Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

Plan & Upgrade Fiasco; Avoid Phillip…read more 08-10-2026: The evening manager Tom is helpful. I am not sure what we worked on will actually happen now. Get everything in writing. You need to be really prepared before coming here, because this evolved into a horrible experience. 7/06/2026: Went to a Ballard location run but a bunch of kids. They gave me assurances, but everything was obviously too good to be true. I go somewhere closer to home to finalize i.e., trading in the older phone. 07-25-2026: I was initially helped by Chris M (the NewJersey/New York accent guy) who took a lot of time and care to assist my boomer mother and me. He helped us apply benefits and lower our premium. When I came back to turn in the phone because of the automatic "stolen iphone" delay he was off early or off. I got "help" from his colleague (this is my first big mistake) and when I came back to fix this issue, sadly, Chris M abandoned me while I was stuck with Phillip (who you need to avoid at all costs). I don't blame Chris M but it would've been resolving of him to butt in and save me from the worst customer service rep in the branch. Phillip is the bald, black tattoo'd ying/yang koi fish, younger gentleman who wears glasses and presents like he knows what he's doing. do not assume he does like I did. Phillip talks very fast and moves fast and this is likely why he is making mistakes that will effect you. During this last office visit, I returned to the store to finalize a complicated trade-in. It was in fact Phillip who told me the wrong timeline for a trade-in. When I returned and confronted him about that fact Phillip was very defensive and wouldn't make eye contact. He said "well I said that based on the information you gave me," which one would hope, in the process that an AT&T employee uses, they hopefully don't assume and verify? Of course not. I am not the employee, I am not an At&T contract expert. If I had the level of apathy towards people like Phillip does, people would die at my job. At AT&T they just lose money and healthy blood pressure. Phillip blew me off and told me to call 611. Well, today I called them and guess what? I am SOL. So Phillip as I expected, just wanted to get rid of me and not take ownership for his mistake. There really feels like there is no accountability for this lapse in information. I was glad that Tom, the current manager I spoke to, was patient enough to listen when I drove back to the store, but I can't stress enough how poor the availability of Chris M was and especially the lack of detail from Phillip caused a good experience to escalate into me driving to this branch multiple times after my shift to argue with these guys. No accountability and assistance over such a small issue- a phone trade in that is already wiped. Now I am writing disgruntled reviews and just hoping I get somewhere, but I will avoid this branch until the Mariners win a world series. Shout out to Nat, the young new hire. He witnessed all of this go down and was very compassionate. Additionally, the other "Chris" was also a very pleasant older gentleman. It's so clownish how this deteriorated and a really unfortunate outcome. Give Chris M a chance but don't count on him being at the branch. Just go somewhere else or get T-Mobile.

WORST company in the history of telecommunication. no matter what problem you take to them, their…read moreanswer is "sorry there is nothing we can do" . Store manager named TOM is the biggest idiot I have met. He is not even understanding the problem and just blaming Tmobile coz I switched to them. I had a switcher offer where AT&T gave some gift cards to pay off TMO phones when I was switching from TMO to AT&T. AT&T service was so PATHETIC that after 9-10 months I had to gi back to TMO even thogh AT&T was so less money out of pocket. NO ONE told me that I cannot switch before 12 months else these reward cards will be charged to me. When I am at the store, the other rep printed out something and gave it to me read which had that if you switch before 12 months, rebate wil be reversed. Even when I went to the store to pay off AT&T devices to I can switch back to TMO, the guy in the store did not mentioned that I am trying to switch before 12 months and hence you might be charged for the rebate you got before. Store manager TOM said it ist TMO fault who did not verify a step. I was surprised to hear that since TMO has nothing to do with AT&T switcher offer. THE MOST REDICULOUS customer service, THE MOST PATHETIC store people. When I asked TOM is last name, and employee ID, he said he would absolutely not give me that. 2 CENTS - NEVER EVER buy AT&T phones. The reception sucks - you cannot even go into a store as they do not have receptions there. You cannot go north towards Marysville, Phones do not work there I wish I could give ZERO stars

Recently, on Nov. 10, I planned to visit the Cricket store to buy a phone and activate new service…read more The address is 829 Northgate Way, Seattle. But when I called the store, I was very disappointed. A young woman answered at about 11 a.m. I didn't understand when she said her first name due to the phone connection. I asked if she could help me with the spelling so I'd know who to ask for when I came to sign up. She grew very rude and refused to tell me. She demanded that I travel all the way to the store to learn her first name. I am retired after teaching overseas and I speak a few languages. I don't know if she is sensitive about a cultural issue. Nevertheless, her rudness during my first contact with Cricket did not make a positive impression for Cricket or make me want to become a customer. If staff refuse to clearly share their names, how can managers be alerted about a need for staff training? I sent an email to Ms. C. Brown in Cricket administration to ask for help and a reply. I didn't receive any help or any reply. The employee's rudeness, and administrator's not replying, persuaded me to choose a different phone service. I met a wonderful staff who gladly share their first names and who reply to customer emails.

Angie and Scarlet were very helpful today on April 12th as i changed my plan from Verizon to…read moreCricket and got a great deal on an Iphone 11, case, wireless charger and an unlimited plan. Will update my review based on the actual speed and ease of data transfer.

I like how they've structured things for seniors with regard to payment plans for WiFi.read more

I've been a Verizon customer since 2005, and will keep a phone until it no longer works. On Sunday…read moremy almost 5 year old phone decided it no longer wanted to come on. Being a mom to little ones I didn't want to spend my entire afternoon waiting in line for a replacement. I called this Verizon Authorized dealer, and a representative told me there a few associates whom could help me without a wait. Upon entering Erik had a few options available for to me to view, completed the transfer, and device upgrade within 30 minutes. He truly went over and beyond with yielding excellent customer service!!he was extremely courteous, efficient, and mindful of everyone whom walked into the store all while assisting me. Thank you Erik!! Overall great experience and highly recommend if you're in need of service or simply want to upgrade.

Your location…read more Cricket Wireless Authorized Retailer 22511 Hwy 99, Edmonds, WA 98026 Cell phone store tim lambert 39 points 17 hours ago Went to the cricket store for new phones. They quoted a price, we made the purchase, then they needed a $100 for transfer of service and activation. So we said we changed our minds and would like to return the phones. They did less the $100. They said they can't give that back. So we paid $100 for absolutely nothing. Called cricket, they said the same thing. Cricket wireless has got to be about the worse wireless service there is. Dishonest Thieves.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lynnwood store today.

I went in yesterday after my phone started acting strange. I wasn't able to send texts, not even on…read morewifi for iMessage, I wasn't able to click on apps and my phone froze. I tried every troubleshooting suggestions and nothing worked. I went in to ATT and Saad helped me. He was absolutely wonderful! Very professional and yet personable. Knew what the problem was and started working on fixing it. Unfortunately during the process of fixing it, while trying to put a new eSIM card on my phone, an outage in the area happened and he was not able to do much for me. He gave me a suggestion which I followed when I had WiFi. I called customer service and was assisted by Annie. My phone was fixed, at least on WiFi until their coverage was resolved. I did leave work and when I got out of the area, my phone was perfect!

Went last week and the person working closed up to take a break and asked us to come back…read more Returned today and there's a sign taped to the door saying "Be back in 20 min" with no time stated as to when they left. Returned at 1:45pm and another note is taped to the door saying "Be back at 2:30." Wtf kind of business are they running here? Either hire enough people to cover for breaks or don't claim to be open during your posted business hours. This location clearly has issues with their employees closing randomly during the day - how about actually staffing your location with people that work?? Thanks.

I just had THE Most Pleasant & HELPFUL Experience at this Store ! Eugene was a treat to assist me…read more.. and I picked up a couple extra pointers also !! I usually dread coming to this location , all from previous times.. Eugene has my vote of confidence to return.. on a SATURDAY, no less.. ! By Himself !! Thank you Eugene !

Months ago, we bought my son a new iPhone and the salesman convinced us to buy the screen protector…read morebecause he specifically told us it came with a lifetime warranty. I asked him THREE different times to confirm that we could come in anytime, have it replaced for free, and that they would install it for us with no fees. He assured me every single time. Fast forward to last night , we go into the store and get completely different treatment. One employee was supposedly "training" another guy, but instead of helping customers he was sitting on his phone in a group chat the entire time looking annoyed and like he didn't want to be there. We literally had to pause and wait for instructions in between him texting on his phone. The trainee was actually nice and tried to help, but unfortunately the original salesman clearly lied to us just to make a sale. Suddenly the "lifetime warranty" wasn't what we were promised. I even called corporate afterward hoping they would at least refund the screen protector since we were given false information, and they told me only the store could handle it. So basically: lied to for a sale, poor customer service, and zero accountability afterward. Also, the employee "training" others should absolutely not be in charge of customer service training because his attitude was terrible.

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

Won't ever go there again... stupid high prices and arrogant service. It was a waste of gas and…read moretime going there.

Outstanding service. A definite service oriented store. Not just open for sales but the a full…read moreservice store. I recommend this cel M phone storebut to everyone. GREAT JOB JOSEPH

Joseph Sung was incredibly rude, condescending, and unhelpful. He made sure to tell me that he was…read morethe manager, and that's he would not honor my trade-in even though I was instructed to go into any Victra location. Instead of doing what managers can do, he argued with me instead of providing or navigating solutions, told me to " YES, PLEASE go to another store" and dismissed me. The Verizon agent I ended up speaking to due to this told me that it was ridiculous that he didn't help me navigate the issue. And that I could have dropped it off there. I asked her to instead change the location of by trade-in drop off to the Lynnwood store. I will never feel comfortable going in there again. They are not even a corporate store, just a small flagship anyhow. So if you need anything seriously looked into, they can't/won't.

Got a new phone. The saleswoman was not friendly. Not rude, but not friendly. A very underwhelming…read moreexperience. Another salesman, next to us, had a group of 3 customers, and he allowed 2 of them to have their phones on speaker, so it was difficult to hear the saleswoman. It is flat-out rude to use your phone on speaker in public, especially in a store. Don't know why the T-Mobile employee did not ask his customers to shut their phones off. I will get a phone and service elsewhere in the future.

I had a very disappointing experience at this T-Mobile store. When I opened new service, the…read moreemployees told me the phones would be free. Based on what they told me, I signed up. Later, I found out I was being charged for the phones. What made it worse was how they handled the issue afterward. We went back to the store multiple times trying to get it resolved, and each time they promised they would fix it. They also told us to send an email, which we did. After all of that, nothing was fixed and no one followed up with us. I understand mistakes can happen, but misleading customers and then ignoring them afterward is unacceptable. This experience felt dishonest, unprofessional, and a complete waste of our time. I would not recommend this location based on my experience. Customers deserve clear information, honest service, and staff who follow through on what they promise.