do without AT&T based on his response and service alone but I'm sure there are others who will attend to customer needs at another store. It may be a longer drive for most but I would highly recommend avoiding this location for any AT&T needs unless you're just paying your monthly bill if it isn't already in disarray. If I could leave no stars I would. read more

Having to go in-store for phone stuff always sucks. Gabe at AT&T was awesome and patient. We had some tricky waters to navigate with a port out and disconnected line, military accounts and roaming issues. We got it all handled. Thanks AT&T read more

This was a terrible establishment. Came in and there are 3 workers and 8 customers. They came out and started taking names to the help cue. The stout bald guy here came and took names then proceeded to help customers that spoke in his native language completely ignoring the cue. I actually witnessed 3 customers walk out. This store deserves the low reviews. read more

AT&T Store - This is the guy who chooses who he helps as opposed to following the cue. - Mobile Phones Near Me - Las Vegas, Nevada

If there was an option for zero stars, that's what I would give. They are so rude to customers I came and I felt humiliated. All I came in for was for me to receive verification codes again and they told me to call the 611 number due to the fact that they weren't able to, but I called 611 in the morning and they told me to come in store I'm getting pushed back-and-forth. One lady was on her phone. The other guy named Marcus was on his phone. If he finally got to helping me just to give me attitude all he told me was to call 611 all over again. read more

0/5star be vigilant! They add more stuff to make your monthly bill sky rocket. Would not recommend LUIS as representative. read more

This star rating=0 This store rips people off! Anthony added extra charges to my account without approval. Double charged us for insurance additions. He did not disclose extra charges ($20.99) before selling us a $6/month iPad. Imagine getting your bill and seeing $100 in extra charges. The manager was too scared to tell us NO on the iPad return so passed us off to Loyalty. Turns out Loyalty isn't too loyal to their customers. Passed the buck back to the manager. Do yourself a favor and go to ANY OTHER store. Don't get stuck with like we did because of shady salespeople! They have no escalation process so you have no one to talk to when they scree you over, no customer relations info, no legal contacts, NOTHING. read more

I came into this location to buy ear buds that I lost the day before. Anthony was extremely helpful and knowledgeable. I will definitely be back. read more

I set up an appointment and arrived a few minutes late with my family, but saw my name still on the tv screen. There were only 2 employees (male and female) upon arrival and both were assisting customers. The female said we would be helped ASAP. Minutes after we arrived, another customer came in and was told that he would be helped in a bit. While waiting, we looked around to check out the new phone plans and features. At this time, I over heard a conversation that the female employee was having with a customer. They chatted up about a former employee and his whereabouts and other personal chatter. Ok great, can you just help the customer ASAP and quit lolly gagging because you clearly see OTHER CUSTOMERS WAITING!!! We weren't helped until 30-40 minutes later and the customer who came AFTER us was helped first! WTH?!!!! We arrived first, WITH an appointment mind you! When FINALLY helped, Kasandra helped me and my family out and we were FINALLY able to get outta there TWO HOURS LATER from when we first arrived. She even stayed an extra 5-10 minutes after her shift to finish helping us out. I added an extra star only because she was nice enough to do so. We've come to this location many times and this has been the very FIRST TIME WE'VE received disappointing service. If a district manager ever reads this, you gotta consider retraining your people for BETTER CUSTOMER SERVICE AND APPRECIATION! I have been a loyal customer with ATT for over 20 years and have never received such POOR CUSTOMER SERVICE! what's the point of setting up appointments when you don't follow them?!!! then assist customers out of order?!!! REALLY?!!! read more

AT&T Store - Plexiglass on tables for protection for employees and customers. - Mobile Phones Near Me - Las Vegas, Nevada

Absolute worst customer service here. Walked into get help with unlocking a phone and immediately was given attitude saying that they couldn't help us with that. Kept saying to call customer service and when I asked if they were not able to sit with us and call customer service to help us through the process, his response was "not with that attitude." If their employees are not willing to help and their actual service isn't the greatest, why would I give a company my money? Needless to say we walked out thay store and canceled our service with them. Have been with AT&T for a little more than 20 years and had 8 lines with them. Much rather give my money to a company whose employees don't seem annoyed to help their paying customers. My advice? Go with a different company. read more

My micro-SIM card stopped working one afternoon, so my husband and I brought my phone in for a new one. The staff was very kind and professional! We had a great experience here and would come back if another issue were to arise. read more

Worst experience ever. I saw Marcus to get two lines transferred over from Verizon and then move an ATT number over. They moved our number wrong and we had to pay double taxes due to their mistake! Not only did the port over numbers wrong, instead of having a "dummy" number while we wait for our numbers to get ported, a random number got put into our phones creating a new phone line. Instead of having 4 lines we walked out with 6 lines UNKNOWINGLY. Now Marcus was extremely kind and energetic, the managers should've helped him instead of making assumptions with our phone lines. This is the store managers fault for not helping their team members. We spent 6 hours here the first day. Delt with all of the problems and came back the next day to deal with the number mistake. Now fast forward a week later after we were told everything was solved and the other two lines were removed we get our phone bill. Our bill was OVER $500 because of THEIR mistakes with setting up the phones lines, and then not having them removed.. The bill shows ALL 6 lines. 2 of which we were told were fixed and didn't exist. So now I'm paying this because they messed up, and I have to wait. Anthony was extremely rude, unhelpful, and had tone. God knows how long for my money to come back!!! Apparently it's my fault that they made assumptions and transferred my number wrong. This entire process has been extremely frustrating. The company needs to retrain all of the members and relearn costumer service. 0/10. read more

This store is incompetent!!! The manager, the staff, the entire team is incompetent!!! My online order was paid and processed. I received an email confirmation from the store to pick up my device at the store immediately. When I went to the store, NO ONE including the manager knew how to process online orders. This dysfunctional team is beyond incompetent!!! They are a bunch of brain-dead human beings! I don't know how it's possible they all found each other to form a team. After an hour of talking to the customer service line including the rep calling the store to straighten all the idiots out. I was given an appointment to pick up my device. Here is the kicker, they don't honor appointment times! I'm here waiting in line (writing this review ) with all the other poor souls addicted to their mobile phones. What a disaster of a store. Poorly ran store and a horrible corporation to have so many incompetence within the organization. What a disgrace! P.S. The whole place is banging with people waiting for service and the manager is napping in his car. Oy vey. read more

AT&T Store - Manager napping in his car while customers wait for help. - Mobile Phones Near Me - Las Vegas, Nevada

Had a pretty poor experience here. Wanted to switch from Verizon to ATT. Everything was cheaper and it looked like I had a pretty good deal. Big thing was having a hotspot. Employee said hotspot was $25.00 for unlimited data. Went ahead an ported numbers to ATT only for employee to say they are out of hotspots and none would be coming for over a month. I now have my phone lines with ATT, but still have to use MIfI with Verizon. Turns out ATT only allows 40 gigs for $25.00 and not unlimited as the employee had promised. We have a business and use the hotspot and blow through $50 gigs a month meaning if we want a device from ATT I would need more data and therefore cost more. I dont know how long Ill be a ATT customer... but it doesn't seem like it's going to work out. Manager tried to help and was nice, but he cant make up for the lies I was told initially. read more

I made an appointment in advance to upgrade a phone on our account. After someone sat us down I told her I wanted an iPhone 11. She went to the back and said: "We are out of 11s" with a blank look and then silence. I said "ok well that's what we want can you see if another store close has one?" She said " we have no way of knowing other stores inventory." I asked if she could call another store for us. She said "no they don't let us do that." I said "they" don't allow you to help me purchase a phone from your company!?" She said we could do it ourselves. The store was empty and employee refused to call another store for us or help us further. Basically shrugging her shoulders that we were out of luck. *She proceeded to take my moms phone from her, googled AT&T & dialed another store and handed the phone to back to my mom*! I grabbed it and spoke with the team at the CENTENNIAL LOCATION. They were super helpful! Will held the 11 we asked for until we arrived. Juan helped us immediately and made us super happy. No wonder the Decatur location was empty and Centennial was buzzing with happy customers. Do yourself a favor, avoid Decatur/215 & visit Juan at Centennial. read more

the worker with the bandanna and the crystal earring was really rude and not respectful at all, was getting frustrated when me and my roommate were trying to figure out how do get a new phone. He had a passive aggressive attitude. read more

I came into the store and was skipped twice by the employee. I was going to upgrade my iPhone, but not at this location.

Horrible customer service. No greeting when I first entered the store. Waited over 30 minutes for nothing. Don't waste your time coming into this location. read more

Anthony was extremely condescending and rude when inquiring about upgrades. Considering changing carriers.

if I could give negative stars I would. Anthony tried helping me the last 3 times I went to this store, to help with multiple issues involving my iPhone and android phones. To get Anthony he has horrible customer service, cuts me off and provides little to no help and each time I have went to the store I have never got a solution, he is convinced each time I have went to store that he is right. when not he thinks he knows it all but it's odd if he knows it all then why each time I have went there has been yet to find a solution to these problem. I just went today and he cut me off multiple times on purpose. The reason I went to him today was because my Apple Watch wasn't connecting to my iPhone. But all he said and I quote was " yeah, I can't do anything because it's updating" read more

My favorite AT&T store. Always nice and courteous. I recommend this store to all my friends and family

AWFUL CX SERVICE !!! Came in with some questions because i wanted to switch over But the person helping me was just a complete prick!! Lost interest and went to another store. I understand people have their days but to answer questions in a lazy manner like you don't want to work request time off or go work somewhere else where laziness experience is required !!! Guy helping me was a big fella I believe his name is John read more

Got to the store at 10:30am it's 11am no one greets you and says anything to you -- looks like there's only 2 employees here and there's 11 customers waiting to get help-- AT&T has to one of the worst in customer service ever , doesn't matter if your at one of there offices or have to call to them all around just a joke , and they get away with it crazy - I don't know how the other wireless company's are , AT&T always doing shady messing with your bill ,no communication , all the money they make and this what customers get -- horrible company read more

I felt like I was discriminated as soon as I walked in and explained what my issue was about my phone I feel like I didn't get helped properly and was seen as a problem because I said my phone didn't seem work I gotta like other phones.I Don't believe customer service was welcoming or helpful more of a frustrating situation I will never go back they told me I have to go to Apple for my phone to get checked even though I bought phone through this company and they seemed very guilty for what is going on with my phone May not be selling real iPhones so I was told to go to Apple store . read more

I would probably give it a zero rating if I could. I am aware it was Christmas Eve but my gf came in trying to figure out what was wrong with her phone tonight. No customer was in the store so it wasn't like they were busy. Her phone just simply stopped taking pictures. Without even looking at it the guy tonight told her "I simply don't know, take it next door" There is a random tech store next door (probably charges but why take it there when you would think the store what sold you the phone would take responsibility for their product barely a year old). He asked her if she turned it off and on and she replied yes but he turned it off and on anyway. Then she asked if the other ATT customer rep would know what was wrong he said "doubt it" and continued to get the least amount of help anyway. Poor customer service and even worse problem solving skills when needed. Extremely Disappointed. read more

This store we have purchased now two iPhones from has been amazing. She was courteous and professional! However my daughter called earlier today to inquire what phones they had in stock and the gentleman that answered the phone was rude, inconsiderate and dismissive... even ended call abruptly.. we still decided to go in and had the amazing sales lady take care of us. During this we heard the same guy being extremely rude to an older couple there and knew right away it was the same person. Try being courteous and I hope you aren't a manager at that store! read more

So my iPhone screen stopped working, guess this is a thing ., i purchased insurance with At&t since my family has many devices. Anyway i contacted at&t help line the told me to take it to a ape dealer and they would send me a nee phone the next day just let them know i am a P4 so i contacted apple the sent to best buy who is a certified dealer i guess the tech tried to fix it by resetting the phone., they told me it would cost me $250.00 to replace the screen i told them i will just take it to at&t because my insurance deduct-able is only $200 the tech said good idea. I then drove across the street to the AT&T store i waited patiently for someone to greet us.. didn't happen for a good 15min then what i think was a manager told this worker named gabriel to put us on a list so gabe aproched us asked me for my name and number so i gave it to him 5 minutes later gabe comes to where we are seated and asks what he can do for us i show him the phone and as soon as he sees its locked he says with attitude i cant do anything with this ,"this is not our fault"!! Drops my phone on the desk frustratedly ., calmly i said why are you saying that? he got an attitude and hostile with me and repeated "he cannot do anything" i said to him why are you acting like that? When none is treating you poorly he said defensively yes you are ! I said let me talk to your manager ,he said no ,no manager here so go ! So i collected my phone and started out of the store and at that point he repeatedly said "have a nice day sir " sarcastically and codisendingly over and over ., making matters worse so at that point i I asked for his name which he did give me . So obviously he thinks that management should back or will back such appalling behavior., this child should not be working in a service oriented job EVER as he has no idea what customer means in customer service !! And I do believe in Karma and its coming for him!! This could have been an easy and quick solution but because of Gabriels ignorance and shitty attitude it became a head ache for me and cost me more time and energy to have to go out of my way to do HIS job!! Hence this review. read more

CAN YOU GIVE A COMPANY ZERO STARS!! OH MY GOD STAY AWAY FROM THIS ONE! I normally try not to give bad reviews because things happen and everyone has off days however when you go in and purchase a brand-new iPhone from a company you have been with for 8yrs and a store you have used for 5yrs you expect some kind of service. The sales person was great however during the transfer and set up process the iPhone somehow got locked out with no explanation. I've useed the same passcode on all of our devices in our home for 6ys and if I swapped numbers I wouldn't of been able to do it a second time when confirming it which I explained to him after he blamed me for the issue. With that being said I had NOT even left the store with the phone yet and the manager came over and told me that there was NOTHING he would do to help me. I'd have to go to Apple to get it fixed. So you're telling me, I purchased a defective device, that I have NOT EVEN LEFT THE STORE WITH, you're going tell me I now have to now go to an Apple store to figure out what's wrong with it. WORDS CANNOT even describe how upset I was that I had no way to reach my children and my children had no way to reach me until I went to Apple to get this fixed. I lost an entire day because the manager was too busy hanging out in the back to help me. However the salesman was amazing, patient, helpful and very remorseful but a company is only as good as its leaders! Let's just say I had to buy another phone the very next week and I now go to the ATT store in Centennial. read more

Ok so here's the deal. All cell phone companies suck. Their service sucks, their customer service sucks, their attitudes in dealing with customers suck. But even knowing all this, I still think this particular store has to be the worst cell phone store in all of Las Vegas. I drove down to the store with an Att Rep on their own cell phone. The guys in the store would not even talk to their own Rep on the phone. They literally refuse to take care of you once you spend money with them. Look in the end if you have read this far you should know, T-mobile sucks just as bad, but at least they are half the price.....I should have gone with them and to all who are reading this cheaper is better, especially when the service sucks equally. read more

I'm on a wait list... 45 min later, I'm still waiting. Then one of the techs goes to the back leaving only two techs at the floor. UGGG! read more